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If you require
In the unlikely event there is a problem with your PS Audio component, please contact your dealer,
distributor, or PS Audio corporate to discuss the problem before you return the component to our
service in North
Colorado manufacturing facilities for repair. Products shipped to either the factory or the corporate
America
center may be refused if not accompanied by a PS Audio Service Department issued return
authorization number (RA Number).
Obtain an RA
It's easy to obtain an RA number. Simply email or call us in Colorado and we'll be happy to take care
of you. Return authorization numbers should be prominently displayed on the outside of the box and
number
an accompanying letter describing the problem and re-listing the RA number must be inside the box
to qualify for service.
Contact
To contact the PS Audio Service Department:
information
TELEPHONE
HOURS M/F
FAX
E-MAIL
WEBSITE
If you are in the
If you are in the United States or Canada use the following procedure:
United States or
1.
Canada
Service Department.
2. Insure and accept all liability for loss or damage to the product during shipment to the PS Audio
factory and ensure all freight (shipping) charges are prepaid.
The product may also be hand delivered to our Colorado facilities if arrangements with the Service
Department have been made in advance. Proof of purchase from an authorized PS Audio dealer,
distributor or agent may be required for warranty validation at the time of hand delivery.
Use original
Use the original packaging to ensure the safe transit of the product to the factory, dealer, or distributor.
PS Audio may, at its discretion, return a product in new packaging and bill the owner for such packaging
packing
if the product received by PS Audio was boxed in nonstandard packaging or if the original packaging
was so damaged to the point it was unusable. If PS Audio determines that new packaging is required,
the owner will be notified before the product is returned.
To purchase additional packaging, please contact your authorized PS Audio dealer, distributor, or the
PS Audio Service Department for assistance.
If you are outside
If you are outside the United States or Canada and require service you must contact your country's
the US or Canada
dealer or distributor for instructions. PS Audio warranties its products (see warranty section) worldwide.
Service for PS Audio products outside the United States and Canada is handled through your country's
distributor or dealer.
4826 Sterling Drive, Boulder, CO 80301
PH: 720.406.8946 service@psaudio.com www.psaudio.com
720.406.8946
9:00 am to 5:00 pm MST
720-406-8967
service@psaudio.com
http://www.psaudio.com
Obtain a Return Authorization Number (R/A number) and shipping address from the PS Audio
©2012 PS Audio International Inc. All rights reserved.
Service
Owner's Reference
PerfectWave PowerBase
Service 8
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