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Before You Call
Solutions to Common Problems
Before you call for service, review this list. tt may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance.
Range
is not level - (1) Poor installation.
Place
oven rack in
center
of oven.
Place
a level on the oven
rack. Adjust
leveling
legs at base
of range
until the oven
rack
is level.
(2) Be sure
floor
is level,
strong
& stable
enough
to adequately
support
range.
(3) If floor
is sagging
or sloping,
contact
a carpenter
to
correct
the situation.
(4) Kitchen
cabinet
alignment
may make
range
appear
not level.
Be sure
cabinets
are square
& have
sufficient
room for range
clearance.
Cannot
move
appliance
easily.
Appliance
must
be accessible
for
service
- (1) Cabinets
not square
or are built in too tightly.
Contact
builder
or installer
to make
appliance
accessible.
(2)
Carpet
interferes
with
range.
Provide
sufficient
space
so range
can be lifted over
carpet.
(3) Gas line is hard-plumbed.
Have
a
flexible
C.S.A.
international
approved
metal
appliance
connector
installed.
Surface
burners
do not light
- (1) Cooktop
Lockout
is ON.
Follow
instructions
under
Setting
the Cooktop
Lockout
Feature
and turn the Cooktop
Lockout
feature
OFF.
(2) Surface
control
knob
has not been
completely
turned
to LITE.
Push
in & turn the
surface
control
knob
to LITE until burner
ignites
& then
turn
control
knob to desired
flame
size.
(3) Burner
ports
are
clogged.
With the burner
OFF,
use a small-gauge
wire or
needle
to clean
ports.
See Cleaning
the Contoured
Well
Areas,
Burner
Cap, Burner
Head & Burner
Drip
Pans in the General
Care
& Cleaning
section
for complete
cleaning
instructions.
(4)
Range
power
cord
is disconnected
from
outlet
(electric
ignition
models
only).
Be sure
cord
is securely
plugged
into the outlet.
(5) Electrical
power
outage
(electric
ignition models
only).
Burners
can be lit manually.
See Setting
Surface
Controls.
Surface
burner
flame
burns
half way around
- (1) Burner
ports
are clogged.
With
the burner
off, clean
ports
by using
a small-
gauge
wire or needle.
(2) Moisture
is present
after cleaning.
Lightly
fan the flame
and allow burner
to operate
until flame
is full. Dry the
burners
thoroughly
following
instructions
in the
Cleaning
the
Contoured
Well Areas,
Burner
Cap, Burner
Head & Burner
Drip
Pans
in the General
Care
& Cleaning
section.
Surface
burner
flame
is orange
- (1) Dust particles
in main line.
Allow
the burner
to operate
a few minutes
until flame
turns
blue.
(2) In coastal
areas,
a slightly
orange
flame
is unavoidable
due to
salt air.
Oven
does
not operate
- (1) Be sure the oven controls
are set
properly
for the desired
function.
See Setting
Oven
Controls
in
this Use & Care
Manual
or read the instructions
"Entire
appliance
does
not operate"
in this checklist.
(2) Be sure
gas
regulator
valve
is "ON".
See
installation
instructions.
Oven
smokes
excessively
during
broiling
- (1) Control(s)
not
set properly.
Follow
Broil
instructions
under
Setting
Oven
Controls.
(2) Oven door is open.
Make
sure oven
door is
closed.
(3) Meat
too close
to the broil element.
Reposition
the
broil
rack to provide
proper
clearance
between
the meat
& the
element.
Preheat
the broil
element
for searing.
(4) Meat
not
properly
prepared.
Remove
excess
fat from
meat.
Cut fatty
edges
to prevent
curling,
but do not cut into lean.
(5) Insert
on
broiler
pan wrong
side up & grease
not draining.
Always
place
grid on the broiler
pan with
ribs up & slots
down
to allow
grease
to drip into pan (some
models).
(6) Grease
has built
up
on oven
surfaces
or broiler
pan & insert
(some
models).
Regular
cleaning
is necessary
when
broiling
frequently.
Old
grease
or food
spatters
cause
excessive
smoking.
Oven
control
beeps
and displays
any "F" code
error
(for
example
F11) - Electronic
control
has detected
a fault
condition.
Press
CLEAR/OFF
to clear the display
& stop beeping.
Reprogram
oven.
If fault
recurs,
record
fault
number.
Press
CLEAR/OFF
& call 1-800-4-MY-HOME®
for assistance
(See
back cover).
Poor baking
results
- Many factors
affect
baking
results.
Make
_;_
sure
the proper
oven
rack
position
is used.
Center
food
in the
_
oven
& space
pans to allow air to circulate.
Allow
the oven to
preheat
to the set temperature
before
placing
food
in the oven.
Try adjusting
the recipe's
recommended
temperature
or baking
time.
If you feel the oven
is too hot or cool, see Adjusting
Your
Oven
Temperature
in this Use & Care
Manual.
Soil not completely
removed
after Self-Cleaning
cycle
-
Failure
to clean
bottom,
front top of oven, flame
of oven
or door
area outside
oven
seal. These
areas
are not in the Self-
Cleaning
area,
but get hot enough
to burn on residue.
Clean
these
areas
before
the Self-Cleaning
cycle
is started.
Burned-
on residue
can be cleaned
with
a stiff nylon brush
and water
or
a nylon
scrubber.
Be careful
not to damage
the oven
gasket.
Self-Cleaning
cycle
does
not work
- (1) Oven control
not set
properly.
Follow
instructions
under
Self-Cleaning.
(2) Self-
Cleaning
cycle
was
interrupted.
Follow
steps
under
"Stopping
or Interrupting
a Self-Cleaning
Cycle"
under
Self-Cleaning
Flames
inside
oven
or smoking
from
oven
vent - Excessive
spillovers
in oven.
For example
this will happen
for pie
spillovers
or large
amounts
of grease
left on the oven
bottom.
Wipe
up excessive
spillovers
before
starting
oven.
If flames
or
excessive
smoke
are present
see "Broiling"
in the Setting
Oven
Controls
section.
Entire
appliance
does
not operate
- (1) The time of day is not
set. The time
of day must
first be set in order
to operate
the
oven.
See "To Set the Clock"
in the Setting
Oven
Controls
section.(2)
Make
sure
cord/plug
is plugged
correctly
into outlet.
(3) Service
wiring
is not complete.
Contact
your
authorized
service
agent.
(4) Electrical
power
outage.
Check
house
lights
to be sure.
Call your
local electric
company
for service.
(5) Be
sure
gas supply
is turned
ON.
Oven
light
does
not work
(some
models)
- Replace
or tighten
bulb. See Changing
Oven
Light
section
in this Use & Care Manual.
21
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