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Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the problem and
some solutions.
Problem
TV will not turn on
No picture, no sound
No sound, picture OK
Poor picture, sound OK
Poor reception of broadcast channels
Solution
• Make sure the power cord is plugged in, then press POWER.
• The remote control batteries may be dead. Replace the batteries.
• Check the antenna/cable
connections.
• The sound may be muted. Press VOLUME.
• The station may have broadcast difficulties. Try another channel.
• Check that the SPEAKERS function in AUDIO menu is set properly.
• Check
the antenna
connections.
• The station
may have broadcast
difficulties.
Try another
channel.
• Adjust the PICTURE
menu.
• The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
• If you are using a VCR, make sure the TV/VCR button is set
correctly.
Cannot receive above channel 13
• Make sure the TV/CABLE switch is set to the mode that
corresponds with the signal source type (cable company or outside
antenna).
Black box appears on the screen
• The dosed caption feature may be set to one of the Text modes (T1,
T2, T3, or T4). Turn closed captioning OFE
Unable to select a certain channel
• The channel may be locked out with the CH LOCK feature, or
erased with the ADD/ERASE
feature.
Multiple images
• The station may have broadcast difficulties. Try another channel.
• Antenna reception may be poor. Use a highly directional outdoor
antenna.
Poor color or no color
• The station may have broadcast difficulties. Try another channel.
• Adjust theTINT
and/or COLOR in the PICTURE menu.
No stereo or SAP sound from a
known MTS broadcast
• Make sure the MTS feature is set properly.
The front panel buttons do not operate
The remote control does not operate
• Check the FRONT PANEL LOCK feature.
• Check whether the appropriate device mode is selected.
• Remove all obstructions between the remote control and the remote
control sensor in the TV.
• The remote control batteries may be dead. Replace the batteries.
Cannot access signal input sources
(Videol, Video2, Video3,
ColorStream HDI/HD2,
DV1/HDCP)
and/or Channels 3 and 4.
• Check the VIDEO LOCK feature.
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