Before You Make A Service Call - Kenmore 790. 7115x Use & Care Manual

Before You Call
Solutions to Common Problems
Before you call for service, review the following list. It may save you time & expense. The list includes common occurrences
(shown in bold) that are not the result of defective workmanship or materials in this appliance. The possible corrections to these
problems are provided with the problem listed:
Range is not level - (1) Poor installation. Place oven rack in
center of oven. Place a level on the oven rack. Adjust leveling
legs at base of range until the oven rack is level. (2) Be sure
floor is level, strong & stable enough to adequately support
range. (3) If floor is sagging or sloping, contact a carpenter to
correct the situation. (4) Kitchen cabinet alignment may make
range appear not level. Be sure cabinets are square & have
sufficient room for range clearance.
Cannot move appliance easily. Appliance must be accessible
for service - (1) Cabinets not square or are built in too tightly.
Contact builder or installer to make appliance accessible. (2)
Carpet interferes with range. Provide sufficient space so range
can be lifted over carpet. (3) Gas line is hard-plumbed. Have a
flexible C.S.A. International approved metal appliance
connector installed.
Surface burners do not light - (1) Surface control knob has not
been completely turned to LITE. Push in & turn the surface
control knob to LITE until burner ignites & then turn control knob
to desired flame size. (2) Burner ports are clogged. With the
burner OFF, use a small-gauge wire or needle to clean ports.
See Cleaning the Contoured Well Areas, Burner Cap, Burner
Head & Burner Drip Pans in the General Care & Cleaning
section for complete cleaning instructions. (3) Range power
cord is disconnected from outlet (electric ignition models only).
Be sure cord is securely plugged into the outlet. (4) Electrical
power outage (electric ignition models only). Burners can be lit
manually. See Setting Surface Controls.
Surface burner flame burns half way around - (1) Burner ports are
clogged. With the burner off, clean ports by using a small-gauge
wire or needle. (2) Moisture is present after cleaning. Lightly fan the
flame and allow burner to operate until flame is full. Dry the burners
thoroughly following instructions in the Cleaning the Contoured
Well Areas, Burner Cap, Burner Head & Burner Drip Pans in the
General Care & Cleaning section.
Surface burner flame is orange - (1) Dust particles in main line.
Allow the burner to operate a few minutes until flame turns blue.
(2) In coastal areas, a slightly orange flame is unavoidable due to
salt air.
Oven does not operate - (1) Be sure the oven controls are set
properly for the desired function. See Setting Oven Controls in
this Use & Care Manual or read the instructions "Entire
appliance does not operate" in this checklist. (2) Be sure gas
regulator valve is "ON". See installation instructions.
Entire appliance does not operate - (1) The time of day is not
set. The time of day must first be set in order to operate the
oven. See "To Set the Clock" in the Setting Oven Controls
section.(2) Make sure cord/plug is plugged correctly into outlet.
(3) Service wiring is not complete. Contact your authorized
service agent. (4) Electrical power outage. Check house lights
to be sure. Call your local electric company for service. (5) Be
sure gas supply is turned ON.
Oven light does not work (some models) - Replace or tighten bulb.
See Changing Oven Light section in this Use & Care Manual.
Oven smokes excessively during broiling - (1) Control(s) not
set properly. Follow Broil instructions under Setting Oven
Controls. (2) Oven door is open. Make sure oven door is
closed. (3) Meat too close to the broil element. Reposition the
broil rack to provide proper clearance between the meat & the
element. Preheat the broil element for searing. (4) Meat not
properly prepared. Remove excess fat from meat. Cut fatty
edges to prevent curling, but do not cut into lean. (5) Insert on
broiler pan wrong side up & grease not draining. Always place
grid on the broiler pan with ribs up & slots down to allow
grease to drip into pan (some models). (6) Grease has built up
on oven surfaces or broiler pan & insert (some models).
Regular cleaning is necessary when broiling frequently. Old
grease or food spatters cause excessive smoking.
Flames inside oven or smoking from oven vent - Excessive
spillovers in oven. For example this will happen for pie
spillovers or large amounts of grease left on the oven bottom.
Wipe up excessive spillovers before starting oven. If flames or
excessive smoke are present see "Broiling" in the Setting
Oven Controls section.
Oven control beeps & displays F1 or F3 - (Some models)
Electronic control has detected a fault condition. Press STOP/
CLEAR to clear the display & stop beeping. Reprogram oven. If
fault recurs, record fault number. Press STOP/CLEAR & call 1-
800-4-MY-HOME® (See back cover).
Oven control beeps & displays F code error (for example
F11) - (Some models) Electronic control has detected a fault
condition. Press STOP/CLEAR to clear the display & stop
beeping. Try the Bake or Broil function again. If the F code error
repeats, remove power suppy to appliance, wait 5 minutes and
then repower the appliance and set clock time of day. Try the
Bake or Broil function again. If the fault recurs, record fault
number, press STOP/CLEAR & contact an authorized service
agent.
Poor baking results - (Some models) Many factors affect
baking results. Make sure the proper oven rack position is
used. Center food in the oven & space pans to allow air to
circulate. Allow the oven to preheat to the set temperature
before placing food in the oven. Try adjusting the recipe's
recommended temperature or baking time.
Poor baking results - (Some models) Many factors affect
baking results. Make sure the proper oven rack position is
used. Center food in the oven & space pans to allow air to
circulate. Allow the oven to preheat to the set temperature
before placing food in the oven. Try adjusting the recipe's
recommended temperature or baking time. If you feel the oven
is too hot or cool, see Adjusting Your Oven Temperature in
this Use & Care Guide.
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