Frequently Asked Questions - Sunbeam warming User Manual

Frequently asked questions

OF YOUR WARMING PRODUCT
Q Who should NOT use the warming pillow top mattress pad?
A The following people should NOT use the warming pillow top mattress pad:
• An infant
• A child
• An incapacitated person
• A paraplegic
• A quadriplegic
• A diabetic
• Anyone insensitive to heat such as a person with poor blood circulation
• Anyone who cannot clearly understand the
instructions and/or operate the controls
Q What do the Underwriters Laboratories (UL) or (ETL) labels mean? What do either
of these labels mean about safety of Sunbeam warming products?
A Underwriters Laboratories (UL) develops product safety standards for a large range
of products and performs independent tests based on these standards. Products
tested by UL and which have passed all the safety standards are permitted to bear
the UL label. Intertek Testing Services (ETL) is a certified, independent testing
organization that tests products in accordance with UL safety standards and issues
the ETL label for those products that meet the relevant UL standards. All Sunbeam
products are tested to UL standards and bear either the UL or ETL label to indicate
that the product meets or exceeds UL/ETL safety standards for warming products.
Q I have heard that some warming products have Electromagnetic Fields (EMFs).
What is this?
A EMF stands for Electromagnetic Field. This is an electrical field that surrounds any
wire that has current flowing along its length. Although several studies have been
conducted to evaluate the impact, EMFs have not been proven to be harmful. In
any event, Sunbeam has reduced the strength of EMFs in its warming pillow top
mattress pads to very low levels.
Q What do I do if my pet chews the cord, I lose my controller, or the controller does
not operate properly?
A Please stop using the warming pillow top mattress pad immediately. Call our
Consumer Service number listed under How to Obtain Warranty Service and ask for
instructions on how and where to send the warming product.
Q My control feels warm to the touch. Should I be concerned?
A No. The control will feel warm to the touch when functioning properly.
Q My warming pillow top mattress pad doesn't heat properly.
A Check to make sure the cord is plugged into the module
and the power cord is firmly connected to the wall outlet.
Check that the control is "On". If the system still fails to
heat, try the following fold test to see if it is operating.
1 Fold the warming pillow top mattress pad three times
over.
2 Reconnect the control to the module and plug the power
cord into the wall outlet.
(FAQ's continued on next page)
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