Troubleshooting - Sony BDV-E980 Manual

Troubleshooting
If you experience any of the following difficulties while using the system, use this troubleshooting
guide to help remedy the problem before requesting repairs. Should any problem persist, consult your
nearest Sony dealer.
Note that if service personnel changes some parts during repair, these parts may be retained.
General
Symptom Problems and solutions
The power is not turned on. • Check that the AC power cord (maius lead) is connected securely.
The remote does not function.
• The distance
between the remote and the unit is too far.
• The batteries
in the remote are weak.
The disc tray does not open and • Try the following: (_) Press and hold II_ and _ on the unit l_)r more than 5
you cannot remove the disc even seconds to open the disc tray. (g) Remove the disc. (_) Disconnect the AC power
after you press _. cord (mains lead) from the wall outlet (mains), then reconnect after several
minutes.
The system does not work • Disconnect the AC power cord (mains lead) from the wall outlet (mains), then
nommlly, reconnect after several minutes.
Messages
Symptom
[A new sofiware version is
available. Please go to the
"Setup" section of the menu and
select "Network Update" to
perform the update.] appears on
the TV screen.
"PROTECTOR" and "PUSH
PWR" appear alternately in the
front panel display.
Problems and solutions
• See [Network
Update] (page 57) to update the system to a newer software
version.
Press I/(D to turn off the system, and check the folh)wing items after
"STANDBY" disappears.
• Are the + and - speaker cords short-circuited?
• Are you using only the specified speakers'?
• Is anything blocking the ventilation holes of the system?
• After checking the above items and fixing any problems, turn on the system. If
the cause of the problem cannot be found even afler checking all the above
items, consult your nearest Sony dealer.
"LOCKED" appears in the front • Set the child lock function to oft' (page 51 ).
panel display.
"DEMO LOCK" appears in the • Contact your nearest Sony dealer or local authorized Sony service facility.
front panel display.
"Exxxx" appears in the front • Contact your nearest Sony dealer or local authorized Sony service facility and
panel display, give the error code.
z_x appears without any • Contact your nearest Sony dealer or local authorized Sony service facility.
messages on the entire TV
screen.
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