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Before You Call
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Range is not level.
Cannot move appliance easily. Appliance
must be accessible
for service,
Surface element too hot or not hot enough.
Surface element does not heat.
Entire appliance does not operate.
POSSIBLE
CAUSE/SOLUTION
Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of range until the oven rack is level.
Be sure floor is level and is strong and stable enough to adequately support range.
If floor is sagging or sloping, contact a carpenter to correct the situation.
Kitchen cabinet alignment may make range appear unlevel. Be sure cabinets are square
and have sufficient
room for range clearance.
Cabinets
not square or are built in too tightly.
Contact builder or installer to make
appliance
accessible.
Carpet interferes with range. Provide sufficient space so range can be lifted over carpet.
Incorrect control setting. Make sure the correct control is on for the surface element to
be used.
Lightweight or warped pans used, Use only flat, evenly balanced, medium or heavyweight
cookware,
Flat pans heat better than warped pans. Cookware materials and weight of
the material
affect heating. Heavy and medium-weight
pans heat evenly.
Because
lightweight
pans heat unevenly, foods may burn easily.
No power to the appliance,
Check steps under "Entire Appliance Does Not Operate" in
this Before You Call Checklist.
Incorrect control setting. Make sure the correct control is on for the surface element to
be used.
Element not making contact in block, Follow instructions
under "Surface Elements and
Drip Bowls" in the Care & Cleaning
section.
Make sure cord/plug is plugged tightly into outlet.
The time of day must first be set in order to operate the oven.
Service wiring is not complete. Contact your authorized
Servicer for assistance.
Oven smokes excessively
during broiling.
Control(s) not set properly. Follow instructions under Setting Surface & Oven Controls.
Make sure oven door is opened to broil stop position.
Meat too close to the element. Reposition the rack to provide proper clearance between
the meat and the element. Preheat broil element for searing.
Drip bowls are pitting or rusting.
Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause corrosion.
Remove and wash drip bowls as soon as possible after a spillover
Normal environment.
Houses along sea coast are exposed to salt air. Protect bowls as
much as possible from direct exposure to salt air.
Drip bowlsturning
color or distorted,
Bottom surface of cookware
extends beyond surface elements and touches cooktop
surface. This can cause high enough temperatures
to discolor the drip bowls. DO NOT
use cookware
of this type. Pan sizes should be matched to the size of the element.
Replacement
bowls may be purchased from your authorized
Servicer.
Poor baking
results,
Many factors affect baking results. Make sure the proper rack position is used. Center
food in the oven and space pans to allow air to circulate. Allow the oven to preheat to
the set temperature
before
placing food
in the oven.
Try adjusting
the recipe's
recommended
temperature
or baking time.
Flames inside oven orsmoking
from vent.
Yourovenwillmostlikelysmokeafteraspilloverhasoccurred...thisisnorma],
especially
for high oven temperatures,
pie spillovers or large amounts of grease on oven bottom.
Wipe up excessive spillovers immediately.
For oven fire, see Setting
Surface
& Oven
Controls
section in this Use & Care Manual.
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