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TROUBLE SHOOTING
TROUBLE SHOOTING
NORMAL SOUNDS YOU MAY HEAR
The following sounds may be heard while the
washer is operating. They are normal.
Clicking:
Door lock relay when the door locks and unlocks.
Spraying
or hissing:
Steam or water spraying or circulating during
the cycle.
Humming or gurgling:
Drain pump pumping water from the washer at
the end of a cycle.
Splashing:
Clothes tumbling in the drum during the wash
and rinse cycles.
BEFORE CALLING FOR SERVICE
Your Steam Washer
TM
is equipped with an automatic error-monitoring
system to detect and diagnose
problems at an early stage. If your washer does not function properly or does not function at all, check the
following before you call for service.
Rattling and
clanking noise
Thumping
sound
Vibrating
noise
Water leaking
around washer
Excessive
sudsing
Staining
• Foreign objects, such as
keys, coins, or safety pins,
may be in drum or pump.
• Heavy wash loads may
produce a thumping sound.
• Washer load may be out
of balance.
• Shipping bolts and/or packaging
materials not removed.
• Wash load may be unevenly
distributed
in the drum.
• Not all leveling feet are resting
firmly on the floor.
• Floor not rigid enough.
• Fill hose connection is loose
at tap or washer.
• House drain pipes are clogged.
• Too much detergent or
incorrect detergent.
• Laundry products added directly to
the washer drum.
• Washer not unloaded promptly.
• Clothes not sorted properly.
• Stop washer and check drum and drain filter for
foreign objects. If noise continues after washer is
restarted, call for service.
• This is normal. If sound continues, washer is
probably out of balance. Stop and redistribute
wash load.
• Stop and redistribute wash load.
• See Installation Instructions for removing shipping
bolts and packaging.
• Stop washer and rearrange wash load.
• Adjust the leveling feet. Make sure all four feet are in
firm contact with the floor while the washer is in the
spin cycle with a load.
• Make sure that the floor is solid and does not flex.
Refer to "Flooring"
in the Installation section.
• Check hoses. Check and tighten hose connections.
• Unclog drain pipe. Contact a plumber if necessary.
• Reduce detergent amount or use low-sudsing
detergent.
Only use detergent with the HE
(High-Efficiency)
logo.
• Load the laundry products into the dispenser.
• Always remove items from the washer as soon as the
cycle is completed.
• Always wash dark colors separately from light colors
and whites to prevent discoloration.
If possible, do
not wash heavily soiled items with lightly soiled ones.
BEFORE CALLING FOR SERVICE (cont.)
Water in the washer
drains slowly or not
at all, or the display
shows:
• Drain hose is bent, pinched,
or clogged.
• The drain filter is clogged.
Washer fills with
water slowly or not
at all, or the display
shows:
! ;E!
Washer will not
turn on
Washer
won't
spin, or the display
shows:
m
IF
o,_- I I
Door will not
unlock when cycle
is stopped or
paused
Wash cycle time is
longer than usual
Musty or mildewy
odor in washer
Steam is not visible
during STEAM cycle
• water supply taps are not
open fully.
• water line hoses are kinked,
pinched, or bent.
• Water inlet filters are clogged.
• Water pressure to tap or
house is too low.
• Power cord is not properly
plugged in.
• House fuse is blown, circuit
breaker has tripped, or power
outage has occurred.
• The door is not closed
properly.
• Interior temperature
of
washer is too high.
• Water level in washer is too
high.
• The washer automatically
adjusts the wash time for
the amount of laundry, water
pressure, water temperature,
and other operating
conditions.
• Incorrect or too much
detergent has been used.
• Inside of tub not cleaned
properly.
• This is normal.
• Make sure the drain hose is free of clogs, kinks, etc.,
and is not pinched behind or under the washer.
• Clean the drain filter. See the Care and Cleaning
section.
• Make sure that the water taps are open fully.
• Make sure the hoses are not kinked or pinched. Be
careful when moving the washer.
• Clean the inlet filters. See the Care and Cleaning
section.
• Check another faucet in the house to make sure that
household water pressure is adequate.
• Make sure that the plug is plugged securely into a
grounded, 3-prong, 120-VAC, 60-Hz. outlet.
• Reset circuit breaker or replace fuse. Do not increase
fuse capacity. If the problem is a circuit overload,
have it corrected by a qualified electrician.
• Make sure that the door is closed properly and press
the START/PAUSE button. After starting a cycle, it
may take a few moments before the drum begins to
turn or spin. The washer will not spin unless the door
is locked (DOOR LOCK will appear in the display).
• If the door is closed and locked and the open door
error message is displayed, call for service.
• The washer door has a safety lock to prevent burns.
Allow the washer to cool until the DOOR LOCK
indicator turns off in the display.
• Allow the washer to complete the programmed
cycle,
or run the DRAIN & SPIN cycle to drain the water.
• This is normal. The washer adjusts cycle time
automatically to provide optimal results for the
selected cycle.
• Use only HE (High-Efficiency)
detergent in
accordance
with the manufacturer's
instructions.
• Run the TUB CLEAN cycle regularly. Be sure to wipe
around and under the door seal frequently.
• Because it uses pressurized steam, the washer
requires very small amounts of steam to achieve
optimal results. Excess steam could damage fabrics
and reduce efficiency.
3o
31
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