Where To Get Help - Compaq Presario SR1800 - Desktop PC Support Manual

Where to Get Help

Follow these steps when you need help from HP
1 Check the setup poster and the Getting Started Guide for
help with setting up and using your PC.
2 For faster help, be sure to register your Compaq Presario
Desktop PC by e-mail or on the Web at:
http://register.hp.com
or by phone.
3 Use Help on your PC to get help with your hardware
and software. Click Start, and then click Help and
Support.
4 For help online, go to the Customer Care Center
Web site at:
http://www.hp.com/cposupport/loc/regional.html
5 If you think you have a hardware issue, before calling
HP, run the PC Doctor diagnostic tool that is preinstalled
on your PC. Click Start, select All Programs, select
PC Help & Tools, and then click PC-Doctor.
6 If you have not solved the problem, first, call your PC
retailer, or second, call the Customer Care Center at:
01890 92 39 02 (Republic of Ireland)
Or
0870 010 4320 (U.K.) (8 p/min.)
For PCs bought from PC World, Currys, or Dixons, call:
Repair Service Line: 0870 901 3000
(Calls are charged at National Rate)
Software Helpline: 0906 515 1180
(Calls are charged at £1.50/min from a BT land line,
maximum call duration is 20 minutes)
For out-of-warranty products: 0906 470 0870
(60 p/min.)
Customer Care Web Site
http://www.hp.com/cposupport/loc/regional.html
2
Contacting HP
If your product fails during the Limited Warranty Period and
the suggestions in the product documentation do not solve
the problem, you can receive support by doing the
following:
•
Locate your nearest HP Support location via the Web at:
http://www.hp.com/support
•
Contact your authorized HP dealer or authorized service
provider, and be sure to have the following information
available before you call HP:
•
Product serial number, model name, and model
number
•
Applicable error messages
•
Add-on options
•
Operating system
•
Third-party hardware or software
•
Detailed questions
HP Registration Web Site
To register your PC, go to:
http://register.hp.com
You can view your PC product number, model
NOTE:
number, and serial number, by pressing the Ctrl, Alt, and S
keys on the keyboard at the same time.
HP Offices
Republic of Ireland
Hewlett-Packard Ireland Ltd.
30 Herbert Street
IRL — Dublin 2
United Kingdom
Hewlett-Packard Ltd.
Cain Road
Bracknell
GB — Berks RG12 1HN