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10.
Troubleshooting
Symptoms
Possible
cause
No power
or indicator light.
The TV is not connected to the power.
Error message on the screen with
HDMI connection.
No sound is detected
from the PC.
TV does not respond
to the remote
control.
The
picture
is distorted.
It is
stretched
out, has short,
fat, black
bars on the side or top.
HDCP authentication
fail.
Incorrect
HDMI
port
is connected.
Audio
cable is not connected.
Batteries
are installed incorrectly, or low
battery
power.
Broadcast
video format.
The picture
is mostly
red and green,
Insecure/incorrect
connection.
or the picture
is missing red when
the TV is connected
to an accessory
device via component
cables.
No sound on the TV loudspeaker.
Volume
level is set to zero.
1. Increase the volume.
Sound is muted.
2. Press MUTE
on the remote
control.
Headphones
are connected.
3. Ensure the headphones
are not plugged into the TV.
Audio
cable is not connected.
4. For AV connection,
ensure that the Audio
L/R cable is connected
as
described
in Connect youJ_devices on page 28.
If you are using a component
cable, ensure that you have not crossed the red
audio cable with the red video cable.
Accessory
device audio
output
setting
5. For HDMI
connections,
some accessory
devices have an HDMI
audio output
is incorrect,
setting
that must be turned
on for HDMI
to HDMI
connections.
Bad picture
quality with
a coaxial
Standard
definition
channels are not as
1. Connect
the devices via component
or HDMI
cables.
connection,
clear as high definition
channels.
No picture
or sound.
Incorrect
channel
Incomplete
channel installation.
What
should
you do
1. Press dD POWER
at the right side of the TVI or press dD on the remote
control.
2. Ensure the power
cord
is connected
tightly
to the TV power
connector
and
to the power
socket outlet.
3. Remove the power
cord
from the power
socket
outlet, wait
60 seconds and
reconnect
the power
cord.
4. Connect
the TV to a different
power
socket
outlet.
1. Ensure that your
HDMI
cable is certified.
2. Press SOURCE
on the remote
control
to switch
to another
source and
then switch
back to the HDMI
source.
3. Reset the accessory
device and the TV.
,
Turn on theTV
,
Select the HDMI
channel
,
Turn on the accessory
device
4.While
the TV and the accessory
device are powered
on, unplug either end of
the HDMI
cable and then reinsert
the cable.
1. Connect
a DVI-HDM
cable to the HDMI
3 port
on the TV.
2. Connect
an audio cable to the DVI AUDIO
IN port
on theTM
3. Press SOURCE
on the remote
control,
and select the HDMI
3 source.
1. Ensure the indicator light on the TV blinks when the remote
control
buttons
are pressed.
2. Ensure that you are using the remote
control
supplied
with the T_(
3. Ensure that the batteries
of the remote
control
are inserted
according
to
the illustration
on the remote
control
and that the batteries
do not need to be
replaced.
4. Remove the power
cord
from the power
socket
outlet, wait
60 seconds and
reconnect
the power
cord.
1. Press the FORMAT
button
on the remote
control
to select the best picture
format.
2. For some accessory
devices, the picture
format
has to be set in the
accessory
device.
1. Ensure all the connections
are made according
to the color
code.
2. Push the component
cables all the way into theYPbPr
sockets
on the TV.
1. Ensure you have selected the correct
channel.
1. If the TV receives
channels via an AV connection,
set the TV to the correct
source input.
2. If the TV is connected
directly
to the wall via a coaxial
connection,
perform
the auto-installation
again.
EN-32
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