Calling The Hp Support Center; Contact Information; Before You Call - HP XP20000/XP24000 Configuration Manual

Error condition
The disk array performs a self reboot
because the disk array was busy or
it logged a panic message.
The disk array responds "Not Ready"
or the disk array has displayed "Not
Ready" and timed out.
The host detects a parity error.
The host hangs or devices are
declared and the host hangs.

Calling the HP support center

If you are unable to resolve an error condition, contact the HP support center for assistance.

Contact information

Telephone numbers for worldwide technical support are listed on the HP support web site:
http://www.hp.com/support/.

Before you call

Be sure to have the following information available:
• Technical support registration number (if applicable)
• Product serial numbers
• Product model names and numbers
• Applicable error messages
• Operating system type and revision level
• Detailed, specific questions
For continuous quality improvement, calls may be recorded or monitored.
26 Troubleshooting
Recommended action
Reboot the host.
Contact HP.
Check the FCA and make sure it was installed properly. Reboot the
host.
Make sure there are no duplicate disk array TIDs and that disk array
TIDs do not conflict with any host TIDs.