Troubleshooting - Bose LIFESTYLE 35 Series II Operating Manual

R
EFERENCE

Troubleshooting

Problem
System doesn't do
anything
No sound
Sound is marred by a
loud hum or buzz, which
may be electrical in
nature (not harmonic)
No sound from center
speaker
Too much sound from
center speaker
No sound from
surround speakers
Surround speakers
are too loud
LIFESTYLE ® remote
behaves erratically or it
does not work
(If this occurs in con
junction with use of a
Plasma screen TV, see
the problem listed next.)
42
What to do
• Make sure the power connector is inserted securely into the media center, the power cord
is inserted securely into the Acoustimass
are fully plugged into operating AC wall outlets.
• Be sure to press a source button (CD/DVD, AM/FM, etc.) on the LIFESTYLE
control.
• Unplug the media center power supply for 60 seconds, then reconnect it.
This allows the unit to reset itself after a power surge or power interruption.
• Increase the volume.
• Check to see if MUTE is lit on the display. If it is, press the Mute button on the remote control
to unmute the sound.
• Make sure that the power switch on the Acoustimass module is set to ON (I).
• Make sure that the audio input cable:
connector is firmly seated in the media center Main Speaker jack
multi-pin connector at the other end is firmly seated in the Acoustimass module
AUDIO INPUT jack.
• Check connections between the cube speakers and the module.
• Turn the media center off for 60 seconds, then on again, to restore communication
between the media center and the speakers.
• Check the connections for any external components. Make sure that you have pressed the
correct remote button for the source you want to hear.
• For CD or DVD play, be sure the disc is placed correctly, label-side up, in the disc tray.
• Connect the FM and AM antennas.
• Make sure that the power switch on the Acoustimass module is set to ON (I).
• Contact Bose ® Customer Service to determine if and how other electrical components in
the room may be creating unwanted signals, and the possible remedies.
• Make sure the center speaker cable is connected at both ends.
• Select 3- or 5-speaker mode.
• Decrease the Center Channel setting.
• Select 5-speaker mode.
• Increase the Surround setting for the source being played.
• Make sure the video sound source is stereo and surround-encoded, and the component
used (TV, VCR, DVR, etc.) is stereo.
• Decrease the Surround setting for the source being played.
• Make sure that the left and right front speakers are connected to the front speaker jacks
(blue) and the left and right surround speakers are connected to the surround speaker
jacks (orange).
• Check batteries and their polarity (+ and –).
• Make sure the power cable between the media center and its power source is firmly
seated, uncoiled, and extended to its full length.
• If you are using a plasma screen TV, make sure the media center power source is as far
away from the TV as possible.
• Move the remote (or the media center) a few feet to avoid an area of "dead spots."
• Make sure the remote control and media center house codes match.
• Contact Bose ® Customer Service for assistance.
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® module, and the power pack and power cord
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® remote