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Before requesting service on your Verilux
• Make sure all power connectors, cords and plugs are inserted fully and
securely.
• Be sure the bulb is securely seated in the socket (see page 9).
• Make sure there is power to the wall outlet or try another outlet – one that is
not connected to a dimmer.
PROBLEM
Light Won't
Come On
Blackening/Darkening
at Ends of Bulb
Light Flickers
Your Verilux lamps are made from high quality materials that will last for many
years with a minimum of care.
Clean only with a soft dry cloth – DO NOT USE SOLVENTS OR CLEANERS
CONTAINING ABRASIVES OR AMMONIA.
WARNING: To prevent risk of shock or personal injury when
cleaning lamp, make sure you have turned off and unplugged the
lamp, and allow suffi cient time for the bulb to cool.
Troubleshooting
CHECK
Has the plug come
Insert plug securely into wall outlet.
loose?
Is the bulb old?
Check bulb for blackening/darkening at bottom of spiral where it joins the
base (an indicator of bulb life) and replace bulb.
Is the bulb connected
Be sure the bulb is securely seated into socket, repeat the bulb
securely into socket?
installation process.
Sometimes when a new bulb is turned on for the first time the tube will
Is the bulb new?
darken, but this will fade after a few minutes.
With older bulbs, darkening of the tube indicates end of bulb life (this
Is the bulb old?
doesn't affect operation except to reduce the amount of light available
since the phosphor in that area has become inactive). Bulb replacement
is recommended.
Has the plug come
Insert plug securely into wall outlet.
loose?
Be sure the bulb is securely seated into the socket, repeat the bulb
Is the bulb connected
installation process. CAUTION: DISCONNECT LAMP FROM OUTLET
securely to the socket?
PRIOR TO REPEATING THE BULB INSTALLATION PROCESS.
Is the lamp connected
Connect lamp plug only to wall outlet without dimmer switch.
to a dimmer switch?
Care and Cleaning
®
lamp, please read the following:
SOLUTION
10
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