Lenovo ThinkCentre M90p Safety And Warranty Manual page 38

Your Service Provider will attempt to diagnose and resolve your problem over the
telephone, e-mail, or through remote assistance. Your Service Provider may direct
you to download and install designated software updates.
Some problems can be resolved with a replacement part that you can install
yourself called a "Customer Replaceable Unit"or "CRU." If so, your Service
Provider will ship the CRU to you for you to install.
If your problem cannot be resolved over the telephone or remotely, through your
application of software updates or the installation of a CRU by you, your Service
Provider will arrange for service under the type of warranty service designated for
the product under the section titled "Warranty Information."
If your Service Provider determines that it is unable to repair your product, your
Service Provider will replace it with one that is at least functionally equivalent.
If your Service Provider determines that it is unable to either repair or replace your
product, your sole remedy is to return the product to your place of purchase or to
Lenovo for a refund of your purchase price.
Replacement of a Product or Part
When the warranty service involves the replacement of a product or part, the
replaced product or part becomes Lenovo's property and the replacement product
or part becomes your property. Only unaltered Lenovo products and parts are
eligible for replacement. The replacement product or part provided by Lenovo
may not be new, but it will be in good working order and at least functionally
equivalent to the original product or part. The replacement product or part shall be
warranted for the balance of the period remaining on the original product.
Before your Service Provider replaces a product or part, you agree to:
1. remove all features, parts, options, alterations, and attachments not under
warranty service;
2. ensure that the product or part is free of any legal obligations or restrictions
that prevent its replacement; and
3. obtain authorization from the owner to have your Service Provider service a
product or part if you do not own it.
Your Additional Responsibilities
Where applicable, before service is provided, you agree to:
1. follow the service request procedures that your Service Provider specifies;
2. backup or secure all programs and data contained in the product;
3. provide your Service Provider with all system keys or passwords and
sufficient, free, and safe access to your facilities to perform service; and
4. ensure that all information about identified or identifiable individuals ("Personal
Data") is deleted from the product or that, with respect to any Personal Data
that you did not delete, you are in compliance with all applicable laws.
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ThinkCentre Safety and Warranty Guide