Troubleshooting Guide - Emerson Dora the Explorer DTE316 Owner's Manual

TROUBLESHOOTING GUIDE

Check the following before requesting service:
SYMPTOM POSSIBLE CAUSE
POWER
No power. The AC power cord is not connected.
TV BROADCAST RECEPTION
TV station experiencing problems
Picture control is not adjusted.
Poor or no picture.
Possible local interference.
Antenna/CATV connector is not
connected.
TV station experiencing problems. Try another channel.
Picture wobbles or
Cable TV channel is scrambled.
drifts.
Possible local interference.
CATV not connected.
No CATV reception.
AIR/CATV option set to AIR.
Cable TV service interrupted.
No reception above ch13. AIR/CATV option set to AIR.
TV station experiencing problems. Try another channel.
MUTE button is pressed.
Poor or no sound. Possible local interference.
Antenna/CATV connector is not
connected.
Volume is set to minimum.
TV station stopped broadcasting.
Sleep Timer is set.
TV shuts off.
Home breaker has blown.
TV signal is weak.
TV station experiencing problems
Closed Captioning
or program tuned is not closed
not working.
captioned.
Closed Captioning not turned on.
REMOTE CONTROL
Distance is too far or too much
light in the room.
There is an obstacle in the path of
Remote control does
the beam or remote is not aimed
not operate.
at the sensor.
The batteries are weak or installed
incorrectly.
PARENTAL CONTROL (PC)
Parental Control setting is turned off.
PC protection not
News or sports event being broadcast. Parental Control does not work with news or
working properly.
Ratings not set.
POSSIBLE SOLUTION
Connect the AC power cord to the AC outlet.
Try another channel.
Check picture control adjustments.
Check for source of reception disturbance.
Check CATV connection or VHF/UHF antenna.
A Cable box needs to be used (if desired).
Check for source of reception disturbance.
Check all CATV connections.
Set AIR/CATV option to CATV.
Contact your Cable TV company.
Set AIR/CATV option to CATV.
Press MUTE button again.
Check for source of reception disturbance.
Check CATV connection of VHF/UHF antenna.
Increase volume.
Tune to a new channel.
Set Sleep Timer to Off.
Check breaker.
Check CATV or VHF/UHF antenna connection.
Try another channel.
Turn closed Captioning on.
Operate within 20 feet or reduce the light in
the room.
Clear the path of the beam and/or aim the
remote at the sensor.
Replace the batteries or install correctly.
Turn Parental Control setting on.
sporting events.
Set ratings as desired.
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