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ForMAL WArrAnTy CLAIM
HOW TO MAKE A CLAIM. In the event damage has occurred to Products or Connected Equipment, You must
follow these instructions: (1) Call Monster within two (2) months after You discover a Product Defect (or
should have discovered it, if such Product Defect was obvious); (2) Give a detailed explanation of how the
damage occurred; (3) Obtain a Return Authorization Number; (4) Upon receipt of a claim form (which may
be sent to You after You filed Your Formal Warranty Claim), fill out the claim form entirely; (5) Return
the Products, shipping prepaid by You (to be refunded if You are entitled to a remedy under the Scope
of this Limited Warranty), to Monster for verification of damage, along with a copy of Your original sales
receipts and proof of purchase (UPC label or packing slip) for such Products, the completed claim form,
and printed Return Authorization Number on the outside of the return package (the claim form will
include instructions for return).
TELEPHONE NUMBERS. United States, 1 877 800-8989, Canada 866-348-4171, Ireland 353 65 68 69 354,
Belgium 0800-79201,Czech Republic 800-142471, Denmark 8088-2128, Finland 800-112768, France
0800-918201, Germany 0800-1819388, Greece 800-353-12008, Italy 900-982-909, Netherlands
0800-0228919, Norway 800-10906, Russia 810-800-20051353, Spain 900-982-909, Sweden 020-792650,
United Kingdom 0800-0569520
FURTHER PROCEEDINGS. Monster will determine whether a Product Defect existed and the damage
to the Connected Equipment was caused by the Product. You must allow Monster access to the premises
and site where the damage occurred and all equipment and property related thereto for Monster inspection
by its employees or authorized representatives. Monster may, at its discretion, direct You to obtain a repair
estimate at a service center or, to send the Connected Equipment to Monster for repair. If a repair estimate
is required, You will be instructed on how to properly submit the estimate and the resulting invoice
to Monster for payment. Any fees for repairs may be negotiated by Monster.
TIMING. If You bring a Formal Warranty Claim and fully comply with all terms and conditions of this
Limited Warranty, Monster will use its best efforts to provide You with a remedy within thirty (30) days after
receipt of Your Formal Warranty Claim (if You reside in the United States - forty-five (45) days if You reside
elsewhere), unless obstacles outside Monster's control delay the process.
Vers 1/26/2005 – US/EU ©2003 - 2009 Monster, LLC
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