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PCS Digital Suite 64 Features List

Voicemail feature comparison
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Download this manual See also: User Manual, Manual
The following feature list is a combination of features for both the Hard Drive and Flash
voicemail systems. Therefore, some of the descriptions combine both systems, so be sure
to double check the Installation and Maintenance manual or with the PCS digital Sales
personnel before committing to specific features or feature operation.
Features
Announcement Mailbox (Listen only mailbox)
Answering Machine Emulation
Auto Attendant
Auto Record
Automatic Message Cleanup (Disk Clean up)
Broadcast Announcements
Call Screening
Call Supervision
Custom Call Routing (Menus)
Customizable – Menu Options
Customizable Reports Such as Port Statistics, Blockages, etc.)
Definable Delivery Type ( Immediate, Future)
Delivery (Notification Message)
Dial By Name
Direct Connect Programming
Disk Cleanup (Automatic Message Cleanup)
End of Recording Alert
Envelope Information
Find Me (Future Feature in the Flash)
Forced Listen
Group Lists – Private and Public
Guest Mailboxes
Holiday Greetings and Actions
Hotel Front Desk Operation
Hotel Guest Mailbox
Intercom Paging
Listen and Replay – Order Entry Mailbox
Listen and Transfer Mailbox i.e. "Your call maybe recorded"
Mailbox Linking (Direct, with or without a Greeting, usually a Supervisor )
Mailbox – Scheduler
Message Cascading (See Outcall Notification)
Message Delivery Options – Normal, Urgent and/or Confidential
Message Reminder
Modem for Remote Voicemail Programming
Multiple Extension per Mailbox
Non-Receipt Notification
One Touch Record
Open and Close Schedule
Operator Scheduler (Open and Close)
Features subject to change without notice
Suite 64
Voicemail Feature Comparison
†
- 1 –
Flash
Hard Drive
v1 – 7/2005
Copyright © PCS digital™

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Summary of Contents for PCS Digital PCS Digital Suite 64

  • Page 1 Suite 64 Voicemail Feature Comparison The following feature list is a combination of features for both the Hard Drive and Flash voicemail systems. Therefore, some of the descriptions combine both systems, so be sure to double check the Installation and Maintenance manual or with the PCS digital Sales personnel before committing to specific features or feature operation.
  • Page 2 Suite 64 Voicemail Feature Comparison Features Flash Hard Drive Outcall – Definable Bin Numbers and Attempts Outcall – Delayed (Normal) Outcall – Delayed (Priority) Outcall – Immediate Outcall – Remote Bin Administration Outcall – Timed Overflow Announcements Pager Notification Playback, Skip, Save and Forward of Messages Programmable Class of Service Programmable Extension Length Programmable Fax Extension...

  • Page 3: Answering Machine Emulation

    Suite 64 Voicemail Feature Comparison Announce Only Mailbox (No Recording) – Type 20 Use this type of mailbox to eliminate repetitive questions such as “Directions to your location” or “Holiday hours”. This mailbox type plays the greeting, and then hangs up to free itself for a new caller.
  • Page 4 Suite 64 Voicemail Feature Comparison Call Supervision This parameter determines how each call, in a mailbox will be transferred to the desired extension. There are four (4) types of transfers available: Blind/Unsupervised – The voicemail initiates the transfer and releases the call making the port ready for another call.

  • Page 5: Dial By Name

    Suite 64 Voicemail Feature Comparison Dial by Name The Dial by Name feature assists callers to be transferred to the appropriate extension without human intervention. By entering the last name and first name of the mailbox subscriber callers can be transferred directly to the subscriber. Place an exclamation point (!) before the name if this subscriber does not want to be found when the Dial by Name feature is used.

  • Page 6: Intercom Paging

    Suite 64 Voicemail Feature Comparison Holiday Greetings and Actions Holiday Dates allow for the programming of recurring dates that require special greetings to be played to the caller. Each date can have its own greeting and menu structure or all dates can use the same greeting and menu structure.

  • Page 7: Message Delivery Options

    Suite 64 Voicemail Feature Comparison Mailbox Scheduler (Outcall Notification) The Voicemail System can be programmed to notify a pager or cellular telephone. Programmed and stored on the hard drive, the mailbox scheduler will determine the time, date and delay before calling a subscriber. Additionally these messages can be further analyzed and programmed to only call if the message is left as urgent.
  • Page 8 Suite 64 Voicemail Feature Comparison Multiple Extensions per Mailbox The Voicemail System can be programmed to grant the Multi-Extension Mailbox feature, which allows multiple telephones to access to the same mailbox from different PBX extensions. For example, the CEO of the company may have two phones: extension 201 on his/her executive desk and 211 on his/her conference table.

  • Page 9: Outcall Notification

    Suite 64 Voicemail Feature Comparison Outcall notification Each mailbox has the ability to use up to 9 different telephone numbers, which are preprogrammed with the telephone numbers where the subscriber wants to be notified. Once a new message arrives, the mailbox begins the outcall notification process. Definable bin numbers and attempts Each mailbox can define up to 9 different telephone numbers for notification when a new message arrives in their mailbox.
  • Page 10 Suite 64 Voicemail Feature Comparison Playback, Skip, Save and Forward of Messages Voicemail messages can be accessed from any telephone. Once accessed, the subscriber can choose to listen to a message, skip the current message – leaving it as new, save the message for access at a later time or forward the message to another subscriber for action.
  • Page 11 Suite 64 Voicemail Feature Comparison Programmable Message Waiting Indication In the unlikely event that the message waiting indication gets out of synchronization the System Administrator can reset the message waiting indicator (MWI) for any mailbox. The system dials the appropriate MWI “turn on” code if there are new messages in the mailbox, and the appropriate MWI “turn off”...

  • Page 12: System Administrator

    Suite 64 Voicemail Feature Comparison Silent Monitor Record The Silent Monitor Record feature monitors the length of each silent recorded message and it is programmable for each user. The Silent Record feature can be activated by using the voice record feature key on your telephone. The Silent Record feature will record the conversation as a voicemail message.
  • Page 13 Suite 64 Voicemail Feature Comparison Time and Date Stamp Each mailbox subscriber can listen to the time and date stamp when each message arrives in their mailbox. Time Sensitive System Greetings Using Voice Menus, you can record separate greetings for an unlimited number of tenants for departments, and specify different prompts to play at specific times of the day.

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