Troubleshooting
The solutions are for problems that happen when using this
product stand alone. Refer to the online Reference Guide on
detailed solutions for printing, scanning, print quality, or
computer-related problems.
Error Messages
You can identify many common problems using the Error light
and error messages on your Control Panel. If this product stops
working and the Error light is on, use the following table of error
messages to diagnose the problem, and then try the
recommended solution.
Error Messages
38
Troubleshooting
Problem
B&W copy button
is pressed with the
Photo quality
setting.
The ink cartridge
indicated in the
message is not
installed.
The ink cartridge
indicated in the
message is empty.
Solution
Press the Stop button and
then change Quality&Paper
settings.
Press the x Color Copy button
and then open the scanner
unit by following the
messages to install the ink
cartridge. See the Setup
Sheet for instructions.
Press the x Color Copy button
and then open the scanner
unit by following the
messages to replace the
empty cartridge. See
"Replacing an Ink Cartridge"
on page 26.