Page 1 MRS and Exchange 2000...
Page 4 The range of functions described in this documentation were accurate at the time of this manuals printing. The manufac- turer reserves the right to make technical and functional changes as well as extensions and reductions without prior no- tification. No liability is assumed for any discrepancies contained within this manual. Protocols pertaining to devices connected to the system are based on norms or extensions as required by marketing de- mands.
Page 5: Table Of Contents
MRS and Exchange 2000 Table of Contents Table of Contents 1 Introduction ............9 1.1 Exchange 2000 Access Protocol Layer (E2k APL).
Page 6 MRS and Exchange 2000 Table of Contents 3 Outlook/Exchange Extensions ........43 3.1 Outlook Extensions Functions .
Page 7 MRS and Exchange 2000 Table of Contents 3.5.2 Advanced Settings for CTI Configuration ....... . 75 3.5.2.1 General .
Page 8 MRS and Exchange 2000 Table of Contents 5.3 Exchange Connector Settings ..........117 5.3.1 “Options”...
Page 9: Introduction
MRS and Exchange 2000 Introduction 1 Introduction To use the extended MRS Server message functions (fax, SMS, CTI etc.) under Windows 2000 (Win2k) in Exchange 2000 Server environments, various additional components, depending on the desired messaging application, are required. Thus both systems are coupled via a gateway (E2k APL, Exchange 2000 Access Protocol Layer), specially adjusted to the above system scenario.
Page 10: Exchange True Unified Messaging Apl (Exum Apl)
MRS and Exchange 2000 Exchange True Unified Messaging APL (ExUm APL) 1.2 Exchange True Unified Messaging APL (ExUm APL) True Unified Messaging enables direct access to the MS Exchange Server message store. Thereby the required message can be directly forwarded to the telephone inter- face from the Exchange data store via the MRS Server without replication to the MRS Server so that messages need not be kept twice.
Page 11: Mrs And Exchange
MRS and Exchange 2000 Advanced Unified Messaging etc.), on the other hand enable operating the individual telephone via the client is called Advanced Unified Messaging. The next step is deduced via the following example: A field worker retrieves his messages from the MRS Server via telephone. However, without any further provisions only messages directly received via the MRS Server are put out, thus no e-mails e.g.
Page 12 MRS and Exchange 2000 Advanced Unified Messaging...
Page 13: Mrs-Exchange Gateway Structure
MRS and Exchange 2000 MRS-Exchange Gateway Structure 1.5 MRS-Exchange Gateway Structure Setup Module This module controls the installation, deinstallation and configuration of the MRS Server portion of the MRS-Exchange Gateway. It is called by the MRS Server Setup as well as by the MRS Monitor. Address Generation (Proxy) Here MRS Server addressing deviating from Exchange 2000 Server is transformed to addresses known to the Exchange 2000 Server and vice versa.
Page 14: Addressing
MRS and Exchange 2000 Addressing Exchange Gateway Address Setup Module Proxy Object Administration Extension Send/Receive Interface Service Interface Exchange Gateway 1.6 Addressing 1.6.1 Addressing from MRS to Exchange Microsoft Exchange 2000 Server administers internally all address data via a Distin- guished Name according to X.500.
Page 15: Addressing From Exchange To Mrs
MRS and Exchange 2000 Addressing coming documents to this user. This normally occurs through address book data repli- cation so that fax number assignment is performed under Exchange. Otherwise, with the corresponding routing rule, the fax is sent with the recipient ad- dress NVS:EXCH/FAXG3:01234567890 to the Exchange gateway so that the connector must try to assign user “Mayer”...
Page 16 MRS and Exchange 2000 Addressing...
Page 17: Microsoft Exchange 2000 Gateway (Exch Apl) Installation
MRS and Exchange 2000 Microsoft Exchange 2000 Gateway (Exch APL) Installation 2 Microsoft Exchange 2000 Gateway (Exch APL) Installation 2.1 Introduction The installation of the Exchange 2000 APL (E2k APL), the gateway from the MRS Server to Microsoft Exchange 2000 Server, is normally performed with the MRS Server installation.
Page 18: Basic Installation Requirements
MRS and Exchange 2000 Basic Installation Requirements 2.2 Basic Installation Requirements The gateway installation requires privileges as Exchange Service Account and as Domain Administrator. In the following find a detailed description of the MRS-Exchange gateway installation requirements: Microsoft Exchange 2000 Server must be installed in the network and active at the time of the MRS-Exchange gateway installation.
Page 19 MRS and Exchange 2000 Basic Installation Requirements MAPI. Make sure that the “Collaboration Data Object (CDO)“ was considered with the Outlook 2000 installation. Otherwise it must be reinstalled from the MS Office CD. The installing user must be a member of the local administrator group of the Exchange Server and the computer where the MRS Server runs so that the respec- tive service database can be accessed without restriction.
Page 20: Generals On The E2K Apl And Exum Apl Installation
MRS and Exchange 2000 Generals on the E2k APL and ExUM APL Installation 3. “Back up files and directories”. This privilege is required if the E2k APL writes notifications in directories (see also Q188321). 4. “Restore files and directories”. 5. “Logon batch job”: Required...
Page 21: Software Installation Of The Ldap Apl And The Exchange Connectors
MRS and Exchange 2000 Software Installation of the LDAP APL and the Exchange Connectors To reinstall the Exchange 2000 APL with the LADP APL or the ExUM APL simply start the normal MRS Server Setup from the “Installation” MRS-CD (label name: “Main”) on the computer where the MRS Server is already installed.
Page 22: Installation Start
MRS and Exchange 2000 Software Installation of the LDAP APL and the Exchange Connectors 2.4.1 Installation Start The installation of the Exchange components in the running MRS Setup starts with di- alogs called for the preparative installation of the LDAP APL (the dialogs normally appear after the Setup settings for the ISDN protocols).
Page 23: Ladp Apl Installation
MRS and Exchange 2000 Software Installation of the LDAP APL and the Exchange Connectors 2.4.2 LADP APL Installation At the stage where in the MRS Server Setup the installation of the LDAP directory synchronization (LDAP APL) starts, the LDAP Setup wizard first appears in its wel- come window.
Page 24: Exchange 2000 Gateway Installation
MRS and Exchange 2000 Software Installation of the LDAP APL and the Exchange Connectors This can either be done by directly entering the server name in this entry line or via the “Browse for Computer” dialog which opens when you enable the (...) selection button next to the entry field.
Page 25 MRS and Exchange 2000 Software Installation of the LDAP APL and the Exchange Connectors The E2kAPL installation welcome window once again points to the requirements that must be fulfilled for a successful installation. Click Next to reach the dialog for entering the user account and the password of the in- stalling person.
Page 26 MRS and Exchange 2000 Software Installation of the LDAP APL and the Exchange Connectors leads to the above error message if an administrator password well exists; No takes you immediately back to the password entry form. If you click OK in the user privileges information dialog, Setup is continued with an additional security prompt.
Page 27 MRS and Exchange 2000 Software Installation of the LDAP APL and the Exchange Connectors After you have specified the Exchange 2000 Server in the network click Next to look up on this server which storage groups and mailbox stores are available to include the Connector mailbox.
Page 28 MRS and Exchange 2000 Software Installation of the LDAP APL and the Exchange Connectors The Storage Groups portion of the dialog displays all available storage groups. If you can make a selection here, pick the name of the group that contains the desired mail- box store.
Page 29: Installation Of The Ms Exchange True Unified Messaging Connector (Exum Apl)
MRS and Exchange 2000 Software Installation of the LDAP APL and the Exchange Connectors address type definition must then, if necessary, be performed manually at a later date (see 2.4.6, “Adding an Active Directory Address Type Object”, on page 33). Attention: When you create the MRS address type with Yes , all already existing users automatically assign an MRS address.
Page 30 MRS and Exchange 2000 Software Installation of the LDAP APL and the Exchange Connectors After accomplishing this process press the Next button to access the entry window for specifying Exchange Server user account. Here as well you can directly enter the name (do not forget the domain description) or pick the corresponding account via a user selection window.
Page 31 MRS and Exchange 2000 Software Installation of the LDAP APL and the Exchange Connectors Doubleclick or select the desired name, press the Add button and subsequently OK to copy the Exchange administrator account to the ExUM APL configuration tab. Next enter the passwort to legitimize this account.
Page 32: Error Analysis During The Installation
MRS and Exchange 2000 Software Installation of the LDAP APL and the Exchange Connectors Click Finish to save your entries and to accomplish the ExUM APL Setup. 2.4.5 Error Analysis During the Installation In the event that an error has occurred during the installation, the cause of a termina- tion can be detected in the log file that is automatically created with the installation.
Page 33: Adding An Active Directory Address Type Object
MRS and Exchange 2000 Software Installation of the LDAP APL and the Exchange Connectors ExchangeUpdate HrInstallGateway successful Registering Extensions Successfully registered Admin Extension Successfully registered User Extension ExchangeUpdate completed and successful MaintProxy finished If an error has occurred, the corresponding installation step is followed by failed instead of successfull.
Page 34 MRS and Exchange 2000 Software Installation of the LDAP APL and the Exchange Connectors \CN=Addressing \CN=Address-Types The open folder displays a list of the already available address types. Click this list window with the right mousebutton (attention: do not select a list entry) to access a context menu.
Page 35 MRS and Exchange 2000 Software Installation of the LDAP APL and the Exchange Connectors When this step has been accomplished, enable Next to open the dialog for specifying the “ProxyGeneratorDLL”. It is called “mrsproxy.dll” in this case. Via Next define the file version in the following window. For this purpose enter the 0 value eight times hexadecimally (0x00), separated by a blank, in the corresponding en- try line.
Page 36: Adding The Mrs Address Type
MRS and Exchange 2000 Software Installation of the LDAP APL and the Exchange Connectors Click Next anew and Finish in the ensuing dialog to conclude address type object defi- nition. 2.4.7 Adding the MRS Address Type You can add the MRS address type via any computer in the network on which the Ex- change System Manager is installed.
Page 37 MRS and Exchange 2000 Software Installation of the LDAP APL and the Exchange Connectors When you click Apply and OK , the settings are integrated in the e-mail addresses list. Cancel takes you back to the below dialog without a new address definition.
Page 38: The "Mrs Mmc Exchange Snapins
MRS and Exchange 2000 The “MRS MMC Exchange SnapIns” When the checkbox next to the e-mail address type is activated, the e-mail address as- sociating this e-mail address type is generated for members of a recipient policy. An- other click on OK terminates this process with saving the address type now defined. 2.5 The “MRS MMC Exchange SnapIns”...
Page 39: Mrs Mmc Exchange Snapins" Installation
MRS and Exchange 2000 The “MRS MMC Exchange SnapIns” information on the settings refer to chapter 5.3, “Exchange Connector Settings”, on page 117). 2.5.1 “MRS MMC Exchange SnapIns” Installation Before you can install the MRS MMC SanpIns, Outlook 2000 (SR1) must have been implemented with a user profile and started once.
Page 40 MRS and Exchange 2000 The “MRS MMC Exchange SnapIns” If you press the Cancel button in this window, the installation process terminates after the security prompt as to whether you really want to leave Setup. Enabling Next takes you to the dialog for defining the target directory. During the installation the files ExtInst.MMCExchSnapIns.ini MrsAdUserExt.dll...
Page 41 MRS and Exchange 2000 The “MRS MMC Exchange SnapIns” Alternatively you can press Browse... to specify or newly define a directory to which the program files are then copied. After enabling this button a file selection window opens for this purpose. However, we recommend to copy the preset directory since the program components are then easier to find when the necessity arises.
Page 42 MRS and Exchange 2000 The “MRS MMC Exchange SnapIns” To accomplish the MMC Exchange SnapIns installation, click the Finish button.
Page 43: Outlook/Exchange Extensions
MRS and Exchange 2000 Outlook/Exchange Extensions 3 Outlook/Exchange Extensions 3.1 Outlook Extensions Functions The Outlook/Exchange extensions offer Outlook users some pratical, additional fea- tures: Display of special message icons in the inbound journal for the various message types (admin forms). If no MRS forms have been installed yet, thus neither forms for simplified message transmission or message editing, the installation should be performed in the following order: admin forms first, then message forms.
Page 44: Cti Message Classes
MRS and Exchange 2000 MRS Message Icons look users it is possible to introduce new, additional icons which immediately repre- sent the message type and status. These new icons are not only available for standard messages (fax, data transfer and voice) but also for CTI status display and for an ad- ministrator report.
Page 45: Data Message Classes
MRS and Exchange 2000 MRS Message Icons Data Message Classes: Icon Description Name Entry in the Form Manager Standard fax message (icon with MRS.Fax black characters) Fax message, in OK (icon with green MRS.Fax.DR characters) Fax message, in failed (icon with red MRS.Fax.NDR characters) Standard Eurofile transfer...
Page 46: Generating The Organization Forms Folder
MRS and Exchange 2000 MRS Message Icons owner privilege for the Exchange form library (privilege assignment: mark the organization directory and call the context menu, select Properties and switch to the “Permissions” tab. Via the Client Permissions... button the corresponding privileges can be granted or a new user with the required privileges added ).
Page 47 MRS and Exchange 2000 MRS Message Icons Depending on the view mode presetting in the Exchange Manager (standard display or representation with the administrative groups) the “folder” directory is accessible di- rectly in the main path under “ ” (see above illustration) or in the branch \Administrative Groups\First Administrative Group (see follo- wing illustration).
Page 48 MRS and Exchange 2000 MRS Message Icons If the EFORMS REGISTRY folder (and the other system directories) is not displayed, the following might be the cause: 1. You are in a view mode in which the system folders are not shown. In order to switch to a view mode that displays the system folders, select the “Public Folders”...
Page 49: Starting The Installation Routine
MRS and Exchange 2000 MRS Message Icons In the “Properties” form shown above enter the directory Name in the field provided (in our example “Organization Forms”) for definition. For an environment with English Oulook installation set e.g. English as “E-Forms language”. Confirm with OK and the directory is installed under “EFORMS REGISTRY”.
Page 50 MRS and Exchange 2000 MRS Message Icons 2. Automatic start of the Formregister.exe program that writes the required forms in the organization folder. After starting the Setup program a welcome window appears, prompting you to close all running applications prior to the installation as precaution measure. If necessary, this can here be retrieved via Cancel .
Page 51 MRS and Exchange 2000 MRS Message Icons Click Next to start the actual copy and installation process the progress of which you can roughly monitor in another window. Back opens the welcome window again and Cancel delivers the prompt as to whether you really want to stop Setup at this point. In the monitoring window you find processes just being performed indicated by an in- timated arrow (>) that precedes the descriptive text entry.
Page 52 MRS and Exchange 2000 MRS Message Icons In the above dialog you first need to select a profile with the necessary owner privi- lege, then define the organization folder in which the forms are to be registered. Usually only one folder (the default folder)will be available here for selection. If, how- ever, several have been defined, you can choose one from this pool.
Page 53: User Defined Installation By Editing The Extinst.ini
MRS and Exchange 2000 MRS Message Icons If the default folder was specified for installation, you can now check Outlook as to whether the installation has been successful and the message icons are now known. Start Outlook and select Tools in the main menu. In there click on Options... to open the corresponding window.
Page 54: Subsequent Icon Forms Registration
MRS and Exchange 2000 MRS Message Icons Important: In the ExtInst.ini you may alter only program lines titled “;Modifi- cation Point x“. The following extract from the .INI file shows the listing portion where modifications are made: [RegHKCurrentUser] ;Modification Point 1: if you dont want to install the VoiceView Form please change "0"...
Page 55: Deinstalling Message Icons
MRS and Exchange 2000 MRS Message Icons The corresponding keys are: HKEY_Current_User\Software\Cycos AG\ExchForms Server\NoVoiceViewForm parameter or HKEY_Current_User\Software\Cycos AG\ExchForms Server\NoFaxViewForm parameter or 3.2.1.5 Deinstalling Message Icons Removing message icons (admin forms) should be done as customary in Windows. Start the control panel via Start Settings Control Panel .
Page 56: Generals
MRS and Exchange 2000 MRS Message Icons only need to start the program then. During this setup no entries are necessary. The extended functional range includes: Simplified addressing with fax transmission and polling, combined with a con- venient editing function to furnish incoming messages with additional text or graphic elements before they are forwarded.
Page 57: Starting The Installation Routine
MRS and Exchange 2000 MRS Message Icons Mail Services tab. Otherwise the error message might appear that the required user privilege for the organization folder does not exist. Before the Setup.exe starts, at least on folder must be generated for the organi- zation forms if the folder does not exist yet (see page 46).
Page 58 MRS and Exchange 2000 MRS Message Icons Enabling Cancel during the running Setup always terminates the installation and the program components are not copied to the system. Enable Next to access the installation path definition dialog. We recommend to accept the suggested directory (C:\Programs\Common Files\Forms) so that in case of errors the corresponding files are easily found.
Page 59 MRS and Exchange 2000 MRS Message Icons The Back button takes you to the previous installation dialog in each case so that can correct entries if necessary. Press Next to continue with the installation. You then reach the window in which the copying resp. registration process for the required program components is roughly monitored.
Page 60 MRS and Exchange 2000 MRS Message Icons Further internal procedures run automatically. You only need to separately activate the registration of each single form. Click the Disable Macros button for all forms (thus five times altogether) in the corresponding pop-up window. After you have completed this step, a progress indicator displays the action process.
Page 61: User Defined Setup
MRS and Exchange 2000 MRS Message Icons If the default folder was specified for installation, you can now check Outlook as to whether the installation has been successful and the message icons are now known. Start Outlook and select Tools in the main menu. In there click on Options... to open the corresponding window.
Page 62: Subsequent Message Forms Registration
MRS and Exchange 2000 MRS Message Icons [RegHKCurrentUser] ;Modification Point 1: if you don´t want to install the fax Button and Form, please change the following "0" to "1" Software\Cycos AG\ExchForms ClientServer\NoFaxBtn="0" ;Modification Point 2: if you don´t want to install the SMS Button and Form, please change the following "0"...
Page 63: Requirements And Remarks
MRS and Exchange 2000 MRS Message Icons 3.2.3.1 Requirements and Remarks Message forms for clients can only be installed if the ClientServer forms have been previously installed on the Exchange Server (see page 55). To start Setup you need administrative privileges on the client computer (for acti- vating the ActiveX component and registering the library).
Page 64: User Defined Setup
MRS and Exchange 2000 MRS Message Icons Modification Point 9: This setting is similar to the one described under Modifi- cation Point 1 but only more consistent in its effects. The default value “0” sup- presses the overall acceptance of a number entry in the address field for addressing a standard e-mail.
Page 65 MRS and Exchange 2000 MRS Message Icons [RegHKLocalMachine] ;Modification Point 1: if NoNumberOnlyResolution is set to 1, the dll wont resolve numbers to faxg3/number... Software\Cycos AG\ExchForms Client\NoNumberOnlyResolution="0" ;Modification Point 2: if you don´t want to install the fax Button and Form, please change the following "0"...
Page 66: Fax Extension
MRS and Exchange 2000 Fax Extension 3.3 Fax Extension Fax extension has become obsolete with the forms development. It is only described here with respect to maintaining existing systems. Fax extension components enable the Outlook user to: 1. View incoming fax messages. 2.
Page 67 MRS and Exchange 2000 Fax Extension Click on Next to access the directory selection dialog. Just as with CTI extension, the target directory where the program components are to be stored can be selected (or newly defined) here. We recommend to copy the suggested directory (\Program Files\MRS Outlook Extensions\) so that all extension files can be stored in the same directory and quickly be found in case of an error.
Page 68: Cti Extension
MRS and Exchange 2000 CTI Extension that such a directory is not available yet and asked whether this file folder is to be cre- ated. After accomplishing this step with Yes , the actual copying and installation processes are started. If the directory exists already, Next immediately takes you to the dialog for language selection.
Page 69: General Remarks On The Cti Extension Installation
MRS and Exchange 2000 CTI Extension 2. Initiate a direct return call on grounds of a selected journal entry (provided a corre- sponding contact entry including the associating telephone number exists for this message). 3. Play back voice messages, depending on the configuration via PC sound card or the local telephone.
Page 70 MRS and Exchange 2000 CTI Extension Click on Next to access the directory selection window. The target directory where the program components are to be stored can be selected (or newly defined) here. We rec- ommend to copy the suggested directory (\Program Files\MRS Outlook Extensions\) so that these files can be quickly found in case of an error.
Page 71 MRS and Exchange 2000 CTI Extension After accomplishing this step with Yes you are taken to the dialog for language selec- tion. If the directory exists already, this dialog is immediately accessed via Next . Back opens the welcome window again and a click on Cancel initiates the Setup termination. Using the language selection dialog you can determine in which language the program texts are to appear in the client.
Page 72 MRS and Exchange 2000 CTI Extension After entry of the IP address click on Next to define the local telephone number. Re- mark: This dialog is missed out when the telephone number is already present in Ex- change (for example after an update). Back opens the language selection window again;...
Page 73 MRS and Exchange 2000 CTI Extension You can monitor the installation as it proceeds: actions not performed yet are indicated by a black cross preceding the descriptive text entry. Processes just carried out can be recognized by the corresponding text entry displayed in bold letters and a successfully accomplished installation step is indicated with a green tick.
Page 74: Cti Extension Configuration
MRS and Exchange 2000 CTI Extension Configuration 3.5 CTI Extension Configuration 3.5.1 Voice/CTI In the Outlook Client under the menu item Tools Options new configuration tab Voice/CTI has been added. The following options are available in this tab: The option Delete message after submit automatically deletes the message (mail with attached...
Page 75: Voice Message Playback And Call Initiation
MRS and Exchange 2000 CTI Extension Configuration When selected, the Clear History button deletes all entries in the call history list. This list can quickly be accessed through a pull-down menu in the Dialer. By means of the Sort order of history list function the call history list can either be sorted chronologically or alphanumerically .
Page 76: Search
MRS and Exchange 2000 CTI Extension Configuration uling window always on top keeps the rescheduling window constantly visible on the desktop. With activated rescheduling, usage of this function can additionally be speci- fied via Do not reschedule failed outbound calls automatically resp. Automatically resched- ule calls if you did not reach the party .
Page 77 MRS and Exchange 2000 CTI Extension Configuration Click on the Normalizing... button to convert via mapping the canonical calling number (e.g. +49(2404)901-123456) into the nor- malized form (e.g. 492404901123456) as only normalized calling numbers can be identified with incoming calls. After ac- complishing this process the CTI extension is able to find a contact that arrived in un- normalized form.
Page 78: Journal
MRS and Exchange 2000 CTI Extension Configuration 3.5.2.3 Journal The option Use global settings for generation of journal entries uses those settings config- ured for all users on the Exchange Server. If these settings are not desired, the fol- lowing options can be used to track in and outbound phone calls.
Page 79 MRS and Exchange 2000 CTI Extension Configuration Use call state oriented handling sorts calls according to their current status (suc- cessful or failed) in special directories. Via the Folders... button the correspond- ing directories are generated in a new window (Target Folders). They are freely defineable in the inbox resp.
Page 80: Connection
MRS and Exchange 2000 Deinstalling Outlook Extensions 3.5.2.4 Connection Here the local telephone number is entered. The corresponding telephone device will always be used for a connection attempt. Server Connection can either occur via the Exchange Server with Exchange Gateway to the MRS Server or via the MRS Service Provider (MSP).
Page 81: Ldap Apl
MRS and Exchange 2000 LDAP APL 4 LDAP APL 4.1 Generals With Windows 2000, Microsoft have introduced the Active Directory Concept which allows a much more flexible administration of any kind of user data. Browsing the Ac- tive Directory requires a protocol, specially developed for this purpose. This protocol is called Lightweight Directory Access Protocol, LDAP for short.
Page 82: Ldap And Interoperability
MRS and Exchange 2000 Generals As the name already suggests, LDAP is an efficient method to access directory ser- vices without the complexity of other directory protocols. Since the LDAP protocol defines which processes are permitted in querying and modifying directory informa- tion and how to perform safe access, you can list directory objects, execute queries or administer Active Directory with LDAP.
Page 83: Active Directory And Mrs
MRS and Exchange 2000 Generals The creation of an LDAP interface that allows displaying and editing Active Directory data via the system specific LDAP protocol easily enables access to directory information (in versions previous to Exchange 2000, search processes in the directory were always performed via the Named Service Provider interface ).
Page 84: Ldap Apl Installation
MRS and Exchange 2000 LDAP APL Installation 4.2 LDAP APL Installation 4.2.1 Installation via MRS Setup Installation of the LDAP APL is embedded in the MRS Server Setup. If a new MRS Server is to be set up for Exchange 2000 Server, the LDAP APL is automatically in- tended for installation via selecting the E2k APL as well.
Page 85: Ldap Settings
MRS and Exchange 2000 LDAP Settings 4.3 LDAP Settings All LDAP settings are performed from within the MRS Monitor. In the “Modules of “ window first select the branching icon [+] preceding <Set- tings> (switch icon), then the branching icon preceding the gear wheel icon named “LdapApl“...
Page 86 MRS and Exchange 2000 LDAP Settings This first dialog serves general administration purposes. The names and IP address of already existing LDAP servers are listed here (in our example it is the server already defined via Setup). From here you can define further LDAP servers and modify the settings of already existing ones.
Page 87 MRS and Exchange 2000 LDAP Settings Remove Deletes the selected server entry Import Branches to the file selection window “Open LDAP Configuration File“. Here a (default) configuration file (format: xxx.lcf) can be entered. Accomplishing this step takes you to the Login tab in the “New server properties (imported)“ window. Export If stored as xxx.lcf file, a configuration file can be created which includes all current settings of the selected server.
Page 88: The "Login" Tab
MRS and Exchange 2000 LDAP Settings About Displays the currently active LDAP APL version. Click OK to leave this dialog. Copies the settings performed in the tabs of the “New server properties (imported)“ window and closes the LDAP APL configuration dialog. Cancel Terminates the LDAP configuration without copying modifications previously made.
Page 89 MRS and Exchange 2000 LDAP Settings The entry fields in the Login tab have the following function: Field Entry Logical name: A DS server selected upon a new localization is assigned an arbitrary name here. This name must be unique since it is used for registry entry replication. In case of an already existing DS server the previously assigned name is displayed.
Page 90 MRS and Exchange 2000 LDAP Settings Field Entry Authentication type: Definition of the authentication type must be set to NTML (NT Lan Manager) for connecting the Active Directory Service. The alternatives “SIMPLE“ and “negotiate“ are intended for other directory systems. Remark: When logging in with the authentification type “SIMPLE“, the user name must be entered in LDAP format, i.e.
Page 91: The "Search" Tab
MRS and Exchange 2000 LDAP Settings With a click on Query DS-Attributes , transmission of the DS attributes can be manually initiated. Otherwise the selected DS server reads out DS attributes specified by the configuration file by way of a periodically occurring query. The attributes are then listed in the Attributes tab.
Page 92 MRS and Exchange 2000 LDAP Settings The value in Search Timeout determines the maximum duration of a replication. Any numeric value ) entered there terminates the replication when this value has been reached after seconds. Since timeout problems may occur when extremely large amounts of data have to be replicated, you can determine the number of data records to be transferred per trans- mission unit via the Search PageSize field.
Page 93: The "Attributes" Tab
MRS and Exchange 2000 LDAP Settings The LDAP Filter: entry field is used to restrict the search to certain attributes. The de- fault filter however replicates all entries. Any complex logical filter conceivable. After changing the filter you can click on the Default button to switch to filter again.
Page 94 MRS and Exchange 2000 LDAP Settings The “extensionData” attribute is of special significance. The MRS data fields assigned to this DS attribute are exactly those found in the MRS configuration tab. Via editing this attribute (see page 99) additional fields can be inserted in this MRS configuration tab.
Page 95 MRS and Exchange 2000 LDAP Settings In the “Directory Service Attribute“ portion of the dialog a field is provided where you can select and display the attribute to which the following settings refer. Next to this name field you find the data type in the gray LDAP Type field. Thus you are informed whether the type is a string variable ( str ), an integer variable ( int ) etc.
Page 96 MRS and Exchange 2000 LDAP Settings Checkbox Function unique sequence number The USN is an update ID incremented from MRS (USN) attributes to DS attributes with every search query. When Flag: # this checkbox is active, only records having a larger USN-ID than the one generated with the last search run are replicated.
Page 97 MRS and Exchange 2000 LDAP Settings Definition example of an attribute´s replication properties with usage of the regular expression filter function. The entries in the above dialog have the following significance: All entries of the Directory Service attribute are filtered. When an entry matches the regular expression it is replaced with the expression on the right and copied;...
Page 98 MRS and Exchange 2000 LDAP Settings Element Description a category of characters corresponding to each character within the brackets. If the first character is ‘^´, the specification corresponds to all char- acters except for those within the brackets. Ranges can be defined by means of ‘-’ (example: [a-z]) corresponds to one or several copies of the previous expression.
Page 99: Extending Mrs Attributes
MRS and Exchange 2000 LDAP Settings Expression applies for www\.cycos\.com www.cycos.com The settings performed become valid with a click on OK and you are simultaneously taken back to the Attributes tab. Newly selected and edited attributes are added at the bottom of the list.
Page 100 MRS and Exchange 2000 LDAP Settings lication parameters have been set. In detail the following flags or a combination of flags can be set: Flag Symbol Significance for the selected attribute The attribute is used when a new MRS user is to be defined.
Page 101: The "Expert" Tab
MRS and Exchange 2000 LDAP Settings 4.3.4 The “Expert” Tab In the Expert tab additional, more detailed settings can be performed. This tab is divided into three portions. Settings referring to the Directory Service, such that concern MRS and a selection window to call an e-Script. Settings in the “Directory Service“...
Page 102 MRS and Exchange 2000 LDAP Settings Checkbox Significance Save USN on shutdown With the modifications copied upon LDAP APL shut- down, the USN (Update Sequence Number) and/or the UID (Update ID) is incremented. Save UID on shutdown Here you can determine whether this is desired for one of the two or for both.
Page 103: Monitoring The Ldap Apl Activities
MRS and Exchange 2000 Monitoring the LDAP APL Activities 4.4 Monitoring the LDAP APL Activities Via the MRS Monitor you can precisely observe which actions are currently carried out by the LDAP APL. The following short instruction shows you the path to this dis- play: 1.
Page 104: Ldap Apl Deinstallation
MRS and Exchange 2000 LDAP APL Deinstallation 4.5 LDAP APL Deinstallation Analog to the installation, individual components can be deinstalled from the com- mand line by means of LdapApl remove. The running component of the Service Control Manager should be previously termi- nated through selection of the component and a subsequent mouseclick on Stop or from the command line via LdapApl stop.
Page 105: Exchange Gateway Configuration
MRS and Exchange 2000 Exchange Gateway Configuration 5 Exchange Gateway Configuration 5.1 General To ensure a trouble-free configuration you should ascertain beforehand that the Ex- change account to be specified has administrator privileges for the Exchange Server. If this user has already installed Exchange Server, no problems should occur. The Setup entries referring to the account are stored in the registry under the Key HKEY_LOCAL_MACHINE\SOFTWARE\PP-COM\MRS\ExchApl.
Page 106 MRS and Exchange 2000 General DELIVERY_REPORT:REG_DWORD: When set to a delivery report is always sent. suppresses the delivery report. The value entered here is copied from the General tab in the “ExchAPL - Exchange APL Configuration“ window accessed via the MRS Monitor (in the modules win- dow under Settings ExchAPL Set Options...
Page 107 MRS and Exchange 2000 General PostmasterDisplay:REG_SZ: Entry of the postmaster name as specified in Setup. Example: MRS Postmaster PostmasterDS:REG_SZ: Entry of the unique postmaster name (Distinguished Name). Example: /o=Cycos AG/ou=First administrative group/ cn=Recipients/cn=mrspostmaster READ_REPORT:REG_DWORD: When set to a read confirmation is always sent. suppresses confirmation trans- mission.
Page 108 MRS and Exchange 2000 General SUPRESS_MID_REPORTS:REG_DWORD: When set to the MID information otherwise displayed in square brackets in the subject line is suppressed. is the default value for this entry meaning that the MID information is usually sent. The value entered here is copied from the General tab in the “ExchAPL - Exchange APL Configuration“...
Page 109: Exchange User Settings
MRS and Exchange 2000 Exchange User Settings ImagePath:REG_EXPAND_SZ: Example: C:\Cycos\MRS\bin\EchApl.exe ObjectName:REG_SZ: Displays the account under which the Exchange Connector runs. Example: <Domain>\<User> Start:REG_DWORD: Start-up mode configuration. This setting could be modified under Windows NT. For this purpose open the configuration tab of the MRS Exchange Connector for i386 service with a doubleclick ( Start Settings Control Panel...
Page 110: Mrs Settings Tab
MRS and Exchange 2000 Exchange User Settings 5.2.1 MRS Settings Tab Via the “Unified Messaging and Telephony features” checkbox (topmost checkbox in the MRS Settings tab) you can exclude a user from functions provided by the MRS system. Removing the tick deletes the user from the MRS database. MRS Replication Replication is just another term for synchronization of data between database sup- ported applications.
Page 111 MRS and Exchange 2000 Exchange User Settings sage status must be synchronized between both systems so that messages indicated as read in one system do not appear as new in the other. Address book replication as well as mailbox replication (Inbox) can be activated sepa- rately for each user.
Page 112 MRS and Exchange 2000 Exchange User Settings In the Connection tab enter the Client´s local telephone number . This telephone is then al- ways used for establishing a connection. Server Connection may either occur via the Exchange Server with Exchange gateway to the MRS Server or via the Client Service Provider (MSP).
Page 113 MRS and Exchange 2000 Exchange User Settings Advanced Settings When you click on the Advanced button, options are available to you to define in which way the message text and file attachments are to be syn- chronized with the MRS Server for each user. On the one hand you can copy the global set- tings performed in the Exchange Connector (checkbox: Use global settings ), on the other...
Page 114: Cti Settings
MRS and Exchange 2000 Exchange User Settings Enables specification of the size limit from which attachments are no longer syn- chronized. When the Add placeholder attachments option is active, each attachment is replaced with a short notification so that you are at least informed about omitted attachments when a message is queried e.g.
Page 115: Mrs User Data
MRS and Exchange 2000 Exchange User Settings The Client´s local telephone number is entered here. When a connection is established (for example to listen to a voicemail) this telephone connection is always used. Server Connection can either occur via the Exchange Server with Exchange Gateway to the MRS Server or via the Client Service Provider (MSP).
Page 116 MRS and Exchange 2000 Exchange User Settings Inbound routing by the MRS Server should be preferred. As usual the extension num- bers for the used telematic services are entered in the user database for this purpose. In the PREFERRED field, the EXCH field, in which the MRS Proxy is finally entered, is additionally referenced.
Page 117: Exchange Connector Settings
MRS and Exchange 2000 Exchange Connector Settings Inbound fax and voice documents will be subsequently routed to the inbox of the corresponding user on the base of this number. The numbers, as with all other telematic numbers, must be contained in the Exchange database in an international format.
Page 118: Options" Tab Settings
MRS and Exchange 2000 Exchange Connector Settings each subscriber. They can only be created individually via the detailed settings of the user configuration. 5.3.1 “Options” Tab Settings Address Type Display of the address type created by the MRS-Exchange Connector. The type speci- fied here is MRS and cannot be modified.
Page 119: Message Handling
MRS and Exchange 2000 Exchange Connector Settings Message Handling Via the MTS-IN and MTS-OUT interfaces, Message Transfer Envelopes are ex- changed which contain messages in a format known to the Exchange Server. MTS-IN contains all messages to Exchange Server and MTS-OUT those destined for the MRS system.
Page 120 MRS and Exchange 2000 Exchange Connector Settings By means of the two checkboxes Show message on incoming calls... you can deter- mine how the user is to be notified about inbound telephone calls in Outlook. The options can be selected/deactivated indi- vidually or in combination.
Page 121 MRS and Exchange 2000 Exchange Connector Settings thermore you can set whether rescheduling is to be performed automatically or not. If you opt for automatic rescheduling, use the small selection window to define a period after which another attempt is made to reach the subscriber. The available intervals are 5, 10, 20, 30, 45, 60, 90 and 120 minutes.
Page 122 MRS and Exchange 2000 Exchange Connector Settings Click on the Normalizing... button to convert via mapping the canonical calling number (e.g. +49(2404)901-123456) into the nor- malized form (e.g. 492404901123456) as only normalized calling numbers can be identified with incoming calls. When this process has been concluded, the CTI exten- sion is able to find a contact that arrived in unnormalized form.
Page 123: Advanced
MRS and Exchange 2000 Exchange Connector Settings In the Journal tab parameters referring to the journals are determined. Separated according to in or outbound telephone calls you can decide whether journal entries are to be generated for suc- cessful calls (which have reached you), as well as for those that you could not answer or for calls where the callee was available/ not available.
Page 124 MRS and Exchange 2000 Exchange Connector Settings When the Suppress MID inside subect line of report forms option is activated, the mes- sage IDs in square brackets are omitted from the subject line. These IDs are normally used to assign a report to a message, particularly in large Exchange environments where numerous connectors are present.
Page 125 MRS and Exchange 2000 Exchange Connector Settings The Exchange APL reports a line to the Message Transfer Agent (MTA). Various Attributes can be assigned to this line. The first option that should be mentioned is Autolearn . When enabled, it allows certain database fields to be transferred automati- cally from Exchange to the MRS Server.
Page 126: Configurations In The "Inbox Settings" Tab
MRS and Exchange 2000 Exchange Connector Settings 5.3.2 Configurations in the “Inbox Settings” Tab Enable Mailbox Replication between Exchange and MRS Every user has an individual inbox and all inbound messages for that user are stored in the inbox. If users also wish to access their messages under programs other than Ex- change, e.g.
Page 127 MRS and Exchange 2000 Exchange Connector Settings Inbox replication for all users within the selected containers can be immediately activated or deactivated with the option Replication settings for recipients in these containers after a click on Set . Attention: Use this option cautiously since replication affects all mailboxes of the selected container.
Page 128 MRS and Exchange 2000 Exchange Connector Settings The Body Text can be replicated either with or without additional RTF representations. Three replication options are available to the user for attachments : Replicate all attachments Default setting. All file attachments are replicated. Replicate only attachments smaller than…...
Page 129: Migration From Exchange 5.5 To Exchange 2000
MRS and Exchange 2000 Migration from Exchange 5.5 to Exchange 2000 5.4 Migration from Exchange 5.5 to Exchange 2000 Starting from a system based on Windows NT and Exchange Server 5.5 with an MRS Server the following explains how to perform the conversion to Windows 2000 and Exchange 2000 Server.
Page 130 MRS and Exchange 2000 Migration from Exchange 5.5 to Exchange 2000 3. Now the Exchange 2000 Server is installed in the same site as the old Exchange 5.5. 4. APL (E2k APL and LDAP APL) installation comes next. For this purpose the Server Setup is started from the MRS-Installation-CD followed by the user defined installation of the Exchange Gateway E2k APL) and LDAP APL on the computer where Exchange 2000 Server runs.
Page 131: Exchange Maintenance Utility
MRS and Exchange 2000 Exchange Maintenance Utility cation between the Active Directory Service of Windows 2000 and the MRS Sys- tem´s database. It is required with the installation to transmit relevant data from the Active Directory to the MRS System. 5.
Page 132 MRS and Exchange 2000 Exchange Maintenance Utility Module Description Mode/ MS Utility MrsMxAdm.dll Exchange Mailbox-Extension. installmbx, This DLL enables the display of the MRS extninst (MS) Settings configuration tab on mailboxes. MrsAdmin.dll Exchange Connector-Extension. install, This DLL enables the display of the Con- extninst (MS) nector configuration menu.
Page 133 MRS and Exchange 2000 Exchange Maintenance Utility Module Description Mode/ MS Utility MrsAdtVoice.blt Voicemail address template files. install, MrsAdtVoice.oel tmplinst (MS) MrsAdtVoiceg.blt MrsPmt.blt Message address template files. install, MrsPmtg.blt tmplinst (MS) MrsPrt.blt Recipient address template files install, MrsPrtg.blt tmplinst (MS) Through use of the address templates, new address types are available when entering addresses in the Exchange address book.
Page 134 MRS and Exchange 2000 Exchange Maintenance Utility...
Page 135: Appendix
MRS and Exchange 2000 Appendix 6 Appendix 6.1 MRS Service Provider (MSP) The MRS Service Provider is used as a global sub-structure for all client applications using MRS Server services, e.g. Message Routing System, Lotus Notes LSX, Outlook CTI Extensions or MRS Communications. While several client applications can run on a computer simultaneously, only one instance of the MRS Service Provider is avail- able.
Page 136: User Profile
MRS and Exchange 2000 MRS Service Provider (MSP) User Profile To connect a client appli- cation with an MRS Ser- ver, a User Profile is re- quired. Such a profile contains the name of an MRS Server, a user ac- count on this server and optionally the account´s password.
Page 137: Editing A Profile
MRS and Exchange 2000 MRS Service Provider (MSP) Otherwise log-in would be performed directly without query. However, this again re- quires entering the password associated to the user account. Editing a Profile The Profile Name is a de- scriptive entry displayed for selecting different pro- files later on.
Page 138: Server
MRS and Exchange 2000 MRS Service Provider (MSP) Server Here all MRS Servers found in the network en- vironment are displayed and can thus be selected for user profiles. Depending on the net- work environment it may happen that the MRS Service Provider does not automatically find all ex- isting MRS Servers.
Page 139: Mrs Service Provider And Tcp/Ip Apl On One Computer
MRS and Exchange 2000 MRS Service Provider and TCP/IP APL on one Computer source (similar to a Windows NT Server in the Server Manager) it cannot be “deleted” or “removed” because the MSP stores the information about this server for a longer period.
Page 140: Complete Directory Of Registry Entries
MRS and Exchange 2000 Complete Directory of Registry Entries 4. Change the IoPort value from 1107 (decimal) to 8944 (decimal). Subsequently the TCP/IP APL of the server must be stopped and started again, thus successively enter “tcpapl stop“ and “tcpapl start“ in the \bin directory via prompt.
Page 141 MRS and Exchange 2000 Complete Directory of Registry Entries Addr_Lookup_Mode:REG_DWORD: < > A fax look-up table is created in which all mailboxes with fax numbers are inte- grated ( ). This is the default setting. Since this table can be very large, it is possi- ble to prevent its use with this parameter ( ), so that required dialling numbers can be sequentially queried.
Page 142 MRS and Exchange 2000 Complete Directory of Registry Entries RCIT: If a read report is received on this line, the corresponding CIT signal is deac- tivated. Default: SF, IN, OUT, RCIT CheckForDeletedUser:REG_DWORD: <Value in Milliseconds> Time interval in which the Address Book Replication searches for deleted users. Default: (corresponds to 15 minutes)
Page 143 MRS and Exchange 2000 Complete Directory of Registry Entries now replying to the received message. In other words, an exchange of absence messages would here be generated, only to be ended with one of the two subscrib- ers logging on to Outlook again. Default: DeleteOutOfOfficeReplayTemplate:REG_DWORD: <...
Page 144 MRS and Exchange 2000 Complete Directory of Registry Entries GUID:REG_SZ: <Value> Automatically assigned Connector CLSID. IBX_ReplMode:REG_DWORD: < > Setting for the Inbox Replication mode. For internal use only InstallAddressTemplates:REG_DWORD: <Value> The value which appears here is entered with the installation and should not be modified.
Page 145 MRS and Exchange 2000 Complete Directory of Registry Entries this registry entry must be inserted with value or, if already existing, the value changed from to . Default: NoVoicemailAttachments:REG_DWORD: < > Determines whether WAV-Attachments may be appended ( ) to an email message or not ( ).
Page 146 MRS and Exchange 2000 Complete Directory of Registry Entries RouteTableMinRebuildTime:REG_DWORD: < > Time in seconds after which the Fax Look-up table is to be reinstalled. This is required for new or modified dialling numbers. Default: oder Routinggroup:REG_SZ: Display of the name of the first routing group found. SendRTFBody:REG_DWORD: <...
Page 147 MRS and Exchange 2000 Complete Directory of Registry Entries WorkAroundAreaCodeProblem:REG_DWORD: < > Addressing from within Outlook can cause problems when telephone or fax num- bers in the format “+xxx(yyyy)zzzz” are stored in the contact information. Upon calling and handing over one of these addresses, the expression in brackets is replaced by its ASCII character and consequently the message cannot be sent.
Page 148 MRS and Exchange 2000 Complete Directory of Registry Entries AllowNoUpdate:REG_DWORD: Setting this value to 1 disables the user to start an update themselves. Default: 0 CTIForAll:REG_DWORD: When set to , all users that can log in at a computer are provided with CTI func- tionality.
Page 149 MRS and Exchange 2000 Complete Directory of Registry Entries CtiOnChecked:REG_DWORD: indicates that the CTI function has been activated for this user. CtiServerAddr:REG_SZ: Display of the network path to the MRS Server. PhonNumber:REG_SZ: Display of the local telephone number. Furthermore, in HKey_Current_User and HKey_Local_Machine under Software\Cycos , you find the directories that contain values which can be modified by editing the ExtInst.ini In the ExchForms Server directory:...
Page 150 MRS and Exchange 2000 Complete Directory of Registry Entries NoFaxViewForm:REG_SZ: Fades in/out the fax view function in the Outlook preview window. NoVoiceViewForm:REG_SZ: Fades in/out the message playback function in the Outlook preview window. Default for all: Here is set in each case when during the installation (by editing the from the directory …\Client\Exchange\Forms\Client- ExtInst.ini of the MRS-CD “Add-On“) the corresponding function has been exclu-...
Page 151: Hklm\Software\Cycos Ag \Outlookextensions
MRS and Exchange 2000 Complete Directory of Registry Entries 6.3.2 HKEY_LOCAL_MACHINE\SOFTWARE\Cycos AG \OutlookExtensions With the installation of the Outlook extensions, the following entries are additionally generated in the key Software\Cycos AG\OutlookExtensions: ForceCTIEnable:REG_DWORD: Enforces the CTI activation when set to . Default: NeverShowPublicFolder:REG_DWORD: With the default setting...
Page 152: Hklm\Software\Microsoft\Office\Outlook\Addins
MRS and Exchange 2000 Complete Directory of Registry Entries NoUserConfiguration:REG_DWORD: Changing the default value from 0 to1 fades out the “Advanced” button (in the “Advanced settings” field under Tools -> Options… -> Voice/CTI). A user thus cannot access the configurations there any more. Default: 0 FillBodyWithName:REG_DWORD: With sending a fax message (via the fax extension button and subsequent address...
Page 153: Hklm\Software\Microsoft\Exchange\Client\Mrsctiext
MRS and Exchange 2000 Complete Directory of Registry Entries 6.3.4 HKEY_LOCAL_MACHINE\SOFTWARE\MICRO- SOFT\Exchange\Client\MRSCtiExt DialerAlwaysCompleteVisible:REG_DWORD: The value entered defines the representation behaviour of the dialer window. The parameter value determines that this window is always visibly positioned on the “workstation”. With this representation mode is not explicitly enforced. Default: 6.3.5 HKEY_LOCAL_MACHINE\SYSTEM\CURRENT...
Page 154 MRS and Exchange 2000 Complete Directory of Registry Entries (generates as registry value), manual (generates as registry value) and deacti- vated (generates as registry value) Default: Type:REG_DWORD: Setting: resp.
Page 155: Index
MRS and Exchange 2000 Index Index CTI Extension General............... 68 Access Protocol Layer, APL ...........9 CTI Message Classes ............ 44 Activate Phone Speaker after Dialing ......74 Active Directory ............81 Active Directory Concept, General .......81 Active Directory Interface (DSI)........82 Data Message Classes........... 45 Active Directory Service (DS) ........81 Deinstallation of Single Components ......
Page 156 MRS and Exchange 2000 Index General ..............123 Version ..............125 Journal ................. 123 ExchangeServer ............143 Journal Settings ExchAPL CTI Config., Outlook/Exchange Extensions ..... 78 Exchange Connector Settings........117 Exchange User Configurations........ 109 Inbound Routing............115 Key ................105 Inbox Mailbox Replication ..........
Page 157 MRS and Exchange 2000 Index NoSMSBtn ............149 Replication ...............110 NoVMBtn ............. 149 User Data..............115 NoVoiceViewForm ..........150 MRS Message Icons............43 Current_User\ExchForms Server MRS Monitor ..............85 NoFaxViewForm ..........149 MRS Send/Receive Interface ........13 NoVoiceViewForm ..........149 MRS Service Interface ..........13 Cycos AG\OutlookExtensions MRS-CD................21 FillBodyWithName ..........
Page 158 MRS and Exchange 2000 Index ObjectName............109 NoVoicemailAttachments........145 PostmasterDisplay ..........107 PollPastPeriod............145 PostmasterDS ............107 PostmasterDisplay ..........145 READ_REPORT..........107 PostmasterDN ............145 ROUTINGGROUP ..........107 Private_Folder_Support ........145 SENDRTFBODY..........107 Read_Report ............145 Server ..............107 Reset_In ..............145 Reset_Out .............
Page 159 MRS and Exchange 2000 Index Stopping single Components........104 Storage Groups for Connector Mailbox ......27 Voice Extension Store & Forward Interface...........135 Outlook/Exchange, Deinstallation ......80 Voice Message Playback, Outlook/Exchange ....75 Voice Messages Playback via Sound Device ........75 Target Directory ..........50, 67, 70 Playback via Telephone Device.........
Page 160 MRS and Exchange 2000 Index...

Cycos mrs 5.0 Manual

1 Introduction

2 Microsoft Exchange 2000 Gateway (Exch APL) Installation

3 Outlook/Exchange Extensions

4 Ldap Apl

5 Exchange Gateway Configuration

6 Appendix

Index

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