Troubleshooting - Panasonic WJ-NV200K Operating Instructions Manual

Troubleshooting

Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a
problem is not described below.
Symptom
Cannot access from the browser.
The image displayed on the brows-
er is not being refreshed.
Image refresh of the browser is
slow.
Response of the browser is slow.
A pop-up is not displayed on the
browser.
Cannot close the authentication
window displayed when displaying
the basic operation window.
Audio is interrupted during play-
back using the viewer software.
Cause/solution
• Is the Ethernet cable firmly connected to the 10BASE-T,
100BASE-Tx or 1000BASE-T port?
Confirm the cable is firmly connected.
• Is the connection indicator of the 10BASE-T/100BASE-
TX port lit? When it is not lit, connection to a LAN is not
established or a network is not working correctly.
Confirm that the connection indicator of the 10BASE-
T/100BASE-TX port is lit. Refer to the system administra-
tor if it is not lit.
• Are the set IP addresses valid?
Refer to a system administrator for further information
about the settings.
• Are you accessing the wrong IP address?
Check the connection as follows.
>ping "IP address of this unit" If there is reply from this
unit, the connection is normal. If not, check the settings
of the IP address and the subnet mask.
• Is the same IP address provided to other devices?
Refer to a system administrator for further information
about the settings.
• Are there contradictions between the address and the
network subnet to be accessed?
When the recorder and the client (PC) are on the same
subnet, is the same subnet set for the IP addresses of
the recorder and the PC? Or is "Use Proxy Server" for
the settings of the browser checked? When accessing
the recorder in the same subnet, entering the address of
the recorder in the "Don't Use Proxy For These
Addresses" box is recommended.
• Depending on the traffic of the network, there might be
difficulties in displaying images. Press the [F5] button on
the keyboard to request images.
• Isn't the network traffic heavy?
These symptoms may occur when the network traffic is
heavy.
• It may be possible that a pop-up blocker other than
Internet Explorer is activating. Check the installed soft-
ware and cancel the pop-up blocker.
• Are the correct user name and password entered?
Confirm the correct user name and password.
• When playing images recorded at a higher recording
rate, audio may sometimes be played interrupted.
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Reference
pages
Installation
Guide
Installation
Guide
Installation
Guide
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Installation
Guide
Installation
Guide
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Installation
Guide
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