Sagem My X-5 User Manual page 64

Warranties
3.
The acceptance of an item of equipment under warranty demands that a purchase document that is legible and without modi-
fication, stating vendor's name and address, date and place of purchase, type of equipment and IMEI, are attached to the
warranty, and that the information on the equipment identification label is legible and that this label or any other seal has not
been tampered with.
The warranty applies in normal conditions of use.
Prior to sending the equipment for repair, it is the customer's responsibility to backup at his expense the customised data
stored in the equipment (phonebook, settings, wallpapers). A list of backup facilities can be provided by SAGEM SA on request.
The responsibility of SAGEM SA cannot be invoked if damage occurs to customer files, programs or data. The information or
operating elements and the contents of files will not be re-installed in any case in the event of loss.
SAGEM SA may decide, at its option, to repair the equipment with new or reconditioned parts, replace the equipment with new
equipment or, in any dispute, equipment in good working condition. During its work SAGEM SA reserves the facility to make,
where necessary, any technical modifications to the equipment where these modifications doe not adversely affect its initial
purpose.
Faulty parts to be replaced during a repair under warranty will become the property of SAGEM SA.
The equipment repair and standstill time during the warranty period may not lead to an extension of the warranty period as
stated in article 1 above, provided no other vital provisions have been agreed.
The application of the warranty is subject to the full payment of the sums due for the equipment when the request for support
is made.
4.
The following are excluded from the warranty:
Breakdowns or malfunctions due to non-compliance with the installation and use instructions, to an external cause of the
equipment (shock, lightning, fire, vandalism, malice, water damage of any type, contact with various liquids or any harmful
agent, unsuitable electric current...), to modifications of the equipment made without the written consent of SAGEM SA, to a
servicing fault, as described in the documentation supplied with the equipment, to lack of supervision or care, to poor
environmental conditions of the equipment (especially temperature and hygrometry, effects of variations in electric voltage,
interference from the mains network or earth) or even due to a repair, a call-out (opening or trying to open the equipment) or
to servicing done by personnel not approved by SAGEM SA.
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