Diagnosing Printer Problems - Epson Stylus C42 Series User Manual

Diagnosing Printer Problems

First, check the printer's lights as described below, or run a printer check as described
on page 35.
Lights
Green P power light
flashes
b
Red error light is
on
b
Red error light
flashes
Green P power
light is off and red
b
error light is on
Green P power light
b
and red error light
flash
Green P power light
b
and red error light
are on after installing
an ink cartridge
Explanation
The printer is receiving a print job, replacing an ink cartridge,
charging ink, or cleaning the print head.
Your paper ran out, ink ran out, or paper is jammed. You may also
see a message on your screen.
I
If paper is out, load more paper, then press the
b
maintenance button to resume printing.
I
If paper is jammed, press the
to eject the paper. If that doesn't work, turn off the printer,
open the cover, and pull the paper out from the front, including
any torn pieces. Then turn on the printer, reload paper, and
b
press the maintenance button.
I
If you see an ink out message on your screen, you need to
replace one of your ink cartridges. Replace the cartridge as
described on page
One of the ink cartridges is low. Make sure you have a replacement
cartridge. To determine which cartridge is low, check the ink level
as described on page
Paper may be blocking movement of the print head. Turn off the
printer, open the cover, and remove any jammed paper or other
foreign objects. Then turn the printer on again. If the lights are still
on, contact your dealer or EPSON; see
information.
The printer may have an internal error. Turn off the printer, wait a
few seconds, and turn it on again. If the lights are still flashing,
contact your dealer or EPSON; see
One of your ink cartridges is installed incorrectly. Follow the
instructions beginning on
cartridges.
b
maintenance button
25.
25.
page 45
page 45
page 27 to remove and reinstall the
for contact
for contact information.
Solving Problems
34