Extreme Networks Altitude 4700 Series Installation Manual
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Extreme Networks Altitude 4700 Series Installation Manual

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Altitude™ 4700 Series Access Point
Installation Guide
Extreme Networks, Inc.
3585 Monroe Street
Santa Clara, California 95051
(888) 257-3000
(408) 579-2800
http://www.extremenetworks.com
Published: January 2011
Part Number: 100383-00 Rev 01

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  • Page 1 Altitude™ 4700 Series Access Point Installation Guide Extreme Networks, Inc. 3585 Monroe Street Santa Clara, California 95051 (888) 257-3000 (408) 579-2800 http://www.extremenetworks.com Published: January 2011 Part Number: 100383-00 Rev 01...
  • Page 2 Manager, UniStack, the Extreme Networks logo, the Alpine logo, the BlackDiamond logo, the Extreme Turbodrive logo, the Summit logos, and the Powered by ExtremeXOS logo are trademarks or registered trademarks of Extreme Networks, Inc. or its subsidiaries in the United States and/or other countries.

  • Page 3: Table Of Contents

    Table of Contents Chapter 1: Introduction..................... 5 Document Conventions ..................5 Warnings......................6 Site Preparation....................6 Chapter 2: Hardware Installation................9 Precautions ......................9 Package Contents ....................9 Access Point Power Options ................11 Console Cable....................12 Reset Button ....................13 Access Point Placement ..................
  • Page 4 Chapter 5: Regulatory Compliance ................53 Country Approvals ..................... 53 Health and Safety Recommendations..............54 Warnings for the use of Wireless Devices ............54 Potentially Hazardous Atmospheres .............. 54 Safety in Hospitals ..................54 RF Exposure Guidelines..................55 Safety Information ..................55 Reducing RF Exposure—Use Properly ............

  • Page 5: Chapter 1: Introduction

    This mode enables the deployment of a fully featured intelligent access point ® that can be centrally configured and managed using an Extreme Networks Wireless Controller in either corporate headquarters or a network operations center (NOC). In the...

  • Page 6: Warnings

    Introduction CAUTION Care is required. Disregarding a caution can result in data loss or equipment malfunction. WARNING! Indicates a condition or procedure that could result in personal injury or equipment damage. Warnings Read all installation instructions and site survey reports, and verify correct ●...
  • Page 7 Identify and document where all installed components are located. ● Provide a sufficient number of power drops for your equipment. ● Ensure adequate, dust-free ventilation to all installed equipment. ● Identify and prepare Ethernet and console port connections. ● Verify that cable lengths are within the maximum allowable distances for optimal ●...
  • Page 8 Introduction Altitude 4700 Series Access Point Installation Guide...

  • Page 9: Chapter 2: Hardware Installation

    Before installing an Altitude 4700 Series Access Point, verify the following: Do not install in wet or dusty areas without additional protection. Contact an ● Extreme Networks representative for more information. Verify the environment has a continuous temperature range between -20° C to 50° C. ●...
  • Page 10 Hardware Installation The available Altitude 4700 Series Access Point SKUs are shown in the following table: Part Number Description 4710-US 15751 Altitude 4710 dual radio 11abgn access point with external antennas. Comes with an express card slot. For U.S. regulatory domain. 4710-ROW 15752 Altitude 4710 dual radio 11abgn access point with...

  • Page 11: Access Point Power Options

    Contact Extreme Networks support to report missing or improperly functioning items. Access Point Power Options The access point has the following power options: External power supply ● Power over Ethernet (PoE) from switch ● Power over Ethernet (PoE) from power injector ●...

  • Page 12: Console Cable

    Hardware Installation If the access point is provided both POE power over the GE1/POE port and 5014000247R supplied AC power concurrently, the access point will source power from the 5014000247R supply only. Disconnecting AC power from the 5014000247R supply will cause the access point to reboot before sourcing power from the POE injector. Console Cable A console cable (pictured below) can be used to connect the Altitude 4700 Series Access Point console port to an RS-232 (DB-9) serial port on a separate computer.

  • Page 13: Reset Button

    Reset Button The following Illustration shows the position of the reset button on the Altitude 4700 Series Access Point (the access point is shown with a T-Bar installed). The reset button reverts the access point back to its factory default configuration. Access Point Placement For optimal performance, install the access point away from transformers, heavy-duty motors, fluorescent lights, microwave ovens, refrigerators and other industrial...

  • Page 14: Antenna Options

    ● Point the access point antennas downward if attaching to the ceiling. ● To maximize the access point’s radio coverage area, Extreme Networks recommends conducting a site survey to define and document radio interference obstacles before installing the access point.

  • Page 15: Mounting The Access Point

    There are two 802.11an/802.11bgn dualband radios in an Altitude 4700 Access Point for WLAN operation: labeled as R1 and R2. Radio R1 is set as an 802.11bgn radio (2.4 GHz) and radio R2 as 802.11an radio (5 GHz). The frequency band of these radios cannot be changed for WLAN operation.

  • Page 16: Wall Mounting

    Hardware Installation the coverage area. Do not mount the access point in a location that has not been approved in a site survey. Wall Mounting Wall mounting requires hanging the access point along its width (or length) using the pair of slots on the bottom of the unit and the access point mounting template (on the next page) for the screws.
  • Page 17 Altitude 4700 Series Access Point Installation Guide...
  • Page 18 Hardware Installation To mount the access point on a wall using the provided template: 1 Photocopy the template (on the previous page) to a blank piece of paper. Do not reduce or enlarge the scale of the template. CAUTION If printing the mounting template (on the previous page) from an electronic PDF, dimensionally confirm the template by measuring each value for accuracy.
  • Page 19 NOTE It is recommended the access point be mounted with the RJ45 cable connector oriented upwards or downwards to ensure proper operation. 11 Cable the access point using either the Power Injector solution or the power supply. For Power Injector installations: a Connect a RJ-45 CAT5e (or CAT6) Ethernet cable between the network data supply (host) and the Power Injector Data In connector.

  • Page 20: Suspended Ceiling T-Bar Installations

    To install the access point on a ceiling T-bar: 1 Extreme Networks recommends you loop a safety wire — with a diameter of at least 1.01 mm. (.04 in.), but no more than 0.158 mm (.0625 in.) — through the tie post (above the access point’s console connector) and secure the loop.
  • Page 21 power switch. The Power Injector receives power as soon as AC power is applied. For standard 48 volt power adapter (5014000247R) and line cord installations: a Connect RJ-45 CAT5e (or CAT6) Ethernet cable between the network data supply (host) and the access point’s GE1/POE port. b Verify the power adapter is correctly rated according the country of operation.

  • Page 22: Above The Ceiling (Plenum) Installations

    NOTE If the access point is utilizing remote management antennas, a wire cover can be used to provide a clean finished look to the installation. Contact Extreme Networks for more information. Above the Ceiling (Plenum) Installations An above the ceiling installation requires placing the access point above a suspended ceiling and installing the provided light pipe under the ceiling tile for viewing the rear panel status LEDs of the unit.
  • Page 23 CAUTION Extreme Networks does not recommend mounting the access point directly to any suspended ceiling tile with a thickness less than 12.7mm (0.5in.) or a suspended ceiling tile with an unsupported span greater than 660mm (26in.). Extreme Networks strongly recommends fitting the access point with a safety wire suitable for supporting the weight of the device.
  • Page 24 CAUTION Extreme Networks recommends care be taken not to damage the finished surface of the ceiling tile when creating the light pipe hole and installing the light pipe. 7 Remove the light pipe’s rubber stopper (from the access point) before installing the light pipe.
  • Page 25 12 Extreme Networks recommends attaching safety wire to the access point safety wire tie point or security cable (if used) to the access point’s lock port. 13 Align the ceiling tile into its former ceiling space. 14 Cable the access point using either the Power Injector solution or the power supply.

  • Page 26: Led Indicators

    Hardware Installation 17 The access point is ready to configure. For information on basic access point device configuration, see “Basic 4700 Series Configuration” on page LED Indicators Altitude 4700 Series Access Points have six LEDs on the top of the access point housing, and one optional LED light pipe at the bottom of the unit.
  • Page 27 NOTE Depending on how the 5 GHz and 2.4 GHz radios are configured, the LEDs will blink at different intervals between amber and yellow (5 GHz radio) and emerald and yellow (2.4 GHz radio). The LEDs on the top housing of the access point are clearly visible in wall and below ceiling installations.

  • Page 28: Three Radio Altitude 4700 Series Access Point Leds

    Hardware Installation Three Radio Altitude 4700 Series Access Point LEDs A three radio Altitude 4700 Series Access Point has the following unique LED behavior: LED 1 LED 2 (LAN) LED 3 (WAN) LED 4 - 5 GHz LED 5 - 2.4 GHz LED 6 Blinking Red Green defines...

  • Page 29: Dual Radio Altitude 4700 Series Access Point (2.4/5 Ghz) Leds

    Dual Radio Altitude 4700 Series Access Point (2.4/5 Ghz) LEDs A dual radio (2.4/5 Ghz) model access point has the following unique LED behavior: LED 1 LED 2 (LAN) LED 3 (WAN) LED 4 - 5 GHz LED 5 - 2.4 GHz LED 6 Blinking Red Green defines...

  • Page 30: Rear Led

    Hardware Installation Rear LED The LED on the rear (bottom) of the Altitude 4700 Series Access Points is optionally viewed using a single (customer installed) extended light pipe, adjusted as required to suit above the ceiling installations. The LED light pipe has the following color display and functionality LED 7 Blinking Red (160 msec) indicates a failure...

  • Page 31: Chapter 3: Basic 4700 Series Configuration

    1024 x 768 pixels or greater. NOTE For advanced configuration options beyond the scope of this guide, refer to the Altitude 4700 Series Access Point Product Reference Guide. The guide is available on the Extreme Networks Web site, at http://www.extremenetworks.com/go/documentation. NOTE For optimum compatibility, use Oracle’s JRE 1.5 or higher, and be sure to disable Microsoft’s Java...
  • Page 32 Basic 4700 Series Configuration If initially connecting to the access point through the LAN port: a The LAN (or GE1/POE) port default is set to DHCP. Ensure the access point’s can obtain its IP address from a DHCP server. GE1/POE port The access point should receive its IP address automatically.
  • Page 33 The login screen displays. 2 Log in using admin as the default User ID and admin123 as the default password. Altitude 4700 Series Access Point Installation Guide...

  • Page 34: Resetting The Access Point's Password

    Only an installation professional should reset the access point’s password and promptly define a new restrictive password. To contact Extreme Networks Support in the event of a password reset requirement, go https://esupport.extremenetworks.com Altitude 4700 Series Access Point Installation Guide...

  • Page 35: Configuring "Basic" Device Settings

    CAUTION Only a qualified installation professional should set or restore the access point’s radio and power management configuration in the event of a password reset. Configuring “Basic” Device Settings Configure a set of minimum required device settings within the Quick Setup screen. The values (LAN, WAN etc.) can often be defined in other locations within the menu tree.
  • Page 36 Basic 4700 Series Configuration 3 Refer to the AP-4700 System Settings field to define the following parameters: a Assign a System Name to define a title for this access point. The System Name is useful if multiple devices are being administered. b Select the Country for the access point’s country of operation.
  • Page 37 Define a primary and alternate WIPS server IP Address for WIPS Server 1 and 2. These are the addresses of the primary and secondary WIPS console server. WIPS support requires an Extreme Networks AirDefense WIPS Server on the network. WIPS functionality is not provided by the access point alone. The access point works in conjunction with the dedicated WIPS server(s).
  • Page 38 Basic 4700 Series Configuration Radio Button Dual Radio SKU Three Radio SKU 2.4 GHz WLAN, Not Available Radio 1 WLAN, 5.0 GHz WLAN Radio 2 WLAN, & Sensor Radio 3 WIPS 2.4 GHz WLAN, Radio1 WLAN, Radio 1 WLAN, & Sensor Radio 2 WIPS Radio 2 WIPS, Radio 3 WIPS...
  • Page 39 NOTE The AP4700 GE2 port will not be enabled unless a POE power source is used that supplies 802.3at power to the access point's GE1/POE port. Make sure an APPSBIAS1P3AFR model Power Injector is used to ensure 30 WATTS of power is available to enable the WAN port. If a legacy 802.3af power supply is utilized, the GE2 port will not be operational.
  • Page 40 Basic 4700 Series Configuration NOTE Extreme Networks recommends the WAN and LAN ports should not both be configured as DHCP clients. c If the DHCP client option is not enabled, specify an IP address and subnet mask for the access point’s WAN connection. An IP address uses a series of four numbers expressed in dot notation, for example, 190.188.12.1.
  • Page 41 LAN connection. NOTE Extreme Networks recommends that the WAN and LAN ports should not be configured as DHCP clients at the same time. d If the DHCP client option is not enabled, enter the IP Address of the access point.
  • Page 42 Basic 4700 Series Configuration e If using the static or DHCP Server option, enter a Default Gateway to define the numerical IP address of a router the access point uses on the Ethernet as its default gateway NOTE A Default Gateway cannot be configured on both the Access Point's LAN and WAN ports. Ensure the gateway is defined on only one of the two port options.

  • Page 43: Configuring Basic Security

    Setup screen. Policies can be defined over time and saved to be used as needed as the access point’s security requirements change. Extreme Networks recommends you familiarize yourself with the security options available on the access point before defining a security policy.
  • Page 44 Multiple WLANs can share the same security policy, so be careful not to name security policies after specific WLANs or risk defining a WLAN to single policy. Extreme Networks recommends naming the policy after the attributes of the authentication or encryption type selected.
  • Page 45 3 Select the WEP 128 (104 bit key) checkbox.The WEP 128 Setting field displays within the New Security Policy screen. 4 Configure the WEP 128 Setting field as required to define the Pass Key used to generate the WEP keys Specify a 4 to 32 character pass key and click the Pass Key Generate...

  • Page 46: Excluding Mus From Association

    Basic 4700 Series Configuration Key #1-4 Use the fields to specify key numbers. For WEP Keys #1-4 64 (40-bit key), the keys are 10 hexadecimal characters in length. For WEP 128 (104-bit key), the keys are 26 hexadecimal characters in length. Select one of these keys for activation by clicking its radio button.

  • Page 47: Where To Go From Here

    1 Select Status and Statistics - > MU Stats from the menu tree. 2 Select the Echo Test button from within the MU Stats Summary screen. 3 Define the following ping test parameters: The station address is the IP address of the target MU. Station Address MU Stats Summary Refer to the...
  • Page 48 Basic 4700 Series Configuration See Chapter 6 for detailed information on configuring specific encryption (WEP, ● KeyGuard, WPA/TKIP and WPA2/CCMP) and authentication (Kerberos and 802.1x EAP) security schemes. See Chapter 7 for information on accessing statistics helpful in monitoring the ●...

  • Page 49: Chapter 4: Specifications

    Specifications Altitude 4700 Series Access Point Physical Characteristics An Altitude 4710 Access Point has the following physical characteristics: 5.50 in. Depth x 7.88 in. Width x 1.10 in. Height Dimensions 14 cm Depth x 20.32 cm Width x 2.79 cm Height Metal, plenum-rated housing (UL2043) Housing 2.22 lbs...

  • Page 50: Altitude 4700 Series Access Point Electrical Characteristics

    Specifications Altitude 4700 Series Access Point Electrical Characteristics An Altitude 4700 Series Access Point has the following electrical characteristics: Operating Voltage 48VDC (compatible with POE .3af/.3at Draft) Operating Current Not to exceed 750mA @ 48VDC 48VDC, 0.75A Power Altitude 4700 Series Access Point Radio Characteristics An Altitude 4700 Series Access Point has the following radio characteristics: All channels from 4920 MHz to 5825 MHz except channel...
  • Page 51 1dB increments Transmit Power Adjustment 2x3 or 3x3 Antenna Configuration Altitude 4700 Series Access Point Installation Guide...
  • Page 52 Specifications Altitude 4700 Series Access Point Installation Guide...

  • Page 53: Chapter 5: Regulatory Compliance

    The Extreme Networks Altitude 4700 Series Access Points are manufactured by Motorola and are exactly the same as the Motorola model AP-7131 Series Access Point except for brand name and product label. See the following link for Extreme Networks Declaration of Similarity (DoS) and Declaration of Conformity (DoC): http://www.extremenetworks.com/go/rfcertification.htm.

  • Page 54: Health And Safety Recommendations

    Regulatory Compliance NOTE For 2.4GHz or 5GHz Products: Europe includes, Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. WARNING! Operation of the device without regulatory approval is illegal.

  • Page 55: Rf Exposure Guidelines

    20 cm from all persons. Power Supply Use only an Extreme Networks approved power supply output rated at 48Vdc and minimum 0.75A. The power supply shall be Listed to UL/CSA 60950-1; and certified to IEC60950-1 and EN60950-1 with SELV outputs.

  • Page 56: Operation In The Us

    Regulatory Compliance Operation in the US The use on UNII (Unlicensed National Information Infrastructure) Band 1 5150-5250 MHz is restricted to indoor use only, any other use will make the operation of this device illegal. The available channels for 802.11 b/g operation in the US are Channels 1 to 11. The range of channels is limited by firmware.

  • Page 57: Radio Frequency Interference Requirements - Canada

    Radio Frequency Interference Requirements – Canada This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Devices using the 5.470 – 5.725 GHz band shall not be capable of transmitting in the band 5.60-5.65 GHz in Canada, make sure that Canada is the country selected during setup to ensure compliance.

  • Page 58: Statement Of Compliance

    Italy requires a user license for outside usage. ● Statement of Compliance Extreme Networks hereby, declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.A Declaration of http://www.extremenetworks.com/go/rfcertification.htm Conformity may be obtained from...

  • Page 59: Korea Warning Statement For Class B

    Korea Warning Statement for Class B 기 종 별 사 용 자 안 내 문 B 급 기기 이 기기는 가정용 (B 급 ) 으로 전자파적합등록을 ( 가정용 방송통신기기 ) 한 기기로서 주로 가정에서 사용하는 것을 목적 으로 하며 , 모든 지역에서 사용할 수 있습니다 . Class B (Broadcasting This device obtained EMC registration mainly for home Communication Device for Home Use)
  • Page 60 Regulatory Compliance This device complies with the Resolution 403 of 2008, of the Undersecretary of telecommunications, relating to electromagnetic radiation. Mexico Restrict Frequency Range to: 2.450 – 2.4835 GHz. Taiwan NOTICE! According to: Administrative Regulations on Low Power Radio Waves Radiated Devices Article 12 Without permission granted by the DGT, any company, enterprise, or user is not...
  • Page 61 Wireless device operates in the frequency band of 5.25-5.35 GHz, limited for Indoor use only. 在 5.25-5.35 秭赫頻帶內操作之無線資訊傳輸設備，限於室內使用 Korea For a radio equipment using 2400~2483.5MHz or 5725~5825MHz, the following two expression should be displayed; 1 This radio equipment 전파혼신 가능성이 있음 2 This radio equipment cannot provide a service relevant to the human life safety.
  • Page 62 Regulatory Compliance South Korea S. Korea regulatory certification requires that only STP (Shielded Twisted Pair) Ethernet cabling (customer supplied) be installed for operation on 1000 MHz Ethernets. 한국 규정에 만족하기 위하여, 1000MHz 이더넷 통신에 쉴드(STP : Shielded Twist Pair) 이더넷 케이블을 별도 구매하여 사용하여야 합니다. Altitude 4700 Series Access Point Installation Guide...

  • Page 63: Chapter 6: Waste Electrical And Electronic Equipment (Weee)

    Networks for recycling. For information on how to return product, please go to: http://www.extremenetworks.com/go/eu-weee. http://www.extremenetworks.com/go/eu-weee Dansk: Til kunder i EU: Alle produkter skal returneres til Extreme Networks til recirkulering, når de er udtjent. Læs oplysningerne om returnering af produkter på: http://www.extremenetworks.com/go/eu-weee.
  • Page 64 Português: Para clientes da UE: todos os produtos no fim de vida devem ser devolvidos à Extreme Networks para reciclagem. Para obter informações sobre como devolver o produto, visite: http://www.extremenetworks.com/go/eu-weee. Slovenski: Za kupce v EU: vsi izdelki se morajo po poteku življenjske dobe vrniti podjetju Extreme Networks za reciklažo.

  • Page 65: Chapter 7: Customer Support

    Customer Support NOTE Services can be purchased from Extreme Networks or through one of its channel partners. If you are an end-user who has purchased service through an Extreme Networks channel partner, please contact your partner first for support. Extreme Networks Technical Assistance Centers (TAC) provide 24x7x365 worldwide coverage.

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