Warranty Service - Honda BF9.9A Owner's Manual

14. WARRANTY SERVICE
Owner Satisfaction
Your satisfaction and goodwill are important to your dealer and to us.
All Honda warranty details are explained in the Distributor's Limited
Warranty, which you should have received from your dealer at the
time of delivery. Normally, any problems concerning the product will
be handled by your dealer's service department. If you have a
warranty problem that has not been handled to your satisfaction, we
suggest you take the following action:
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Discuss your problem with a member of dealership management.
Often complaints can be quickly resolved at that level. If the problem
has already been reviewed with the Service Manager, contact the
owner of the dealership or the General Manager.
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If you are dissatisfied with the decision made by the dealership's
management, contact the Honda Power ,Equipment Customer
Service Office, You can write to:
American Honda Motor Co., Inc.
Honda Power Equipment Division
Customer Service Office
4475 River Green Parkway
Duluth, GA 30136-2565
Or telephone: (404) 4976400
We will need the following information in order to assist you:
-You name, address, and telephone number
-Product model and serial number
-Date of purchase
-Dealer name and address
-Nature of the problem
Your purchase of a Honda product is greatly appreciated by both your
dealer and American Honda Motor Co.,lnc. We want to assist you in
every way possible to assure your complete satisfaction with your
purchase.
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