Table of Contents
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Table of Contents
Related Manuals for Sunbeam Service Center
Summary of Contents for Sunbeam Service Center
- Page 1 Service Center User Guide October 2004...
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Page 2: Table Of Contents
Table of Contents Website Procedures ........................1 Logging In ..........................1 Select Service Center ....................... 2 Outdoor: Grill US or Canadian Warranty Centers ................3 Welcome Page......................... 3 Price By Part..........................4 Model Number Search ......................5 Service Bills ..........................6 Service Locator ........................ -
Page 3: Website Procedures
Enter User Name and Password Click [Login] Figure 1 Sunbeam Product Service Website Login Page The Sunbeam Product Service Welcome Page will appear (Figure 2) Figure 2 Sunbeam Product Service Welcome Page Website Service Center Procedures.doc October 2004 Page 1 of 25... -
Page 4: Select Service Center
Household from either the left hand side of the list under Welcome! (Figure 3 below) Or the list under Please select Authorized Service Center: (Figure 3 below) Figure 3 Select Service Center Website Service Center Procedures.doc October 2004 Page 2 of 25... -
Page 5: Outdoor: Grill Us Or Canadian Warranty Centers
Used to inquire about a price on a part Service Bills Used to inquire on a parts breakdown of service items on a grill Service Locator Used to locate the nearest Service Center User Manuals Used to see an illustrated manual of the parts and assembly Order Form Used to place an order Credit &... -
Page 6: Price By Part
This screen will enable you to search for accessory, part, or finished good pricing. Enter the number of the item you want to inquire about and click [submit] Figure 5 Pricing (Outdoor) The next page will display Part Number, Description, Status, SCP (Service Center Pricing), and SRP (Suggested Retail Pricing). Figure 6 Search Results Website Service Center Procedures.doc... -
Page 7: Model Number Search
Outdoor Model Number Search At anytime this is displayed you can enter a model # and click [GO] to search for a model Figure 7 Model Number Search Website Service Center Procedures.doc October 2004 Page 5 of 25... -
Page 8: Service Bills
The Service Bill will display with the Model number, Part number, Key #, Description, Price $ (Service Center Price), Status (See List at the top of the screen), and NR number (New replacement number) Figure 9 Search Results (Service Bills) Website Service Center Procedures.doc October 2004 Page 6 of 25... -
Page 9: Service Locator
Outdoor Service Locator Select the State Abbreviation you want to display and click [search] Figure 10 Service Locator Service Center’s Name, Address, and Phone numbers will appear Figure 11 Search Results (Service Locator) Website Service Center Procedures.doc October 2004 Page 7 of 25... -
Page 10: User Manual
You will select brand of grill and year to display a list of model #’s to view in adobe .PDF file format. Figure 12 User Manuals Select the year of the model: Figure 13 Brands Website Service Center Procedures.doc October 2004 Page 8 of 25... - Page 11 Figure 14 User Manuals for Year Selected Select the model from either manual or parts listing the manual or parts listing will appear in PDF format : Figure 15 Manual or Parts Listing Website Service Center Procedures.doc October 2004 Page 9 of 25...
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Page 12: Ordering Parts
Select the appropriate account number from the drop-down list. To add more fields to add products, click [Order More >] and more fields will appear. When finished entering parts, click [Submit Order] An order confirmation screen will appear Website Service Center Procedures.doc October 2004 Page 10 of 25... -
Page 13: Printing The Order Conformation
Printing the Order Conformation Click on Print Your Order on the order confirmation and the print dialogue box will appear: Figure 17 Print Dialogue Box Click [Print] and the order confirmation will print Website Service Center Procedures.doc October 2004 Page 11 of 25... -
Page 14: Household And Mr. Coffee Us And Canadian Warranty Center
Comparison chart for US and Canadian models Pricing Inquire on model and part prices Order Form Used to place an order New Products Learn about new Sunbeam products Date Code Date Code search engine Website Service Center Procedures.doc October 2004 Page 12 of 25... -
Page 15: Service Bills
The Service Bill will display with the Model number, Part number, Key #, Description, Price $ (Service Center Price), Status (See List at the top of the screen), and NR number (New replacement number) Figure 20 Search Results Website Service Center Procedures.doc October 2004 Page 13 of 25... -
Page 16: Service Information
Service Centers A Return Credit Authorization form will appear New Health Products View new Sunbeam Health product information Warranty Information and Forms Packing Slip -Replace A new packing slip to send back parts to replace will appear (medical device products) Credit &... -
Page 17: Mr. Coffee
Household Mr. Coffee Product information Warranty forms and information are obtained here Click to view manuals for the listed products Figure 22 Mr. Coffee Service Information Website Service Center Procedures.doc October 2004 Page 15 of 25... - Page 18 Household Additional Information User Manuals Used to see illustrated manuals of the parts and assembly Service Centers Service center locator, by state New Products View new Mr. Coffee product information New Commercial View new Mr. Coffee commercial Decanters View decanter information...
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Page 19: Oster
Search for warranty periods by model number; key complete model number for best results. Date Code Search locator for date codes Repair Procedures Click on a model to view Authorized Service Station Repair Procedure Website Service Center Procedures.doc October 2004 Page 17 of 25... -
Page 20: Sunbeam
Click to view are obtained manuals for here the listed products Figure 24 Sunbeam Service Information Additional Information User Manuals Used to see illustrated manuals of the parts and assembly Service Centers A Return Credit Authorization form will appear New Products... -
Page 21: Pricing
Pricing Enter item number you want to inquire about and click [submit] Figure 25 Pricing (Household) The next page will display Part Number, Description, Status, SCP (Service Center Pricing), and SRP (Suggested Retail Pricing). Figure 26 Pricing Search Results Website Service Center Procedures.doc... -
Page 22: Model Number Search
Household Model Number Search At anytime this is displayed you can enter a model # and click [GO] to search for a model Figure 27 Model Number Search Website Service Center Procedures.doc October 2004 Page 20 of 25... -
Page 23: Ordering Parts
Select the appropriate account number from the drop-down list. • To add more fields to add products, click [Order More >] and more fields will appear. • When finished entering parts, click [Submit Order] • Website Service Center Procedures.doc October 2004 Page 21 of 25... - Page 24 Household Figure 29 Parts & Accessories Order Form Figure 30 Order Confirmation Website Service Center Procedures.doc October 2004 Page 22 of 25...
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Page 25: Printing The Order Confirmation
Figure 31 Confirmation Screen Printing the Order Confirmation Click on Print Your Order and the print dialogue box will appear: Figure 32 Print Dialogue Box Click [Print] and the order confirmation will print Website Service Center Procedures.doc October 2004 Page 23 of 25... -
Page 26: New Products
Household New Products This page contains links for each brand's new products. Check in from time to time to see what is new! Figure 33 New Products Website Service Center Procedures.doc October 2004 Page 24 of 25... -
Page 27: Date Code
Household Date Code Select the date code you want the manufacture date to display for. Figure 34 Date Code Figure 35 Date Code Results Website Service Center Procedures.doc October 2004 Page 25 of 25...