Whirlpool Gold GSX9885JQ0 Use & Care Manual page 12

Has a fuse blown or has the circuit breaker tripped?
If problem continues, call electrician,
Are you using an extension cord?
Do not use an extension cord.
Is the washer in a normal pause in the Perm. Press/
Casual or Hand Wash cycle?
The washer pauses for about 2 minutes in the Perm. Press/
Casual cycle. Allow the cycle to continue,
The Hand Wash cycle features periods of agitation and soak.
Is the washer overloaded?
Wash smaller loads.
Washer won't drain or spin
Is the drain hose clogged, or the end of the drain hose
more than 96 in. (244 cm) above the floor?
See the Installation Instructions for proper installation of drain
hose.
Is the lid open?
The lid must be closed during operation.
Is there excessive sudsing?
Always measure detergent. Follow manufacturer's directions.
If you have very soft water, you might need to use less
detergent.
Is your voltage low?
Check electrical source or call electrician. Do not use an
extension cord.
Washer continues to fill or drain, or the cycle seems stuck
• Is the top of drain hose lower than the water level in
washer?
The top of the hose must be higher than the water level in the
washer for proper operation. See the Installation Instructions.
Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe?
The drain hose should be loose yet fit securely. Do not seal
the drain hose with tape. The hose needs an air gap. See the
Installation Instructions.
Washer makes noise
• Is the load balanced and the washer level?
The wash load should be balanced and not overloaded,
The washer must be level. The front feet should be properly
installed and the nuts tightened. Reset the rear leveling legs
(if needed). See the Installation Instructions.
Did you completely remove the yellow shipping strap with
cotter pins? See the Installation Instructions.
• Are the gears engaging after the drain and before spin, or
is the upper part of agitator clicking during wash?
These are normal washer noises.
Washer leaks
• Check the following:
Are the fill hoses tight? Are the fill hose washers properly
seated? Is the drain hose clamp properly installed? See the
Installation Instructions.
Is the sink or drain clogged?
Sink and standpipe must be able to handle 17 gal. (64 L) of
water per minute,
Is water deflecting off the tub ring or the load?
Center the tub before starting the washer.
The wash load should be balanced and not overloaded, The
fill or spray rinses can deflect off the load.
The washer must be level. The front feet should be properly
installed and the nuts tightened. Reset the rear leveling legs
(if needed). See the Installation Instructions.
• Check household plumbing for leaks.
Washer basket is crooked
• Was the washer basket pulled forward during loading?
The wash load should be balanced and not overloaded, Push
the basket to the center before starting wash.
• Is the load balanced and the washer level?
The wash load should be balanced and not overloaded.
The washer must be level. The front feet should be properly
installed and the nuts tightened. Reset the rear leveling legs
(if needed). See the Installation Instructions.
• The washer basket moves while washing.
This is normal.
Agitator operation
• The top of the agitator is loose, or moves in only one
direction.
This is normal.
Dispensers clogged or bleach leaking
Did you follow the manufacturer's directions when adding
detergent and fabric softener to the dispensers?
Measure detergent and fabric softener. Carefully pour into the
dispensers. Wipe up all spills.
Dilute fabric softener in the fabric softener dispenser.
Did you put powdered or liquid, color-safe bleach in the
liquid chlorine bleach dispenser?
Add powdered or liquid color-safe bleach to the detergent
dispenser. Do not use the chlorine bleach dispenser for color-
safe bleach.
Load too wet
• Did you use the right cycle for the load being washed?
Select a cycle with a higher spin speed.
• Did you use a cold rinse?
Cold rinses leave loads wetter than warm rinses. This is
normal.
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