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Tips / Troubleshooting Guide
On Digital mode
No Signal mode
No Picture or Sound
Scrambled channel message - Channel is scrambled
Forgotten channel lock code
Forgotten menu lock code
Standby light not lit
No response to
remote control
On TV and monitor mode
Care of the Screen
Clean the screen with a slightly damp, soft cloth. Do not use abrasive solvents as they may
damage the TV screen coating layer
Colours of image on screen are abnormal
For TV :
Have you selected the correct TV system? Is your TV set or house aerial located too close to
the loudspeakers, non-earthed audio equipment or neon lights, etc. ?
Mountains or high buildings can cause double pictures or ghost images. Sometimes you can
improve the picture quality by changing the direction of the aerial.
Is the picture or Teletext unrecognisable? Check if you have entered the correct frequency.
The picture quality may degrade when two peripherals are connected to the TV at the same
time. In such a case, disconnect one of the peripherals.
For Monitor :
• Check that Video (Signal) Cable from the Display has been securely and correctly connected
to the 15-pin Video Connector on the rear panel of the Computer.
• If you have used an adaptor to convert the 15-pin Video (Signal) Cable Connector from the
Display to fit the connector on the rear of the Computer, check the pin assignment of the
Display.
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PROBLEM
POSSIBLE CAUSE
- Aerial is disconnected
- Aerial is damaged/misaligned
- Out of Signal area
- Tuned to digital teletext channel
PROBLEM
POSSIBLE CAUSE
- Mains lead unplugged
- Receiver off
- Handset not aimed correctly
- Front panel obstructed
- Handset batteries exhausted
WHAT TO DO
- Check aerial lead
- Check aerial lead
- Check with dealer
- Retune to another channel
- Select alternative channel
- Re-install channels to cancel
channel lock
- Contact help line
WHAT TO DO
- Check mains lead
- Plug in and turn on receiver
- Aim handset at front panel
- Check that there is nothing in the way of
the path between the remote control and
the receiver
- Replace handset batteries
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