Lexmark C925 Manual
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Lexmark C925 Manual

Lexmark C925 Manual

Print quality guide
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Download this manual See also: Administrator's Manual, Service Manual
Print quality guide
Many print quality problems can be solved by replacing a supply or maintenance item approaching the end of its intended
life. Check the printer control panel for a message about a printer supply.

Isolating print quality problems

Print the print quality test pages to help isolate print quality problems.
1
Turn the printer off.
2
Load letter- or A4-size paper in the tray or feeder.
3
Hold down
and
4
Release the buttons when the screen with the progress bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears.
5
Touch Print Quality Pages > Print Quality Pages.
The print quality test pages print.
6
Touch Back > Exit Config Menu.

Printer is printing blank pages

Try one or more of the following:
M
AKE SURE THERE IS NO PACKING MATERIAL LEFT ON THE TONER CARTRIDGE
Remove the toner cartridge and make sure the packing material is properly removed. Reinstall the toner cartridge.
M
AKE SURE THE TONER CARTRIDGE IS NOT LOW ON TONER
When 88.xx [color] cartridge low appears, make sure the toner is distributed evenly within the toner cartridge:
1
Remove the toner cartridge.
2
Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner.
3
Reinsert the toner cartridge.
Note: If print quality does not improve, replace the toner cartridge.
If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.
6
MNO
while turning the printer on.
Print quality guide
Page 1 of 13

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Summary of Contents for Lexmark C925

  • Page 1: Isolating Print Quality Problems

    Print quality guide Page 1 of 13 Print quality guide Many print quality problems can be solved by replacing a supply or maintenance item approaching the end of its intended life. Check the printer control panel for a message about a printer supply. Isolating print quality problems Print the print quality test pages to help isolate print quality problems.

  • Page 2: Characters Have Jagged Or Uneven Edges

    Print quality guide Page 2 of 13 Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program. Colors not aligned properly ABCDE ABCDE ABCDE ABCDE...

  • Page 3: Clipped Images

    Print quality guide Page 3 of 13 From the printer control panel, touch the left or right arrow to select that number. Repeat steps 9 and 10 to align sets B through L. Touch Back > Exit Config Menu. Note: If necessary, adjust the color alignment again. Clipped images Try one or more of the following: HECK THE GUIDES...

  • Page 4: Gray Background

    Print quality guide Page 4 of 13 AKE SURE THE IMAGING UNIT IS NOT DEFECTIVE Replace the imaging unit. AKE SURE THE TONER CARTRIDGE IS NOT LOW ON TONER When 88.xx [color] cartridge low appears, make sure the toner is distributed evenly within the toner cartridge. Remove the toner cartridge.

  • Page 5: Light Colored Line, White Line, Or Incorrectly Colored Line Appears On Prints

    Print quality guide Page 5 of 13 These are possible solutions. Try one or more of the following: HECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Size setting.

  • Page 6: Paper Curl

    Print quality guide Page 6 of 13 Paper curl Try one or more of the following: HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray or feeder: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings.

  • Page 7: Repeating Defects Appear On A Page

    Print quality guide Page 7 of 13 AKE SURE THE TRANSFER MODULE IS NOT DEFECTIVE Replace the defective transfer module. For more information, see the instruction sheet that came with the replacement part. AKE SURE THE FUSER IS NOT DEFECTIVE Replace the defective fuser.

  • Page 8: Streaked Horizontal Lines Appear On Prints

    Print quality guide Page 8 of 13 Solid color pages Try one or more of the following: AKE SURE THE IMAGING UNIT IS INSTALLED CORRECTLY AND IS NOT DEFECTIVE Remove and then reinstall the imaging unit. If the problem continues, the imaging unit may need to be replaced. AKE SURE THE TONER CARTRIDGES ARE INSTALLED CORRECTLY ARE NOT DEFECTIVE AND NOT LOW ON TONER...

  • Page 9: Streaked Vertical Lines Appear On Prints

    Print quality guide Page 9 of 13 AKE SURE THERE IS NO WORN DEFECTIVE OR EMPTY TONER CARTRIDGE Replace the worn, defective, or empty toner cartridge. LEAR THE PAPER PATH AROUND THE TONER CARTRIDGE CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

  • Page 10: Uneven Print Density

    Print quality guide Page 10 of 13 Uneven print density ABCDE ABCDE ABCDE Try one or more of the following: AKE SURE THERE IS NO DEFECTIVE OR WORN TONER CARTRIDGE Replace the worn or defective toner cartridge. AKE SURE THE IMAGING UNIT IS NOT DEFECTIVE Replace the defective imaging unit.

  • Page 11: Print Is Too Light

    Print quality guide Page 11 of 13 VOID TEXTURED PAPER WITH ROUGH FINISHES HECK THE APER YPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray or feeder: • From the printer control panel Paper menu, check the Paper Type setting. •...

  • Page 12: Transparency Print Quality Is Poor

    Print quality guide Page 12 of 13 VOID TEXTURED PAPER WITH ROUGH FINISHES HECK THE APER YPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray or feeder: • From the printer control panel Paper menu, check the Paper Type setting. •...

  • Page 13: Toner Fog Or Background Shading Appears On The Page

    Print quality guide Page 13 of 13 Cause Solution The imaging unit may be defective. Replace the defective imaging unit. Toner fog or background shading appears on the page Cause Solution Toner cartridge may be defective or installed incorrectly. Reinstall or replace the toner cartridge. Transfer module may be worn or defective.

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