VTech Dect 6.0 CS6219 User Manual page 40

Appendix
Troubleshooting
the power adapter and reinstall the battery. Place the handset in the telephone base
and allow up to one minute for the handset and telephone base to synchronize.
• Other electronic products may prevent your handset and telephone base from
communicating with each other. Install your telephone base as far away from
these electronic devices as possible: wireless routers, radios, cellular telephones,
intercoms, room monitors, televisions, personal computers, kitchen appliances and
other cordless telephones.
NEW VOICEMAIL and
light on the telephone base flashes and I don't know why.
Your telephone has voicemail indication. If NEW VOICEMAIL and
•
the VOICEMAIL light on the telephone base flashes, your telephone has received
a signal from your telephone service provider that you have a voicemail message
waiting for you to retrieve from them. Contact your telephone service provider for
more information on how to access your voicemail.
I cannot retrieve voicemail messages.
• If you subscribe to voicemail service from your telephone service provider (charges
may apply), contact your telephone service provider for more information on how to
access your voicemail.
I subscribe to a non-traditional telephone service that uses my computer
to establish connections, and my telephone doesn't work.
• Make sure your computer is powered on.
• Make sure your Internet connection is working properly.
• Make sure that the software is installed and running for your non-traditional
telephone service.
• Make sure to plug your USB telephone adapter into a dedicated USB port on your
computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.
• In a few rare instances, the USB port on your computer may not have enough power.
In these instances, try using a USB hub with its own external power supply.
• If you are using a firewall, it may prevent access to your non-traditional telephone
service. Contact your service provider for more information.
Common cures for electronic equipment.
• If the telephone is not responding normally, put the cordless handset in the telephone
base. If it does not respond, try the following (in the order listed):
• Disconnect the power to the telephone base.
• Disconnect the battery on the cordless handset.
• Wait a few minutes before connecting power to the telephone base.
• Reinstall the battery and place the cordless handset in the telephone base or charger.
• Wait for the cordless handset to synchronize with the telephone base. Allow up to one
minute for this to take place.
appear on the handset and the VOICEMAIL
37
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