Page 1 Lucent Technologies Bell Labs Innovations Integrated Solution II for MERLIN LEGEND™ Communications System System Manager’s Guide 555-600-726 Issue 1...
Page 2 © 1991 AT&T All Rights Reserved Printed in U.S.A. While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues.
Page 3: Table Of Contents
Contents Introduction Using this Guide Conventions Used in this Guide Applications Supported by IS-II Overview of Integrated Solution II (IS-II) Chapters in this Guide Master Controller II Features Introduction Master Controller II Processor Reset Button Power Button Drive Indicators Disk Drives Diskettes Tape Drive Tape Cartridge...
Page 4 Contents Edit Key Group Cursor Control Key Group (Anew Keys) Numeric Keypad Indicator Lights Keyboard Operating Procedures Executing System Reset from the Keyboard Function Keys Screen Navigation 2-10 Getting Started Logging In Main Menu Setting Time and Date Administering IS-II Applications Administration Procedure System Programming and Maintenance Utility (SPM) Synchronizing Time and Date...
Page 5 Contents 4-16 Exiting Automated Attendant 4-16 Related Documentation 4-17 AUDIX Voice Power (AVP) 4-18 Accessing AUDIX Voice Power 4-19 Administering AVP 4-19 Adding or Removing Names or Extensions 4-22 Changing Subscriber Data 4-22 Moving a Subscriber 4-23 Updating the Database 4-23 Updating Forms 4-23...
Page 6 Contents User Maintenance Backing Up Files Administrate Files Backup to Diskette Complete System Backup to Tape Displaying the Disk Usage Report Adding or Changing Passwords 5-10 Restarting the Printer 5-12 Shutting Down the System 5-12 Voice System Administration 5-13 Exiting From IS-II Applications Exiting IS-II Exiting Applications Appendix A Forms...
Page 7 Figures Master Controller II Features 2-1. The Master Controller II...
Page 9 Screens Introduction 1-1. IS-II Main Menu Master Controller II Features 2-1. Relationship between Function Keys and Screen Labels 2-9 Getting Started 3-1. Login Screen 3-2. IS-II Main Menu 3-3. User Maintenance Menu 3-4. Set Time and Date Screen 3-5. Choices Menu 3-6.
Page 10 Screens 4-27 4-18. Site Configuration Menu 4-28 4-19. Edit Telephone System Configuration - Site Screen 4-29 4-20. Edit Telephone System Configuration - Trunk Group Screen 4-21. Edit Telephone System Configuration 4-30 - Dial Access Code Screen 4-31 4-22. Edit Telephone System Configuration - Trunk Line Screen 4-32 4-23.
Page 11 Forms Appendix A: Forms A-1. AUDIX Voice Power Channel Assignments A-2. AUDIX Voice Power Switch Interface Administration A-3. AUDIX Voice Power System Parameter Administration A-4. AUDIX Voice Power Subscriber Administration A-5. AUDIX Voice Power Service Administrator Registration A-11 A-6. AUDIX Voice Power Outcalling Administration A-13 A-7.
Page 12: Introduction
Introduction Integrated Solution II (IS-II) allows you to update and maintain features of your telephone network by combining the power of your AT&T MERLIN LEGEND™ Communications System and a UNIX®-based computer with advanced telephony software. IS-II, in conjunction with the MERLIN LEGEND Communications System, allows you to easily make updates and changes to your telephone system by making selections from menus on your computer screen.
Page 13: Conventions Used In This Guide
Introduction Conventions Used in this Guide The following conventions are used in this guide: Commands and text you should type appear in this style of type. Values, instructions, and prompts that appear on the screen are in this style of type. Key names that are always located on the keyboard in the same place appear in boxes, as in [ENTER]...
Page 14: Overview Of Integrated Solution Ii (Is-Ii)
Introduction Overview of Integrated Solution II (IS-II) Your IS-II consists of a processor called the Master Controller II (or II+), a video monitor (monochrome or color), a keyboard, an optional tape drive, IS-II Platform Software, and one or more software application packages. This entire system is connected to your telephone system allowing you to administer your entire telephone system from your keyboard.
Page 15: Chapters In This Guide
Introduction Integrated Solution II > AUDIX Voice Power (AVP) Call Accounting System (CAS) System Programming & Maintenance Utility (SPM) User Maintenance Exit HELP Screen 1-1. IS-II Main Menu Chapters in this Guide Chapter 1- Introduction This chapter offers an overview of the Integrated Solution II including basic components and software applications supported.
Page 16 Introduction Chapter 2- Master Controller II Features This chapter details system components; explains the keyboard arrangement, function keys, and indicator lights; and shows you how to use the diskettes and disk drive. . Chapter 3- Getting Started This chapter describes how to logon to the IS-II system and introduces the main menu.
Page 17: Master Controller Ii Features
Master Controller II Features Introduction Your IS-II Master Controller II hardware consists of the following components: Master Controller II processor (with hard disk and diskette drive) Video monitor (monochrome or color) Keyboard Optional tape drive This chapter highlights operational features of these components.
Page 18: Master Controller Ii Processor
Master Controller II Features Figure 2-1. The Master Controller II Master Controller II Processor The Master Controller II is an 80386SX-based processor that is delivered with the UNIX System V/386 Release 3.2.2 operating system and appropriate expansion boards already installed. This unit is equipped with a hard disk and a 3.5-inch diskette drive.
Page 19: Reset Button
Master Controller II Features Reset Button The reset button (brown) on the front panel resets the Master Controller II and causes the Power On Self-Test to execute. You can use it to restart the system without turning off the power. For the Master Controller II+, the reset button is inside the door on the front panel (on the left side of the compartment behind the door).
Page 20: Diskettes
Master Controller II Features Diskettes Preserve the life of diskettes by observing the following guidelines: Do not put heavy objects on the diskettes. Store diskettes in a temperature range between 50 and 125 degrees Fahrenheit (10 and 51 degrees Celsius). Keep diskettes away from magnetic fields.
Page 21: Video Monitor
Master Controller II Features Don’t store the tape cartridge in dusty environments. Don’t remove the tape cartridge while the drive is moving. Don’t leave the tape cartridge in the drive when you turn the system off. Don’t expose the tape cartridge to magnetic or electrical fields or extreme temperatures.
Page 22: Alphanumeric Key Group
Master Controller II Features Alphanumeric Key Group The alphanumeric keys are similar to the keys on a typewriter. They include alphabetic characters, numerals, punctuation marks, and the spacebar. Shift Key The keyboard has two keys. Use these keys to select uppercase alphabetic [SHIFT] characters or the upper label on the numeric or character keys.
Page 23: Ctrl Key
Master Controller II Features Ctrl Key The keyboard has two (control) keys. These keys are usually interchangeable, [CTRL] but some software programs differentiate between the right control key and the left control key. You will use the key in conjunction with the (alternate) key and [CTRL] [ALT]...
Page 24: Numeric Keypad
Master Controller II Features Numeric Keypad You can use these keys whenever you need to enter numbers. NOTE: indicator must be on for the keypad to function in this manner. [Num Lock] Indicator Lights Separate indicator lights on the keys show the current settings of the [Num Lock] , and functions.
Page 25: Function Keys
Master Controller II Features There are two reset methods: from the keyboard by using the key combination of ; or from the Master Controller II system module reset button. [CTRL] — [ALT] — [DEL] NOTE: sure you use the key, not the key.
Page 26: Screen Navigation
Master Controller II Features It is important to remember that these keys do not always perform the same functions, either within the same application or across different applications. Before pressing a function key, check on the bottom of your screen to see which function key is assigned to the function you want to perform.
Page 27: Getting Started
Getting Started This section discusses some of the procedures you will need to know before you begin to enter or make changes to the applications. Logging In At the console Login: prompt, type is and press . If a password is [ENTER] required, you will be prompted to enter it.
Page 28 Getting Started MERLIN LEGEND Integrated Solution II Screen 3-1. Login Screen...
Page 29: Main Menu
Getting Started Main Menu The IS-II main menu is then automatically displayed, listing all the applications that are currently installed. A sample IS-II main menu is shown below. Integrated Solution II >AUDIX Voice Power (AVP) Call Accounting System (CAS) System Program and Maintenance Utility (SPM) User Maintenance Exit HELP...
Page 30: Setting Time And Date
Getting Started Setting Time and Date The time and date for IS-II must be synchronized with the time and date for your system. To set the time and date for IS-II, perform the following procedure Select User Maintenance from the IS-II Main Menu. A screen similar to the following appears: User Maintenance >Backup Files...
Page 31 Getting Started Select Set Time and Date from the User Maintenance menu. The following screen appears. NOTE: The information in the fields reflects the most recent setting or the default setting of the time and date. Set Time and Date Date: Jul 06, 1991 Time: 03:42 AM/PM: PM...
Page 32 Getting Started To change a field, use to move to that field; then press [TAB] [F2] (CHOICES) to display the choices for that field. For the month field, the Choices menu appears as follows: Choices Jan May Sep Feb Jun Oct Mar Jul Nov Apr Aug Dec CANCEL...
Page 33 Getting Started The Confirm Time and Date screen appears to confirm the settings you selected. Confirm Time and Date The date is July 6, 1991, time is 03:42 PM You MUST exit Integrated Solution II for any change to take effect.
Page 34: Administering Is-Ii Applications
Administering IS-II Applications Administration Procedure After you log in, the IS-II Main Menu appears listing all the applications available to you. A sample IS-II Main Menu is shown below: Integrated Solution II >AUDIX Voice Power (AVP) Call Accounting System (CAS) System Programming and Maintenance Utility (SPM) User Maintenance Exit...
Page 35: System Programming And Maintenance Utility (Spm)
Administration IS-II Applicaiton NOTE: Although each application has its own documentation, which you will need, be sure to read the appropriate section(s) in this chapter before using the application-specific documentation. System Programmin g and Maintenance Utility (SPM) System Programming and Maintenance Utility (SPM) allows you to add, move, and change your telephone features and assignments and back up and restore the telephone switch system programming information on IS-II.
Page 36 Administering IS-II Applications — The System Programming and Maintenance Utility Main Menu appears. SPM Main Menu PgUp MORE Home QUIT PgDn Function INSP E n d Menu: Select MENU Sys Program Maint Mode Restore Backup Boards Pass-Thru Print-Opts Password Screen 4-3. SPM Main Menu Press (Sys Program) to continue.
Page 37 Administering IS-II Applications A System Setup Screen, similar to the following, appears. (The — displayed information may differ depending on the configuration.) QUIT Home MORE System Setup: PgUp MENU Review and Exit PgDn INSP Size: Small Type: Hybrid/PBX Operator: Exit Screen 4-4.
Page 38 Administering IS-II Applications — The System Programming Screen appears. MORE PgUp Home System Programming: QUIT INSP PgDn E n d Make a selection MENU Extensions System Sys Renumber Options Operator Tables AuxEquip LinesTrunks F 1 0 Exit NightSrvce > Screen 4-5. System Programming Screen 5.
Page 39 Administering IS-II Applications The System Screen appears. — QUIT MORE System: PgUp Home MENU INSP PgDn Make a selection E n d Restart Mainten Busy SProg Port Date Mode Time Board Renum Exit Screen 4-6. System Screen Press (DATE) to continue. [F7]...
Page 40 Administering IS-II Applications — The Date Screen appears. MORE PgUp QUIT Home Date: INSP PgDn E n d Enter month (00-12) MENU Day (00-31) Year (00-99) 092190 Backspace E x i t E n t e r Screen 4-7. Date Screen (BACKSPACE) to backspace over the date as shown;...
Page 41: Programming Merlin Legend Communications System With Spm
Administration IS-II Applications — The Time Screen appears. MORE QUIT Time: PgUp Home INSP MENU E n d Enter hour (00-23) and PgDn minutes (00-59) 1821 Backspace Exit Enter Screen 4-8. Time Screen over the time as shown; then enter the (BACKSPACE) to backspace [F4] time as hour and minutes (no spaces).
Page 42: Related Documentation
Administering IS-II Applications Related Documentation The following documents detail planning (for either key or PBX systems), system programming, and reference material; they can be ordered through the AT&T. Customer Information Center at 1-800-432-6600. When ordering, use the ordering number given after the document name: AT&T MERLIN LEGEND™...
Page 43: Accessing Aa
Administering IS-II Applications Accessing AA After you log in, the IS-II Main Menu appears. If Automated Attendant is installed, it appears as one of your menu selections as shown below: Integrated Solution II >Automated Attendant (AA) Call Accounting System (CAS) System Programming &...
Page 44: Administering Aa
Administering IS-II Applications — The Voice Power Automated Attendant menu appears: Voice Power Automated Attendant >Automated Attendatn Administration Service Administration Registration Subscriber Administration System Paremeter Administration NEXT-FRM CANCEL CHG-EYS HELP PREV-FRM FRM-MGMT CHG-KEYS Screen 4-10. Automated Attendant Menu Administering AA At this point, you are working within the AA application.
Page 45: Adding Or Removing Names Or Extensions
Administering IS-II Applications Adding or Removing Names or Extensions Before you make any changes, write them on planning Form D1, Subscriber Administration. To add or remove a name or an extension from Automated Attendant, use the following procedure: From the Voice Power Automated Attendant menu, select Subscriber Administration.
Page 46: Changing Subscriber Data
Administering IS-II Applications Perform the appropriate procedure: To add a subscriber to AA: — Press (ADD). [F1] — AA will confirm the addition. To remove a subscriber from AA: — Enter the employee’s extension number. — Press (DISPLAY) to display the record. [F4] —...
Page 47: Moving A Subscriber
Administering IS-II Applications 4. Use the arrow keys to advance to the appropriate field(s), type the change; then press (CHANGE). [F3] — The Confirm screen appears indicating the change has been made. NOTE: If you make a mistake, use the anew keys to move to the field with the error; then enter the correct information and press (CHANGE) again.
Page 48: Updating The Database
Administering IS-II Applications You cannot move the general mailbox (extension 9999) or the maintenance mailbox (9998) to another extension. Updating the Database Once you have administered changes to AA, perform the backup procedure described in Chapter 5, “IS-II User Maintenance,” so that you have a backup of the most recent database.
Page 49: Exiting Automated Attendant
Administering IS-II Applications Subscribers LIst Ext. Name Name Recorded Comments _ _ _ _ _ _ _ _ _ _ _ _ _ - _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ L.
Page 50: Audix Voice Power (Avp)
Administering IS-II Applications Voice Power (AVP) AUDIX AUDIX Voice Power offers five unique services: Automated Attendant Directs callers through a series of menu selections to reach a desired department, extension, or attendant. Announcements can also be recorded for callers. Information Service Allows the system administrator to record a message, such as providing business hours, to play to callers on specified lines.
Page 51: Accessing Audix Voice Power
Administering IS-II Applications Accessing AUDIX Voice Power After you log in, the IS-II Main Menu appears. If AUDIX Voice Power is installed, it appears as one of your menu selections as shown below: Integrated Solution II >AUDIX Voice Power (AVP) Call Accounting System (CAS) System Programming &...
Page 52: Administering Avp
Administering IS-II Applications — The following AUDIX Voice Power menu appears: AUDIX Voice Power >Automated Attendant Administration Outcalling Administration Service Administrator Registration Subscriber Administration System Parameter Administration HELP PREV-FRM CANCEL NEXT-FRM CHG-KEYS CHG-KEYS FRM-MGMT Screen 4-14. AUDIX Voice Power Menu Administering AVP At this point, you are working within the AVP application.
Page 53 Administering IS-II Applications Subscriber Administration Extension: Name: Password: Name Addressing Identifier: Name Addressing Identifier: TT Equivalent of Mode of Addressing: Mailbox Size: Personal Operator: Comments: Class of Service: Custom Class of Service Parameters Does the Subscriber have Seitch Call Coverage?: If No Call Coverage, Enter Maximum Rings: Coverage Service: Outcalling Allowed?:...
Page 54 Administering IS-II Applications Perform the appropriate procedure: To add a subscriber to AVP: — Enter the subscriber information; press after each field. [ENTER] — Press (ADD). [F1] — AVP will confirm the addition. b. To remove a subscriber from AVP: —...
Page 55: Changing Subscriber Data
Administering IS-II Applications — The Confirm screen indicates that a subscriber has been added or removed. Press (CANCEL) until the IS-II Main Menu returns. [F6] Changing Subscriber Data You can change any subscriber data, except the extension, using the procedure below.
Page 56: Updating The Database
Administering IS-II Applications — A window appears confirming that the move has taken place. Press any key to continue. — An empty Subscriber Administration form appears. Repeat steps 2 through 7 until all changes have been made. Press (CANCEL) repeatedly to return to the IS-II Main Menu. [F6] NOTE: The new extension cannot already be in use within the database.
Page 57 Administering IS-II Applications Use the following procedure to print the subscriber list: Be sure the printer is connected and turned on. From the IS-II Main Menu, select AUDIX Voice Power. From the AUDIX Voice Power menu, select Subscriber Administration. Press (CHG-KEYS) and then (DB MGMT).
Page 58: Exiting Audix Voice Power
Administering IS-II Applications Exiting AUDIX Voice Power To exit AUDIX Voice Power, press (CANCEL) repeatedly to return to the IS-II [F6] Main Menu. Related Documentation The following documents were packaged with your AVP system and should be referred to for details on AVP Automated Attendant, outcalling, service administrator, subscriber administration, and system parameter administration.
Page 59: Administering Cas
Administer IS-II Applications Administering CAS At this point, you are working within the CAS application. The remainder of this section is intended to give you quick access to administrative functions you will perform frequently. To fully administer CAS, refer to the documents listed at the end of this section.
Page 60 Administering IS-II Applications — The following screen appears: Site Configuration >Edit Site Information Edit Telephone System Configuration Edit Account Code Table Change Account Code in Call Record Install a Site Remove a Site Site Tables Menu HELP CANCEL Screen 4-18. Site Configuration Menu Select Edit Telephone System Configuration.
Page 61 Administering IS-II Applications — The first of four edit screens appears. -Site Screen COMMANDS: Query Next Previous Detail Exit Query for record EDIT TELEPHONE SYSTEM CONFIGURATION - SITE Site: YOUR COMPANY Screen 4-19. Edit Telephone System Configuration - Site Screen 4-28...
Page 62 Administering IS-II Applications Select to advance to the second screen as shown: Detail Trunk Group Screen COMMANDS: Query Next Previous Add Update Remove Master Detail Exit Find Detail Record EDIT TELEPHONE SYSTEM CONFIGURATION - TRUNK GROUP Site: YOUR COMPANY NAME Trunk Group: Facility: Number of Trunks:...
Page 63 Administering IS-II Applications Select Detail to advance to the third screen as shown: -Dial Code Screen COMMANDS: Query Next Previous Add Update Remove Master Detail Exit Find Detail Record EDIT TELEPHONE SYSTEM CONFIGURATION - DIAL ACCESS CODE Site: YOUR COMPANY NAME Trunk Group: Facility: Number of Trunks:...
Page 64 Administering IS-II Applications Select Detail again to display the final screen. You can define the trunks associated with this dial access code. For example, select Add to add 11; then press to save. Select Add again to add 12 and then press [ESC] [ESC] Once more, select Add to add 13;...
Page 65: Adding Or Removing Employees From A Cost Center
Administering IS-II Applications Adding or Removing Employees from a Cost Center Select Call Accounting System from the IS-II Main Menu. — After a welcome screen, the Call Accounting System Menu appears: Call Acounting System >Reports Menu Site Configuration Menu Organization Configuration Menu CDR Collection Configuration Menu Costing Configuration Menu System Configuration Menu...
Page 66 Administering IS-II Applications Organization Configuration Edit Company Information Edit Organization Table Load Organization Table Move Cost Centers between Departments Move Extensions between Cost Centers Move Personnel between Extensions Directory Tables Menu Organization Tables Menu CANCEL HELP Screen 4-24. Organization Configuration Menu Select Edit Organization Table to display the Edit Organization Table screen as shown on the next page.
Page 67 Administering IS-II Applications -Site Screen COMMANDS: Query Next Previous Detail Exit Query for record EDIT ORGANIZATION TABLE - SITE Site: YOUR COMPANY NAME Screen 4-25. Edit Organization Table Select Detail to advance to the next field. The header will indicate which field is being edited.
Page 68 Administering IS-II Applications -Site Screen COMMANDS: Query Next Previous Add Update Remove Master Detail Exit Find Detail Record EDIT ORGANIZATION TABLE - SITE Site: YOUR COMPANY NAME Department: UNATTACHED Cost Center: UNATTACHED Extension: 99999 Name: UNASSIGNED Authorization Code: Credit Card Number: Carrier: Screen 4-26.
Page 69: Updating Forms
Administering IS-II Applications Updating Forms It is important that you maintain a written record of any additions, changes, or deletions you make to the Call Accounting System. Therefore, once you have entered a new trunk line or removed one, be sure to update the Telephone System Configuration worksheet that accompanied your Call Accounting System manual.
Page 70: Generating Reports
Administering IS-II Applications Generating Reports When you select the Reports Menu from the CAS Main Menu, you can generate many different types of standard CAS reports, specify selection criteria for specific reports that you want to generate, and schedule automatic report generation. Standard CAS reports are categorized as follows: ANI/Demographics Account Code...
Page 71 Administering IS-II Applications NOTE: To cancel any activity, do one of the following: Press (CANCEL) if displayed at the bottom of the screen. [F6] Press (Cancel) if ^C is indicated at the top of [CTRL] — [C] the screen. Type e if is indicated at the top of the screen when ^C is Exit no longer indicated.
Page 72: Selecting A Standard Report
Admininstering IS-II Applications From this screen, you have the following options: — Select one of the standard report menus for updating or generating. NOTE: When you generate reports, you can send them to a printer, save them to files (overwrite or append), or display them onscreen.
Page 73 Administering IS-II Applications — A menu appears indicating the reports in the category that you selected. For example, the ANI/Demographics Reports Menu appears. ANI/Demographics Reports >Generate Area Code Summary Report for Incoming Calls Generate Area Code Summary Report for Outgoing Calls Generate City/State Report for Incoming Calls Generate City.State Report for Outgoing Calls Generate Abandoned Call Selection Report...
Page 74 Administering IS-II Applications — A screen appears for the report that you selected. For example, Area Code Summary Report for Incoming Calls appears. COMMANDS: Update Generate Exit Update the displayed record Area Code Summary Report for Incoming Calls Reporting Period: A Start of Period: Jan 1 1990 Output Method: P Output Device: wide 570 I lp...
Page 75 Administering IS-II Applications — terminal (type t to display the report onscreen) — file (type r to “redirect” or overwrite an existing file) — file (type a to “append” an existing file) In the Output Device field, indicate the appropriate output device for the output method that you specified in the previous field.
Page 76: Generating Selection Reports
Administering IS-II Applications Generating Selection Reports Selection reports are reports that you customize to reflect all information in the database that matches your specifications. To specify selection criteria for the generation of one or more reports, do the following: From the Reports Menu, select Generate Selection Report and press [ENTER] —...
Page 77 Administering IS-II Applications N O T E : The first field, Report Number, is generated automatically. You cannot change that field. As indicated in step 1, the report number indicates the report that you are customizing. To change the report, you must cancel out of Update and type n (for the next report) or type p (for the previous report).
Page 78: Scheduling Reports 4 - 4
Administering IS-II Applications — If you chose to send the report to a file (by typing r or a), type the following path (with the filename of your choice): /usr/cas/cas/errlogs/<filename> NOTE: By putting the files in /usr/cas/cas/errlogs, you will be able to access them via the View Logs Option from the System Configuration screen.
Page 79 Administering IS-II Applications — The Schedule Reports screen appears. COMMANDS: Next Previous Update Detail Exit Find next record Schedule Reports Number: 1 Report Code: ODS1 Frequency: Next Run Date: 23:30 December 1 1991 Output Method: Output Device: wide 570 I lp Screen 4-32.
Page 80 Administering IS-II Applications When you have found the code you want, press — to return to [CTRL] the Report Code field; then type the report code (for example, acd for the Account Code Detail Report). NOTE: If you are typing over another report code, make sure you space over any entries from the previous entry.
Page 81: Detail And Master Commands
Administering IS-II Applications — terminal (type t) to display the report onscreen — file (type r to “redirect” or overwrite an existing file in the /usr/cas/cas/errlogs directory) — file (type a to “append” an existing file in the /usr/cas/cas/errlogs directory) In the Output Device field, indicate the appropriate output device for the output method that you specified in the previous field.
Page 82 Administering IS-II Applications From the Schedule Reports screen, select the Detail command by typing d. NOTE: Make sure you have canceled out of the Update command — ) prior to typing d. [CTRL] — The Report Details screen appears. COMMANDS: Update Master Exit Update the displayed record Schedule Reports - Report Details Number: 1...
Page 83: Backing Up The Database
Administering IS-II Applications The Increment Period? field defaults to Yes so that the period for the report is automatically incremented each time the report generates. You can changes this to No if you do not want the next report to reflect the next period. Type m (Master) to return to the previous screen or type e to exit.
Page 84: Restoring The Database
Administering IS-II Applications Press to continue backup with the next tape or diskette. [ENTER] Continue this procedure until the backup is finished; then press [ENTER] conclude the backup procedure. — Messages appear indicating the status of Costing as it restarts. When prompted, press [ENTER] —...
Page 85 Administering IS-II Applications 5. When Costing stops, press to continue (as prompted). [ENTER] — A confirmation message appears. As prompted, press to continue. [ENTER] As prompted, press when the first tape (or diskette) is in the drive [ENTER] and ready for restoration. —...
Page 86: Exiting Cas
Administering IS-II Application Exiting CAS To exit CAS, select Exit from the CAS Main Menu and press [ENTER] Related Documentation For additional details on this application, see the following guides: AT&T Call Accounting System (CAS) Integrated Solution II User's Guide Doc.
Page 87: User Maintenance
User Maintenance You were already introduced to the user maintenance procedure “Setting Time and Date,” in Chapter 3, “Getting Started.” This section describes the other user maintenance procedures available to you: backing up files, displaying the Disk Usage Report, password protection, printer restart, system shutdown, and voice system administration.
Page 88: Backing Up Files
User Maintenance NOTE: appears if AUDIX Voice Power or Voice System Administration only Automated Attendant is installed. Backing Up Files The information saved during a backup can be used to restore IS-II in the unlikely event of a catastrophic failure. NOTE: If you choose to do a complete system backup to tape, all IS-II files are saved.
Page 89 User Maintenance Select Backup Files from the User Maintenance menu and the following screen appears: Backup Files >Administer Files Backup to Diskette Complete System backup to Tape CANCEL HELP Screen 5-2. Backup Files NOTE: Complete System Backup to Tape appears only if you have a Streaming Tape Unit.
Page 90: Administrate Files Backup To Diskette
User Maintenance Administrative Files Backup to Diskette Use this procedure to backup the administrative files for all the applications that have been installed. If you have AUDIX Voice Power or Automated Attendant, this procedure will include a process for backing up your voice files excluding messages and greetings.
Page 91 User Maintenance Remove the diskette, label it “System Files Backup”, and press [ENTER] — If you do not have AUDIX Voice Power or Automated Attendant you will be returned to the menu. — If you have either of those applications, the following message appears: Confirm The Voice System Backup to diskette will save the custom voice prompts for AUDIX Voice Power...
Page 92: Complete System Backup To Tape
User Maintenance When you see the following message: Confirm Insert diskette #1 to be formatted Strike ENTER when ready or ESC to stop insert a diskette to be formatted and press [ENTER] — The system responds: Formatting diskette - do not remove The voice files will now be backed up.
Page 93 User Maintenance Insert the tape you will use to back up the System Files and press [ENTER] — If you inserted the incorrect tape or used a damaged one, the following error message appears: Confirm Missing or damaged tape cartridge - please correct —...
Page 94: Displaying The Disk Usage Report
User Maintenance Displacing the Disk Usage Report The Disk Usage Report provides information on the available disk space for system and voice partitions. If you are experiencing problems with AUDIX Voice Power or Call Accounting System, there may be a shortage of available disk space for call records or voice messages.
Page 95 User Maintenance Select Disk Usage Report and press [ENTER] — The Disk Usage Report appears. The report will look different depending on the hard disk size of the Master Controller Il. Warning messages for low partition space are displayed if available disk space is less than the system thresholds.
Page 96: Adding Or Changing Passwords
User Maintenance Adding or Changing Passwords If you wish to limit access to applications, you may add or change passwords. For security reasons, only a technician can delete a password. If you wish to delete a password, contact your AT&T service representative at 1-800-628-2888 or your AT&T-authorized dealer.
Page 97 User Maintenance Use the arrow keys to select the item you want, and then press [ENTER] — The Change/Add Password window appears. Change/Add Password >Change/Add CANCEL HELP Screen 5-6. Change/Add Press to select Change/Add. [ENTER] If a password exists and you are changing it, you will be prompted for the old password and then the new one as described in step 3.
Page 98: Restarting The Printer
User Maintenance If you are finished, press (CANCEL) to return to the User Maintenance [F6] window. Otherwise, continue to make changes. — The change will take effect when you exit the Main Menu and log back in. Restarting the Printer To restart the printer scheduler/spooler (when it has run out of paper or been turned off), do the following: Make sure the printer is on.
Page 99: Voice System Administration
User Maintenance Press (CONT) to continue the shutdown or (CANCEL) to cancel. [F3] [F6] The system shuts down and then a reboot prompt appears. Press — — to reboot the system or press the power button to turn [CTRL] [ALT] [DEL] off the machine.
Page 100: Exiting From Is-Ii Applications
Exiting From IS-II Applications Exiting IS-II Use the following procedure to exit from IS-II. (When you exit IS-II, you will not cause the system to shut down. The system continues to operate normally after you exit.) WARNING: If you are turning off power to the system, you must follow the procedure in Chapter 5 under “Shutting Down the System.”...
Page 101: Exiting Applications
Exiting From IS-II Applications Confirm Exit You are about to exit MERLIN LEGEND Integrated Solution II. Strike CONT to exit or CANCEL to cancel the exit. CANCEL CONT Screen 6-1. Confirm Exit Screen Perform the appropriate step: — Press (CONT) to exit. [F3] —...
Page 102 Appendix A Forms This appendix is divided into three sections, as follows: AUDIX Voice Power Automated Attendant Call Accounting System AUDIX Voice Power The forms on the following pages are taken from the AT&T AUDIX Voice Power Planning Guide and Forms, which you should consult before completing the information.
Page 103: Appendix A Forms
Appendix A: Forms...
Page 104 Appendi A: Forms Form A-1. AUDIX Voice Power Channel Assignments FORM A Channel Assignments Extension Channel Service Type...
Page 105 Appendix A Forms...
Page 106 Appendix A: Forms Form A-2. AUDIX Voice Power Switch Interface Administration FORM B Switch Interface Administration Switch Hook Flash Duration Wink Disconnect Interval Signaling Type...
Page 107 Appendix A: Forms...
Page 108 Appendix A: Forms Form A-3. AUDIX Voice Power System Parameter Administration FORM C System Parameter Administration Voice Mail Parameters System Operator Extension: Pause for Touch Tone Input: _sec Maximum Extension Length: — Transfer to Subscriber Only?: System Mode of Addressing: Maximum Message Length: General Mailbox Owner Extension: Enable General Mailbox for Call Answer?:...
Page 109 Appendix A: Forms...
Page 110 Appendix A: Forms Form A-4. AUDIX Voice Power Subscriber Administration FORM D Subscriber Administration Extension: Name: Password: Name Addressing Identified Mode of Addressing: Mailbox Size: Personal Operator: Comments: Class of Service Parameters Class of Service: Cuustom Class of Service Parameters Does Subscriber Have Switch Call Coverage?: If No Call Coverage, Enter Maximum Rings: Coverage Service:...
Page 111 Appendix A: Forms A-10...
Page 112: Automated Attendant
Appendix A: Forms Form A-5. AUDIX Voice Power Service Administrator Registration F O R M Service Administrator Registration Extension Administrator’s Name Service Automated Attendant Call Answer Information Service Message Drop Voice Mail A-11...
Page 113 Appendix A: Forms A-12...
Page 114 Appendix A: Forms Form A-6. AUDIX Voice Power Outcalling Administration FORM F Outcalling Administration Is outcalling active? Start Time End Time Retry Interval Initial Delay Maximum Number of Attempts Maximum Simultaneous Ports Maximum Number of Digits A-13...
Page 115 Appendix A: Forms A-14...
Page 116 Appendix A: Forms Form A-7. AUDIX Voice Power Holiday Administration FORM G Holiday Administration Date Description A-15...
Page 117 Appendix A: Forms A-16...
Page 118 Appendi A: Forms Form A-8. AUDIX Voice Power Service Hour Administration FORM H Service Hour Administration End Time Service Start Time A-17...
Page 119 Appendix A: Forms A-18...
Page 120 Appendix A: Forms Form A-9. AUDIX Voice Power Edit Workspace FORM 1 Edit Workspace Menu Name Description Menu Path Touch- tone Action Object Description 2: (ABC) 3: (DEF) 4: (GHI) 5: (JKL) 6: (MNO) 7: (PRS) 8: (TUV) 9: (WXY) A-19...
Page 121 Appendix A: Forms A-20...
Page 122 Appendix A: Forms Form A-10. AUDIX Voice Power Speech Menu FORM J Speech Menu Menu ## D/N Service Type of Script Script Opening 2: (ABC) 3: (DEF) 4: (GHI) 5: (JKL) 6: (MNO) 7: (PRS) 8: (TUV) 9: (WXY) Closing Type of Script Sample Opening Thank you for calling the XYZ Company.
Page 123 Appendix A: Forms A-22...
Page 124 Appendix A: Forms Form A-1 1. AUDIX Voice Power Automated Attendant Announcements FORM K Automated Attendant Announcements Menu ## Ann # # D/N Service Announcement A-23...
Page 125 Appendix A: Forms A-24...
Page 126 Appendix A: Forms Form A-12. AUDIX Voice Power Custom Messages FORM L Custom Messages Place a check next to the custom message you are creating. Call Answer Good-Bye Call Answer Greeting Voice Mail Greeting Information Service Message Message Drop Good-Bye Message Drop Greeting Touch-Tone Gate Message (Night) Touch-Tone Gate Message (Day)
Page 127 Appendix A: Forms Standard System Messages Call Answer Greeting Message: Your call is being answered by AUDIX Voice Power. Please leave a message at the tone. Call Answer Good-bye Message: Good-bye. Voice Mail Greeting Message: Welcome to AUDIX Voice Power. Please enter extension and pound sign.
Page 128 Appendix A: Forms Automated Attendant The forms on the following pages are taken from the AT&T Integrated Voice Power Automated Attendant Planning Guide and Forms, which you should consult before completing the information. Keep a supply of blank forms on hand, and always keep a copy of the completed forms in case you have to reconstruct data.
Page 129 Appendix A: Forms A-28...
Page 130 Appendix A: Forms Form A-13. Automated Attendant Channel Assignments FORM A1 Channel Assignments Extension Service Type Channel Automated Attendant Automated Attendant Automated Attendant Automated Attendant Automated Attendant Automated Attendant Automated Attendant Automated Attendant Automated Attendant Automated Attendant Automated Attendant Automated Attendant A-29...
Page 131 Appendix A: Forms A-30...
Page 132 Appendix A: Forms Form A-14. Automated Attendant Switch Interface Administration FORM B Switch Interface Administration Switch Hook Flash Duration Wink Disconnect Interval Signaling Type A-31...
Page 133 Appendix A: Forms A-32...
Page 134 Appendix A: Forms Form A-15. Automated Attendant System Parameter Administration FORM C1 System Parameter Administration System Operator Extension: Pause for Touch Tone Input: Maximum Extension Length: Transfer to Subscribers Only?: System Mode of Addressing: Touch-tone Gate Active?: Day: Night: Auto Attendant Timeout Action: Day: Night: Auto Attendant Menu Plays:...
Page 135 Appendix A: Forms A-34...
Page 136 Appendix A: Forms Form A-16. Automated Attendant Subscriber Administration F O R M D 1 Subscriber Administration Name Pers Ext Name Password Addressing Oper Rings Comments Identifier A-35...
Page 137 Appendix A: Forms A-36...
Page 138 Appendix A: Forms Form A-17. Automated Attendant Administrator Registration FORM E1 Service Administrator Registration Extension Administrator’s Name Service Automated Attendant A-37...
Page 139 Appendix A: Forms A-38...
Page 140 Appendix A: Forms Form A-18. Automated Attendant Holiday Administration FORM G Holiday Administration Description Date NOTE: There is no FORM F for Automated Attendant A-39...
Page 141 Appendix A: Forms A-40...
Page 142 Appendix A: Forms Form A-19. Automated Attendant Service Hour Administration FORM H Service Hour Administration End Time Service Start Time A-41...
Page 143 Appendi A: Forms A-42...
Page 144 Appendix A: Forms Form A-20. Automated Attendant Edit Workspace FORM I Edit Workspace Menu Name Description Menu Path Touch tone Action Description Object 2: (ABC) 3: (DEF) 4: (GHI) 5: (JKL) 6: (MNO) 7: (PRS) 8: (TUV) 9: (WXY) A-43...
Page 145 Appendix A: Forms A-44...
Page 146 Appendix A: Forms Form A-21. Automated Attendant Speech Menu FORM J Speech Menu Menu # # D/N Service Type of Script Script Opening 2: (ABC) 3: (DEF) 4: (GHl) 5: (JKL) 6: (MNO) 7: (PRS) 8: (TUV) 9: (WXY) Closing Type of Script Sample Opening...
Page 147 Appendix A: Forms A-46...
Page 148 Appendix A: Forms Form A-22. Automated Attendant Announcements FORM K Automated Attendant Announcements Ann ## Menu # # D/N Service Announcement: A-47...
Page 149 Appendix A: Forms A-48...
Page 150 Appendix A: Forms Form A-23. Automated Attendant Custom Messages FORM L1 Custom Messages Place a check next to the custom message you are creating. Touch-Tone Gate Message (Day) Automated Attendant Good-Bye Touch-Tone Gate Message (Night) Message: Standard System Messages listed on other side A-49...
Page 151 Appendix A: Forms Standard System Messages Touch-Tone Gate Message: If you have a touch-tone phone, press [1] now. Automated Attendant Good-Bye Message: Good-bye. NOTE: There is no Automated Attendant greeting message. Instead: If the touch-tone gate is active, record the welcome message as part of the Touch-Tone Gate Message.
Page 152: Call Accounting System
Appendix A: Forms Call Accounting System The forms on the following pages are taken from the Call Accounting System (CAS) Planning Guide and Forms, which you should consult before completing the information. Keep a supply of blank forms on hand, and always keep a copy of the completed forms in case you have to reconstruct data.
Page 153 Appendix A: Forms A-52...
Page 154: Site Information
Appendix A: Forms Form A-24. CAS Site Information Form SITE INFORMATION SITE NAME EXCHANGE AREA CODE ADDRESS STATE CITY CONTACT PERSON CONTACT NUMBER A-53...
Page 155 Appendix A: Forms A-54...
Page 156 Appendix A: Forms Form A-25. CAS Telephone System Configuration Form Page TELEPHONE SYSTEM CONFIGURATION RATE Dial TRUNK Facility Access Tariff (-1) or LINE Name Trks Code cents A-55...
Page 157 Appendix A: Forms A-56...
Page 158 Appendix A: Forms Form A-26. CAS Dialed Digit Processing Example DIALED DIGIT PROCESSING Page 1 of SEARCH PATTERN REPLACE PATTERN RATE Trunk Call Trunk DIALED DIGITS DIALED DIGITS Group Group Type (cents) ZERO+ 011????????% 102220% 9999 ZERO+ 0% 10222011% 9999 011% 10???0% ZERO+ 0%...
Page 159 Appendix A: Forms A-58...
Page 160 Appendix A: Forms Form A-27. CAS Dialed Digit Processing Form DIALED DIGIT PROCESSING Page SEARCH PATTERN REPLACE PATTERN RATE Trunk Trunk Call DIALED DIGITS DIALED DIGITS (cents) Group Type Group A-59...
Page 161 Appendix A: Forms A-60...
Page 162 Appendix A: Forms Form A-28. CAS Call Record Collection Information Form CALL RECORD COLLECTlON INFORMATION Collection Device: DIRECT Call Record Format Iegendbase (MERLIN LEGEND, basic SMDR Record) Iegendisdn (MERLIN LEGEND, lSDN format with ANl) Communication Type: 1 Time Zone(Hours from 4 hours (Atlantic) Daylight savings time observed? Mean Time)
Page 163 Appendix A: Forms A-62...
Page 164 Appendix A: Forms Form A-29. CAS Organization Configuration Form ORGANIZATION CONFIGURATION P a g e _ o f _ DEPARTMENT File Name COST CENTER PERSONNEL INFORMATION (Last Name, First Name) A-63...
Page 165 Appendix A: Forms A-64...
Page 166: Report Schedules
Appendix A: Forms Form A-30. CAS Report Schedules Form REPORT SCHEDULES P a g e _ o f _ Report Code & Title Report Number Frequency: Next run date: Data Time Hourly Bi-weekly Yearly (HH:MM) (MM/DD/YY) Weekly O n c e Quarterly Monthly Daily...
Page 167 Appendix A: Forms A-66...
Page 168 Appendix A: Forms Form A-31. CAS Cost Adjustments Example COST ADJUSTMENTS Page — — MINIMUM NETWORK MARKUP SURCHARGE MINIMUM DURATION CORRECTION CHARGE CALL TYPE (CENTS) (HH:MM:SS) (CENTS} (HH:MM:SS) IDDD 0:00:30 0:00:15 0:00:00 0:00:00 INCOM 0:00:15 IS-IL 0:00:30 IS-OL 0:00:15 0:00:30 0:00:15 0:00:30 IWTSO...
Page 169 Appendix A Forms A-68...
Page 170 Appendix A: Forms Form A-32. CAS Cost Adjustments Form COST ADJUSTMENTS Page — — MINIMUM NETWORK MINIMUM MARKUP SURCHARGE DURATION CORRECTION CHARGE CALLTYPE (cents) (HH:MM:SS) (HH:MM:SS) (CENTS) A-69...
Page 171 Appendix A: Forms A-70...
Page 172 Appendix A: Forms Form A-33. CAS Account Code Table Page ACCOUNT CODE TABLE ACCOUNT CODE ACCOUNT CODE ACCOUNT NAME ACCOUNT NAME A-71...
Page 173: Appendix B: Ordering Information
Appendix B: Ordering Information Manuals In addition to the Integrated Solution II documents, there are other manuals required for detailed information on the MERLIN LEGEND Communications System and each IS-II supported application package. To order copies of the documents listed below, contact your AT&T sales representative or call 1-800-432-6600 (U.S.A.) or 1-800-255-1242 (Canada).
Page 174 Appendix B: Ordering Information AT&T AUDIX Voice Power User’s Guide Doc. # 555-600-724 AT&T AUDIX Vote Power Installation and Maintenance Guide Doc. # 555-600-722 AT&T AUDIX Voice Power System Manager’s Guide Doc. # 555-600-723 AT&T AUDIX Voice Power Planning Guide and Forms Doc.
Page 175 Index Call Accounting System, 1-2, 4-25 administering, 4-26 AUDIX Voice Power, 1-2, 4-17 database, backing up, 4-50 accessing, 4-18 database, restoring, 4-51 adding names or extensions, 4-19 employees, removing, 4-32 administering, 4-19 employees, adding, 4-32 Automated Attendant, 4-17 exiting, 4-53 Call Answer Service, 4-17 forms, updating, 4-36 database, updating, 4-23...
Page 176 Index Keyboard, 2-5, 2-8 Passwords, adding, 5-10 changing, 5-10 Printer, restarting, 5-12 Logging in, 3-1 Report generation, 4-37 Report, cancel, 4-38 standard, 4-39 Reports, Account Code, 4-37 ANI/Demographics, 4-37 Master Controller II, 1-3 CDR Analysis, 4-37 Drive indicators, 2-3 detail, 4-48 hardware, 2-1 generating, 4-37 Power button, 2-3...
Page 177 Index Tape Drive, 2-4 Tape cartridge, 2-4 Time and Date, setting, 3-4 Time and date, synchronizing, 4-2 User maintenance, 5-1 Video monitor, 2-5 Voice System administration, 5-13...

Lucent Technologies Integrated Solution II System Manager's Manual

Introduction

Master Controller II Features

Getting Started

Administering IS-II Applications

User Maintenance

Exiting from IS-II Applications

Appendix A Forms

Appendix B: Ordering Information

Quick Links

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Questions and answers

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Summary of Contents for Lucent Technologies Integrated Solution II

Table of Contents