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Prestige 304 Broadband Sharing Gateway with 4-Port Switch
8.3
Problems with the LAN Interface
PROBLEM
I cannot access the Prestige
from the LAN.
I cannot ping any computer on
the LAN.
8.4
Problems with the WAN Interface
PROBLEM
I cannot get a WAN IP
address from the ISP.
8-2
Table 8-3 Troubleshooting the LAN Interface
Check your Ethernet cable type and connections. Refer to section 2.2 for
LAN connection instructions.
Make sure your NIC (Network Interface Card) is installed and functioning
properly.
Check the 10M/100M LAN LEDs on the front panel. One of these LEDs
should be on. If they are both off, check the cables between your Prestige
and hub or the station.
Verify that the IP addresses and subnet masks of the Prestige and the
computers on the LAN are on the same subnet.
Table 8-4 Troubleshooting the WAN Interface
The WAN IP address is provided when the ISP recognizes the user as an
authorized user after verifying the MAC address, Host Name or User ID.
Find out the verification method used by your ISP.
If the ISP checks the LAN MAC address, inform the ISP of the Prestige's WAN MAC
address. The WAN MAC can be obtained in the web configurator be clicking
MAINTENANCE->DHCP TABLE.
In case the ISP does not allow you to use a new MAC, you can clone the MAC from
the LAN as the WAN MAC and send it to the ISP using the web configurator
(ADVANCED->WAN). It is recommended that you configure this menu even if your
ISP presently does not require MAC address authentication.
If the ISP checks the Host Name, enter host name in the System Name field in the
first screen of the WIZARD SETUP when you connect the Prestige to a cable/xDSL
modem.
If the ISP checks the User ID, make sure that you have entered the correct Service
Type, user name (in the User Name field) and password (in the My Password field)
in the ISP tab of the WAN page in the ADVANCED menu.
CORRECTIVE ACTION
CORRECTIVE ACTION
Troubleshooting
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Table of Contents
Troubleshooting
