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Farallon NetopiaTM User Manual

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Netopia ISDN PC Card
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  • Page 1 Netopia ISDN PC Card User’s Guide for Windows arall...
  • Page 2 This manual and any associated artwork, software, and product designs are copyrighted with all rights reserved. Under the copyright laws this manual, artwork, software, and product designs may not be copied, in whole or part, without the written consent of Farallon Communications. Under the law, copying includes translation to another language or format.

  • Page 3: Table Of Contents

    Contents Chapter 1 — About the Netopia ISDN PC Card...5 Chapter 2 — Installation...7 Step 1: Inserting the PC Card...7 Step 2: Connecting your equipment ...8 U Interface...8 S/T Interface ...9 Connecting your interface to the PC Card ...10 Step 3: Configuring the PC Card ...10 Windows 95...11 Windows NT 4.0...12 Windows NT 3.51...15...
  • Page 4 Contents Chapter 5 — Operation ...31 Making a connection ...31 Windows 95...32 Windows NT 4.0...34 Windows NT 3.51...37 Windows 3.x ...39 DOS ...41 Dialing with Multilink PPP ...42 About PPP authentication protocols ...43 Using other communications applications ...44 Dialing with AT commands ...44 Data compression ...45 Netopia ISDN PC Card LEDs...45 Chapter 6 —...

  • Page 5: Chapter 1 - About The Netopia Isdn Pc Card

    Chapter 1 About the Netopia ISDN PC Card Congratulations on your purchase of the Farallon Netopia ISDN PC Card! The Netopia ISDN PC Card provides easy and affordable high-speed Basic Rate ISDN connection to the Internet or to your office local area network (LAN). Internet access.
  • Page 6 Chapter 1 Your plug and play ISDN solution. Once your telephone company has installed your ISDN line, you can insert the Netopia ISDN PC Card into your PC Card slot and enter appropriate parameters to configure and use the card. A connection to your office LAN or the Internet can be established over your ISDN line with a remote access client applica- tion.

  • Page 7: Chapter 2 - Installation

    Chapter 2 Installation This chapter covers the three basic steps for installing your Netopia ISDN PC Card: (1) inserting the PC Card into your computer’s slot; (2) connecting your equipment; and (3) configuring the PC Card. 1: I PC C NSERTING THE Hold the Netopia ISDN PC Card with the colored label facing up and the arrow pointing toward the PC Card slot on your computer.

  • Page 8: Step 2: Connecting Your Equipment

    Chapter 2 2: C Depending on the product you purchased, the Netopia ISDN PC Card with U interface or the Netopia ISDN PC Card with S/T interface, the appropriate equipment is provided. Your geographical location typically dictates the ISDN interface type to use. The following table summarizes the interface and equipment used by geographical region: Region North America...

  • Page 9: S/T Interface

    Installation S/T I NTERFACE Outside of North America, ISDN connections are made using the S/T interface. Plug the RJ-45 cable into your ISDN wall jack. Then connect the cable to the RJ-45 port on the S/T interface connector. Connecting the S/T interface connector and RJ-45 cable In Australia, a different S/T interface is used, and a terminating resistor may be required.

  • Page 10: Connecting Your Interface To The Pc Card

    Chapter 2 PC C ONNECTING YOUR INTERFACE TO THE To connect your interface to the PC Card, position the connector with the embossed arrows toward the card. Push it straight into the port on the card. Then push the locking tab on the connector toward your computer.

  • Page 11: Windows 95

    INDOWS 1. The first time you insert the Netopia ISDN PC Card, the New Hard- ware Found screen appears: 2. Be sure that “Driver from disk provided by hardware manufac- turer” is selected, and click OK. The Install From Disk screen appears: 3.

  • Page 12: Windows Nt 4.0

    Chapter 2 NT 4.0 INDOWS 1. Open the Control Panel and select Modems. 2. Click Add in the Modems Properties screen. Netopia COM2 3. Select “Don’t detect my modem”, then click Next.
  • Page 13 Installation 4. Select Have Disk. 5. Insert Netopia ISDN PC Card Disk 1, then click OK. The Netopia .INF file will be installed.
  • Page 14 Chapter 2 6. The Netopia ISDN PC Card will be detected. Select Netopia ISDN PC Card, then click Next. 7. Select COM Port, then click Next. 8. Click Finish. 9. Go to Chapter 3, “Windows Configuration Tool,” and continue from there.
  • Page 15 3. Select a COM port from the Connector list and click OK. 4. Type the following command: ATI8 If the response “Farallon Communications, Inc. Netopia ISDN PC Card” is returned, then the correct COM port for the Netopia ISDN PC Card has been selected.

  • Page 16: Windows 3.X And Dos

    If the Netopia ISDN PC Card is detected, the following message is returned: Slot 0: Card Type = Modem (COM2) Manufacturer = Farallon Communications, Inc. Product Name = Netopia ISDN PC Card Slot 1: Slot 1 is empty 3. Enter the following command at the prompt: C:\TELIX 4.

  • Page 17: Chapter 3 - Windows Configuration Tool

    Chapter 3 Windows Configuration Tool For Windows 95, Windows NT 4.0, and Windows NT 3.51, the Netopia ISDN PC Card Windows Configuration Tool provides an easy-to-use interface for completing your PC Card configuration. The Windows Configuration Tool allows you to view the PC Card version and firmware properties, configure dialing and communi- cation information, and download updated versions of the firm- ware.
  • Page 18 Chapter 3 2. Click Next in the window that appears: 3. Specify where the Netopia ISDN PC Card software is to be installed. 4. Click Next. The Setup Wizard will install all files and create a Netopia ISDN PC Card program directory. Follow the on-screen instructions for inserting the other disks.
  • Page 19 Windows Configuration Tool 5. When the window below appears on your screen, click Finish. 6. The Netopia ISDN PC Card Configuration Tool launches and the Properties window appears: 7. Complete your PC Card configuration by continuing with the “Profile Configuration” section on the next page.

  • Page 20: Profile Configuration

    Chapter 3 ROFILE CONFIGURATION Netopia ISDN PC Card configuration settings are saved into pro- files. Your Netopia ISDN PC Card is already equipped with a fac- tory profile which requires only your ISDN information to establish a connection. Using the factory profile as a basis, you can create your own profile.
  • Page 21 Windows Configuration Tool North American Profile Configuration window: International Profile Configuration window: A profile holds the phone numbers for up to two locations, with one being designated as the Primary Location, and the other as the Alternate Location. It makes no difference which number is specified where, as the Netopia ISDN PC Card automatically calls the other number should the first call not be completed.
  • Page 22 Chapter 3 4. For either the Primary or Alternate Location, the following parameters must be configured: Parameter The local switch is Specifies the ISDN switch type used by your ISDN service provider. of type: North American firmware: For most locations, the default of North America (Auto-Detect) should be used.

  • Page 23: Updating Firmware

    Windows Configuration Tool PDATING FIRMWARE This section tells you how to load firmware into your PC Card’s ROM. You may need to do this in order to use your PC Card in a different geographical region, or simply to update your PC Card with new firmware versions.
  • Page 24 Chapter 3 2. Click the Properties button. The Card Properties screen appears: 3. Perform one of the following: To download: Different regional firmware New firmware version Follow these steps: a. Select your geographic location within the ISDN Type field. b. Confirm your firmware change by clicking Yes in the Configuration Tool’s prompt window.

  • Page 25: Chapter 4 - Vt100 Configuration Tool

    Chapter 4 VT100 Configuration Tool For Windows 3.x and DOS, the Netopia ISDN PC Card VT100 Con- figuration Tool provides a quick and easy way to complete your PC Card configuration. The VT100 Configuration Tool is built into the Netopia ISDN PC Card firmware and lets you configure basic ISDN- specific parameters.
  • Page 26 Chapter 4 2. Verify that the terminal emulation program uses the same COM port that the Netopia ISDN PC Card is emulating. 3. Enter the following command at the prompt and press Enter: AT@MENU The main VT100 Configuration Tool screen appears: VT100 C The following table lists the keys used to move within the VT100 Configuration Tool screens:...
  • Page 27 Space bar For fields with multiple choices. Displays the next choice available for the field. Moves to a desired menu. Press the appropriate letter key (indicated by underline) corresponding to the menu you want to access. Cancels your configuration setting if a change was made.

  • Page 28: Profile Configuration

    Chapter 4 ROFILE CONFIGURATION Netopia ISDN PC Card configuration settings are saved into pro- files. Your Netopia ISDN PC Card is already equipped with a fac- tory profile which requires only your ISDN information to establish a connection. Using the factory profile as a basis, you can create your own profile.
  • Page 29 VT100 Configuration Tool The North American and International firmware versions each have their own screen. North American version: International version:...
  • Page 30 Chapter 4 3. For either the Primary or Alternate Location, the following parameters must be configured: Parameter The local switch is of Specifies the ISDN switch type used by your ISDN service provider. type: North American firmware: For most locations, the default of North America (Auto-Detect) should be used.

  • Page 31: Chapter 5 - Operation

    Chapter 5 Operation Once you have installed and configured your Netopia ISDN PC Card, you are ready to dial into your office or to the Internet. Computers with the Netopia ISDN PC Card connecting to private LANs and to the Internet Before preceeding, be sure you have remote access client soft- ware, such as Microsoft Dial-Up Networking, or the Shiva PPP or Microsoft RAS client software.

  • Page 32: Windows 95

    Chapter 5 INDOWS 1. Open Dial-Up Networking. 2. Click Make New Connection. The Make New Connection Wiz- ard appears: 3. Select the Netopia ISDN PC Card, then click Next. 4. Enter the telephone number and country code of the location you wish to call, then click Next.
  • Page 33 Click Finish. 6. In the Dial-Up Networking window, double-click My Connection. 7. Enter your user name and password, then click Connect. 8. If the connection was successfully completed, you can com- municate with the remote host. If the connection could not be established, verify your Server Type and TCP/IP settings and alter them as required.

  • Page 34: Windows Nt 4.0

    Chapter 5 NT 4.0 INDOWS 1. Open Dial-Up Networking. 2. Click New. The New Phonebook Entry Wizard appears.
  • Page 35 Operation 3. Click Next. The Server window appears: 4. Check all the statements that apply, then click Next. The Phone Number window appears:...
  • Page 36 Chapter 5 5. Enter the phone number of the location you are calling, then click Next. 6. Click Finish. This takes you back to the Dial-Up Networking window. 7. Click Dial. 8. Enter your user name and password, then click OK. 9.

  • Page 37: Windows Nt 3.51

    Operation NT 3.51 INDOWS For RAS connections, open the WFWNTEIC.INF file from the Neto- pia ISDN PC Card Disk with a text editor and add the entire con- tents to your system’s MODEM.INF file. Save this file and restart your computer for the changes to take effect. 1.
  • Page 38 Chapter 5 4. Enter the name and phone number of the location you are calling, then click OK. 5. Click Dial. 6. Enter your user name and password, then click OK. 7. If the connection was successfully completed, you can com- municate with the remote host.

  • Page 39: Windows 3.X

    INDOWS 1. Ensure that ShivaRemote connectivity software has been installed on your computer. 2. Click ShivaRemote Connect. 3. Enter your dial-in name, password, and the phone number to be dialed. 4. Click Port Setup from the Tools menu. Select Netopia ISDN PC Card as the modem, then click OK.
  • Page 40 Chapter 5 5. In the ShivaRemote Connect window, click Options. 6. Enable at least one of the Desired Protocols (e.g., IPX or IP), then click OK. 7. In the ShivaRemote Connect window, click Connect. 8. If the connection was successfully completed, you can com- municate with the remote host.

  • Page 41: Dos

    1. Ensure that ShivaRemote connectivity software has been installed on your computer. 2. Enter the following command: C:\SHIVA\CONNECT 3. Select Port Setup from the Tools menu, then select the COM port. N e t o p i a I S D N P C C a r d 4.

  • Page 42: Dialing With Multilink Ppp

    Chapter 5 6. Enable at least one of the Desired Protocols (e.g., IP or IPX), then select OK. 7. Back in the Connect screen, enter your user name, password, and the phone number to be dialed, then select Connect. 8. If the connection was successfully completed, you can com- municate with the remote host.

  • Page 43: About Ppp Authentication Protocols

    Operation For Windows 95 and Windows NT 4.0 only. When making long-dis- tance calls, the Country Code, Area Code, and PBX Prefix (if required) must be included in the dialing string for the second B- channel. For example, to make a Multilink PPP connection to the numbers 1-510-555-1212 and 1-510-555-1213 respectively, the dialing string would be entered as follows: BOUT...

  • Page 44: Using Other Communications Applications

    Chapter 5 SING OTHER COMMUNICATIONS APPLICATIONS Your Netopia ISDN PC Card works with any standard communications application that uses AT commands. When configuring your application, select the Netopia ISDN PC Card, if it is listed. If no special setting is available for Netopia, select a Hayes-compatible modem configuration, such as “generic modem”.

  • Page 45: Data Compression

    ATA COMPRESSION Data compression is a process where the effective throughput is increased by encoding data in such a way that fewer bits are required to represent it. Popular compression algorithms typically reduce the size of the data by half, effectively doubling the rate at which it is transmitted.

  • Page 47: Chapter 6 - Troubleshooting

    Chapter 6 Troubleshooting This chapter provides information on troubleshooting problems that may arise while you are using your Netopia ISDN PC Card. Many factors may cause a communications problem: your device, the cables, the telephone line, the remote device, or the Netopia ISDN PC Card itself.
  • Page 48 Chapter 6 Depending upon the location you are dialing, there may be an incompatible local or toll telephone company. Though this is uncommon, if you suspect a telephone company problem when dialing local or toll data connections, contact your local telephone company and have it verify that you can dial a data call to the destination telephone number.
  • Page 49 0x10 - Normal Call Clearing. As far as the ISDN network is concerned, the call completed normally, but one of the two devices chose to hang up and the other device acknowledged it. You would get this code if your client software was able to connect to the server device, but some element of the configuration, such as the user name or password, was incorrect.

  • Page 50: Solutions To Common Problems

    Chapter 6 OLUTIONS TO COMMON PROBLEMS Below are possible solutions for common problems: PC C If your PC Card is not recognized by PC Card Services, a memory conflict may be the cause. Card Services software requires a 4K memory window to read the Card Information Structure (CIS) of the PC Card.
  • Page 51 “COM P ORT IS EITHER IN USE OR UNAVAILABLE ” OPEN ERROR MESSAGE APPEARS An incorrect Interrupt Request Line (IRQ) may be assigned to the COM port. Most computers have pre-assigned an IRQ# to each COM#. These include the following: COM1 and IRQ4 COM2 and IRQ3 COM3 and IRQ4...
  • Page 52 Chapter 6 To stop the Xmit test, press Enter again; the Netopia ISDN PC Card responds with the following: Xmit test terminated Warning: The IRQ may conflict with another COM port and cause the Netopia ISDN PC Card not to respond to a simple $ test. You may need to remove the mouse driver to diagnose the problem.

  • Page 53: Appendix A -Technical Specifications

    Appendix A Technical Specifications ISDN PC C ETOPIA IRMWARE Software Feature WAN Protocols • PPP (Point-to-Point Protocol) • ISDN (Q.921/Q.931: NI-1, AT&T 5ESS Cus- tom, EuroISDN, TS013, and NTT JATE) • V.120 PPP Features • PPP async-to-sync conversion • Multilink PPP support Bandwidth •...
  • Page 54 Appendix A ETOPIA Hardware Feature WAN Interface Non-volatile Configura- tion Operating Temperature Operating Humidity Operating Pressure Power Requirements PC C ARD CHARACTERISTICS The Netopia ISDN PC Card is an active communications card with its own on-board processor that offloads low-level protocol processing tasks from the host computer.
  • Page 55 ISDN UPPORTED SWITCH TYPES The following table lists the ISDN switch types and corresponding geographical regions supported by the Netopia ISDN PC Card: ISDN Switch Type National ISDN NI-1 and AT&T Custom 5ESS EuroISDN TS013 NTT (JATE) The Netopia ISDN PC Card includes firmware for both inside and outside of North America.

  • Page 56: Regulatory Notices

    EGULATORY INFORMATION FOR THE FCC Warning: Changes or modifications to this unit not expressly approved by Farallon Communications could void the user's authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
  • Page 57 This equipment complies fully with the CSE P 10-21 and ETS 300 104 French ISDN delta requirements, as recorded in ITAAB advisory note number 54. EGULATORY INFORMATION FOR Farallon Communications Netopia ISDN PC Card JATE approval number: T96-5293-0 Date of approval: December 25, 1996...
  • Page 58 Appendix A Proximity to Hazardous Voltages This information is provided for the benefit of manufacturers of PCs which include a PC Card slot. Users should verify that their PC has been constructed in accordance with the following guidelines. In order to comply with safety regulations there must be adequate separation between Netopia ISDN PC Card and adjacent modules.

  • Page 59: Appendix B -At Commands

    Appendix B The following table lists the Netopia ISDN PC Card AT commands. Commands marked with an asterisk (*) are configuration settings (static parameters) that do not take effect until the Netopia ISDN PC Card is restarted. The lowercase letters c , n , s , and v are variables that take different types of values.
  • Page 60 Appendix B AT Command Description AT!E5=n V.120 N200 (Maximum Retry Count) AT!E6=n V.120 T203 (Link Integrity Timer) AT!E7=n V.120 Idle Timer AT!N1=n * ISDN Primary Directory Number AT!N11=n * ISDN Alternate Directory Number AT!N2=n Primary Directory Number #2 (for Multilink PPP) AT!N21=n Secondary Directory Number #2 (for Multilink PPP) AT!N3=n...
  • Page 61 AT Command Description AT>Hs View Help Information for Command s AT>VC View Current Profile AT>VCC View the Call and COM Port Dynamic Parameters AT>VCD View All Dynamic Parameters (Call, COM, V.120, PPP, MLPPP) AT>VCP View the Protocol Parameters (V.120, PPP, MLPPP) AT>VCS View All Static Parameters (ISDN, Rate Adaption) AT>VD...

  • Page 62: At Command Result Codes

    Appendix B COMMAND RESULT CODES Result codes, or status messages, are displayed after an AT command is issued. Result codes can be displayed as a long-form word message or as a short-form number code. The Result Code Format command (ATVn) determines short- or long-form usage.

  • Page 63: Technical Support

    If you have any questions, concerns, or suggestions, please con- tact us by telephone, fax, or mail: Phone: (800) 782-6449 or (510) 814-5000 Fax: (510) 814-5023 Farallon Communications, Inc. Customer Service 2470 Mariner Square Loop Alameda, California 94501-1010 U.S.A. You can also contact us via the Internet:...
  • Page 64 Farallon Technical Support ARALLON Farallon Bulletin Board Service: (510) 865-1321 You can also contact the Farallon Bulletin Board Service over your ISDN line. This allows you to test your ISDN connection and also download information from the BBS. Farallon BBS ISDN line: (510) 864-5562 or (510) 864-5563 ARALLON This service provides technical notes which answer the most com- monly asked questions, and offers solutions for many common...

  • Page 65: Warranty

    Warranty IMITED ARRANTY AND IMITATION OF EMEDIES Farallon warrants to you, the end user, that the accompanying Farallon product, which may include third party products or technology (the “Product”) will be free from defects in materials and workmanship under normal use. This warranty will expire five (5) years from date of purchase.
  • Page 66 THE ABOVE WARRANTIES ARE MADE BY FARALLON ALONE, AND THEY ARE the ONLY WARRANTIES MADE BY ANYONE REGARDING THE ENCLOSED PRODUCT. Farallon and its licensor(s) make no other warranties, express or implied, including without limitation the implied warranties of merchantability and fitness for a particular purpose, regarding the enclosed product.

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