Tips And Troubleshooting; Visiting Rca Website; Technical Specification; Specifications - RCA M5504 User Manual

Additional information

Tips and troubleshooting

Cannot delete files on the Player.
• You can delete files on the Player using your computer.
1. Connect the Player to your computer.
2. Open the Player in Windows Explorer and navigate to the folder containing the files.
3. Select the files you want to remove and then press the Delete key on the keyboard of your PC.
Audio distorted at high volume.
• Change the Equalizer mode to Flat.
• Turn down the volume.
The audio tracks on my Player keep skipping or popping.
• You'll need to rip the audio track again– make sure you close all other applications on your PC when you
record.
• Try ripping with the Error Correction setting turned on.
Player turns itself off.
• Your Player turns itself off if you leave it in pause mode or navigation mode for the duration specified in
Power Save setting.
The Player cannot be turned on.
• Battery is empty, please recharge.
Reset the Player by pressing the RESET button on the left side of the Player with a non-metal pointed
•
object (e.g. toothpick). "
• If the Player still cannot be turned on after resetting, perform a firmware upgrade to restore it.
• Please go to www.rcaaudiovideo.com for more details.
Player does not respond to key presses.
• Make sure the lock function is not activated.
• Reset the Player by pressing the RESET button on the left side of the Player with a non-metal pointed
object (e.g. toothpick). "
• This Player may temporarily cease to function if subjected to electrostatic disturbance.
To resume normal operation, it may be necessary to cycle the power off and back on or you can reset it
by pressing the RESET button on the left side of the Player with a non-metal pointed object (e.g.
toothpick).
Player cannot play WMA songs.
• Secure music downloads are not supported by this Player. Please make sure to download songs without
DRM protection (Digital Rights Management).
The Player takes a long time to read files in a folder.
• File reading may take longer if too many files are put in a single folder. Re-organize your files into a
number of folders.
Song information is not showing correctly.
• Song information may not match your current Player's language setting. Change the language setting.
Cannot view photo files.
• The Player only supports .jpg, .bmp, and .gif formats.
• NOTE: Other format of photo files may not be supported.
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Cannot play video files.
• All video files must be converted by RCA AMV Converter.
Cannot play Audible Books.
• Audible files are not supported by this Player.
Cannot play AAC songs.
• AAC songs are not supported by this Player.
The Player reports that it is full.
• The internal memory of the Player has been filled to capacity.
• You have exceeded the maximum number of songs or folders supported by the Player.
• NOTE: The maximum number of folders is 999 and maximum number of songs in each folder is 999.
Cannot playback tracks on the Player.
• Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates.
• Bitrates support by the Player:
mp3 – 32 to 320 kbps
wma – 48 to 192 kbps
• WMA files may be DRM protected and this Player does not support playback of protected files.
Cannot playback songs downloaded from my paid Music Server Provider subscription service.
• Secure music downloads are not supported by this Player. Please make sure to download songs without
DRM protection (Digital Rights Management).
Cannot transfer subscription music content to the Player.
• Secure music downloads are not supported by this Player. Please make sure to download songs without
DRM protection (Digital Rights Management).

Visiting RCA website

Please visit www.rcaaudiovideo.com for:
• Product registration
• Latest software and firmware
• User manual
• Frequently asked questions (FAQ)
• Customer service and technical support information

Technical specification

Power source:
• Built-in rechargeable lithium-polymer battery 3.7V
• USB power (from a computer via the supplied USB connector)
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