Chapter 2. Help And Service; Registering Your Server With Lenovo; Before You Call; Calling For Service - Lenovo ThinkServer RD330 Manual

Chapter 2. Help and service

This chapter contains information about obtaining help and service.

Registering your server with Lenovo

You can register your server with Lenovo by following the instructions at:
http://www.lenovo.com/register
When you register your server, information is entered into a database, which
enables Lenovo to contact you in case of a recall or other severe problem. After
you register your server with Lenovo, you will receive quicker service when you
call Lenovo for help. In addition, some locations offer extended privileges and
services to registered users.

Before you call

Before you call, do the following to try to solve the problem by yourself:
• Check all cables to make sure that they are connected.
• Check the power switches to make sure that the system and optional devices
are turned on.
• Use the troubleshooting information in your system documentation on the
documentation DVD that comes with your product.
• Check for the updated information, new device drivers, and hints and tips on
the Lenovo Support Web site at:
http://www.lenovo.com/support
If possible, be at your product when you call. Have the following information
available:
• Machine type and model
• Serial numbers of your Lenovo hardware products
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information

Calling for service

During the warranty period, you can get help and information by telephone
through the Customer Support Center.
The following services are available during the warranty period:
© Copyright Lenovo 2012
5