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Datamax E-3202 Operator's Manual

E-class series cash drawer
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E-3202

Cash Drawer

Operator's Manual
Corporate Headquarters
4501 Parkway Commerce Blvd.
Orlando, Fl 32808
Phone: 407-578-8007
Fax: 407-578-8377
Asia-Pacific
19 Loyang Way
#01-01 CILC Building
Singapore 508724
Phone: +65 542-2611
Fax: +65 542-3611
Datamax International
Herbert House
12 Elizabeth Way, Pinnacles
Harlow, Essex CM19 5FE UK
Phone: +44 1279 772200
Fax: +44 1279 424448

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  • Page 1: Cash Drawer

    Operator’s Manual Corporate Headquarters 4501 Parkway Commerce Blvd. Orlando, Fl 32808 Phone: 407-578-8007 Fax: 407-578-8377 Asia-Pacific Datamax International 19 Loyang Way Herbert House #01-01 CILC Building 12 Elizabeth Way, Pinnacles Singapore 508724 Harlow, Essex CM19 5FE UK Phone: +65 542-2611...
  • Page 3 Information in this document is subject to change without notice and does not represent a commitment on the part of Datamax Corporation. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser's personal use, without the expressed written permission of Datamax Corporation.
  • Page 4 Agency Compliance and Approvals: This device complies with FCC CFR 47 Part 15 Class B and ICES-003-B. The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents: EMC: EN 55022 (1993) Class B EN 55024-1 (1998) UL1950 Information Technology Equipment Listed...
  • Page 5 Important Safety Instructions: This printer has been carefully designed to give you many years of safe, reliable performance. As with all electrical equipment, there are a few basic precautions you should take to avoid hurting yourself or damaging the printer: Ø...

  • Page 7: Table Of Contents

    Printer Overview 1.0 Introduction ..............1 1.1 About this Printer ............2 Getting Started 2.0 Before using the Printer ..........3 2.1 Inspecting the Printer ............3 2.2 Media Requirements.............4 Setting up the Printer 3.0 Introduction ..............5 3.1 Connecting the Printer ..........5 3.2 Loading Media ..............6 3.3 Optional Mounting Bracket ...........7 Printer Operation 4.0 Printer Operation............9...
  • Page 8 Maintenance and Troubleshooting 5.0 Introduction ..............27 5.1 Cleaning..............27 5.2 Trouble Shooting............28 5.3 Transportation and Storage ........31 Specifications 6.0 Printing................33 6.1 Media ................34 6.2 User Interface .............34 6.3 Communications ............34 6.3.1 Cash Drawer Communications ........35 6.4 Electrical Characteristics..........35 6.5 Mechanical..............35 6.6 Operation ..............36 6.7 List of Accessories ............36 6.8 Options ...............36...

  • Page 9: Introduction

    1.0 Introduction The E3202/Cash Drawer hereafter referred to as ‘the printer’, is a high quality/low cost direct thermal receipt printer. The printer’s design and small footprint makes it a perfect choice for applications such as point of sale receipts, office, warehousing, and barcode applications. This manual provides all the information necessary to operate the printer.

  • Page 10: About This Printer

    1.1 About this Printer This printer offers the following standard features: Standard Features Printing Ø Direct Thermal Printing Ø 203 DPI, 8 dots/mm Memory Ø SRAM 256 KB Ø Flash 512 KB Interfaces This printer is equipped with: Ø RS-232 serial interface via a mini-DIN socket. Ø...

  • Page 11: Before Using The Printer

    2.0 Before using the Printer Inspect the shipping container(s) for damage, if damage is evident notify the shipping company to report the nature and extent of the damage. The printer is carefully packaged to avoid any damage during transit. In order to operate the printer you will need to remove the packaging materials, (i.e., tape and foam) that were placed in the printer for shipment.

  • Page 12: Media Requirements

    2.2 Media Requirements The following is a limited overview of media characteristics. For complete information and advice regarding your specific application needs, always consult a qualified media specialist or a Datamax Media Representative. Paper Specifications: Media Type: Continuous Thermal Receipt Paper Min.

  • Page 13: Introduction

    3.0 Introduction This chapter explains how to connect your printer and load media. 3.1 Connecting the Printer 1. Connect the Communication Cable’s mini-DIN connector to the printer and the other end (DB9S) to the host. Warning: DO NOT connect a mouse or other peripheral equipment to this connector. 2.

  • Page 14: Loading Media

    3.2 Loading Media This section explains the loading instructions for loading the printer with media. 1. Open the Bay Door by pressing upward with your thumb as shown. See Appendix C for more information. 2. Place the Media Roll into the printer, the edge of the media should be against the Fixed Paper Guide.

  • Page 15: Optional Mounting Bracket

    3.3 Optional Mounting Bracket An optional Mounting Bracket is available for installations that require a solid fixed mount. 1. Depending on your mounting surface the Mounting Bracket can be secured using Screws, Bolts, Double-sided tape, or Velcro strips. 2. Hook the front of the printer under the Mounting Bracket Tab.
  • Page 16 E-3202/Cash Drawer Printer...

  • Page 17: Printer Operation

    4.0 Printer Operation This section will explain in detail the functions of the printer’s buttons and indicators, operating modes, and settings. 4.1 Buttons and Indicators 4.1.1 Buttons The printer is equipped with two push buttons. These multi-function buttons are sensitive to the length of time the button is held down. The printer recognizes a ‘long push’...

  • Page 18: Operating Modes And Indicator Status

    4.1.2 Operating Modes and Indicator Status Green Mode Comments Indicator Indicator PRINTER OFF See Section 4.1.3 Flashing IDLE See Section 4.1.3 ONLINE See Section 4.1.3 OFFLINE See Section 4.1.3 Flashing ERROR See Section 4.1.4 DUMP See Section 4.1.4 Flashing SETTING See Section 4.1.4 Flashing Flashing...
  • Page 19 Button Functions Continued… Short Push: Short Push: Toggles ONLINE Mode on and off. Not Used. Long Push: Long Push: Turns the printer off. Not Used. Short Push: Short Push: Toggles ONLINE Mode on and off. Printer will feed one blank line. Long Push: Printer will feed one blank page.

  • Page 20: Other Modes

    4.1.4 Other Modes There are only three possible error conditions, they are as follows: Error Cause Action Paper Out The printer is out of media stock or Replace or correctly load the stock has been loaded incorrectly. Stock. Head Up The printer ‘Lid’...
  • Page 21 (indicators alternatively flashing) waiting for new software. Software flash files are available through Datamax Technical Support at (407) 523-5550. Datamax Technical Support will determine if this procedure is necessary.

  • Page 22: Autotest Printout

    4.1.5 Autotest Printout The printer performs an Autotest and prints a test page in order to check the printhead and diagnose print quality. ‘Autotest’ is printed on the first line. To perform this test; turn the printer off (both lights off). Then press and hold the right button until the Autotest begins to print.

  • Page 23: Emulation Choices

    Custom programs designed to control the E-3202 POS system software that uses Epson POS printers (or at least Epson ESC/POS printer language). Datamax/Seagull Windows driver. Epson 24 pin Windows “page” mode The generic Epson compatible 24-pin printer driver which ships with Windows95.

  • Page 24: Common Configurations

    E- 2. Connect the data cable between the E-3202 and your 3202 Windows driver. 3. Install the Datamax/Seagull Windows driver from the E-3202 CD. 4. Configure the E-3202 for ESC/POS emulation. 5. Load the appropriate paper into the E-3202.
  • Page 25 If you want to configure your E-3202 for this… Do this… The Datamax/Seagull driver Make sure that a roll of continuous thermal paper is installed in your E-3202. and ESC/POS applications With your E-3202 powered up and both lights on,...
  • Page 26 The generic Epson Make sure that a roll of continuous thermal paper is compatible 24-pin Windows installed in your E-3202. printer driver. With your E-3202 powered up and both lights on, press the left-hand button (ON-LINE/YES), and hold it down until both lights go off. The E-3202 is now off.

  • Page 27: Connecting To An Esc Pos Terminal

    4.4 Connecting to an ESC POS Terminal The default configuration of your printer is ESC/POS. Check your Terminal communication parameters and change the printer settings to match your terminal settings. Default Communication parameters Speed: 9600 baud Data: 8 bits Parity: None Control: Hardware...

  • Page 28: Connecting To A Pc

    PC. PC parameters Your printer will use the Datamax/Seagull Windows Driver, (located on the Accessories CD). If this printer is already installed on your PC (see ‘Printers’ in your computers ‘Control Panel’), check that the serial port is selected and configure it as indicated below.

  • Page 29: Changing The Default Settings

    5. If the communication settings are correct press No. If they are not correct press Yes and modify them by pressing Yes to accept the setting and No to change it. 6. When the desired communication settings are chosen press Yes to enter the emulation menu.
  • Page 30 Printing The List Of Parameters While the printer is turned OFF, switch to the Setting Mode by pushing simultaneously both buttons for at least two seconds. The printer prints the following settings (Standard configuration): Datamax E-3202 Version: AA xx.xx PRESENT SETTINGS Communication parameters...
  • Page 31 COMMUNICATION PARAMETERS Data transmission choice of the serial port with the terminal. 1200 baud 2400 baud 4800 baud 9600 baud 19200 baud 38400 baud 57600 baud 115000 baud To skip push NO. When the selected choice is displayed push YES. Format of the serial bus 8 bits 7 bits...

  • Page 32: Character Sets

    EMULATION Epson-24 pin Custom 1 Reserved 1 ESC/POS To skip push NO. When the desired setting is displayed push YES. CHARACTER SETS 850 (International) 852 (Latin 2) 857 (Turkish) 860 (Portuguese) 861 (Island) 862 (Hebrew) 863 (French) 858 (International with the ‘Euro’ symbol) 437 (English, USA) To skip push NO.
  • Page 33 PAGE Line spacing 6 lpi 8 lpi To skip push NO. When the selected choice is displayed push YES. MEDIA Media Paper Labels (not used) To skip push NO. When the selected choice is displayed push YES. OTHER Automatic line skip after enter To skip push NO.
  • Page 34 Contrast by 5% The printer keeps the contrast selected in the preceding menu in memory and offers you the choice to modify it by steps of 5 % : example if you have chosen +40 in the precedent menu, the choice will be +55% +50% +45% +40% –35% –...

  • Page 35: Introduction

    5.0 Introduction This chapter covers the cleaning recommendations as well as some printer troubleshooting. Periodic maintenance will guarantee continued optimum printer performance. 5.1 Cleaning Ø Turn the printer OFF Ø Regularly clean the printer case with a damp cloth Ø Do not use liquid cleaners or aerosol cleaners Ø...

  • Page 36: Trouble Shooting

    5.2 Trouble Shooting Problems are sometimes caused by simple "faults" which can easily be corrected without the help of a service technician. Listed below are common problems and their resolutions. Problem/Symptom Resolution HARDWARE Lights do not come on Make sure that the power cable is properly inserted into the back of the E-3202.
  • Page 37 Problem/Symptom Resolution HARDWARE (Cont.) Paper bay door will not It is possible that your roll of paper is too close. large. Unwrap enough of the media to enable the paper bay door to close. It is also possible that one or both of the platen clips has closed.
  • Page 38 Problem/Symptom Resolution SOFTWARE The printout includes Disable the AUTO LF and AUTO FF in the linear gaps between E-3202 configuration. lines of print. The printer will not print. Make sure that you have configured your printer correctly. Verify the following settings: Select an emulation that will accommodate your PC’s software...

  • Page 39: Transportation And Storage

    5.3 Transportation and Storage Before transporting or storing your printer, please follow the following steps: 1. Turn the printer OFF 2. Unplug all attached cables 3. Place the printer in its original box 4. If you plan to use the printer in a foreign country, before plugging your printer to the local power supply, verify that your AC adapter is compatible with the local standards.
  • Page 40 E-3202/Cash Drawer Printer...

  • Page 41: Specifications

    6.0 Printing ITEM SPECIFICATION Printing technology Direct thermal, fixed head Resolution 203 DPI 8 dots/mm Printing Mode Text or graphics Printing width 3.35” (85mm) Printing speed up to 2”/s (50mm/s) Character size (H. x V.) 9 x 24 ; 12 x 24 ; 16 x 24 Maximum number of 80 mm /640 dots characters per line...

  • Page 42: Media

    6.1 Media See Section 2.2 for more information. ITEM SPECIFICATION Media type Direct thermal paper Maximum media width 3.35” (85mm) Roll dimensions 2.36” (60mm) maximum diameter 6.2 User Interface ITEM SPECIFICATION Power supply connector Jack type male socket (rear) Communication connector Mini-DIN socket (rear) Red LED (upper side)

  • Page 43: Cash Drawer Communications

    6.3.1 Cash Drawer Communications ITEM SPECIFICATION Communication type Cash Drawer kick-out interface Emulation Epson 24V (TM-T85, TM-T88) compatible Connector Type RJ12 Pin Assignments Pin# Signal Frame Ground Drawer kick-out signal 1 VCC = +24V VCC = +24V Drawer kick-out signal 2 Frame Ground 6.4 Electrical Characteristics ITEM...

  • Page 44: Operation

    6.6 Operation ITEM SPECIFICATION Approvals and Safety CE ; EN55022/B ; EN55024 ; EN60950 ; FCC15 ; UL1950 (US/C) Storage conditions -4 to +140°F / RH = 5 to 90% (w/o paper) -20 to +60°C / RH = 5 to 90% Operating conditions 32 to +122°F / RH = 5 to 85% 0 to +40°C / RH = 5 to 85%...

  • Page 45: Character Sets And Barcodes

    Character Sets and Barcodes Character sets The following character sets are available: Table 437 E-3202/Cash Drawer Printer...
  • Page 46 Table 850 E-3202/Cash Drawer Printer...
  • Page 47 Table 852 E-3202/Cash Drawer Printer...
  • Page 48 Table 857 E-3202/Cash Drawer Printer...
  • Page 49 Table 860 E-3202/Cash Drawer Printer...
  • Page 50 Table 861 E-3202/Cash Drawer Printer...
  • Page 51 Table 863 E-3202/Cash Drawer Printer...
  • Page 52 ASCII Control Code Chart Char Char Char Char Ctrl @ Ctrl A Ctrl B “ Ctrl C Ctrl D Ctrl E Ctrl F & Ctrl G ‘ Ctrl H Ctrl I Ctrl J Ctrl K Ctrl L Ctrl M Ctrl N Ctrl O Ctrl P Ctrl Q...
  • Page 53 Char Char Char Char Ç á Ó ü í ß é ó Ô â ú Ò ä ñ õ à Ñ Õ å ã µ ç ° Ã ê ¿ è ® Ú è Û ï Ù î ´y ì ¡...
  • Page 54 Barcodes The printer supports the following barcode symbologies : Standard barcodes UPC-A (+2, +5) UPC-E (+2 +5) EAN8 (+2 +5) EAN13 (+2 +5) Code39 (with/without CS) ITF (with/without CS) Code 2/5 Code 93 CODABAR Code 128 (A, B, C, Autoswitching) Code 128 EAN Postnet (5, 6, 8, 9, 11) EAN 128...

  • Page 55: Printer Cable Pin Assignment

    Printer cable Pin assignment Cable part number : 32-2490-01 E-3202/Cash Drawer Printer...
  • Page 56 E-3202/Cash Drawer Printer...

  • Page 57: Opening Methods And Warnings

    Opening Methods and Warnings There are several different ways to open the E-3202 depending on the size of the operator’s hand. Option #1. Grasp the E- 3202 in the palms of both hands. Using your thumbs against the front edge of the E-3202 paper bay door, push up to open the door.
  • Page 58 Option #3. Hold the base of the E-3202 in one hand. Using the other hand, place your fingers against the back of the paper bay door. Using your thumb on the front edge of the paper bay door, pull the door open. Warnings DO NOT connect this printer to any type of telephone line,...

  • Page 59: Appendix D Warranty Statement

    E-3202/Cash Drawer Printer Printer Datamax warrants to Purchaser that under normal use and service, the E-3202, (with the exception of the thermal printhead) purchased hereunder shall be free from defects in material and workmanship for a period of (365) days from the date of shipment by Datamax.
  • Page 60 E-3202 thermal printhead. This one year (365 days) warranty is valid only if a Datamax - approved thermal media is used, as defined in the then current Datamax list of approved thermal/thermal transfer media, a copy of which is available from Datamax.

  • Page 61: Limitation Of Liability

    Datamax’s products. Limitation of Liability In no event shall Datamax be liable to the purchaser for any indirect, special or consequential damages or lost profits arising out of or relating to Datamax’s products, or the performance or a breach thereof, even if Datamax has been advised of the possibility thereof.
  • Page 62 E-3202/Cash Drawer Printer...

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