Elo TouchSystems 3200L User Manual
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Elo TouchSystems 3200L User Manual

32", 42", 46", 55" interactive digital signage touchmonitor
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USER MANUAL
Elo Touch Solutions
3200L 32" Interactive Digital Signage Touchmonitor
4200L 42" Interactive Digital Signage Touchmonitor
4600L 46" Interactive Digital Signage Touchmonitor
5500L 55" Interactive Digital Signage Touchmonitor
Interactive Digital Signage Computer Module
SW601176 Rev F

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  • Page 1 USER MANUAL Elo Touch Solutions 3200L 32” Interactive Digital Signage Touchmonitor 4200L 42” Interactive Digital Signage Touchmonitor 4600L 46” Interactive Digital Signage Touchmonitor 5500L 55” Interactive Digital Signage Touchmonitor Interactive Digital Signage Computer Module SW601176 Rev F...
  • Page 2 Elo Touch Solutions, Inc. Disclaimer The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its affiliates (collectively "Elo") makes no representations or warranties with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose.

  • Page 3: Table Of Contents

    Table of Contents Chapter 1 - Introduction ................4 Chapter 2 – Unpacking ................5 Chapter 3 – Touchmonitor Installation ..........7 Chapter 4 – Computer Module Installation ........11 Chapter 5 – Mounting ................18 Chapter 6 – Operation ................

  • Page 4: Chapter 1 - Introduction

    Chapter 1 - Introduction Product Description Your new Interactive Digital Signage Touchmonitor combines Elo Touch Solutions reliable performance with the latest developments in touchscreen technology and display design. This combination of features creates a natural flow of information between a user and the touchmonitor.

  • Page 5: Chapter 2 - Unpacking

    Chapter 2 – Unpacking Unpacking the Touchmonitor To unpack the touchmonitor, follow these steps: 1. The carton should be oriented in the manner according to its labeling. The hinged plastic locks should be at the ‘bottom’. 2. Open and remove all 4 hinged plastic locks. 3.
  • Page 6 Note: For your health and safety, it is strongly recommended that at least two people handle, lift, or move these touchmonitors. Handles are provided on the unit’s back for easier handling. Check that the following items are present and in good condition: •...

  • Page 7: Chapter 3 - Touchmonitor Installation

    Chapter 3 - Touchmonitor Installation Connector Panel & Interfaces Remove the cable cover on the bottom rear (when viewed in landscape orientation) to access the touchmonitor’s connector panel. User Manual– Interactive Digital Signage SW601176 F, Page 7 of 40...
  • Page 8 3200L 4200L / 4600L / 5500L Touchmonitor Connections 1. Connect the HDMI and/or VGA video cables between the monitor’s HDMI/VGA input connectors and your HDMI/VGA video source, respectively. Tighten the VGA cable’s screws for best EMI performance and strain relief. 2.
  • Page 9 The drivers for the Windows 7, XP, Vista, WePOS, and 32-bit Server 2003 operating systems are provided with your touchmonitor on a CD. Visit the Elo Touch Solutions website www.elotouch.com for: • The most up-to-date touch driver versions • Additional touch driver information •...
  • Page 10 Install both the “USB Touchscreen Drivers” and “APR Touchscreen Driver” when prompted: Screenshot for Windows XP, Vista, Server 2003, Server 2008, and WEPOS installations: Screenshot for Windows 7 installations: After accepting the end-user license agreement, the drivers will finish installing. Reboot your computer after the install is complete.

  • Page 11: Chapter 4 - Computer Module Installation

    Chapter 4 Computer Module Installation Installation Note: Disconnect AC power from the touchmonitor before installing the Computer Module. Installing the Computer Module while AC power is connected to the touchmonitor will damage the Computer Module. 1. Disconnect AC power from the touchmonitor. 2.
  • Page 12 3. Use a Phillips head screwdriver to remove the Computer Module bay’s protective plate. 4. Clear the Computer Module’s docking connector of any debris that may have accumulated during shipment, if necessary. 5. Slide the Computer Module all the way into the bay until it snaps into place User Manual–...
  • Page 13 6. Replace the protective plate and tighten its thumb screws in order to mechanically secure the computer module. Connector Panel & Interfaces Touchmonitor & Computer Module Connections 1. Once the Computer Module has been installed, connect the AC power cable between the touchmonitor’s POWER IN connector and the AC power source.
  • Page 14 Operating System Setup ® ® Windows 7, Windows XP Operating Systems The initial setup of the operating system takes approximately 5 minutes. Additional time might be needed for different touchcomputer hardware and operating system configurations. You will need to plug in an external mouse and/or keyboard into the Computer Module connector panel to execute these steps.
  • Page 15 Click Customize. The “Regional and Language Options” window appears. Select the Languages tab. If required, check the boxes for “Install files for complex script and right-to-left languages” and “Install files for East Asian languages.” Select the “Regional Options” tab. Select your preferred language from the drop-down list in the Standards and Formats pane.
  • Page 16 Select your location from the drop-down list in the Locations pane. Click Apply, and then OK. Choosing the computer name (Windows 7 setup only) You will be prompted to enter the computer’s name. Choosing the Windows Update settings (Windows 7 setup only) You will be prompted to select the Windows Update settings.
  • Page 17 • Additional touch driver information • Detailed touch driver installation guides • Touch drivers for other operating systems Download and install the required touch driver from the Elo Touch Solutions website www.elotouch.com. Refer to instructions in Chapter 3. User Manual– Interactive Digital Signage...

  • Page 18: Chapter 5 - Mounting

    Chapter 5 – Mounting Note: For your health and safety, it is strongly recommended that at least two people handle, lift, or move these touchmonitors. Two handles are provided on the unit’s back for easier handling. Note: When laying the display face-down (for attaching mounting brackets or stands), protect the glass on the face from scratching and damage.
  • Page 19 5500L: Rear VESA Mount For the 32” model: A four-hole, 400x200mm mounting pattern is provided on the rear of the monitor. The VESA FDMI-compliant mounting is coded: VESA MIS-F, 400X200, Y, 6, 90 For the 42”, 46”, and 55” models: An eight-hole, 600x400mm mounting pattern is provided on the rear of the monitor.
  • Page 20 Optional Stand To install the optional stand: Lay the monitor face-down on a table with the bottom edge flush to the edge of the table. Mount the two “feet” from the optional stand using all of the provided screws. 3200L 4200L / 4600L / 5500L User Manual–...

  • Page 21: Chapter 6 - Operation

    Chapter 6 – Operation Power To turn the touchmonitor on or off, press the touchmonitor power button once. To power on the Computer Module, press the touchmonitor power button once. To power off the Computer Module and touchmonitor, press and hold the touchmonitor power button for 4 seconds, or follow the Computer Module’s operating system’s normal power off procedure.
  • Page 22 The APR performance can be customized to better suit your application. Access the “Set APR Preference” window from the Mode tab of the Elo APR driver control panel: Select the usage type best suited for your application, then press Apply. General: No particular optimization (default) Best Signature: APR performance optimized for signature capture applications Point of Sale: APR performance optimized for Point-of-Sale applications...
  • Page 23 IntelliTouch Touchscreen Technology The IntelliTouch touchscreen can be re-calibrated to your displayed video image, if needed, through the Calibration function in the Elo driver control panel. Optical Touchscreen Technology When connected to Windows 7 computers, the touchmonitor can report 4 simultaneous touches.
  • Page 24 On-Screen Display (OSD) Four OSD buttons are provided on the rear of the monitor to adjust various display parameters. The same buttons are provided on an optional OSD Control Box which can plug into the PS/2 connector on the touchmonitor connector panel. The buttons and their functionality are: Button Function when OSD is not displayed:...
  • Page 25 Switches the scaling method between Full Scaling and Maintain Aspect Ratio. Default: Full Scaling Full Scaling – scales the X- and Y-dimensions of the input video (up or down as needed) to the display’s native resolution. Maintain Maintain Aspect Ratio – Assuming a landscape orientation and an input video with Aspect Ratio aspect ratio smaller than 16:9, scales the Y-dimension of the input video (up or down as needed) to the display’s Y-resolution, and scales the X-dimension to maintain the...
  • Page 26 The monitor continually scans for active video from VGA, HDMI, and the Computer Module. This adjustment selects which of those input ports should be given priority to be displayed. If there is no Computer Module plugged in, the options are: VGA Priority, HDMI Video Source Priority Default: HDMI Priority...
  • Page 27 OSD and Power Lockouts Press and hold the “Menu” and “Up” buttons for two seconds to enable/disable the OSD Locking feature. When the OSD Locking is enabled, pressing any of the Menu, Up, Down, or Select keys will have no effect on the system. Press and hold the “Menu”...

  • Page 28: Chapter 7 - Technical Support

    Chapter 7 – Technical Support If you are experiencing trouble with your touchmonitor, refer to the following suggestions. If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service. Solutions to Common Problems Problem Suggested Troubleshooting...

  • Page 29: Chapter 8 - Safety & Maintenance

    Do not fit or modify the plug into an outlet that has not been configured for this purpose. Do not use a damaged power cord. Only use the power cord that came with your Elo Touch Solutions touchmonitor. Use of an unauthorized power cord might invalidate your warranty.

  • Page 30: Care And Handling

    Operating System Recovery - Windows 7 and Windows XP If for any reason the Computer Module’s operating system and software need to be recovered, please contact Elo Touch Solutions from the information found on page 34. Note: All data is deleted during the recovery process. The user bears responsibility for data and software backup and archiving.
  • Page 31 Solutions does not accept liability for lost data or software. Note: The end user must comply with the Microsoft Windows Licensing Agreement. • Instructions to reassign the USB Serial Port after Recovery  1. For POSReady 2009, right click the “Computer”   Click “Properties”   “Hardware”    “Device Manager”.    For Windows 7, right click the “Computer”   Click “Properties”   “Device Manager”.      User Manual– Interactive Digital Signage SW601176 F, Page 31 of 40...
  • Page 32     2. Double click the “Ports (COM & LPT)” and check all of these “USB Serial Port” settings  must be IDENTICAL as the following table.    Description  Location  USB Serial Port (COM3)  On USB Serial Converter A  USB Serial Port (COM4)  On USB Serial Converter B    3. If you see a situation as below, it shows the operating system has reassigned these serial  ports. You need to correct it manually.    User Manual– Interactive Digital Signage SW601176 F, Page 32 of 40...
  • Page 33     In usual, even if the operating system reassigns these serial ports, they are still in order.  In this case, you should change it as the following table.    Original one  Change to  USB Serial Port (COM5)  USB Serial Port (COM3)  USB Serial Port (COM6)  USB Serial Port (COM4)    Thus, the settings for these USB Serial Ports should begin at COM3 and end at COM4 in  order.      4. To correct it, please follow the instructions below:      D ouble click the port you need to change. In this case, it is COM5.  User Manual– Interactive Digital Signage SW601176 F, Page 33 of 40...
  • Page 34     COM5 is the 1  port of these USB serial ports so the “Location:” should be “on USB  Serial Converter A”. Please assign this serial port to COM3. (COM4 for the USB Serial  Converter B).  Change to COM3 Location Information        S elect “Port Settings”   Click “Advanced…”    User Manual– Interactive Digital Signage SW601176 F, Page 34 of 40...
  • Page 35       In this case, select COM3 from the drop‐down menu   click OK   OK back to the  Device Manager.          F ollow the same steps to accomplish these settings for other ports.      After finished, right click on “Ports (COM & LPT)” and click Scan for hardware changes.    User Manual– Interactive Digital Signage SW601176 F, Page 35 of 40...
  • Page 36     5. The outcome should be identical to the following diagram.    COM3 location:    USB Serial Converter A  COM4 location:    USB Serial Converter B      User Manual– Interactive Digital Signage SW601176 F, Page 36 of 40...

  • Page 37: Chapter 9 - Regulatory Information

    Chapter 9 - Regulatory Information I. Electrical Safety Information: Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified herein will likely result in improper operation, damage to the equipment or pose a fire hazard if the limitations are not followed.
  • Page 38 iii) Reorient the affected receiver’s antenna. iv)Plug the digital device into a different AC outlet so the digital device and the receiver are on different branch circuits. v) Disconnect and remove any I/O cables that the digital device does not use.(Unterminated I/O cables are a potential source of high RF emission levels.) vi)Plug the digital device into only a grounded outlet receptacle.

  • Page 39: Chapter 10 - Warranty

    Chapter 10 – Warranty Information Except as otherwise stated herein, or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship. The warranty for the touchmonitors, Computer Module, and their components is 3 (three) years. Seller makes no warranty regarding the model life of components.

  • Page 40: Product Information

    Fax +81(45)478-2180 Fax 305-931-0124 Menlo Park, CA 94025 elosales@elotouch.com www.tps.co.jp www.elotouch.com.ar Tel 800-ELO-TOUCH Tel 800-557-1458 Tel 650-361-4800 Fax 650-361-4722 customerservice@elotouch.com Copyright 2012 Elo Touch Solutions, Inc. All rights reserved. User Manual– Interactive Digital Signage SW601176 F, Page 40 of 40...

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