If You Have A Problem - Vauxhall Agila Owner's Manual

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If you have a problem

If you have a problem
In our ex perience the m ost comm on ca use
of all comp la ints is the result of
misundersta nding or la ck of
communication between the customer and
the Vauxhall Authorised Rep airer.
We sincerely hope you will nev er have
cause to c om plain about your vehicle.
However, if things do g o wrong, the b est
course of action for you to take is to
contact your Vauxhall Authorised
Repairer's Service Rec eption Staff and
explain the d ifficulty y ou are having. We
are confident they will do their utmost to
resolve the problem to y our comp lete
satisfaction.
Sometimes, however, despite the b est of
intentions of all c oncerned,
misundersta ndings can occur. If your
problem has not been resolv ed to your
satisfaction, please mak e an app ointment
to discuss the matter with the Manager of
the d epartment concerned.
The majority of areas of concern can be
quic kly resolved in this way.
Should you wish to pursue the matter
further, the Principal of the Vauxhall
Authorised Repairer should be made
aware of your concern. It is ad visab le in
cases such as this to write to him to confirm
your problem and the solutions that have
been offered.
You can be assured the Authorised
Repairer's Principal w ill only be too anxious
to fully inv estigate y our prob lems and
correct any errors m ade. After all, they
ha ve a large inv estment in their business
and are proud of their reputation and
professionalism and fully realises that
satisfied customers are their k ey to success.
In the unlikely ev ent that you are still not
ha ppy with the answer your Vauxhall
Authorised Repairer has given, or the
action prop osed to correct the problem ,
you may conta ct the C ustomer Care
1)
Department w here a team of Custom er
Care Consultants will spare no effort to
ensure your complete satisfa ction.
Va uxhall Motors Lt d.
Customer Ca re,
Griffin House,
Osborne Road,
LUTO N,
Beds., LU1 3YT
Telep hone: 01582 427200
They will review all the facts inv olved. Then
if it is felt som e further action can be taken,
1)
Calls ma y be mo nito red and recorded fo r
tra in in g p urp oses.
the Vauxhall Authorised Repairer will b e
adv ised accordingly. In any case, y our
contact will b e ac knowledged confirm ing
Vauxhall Motors' position in the m atter.
If y ou are not satisfied with the outcome,
y ou ca n if you wish, seek advice from an
independent third p arty suc h as:
Autom obile Association (A. A. )
Fanum House,
BASI NGSTO KE,
Hants., R G21 2EA
Royal Autom obile Cl ub (R.A.C .),
R.A. C. M otoring S ervices Ltd.,
89-91 Pall Mall,
LON DON , SW1Y S 45
The Customer Relations Dep artment,
Soc iet y of Mot or Manufact ur ers and
Trad ers Ltd. (S .M.M. T.),
Forbes House, H alkin Street,
LON DON , SW1X 7DS
C ustomer Complaints Service,
Sc ottish Motor Tra de Associ ation,
(S. M.T.A.),
3 Palmerston Place,
EDINBURGH, EH 12 5AQ
The National Conciliation Serv ice,
Retai l Motor I ndust ry Federation,
9 North Street,
RUGBY , C V21 2AB
I f you hav e a problem w hilst ab road:The
S ervice Depa rtm ents of Adam O pel AG
and General M otors branches every where
will provid e information and assistance: