Page 1: Installation Guide
Lucent Technologies Bell Labs Innovations Integrated Solution II for MERLIN LEGEND™ Communications System Installation Guide Lucent Technologies — formerly the communications 555-600-720 systems and technology AT&T units of AT&T Issue 1...
Page 2 December 31, 1996, which retain their original AT&T titles. Lucent Technologies – formed as a result of AT&T’s planned restructuring - designs, builds, and delivers a wide range of public and private networks, communication systems and software, consumer and business telephone systems, and microelectronic components.
Page 3: Table Of Contents
Contents Introduction General System Configuration Using this Guide Chapter 1- Introduction Chapter 2- Hardware Setup Chapter 3- Maintaining IS-II Chapter 4- Maintaining IS-II Applications Chapter 5- Customizing Applications Chapter 6- Recovering from Catastrophic Failure Chapter 7- Upgrading to a New IS-II Release Chapter 8- Troubleshooting Conventions Used in this Guide Hardware Setup...
Page 4 Contents Connecting the Printer to the Master Controller II Initializing the 570/571 Printer - UNIX System Operation IVP4 Board Configuration and Installation Identifying the IVP4 Board Configuration Configuration of New Boards 2-10 Configuration of Previously Installed Boards 2-10 Setting Switch SW1.1 2-11 Setting Switch SW12.1 2-12...
Page 5 Contents Maintaining IS-II Technician Maintenance Menu Administering Integrated Solution II Backing Up Files Restoring Files Maintenance Log Changing Monitor Type Displaying Installed Applications Diagnosing the IVP Board Checking TTY Connections Testing the Printer Displaying the Disk Usage Report Setting Up the Printer Adding, Changing, or Deleting Passwords Setting the Time and Date Shutting Down the System...
Page 6 Contents Installing the Automated Attendant (AA) 4-10 Step 1: Install IVP Software 4-10 Step 2: Install AA Software 4-11 Step 3: Reboot the System 4-12 Step 4: Confirm AA Installation 4-12 Installing Call Accounting System (CAS) 4-13 Step 1: Install CAS Software 4-14 Step 2: Confirm CAS Installation 4-14...
Page 7 Contents Installing the System Programming & Maintenance 6-14 Utility (SPM) and Other Applications 6-14 Step 1: Install SPM Application Installing Applications 6-16 6-16 Restoring Administrative Files 6-18 Using the Tape Method 6-18 Installing UNIX Base System Package Installing Cartridge Tape Utilities 6-18 6-20 Restoring System Files...
Page 8 Contents Troubleshooting Power On Self Test Hard Disk Failure Motherboard Failure IVP Board Diagnostics Data Corruption Displaying the Disk Usage Report UNIX Diagnostic Message Appendix A: Ordering Information Manuals Parts...
Page 9 Figures Introduction 1-1. The Master Controller II Hardware Setup 2-1. Location of Switches on IVP4 Board 2-10 2-2. Factory Switch Configuration 2-11 2-3. Settings for SW1.1 2-11 2-4. Settings for SW12.1 2-13 2-5. IVP4 Board with 884A Adapter for RJ11C 2-25 2-6.
Page 10 viii...
Page 11: Recovering From Catastrophic Failures
Tables Recovering From Catastrophic Failures 6-1. Disk Size in Cylinders 6-2. Disk Cylinders End and Length 6-3. Cylinders for Filesystems Troubleshooting 8-1. Power On Self-Test Failures 8-2. Disk Drive Parameters...
Page 13 Screens Hardware Setup Integrated Solution II Maintenance 2-1. 2-17 Technician Maintenance Menu 2-2. 2-18 2-19 Display Installed Applications 2-3. 2-20 Password Protection 2-4. 2-21 Change/Add or Delete Password 2-5. 2-22 Maintenance Log 2-6. 2-27 Parallel Printer Port Setup 2-7. Maintaining IS-II Technician Maintenance Menu 3-1.
Page 14 Screens Upgrading to a New IS-II Release 7-1. MERLIN LEGEND Integrated Solution II Maintenance Menu 7-2 7-2. Technician Maintenance Menu 7-3. Administer Integrated Solution Menu 7-4. Administer IS-II Menu Troubleshooting 8-1. Maintenance Log 8-2. Disk Usage Report...
Page 15: Introduction
Introduction General This guide is designed to assist AT&T field technicians and your AT&T- authorized dealer responsible for installing and maintaining IS-II. It provides procedures for connecting major system components, customizing applications (if necessary), adding application packages, recovering from catastrophic failure, and troubleshooting.
Page 16 Introduction The IS-II Platform Software is an “umbrella” program for the following software packages: System Programming & Maintenance Utility (SPM) Call Accounting System (CAS) AUDIX™ Voice Power (AVP) Automated Attendant (AA) The IS-II Platform Software is designed to: Assist with the installation, upgrade, and customization of IS-II applications. Provide a single window for an end-user to access each application package and any user-specific maintenance items.
Page 17: System Configuration
Introduction System Configuration The Master Controller II has main components consisting of the system module, the video display, the keyboard, and an optional tape drive. Figure 1-1. The Master Controller II The system module contains the system board, internal magnetic peripherals, a power supply, and slots for expansion boards.
Page 18: The Master Controller
Introduction 16 MHz 80386SX CPU NOTE: For the Master Controller II+, the CPU is 20 MHz. 40MB, 80MB, or 200MB hard disk NOTE: For the Master Controller II+, a 100MB hard disk is also an option. 1.44MB diskette drive 2MB of onboard system RAM (Random Access Memory) that can be expanded to 4MB An integral VGA (video graphics adapter) video display controller with enhanced 800 x 600 graphics and 132-column text modes...
Page 19: Introduction
Introduction Table I-1. Configurations and Applications Configurations 40MB x 2MB RAM 80MB X 4MB RAM 100MB X 4MB RAM (Master Controller II+ only) 200MB x 4MB RAM NOTE: You can have either AA or AVP installed; you cannot have both.
Page 20: Using This Guide
Introduction Using this Guide Chapter 1- Introduction This chapter offers an overview of the Integrated Solution II (IS-II) including basic components and software applications supported. Chapter 2- Hardware Setup This chapter details system components as originally shipped, materials required for getting the system started, how to make connections to the MERLIN LEGEND Communications System, and what is required if additional applications are to be installed.
Page 21 Introduction Chapter 7- Upgrading to a New IS-II Release This chapter describes how to upgrade hardware and software to a new release. Chapter 8- Troubleshooting This chapter describes common problems that may be encountered and how to rectify them.
Page 22 Introduction Conventions Used in this Guide The following conventions are used in this guide: Commands and text you should type appear in this style of type. Values, instructions, and prompts that appear on the screen are in this style of type. Key names that are always located in the same place on the PC keyboard appear in boxes, as in [ENTER]...
Page 23: Hardware Setup
Hardware Setup Preparing for Setup IS-II is pre-loaded with all of the software applications when shipped from AT&T. Even though all of the software is loaded, the customer will receive a copy of the software on diskettes to use in case of catastrophic failure. This chapter includes the following information on setting up the system: Preparation Required tools and equipment...
Page 24 Hardware Setup CAUTION: Inform your customer that the Master Controller II needs to be located in an area that meets all of the following requirements: Connected to a grounded power outlet. Nongrounded machines maybe harmed by static electricity, may fail to work properly, and can be a safety hazard.
Page 25 Hardware Setup Hardware Setup When you have selected the proper site, gathered all required tools, and checked the components, you are ready to setup the system. To prevent damage from electrostatic discharge, remember to take precautions in handling, packing, and storing circuit packs;...
Page 26 Hardware Setup Verification of Equipment Verify that all ordered and shipped equipment is on the premises and not damaged in anyway. Unpack the system components from the boxes and make sure they are in good condition. Check for the following: Master Controller II system module Two keys for system module chassis lock System module power cord...
Page 27 Hardware Setup Connecting the Video Display To connect the video display Connect the video display cable between the connector on the system module and the video display. If you need more connection details, refer to the video display manual that came with the component Attach the video-display power cord to the power socket on the back of the video display.
Page 28 Hardware Setup 570/571 Printer Do not connect the printer cable to the Master Controller II yet. Unpack the printer and insert the ribbon according to instructions that were boxed with your printer. Connect the power cable from the back of the printer to an AC outlet. Turn on the printer power switch.
Page 29: To The Master Controller Ii
Hardware Setup Testing the 473/474 Printer CAUTION: Do not run this test until after the ribbon cassette and paper are installed Test the printer using the self-test procedure. Connect the AC power cord and switch the power on. Be sure the printhead is returned to the “home”...
Page 30: Initializing The 570/571 Printer - Unix System Operation
Hardware Setup Initializing the 570/571 Printer - UNIX System Operation The connection is always made to the parallel port of the computer. To initialize the printer and UNIX system operation, perform the following steps: Press the print-quality and on-line buttons and hold them down; turn the power on and then release the print-quality and on-line buttons.
Page 31: Identifying The Ivp4 Board Configuration
Hardware Setup Figure 2-1. Location of Switches on IVP4 Board Identifying the IVP4 Board Configuration There are three versions of the IVP4 board that differ only in the type of switches used. To properly set the switches, you must identify which configuration is used on the board.
Page 32: Configuration Of Previously Installed Boards
Hardware Setup SW1.1 SW12.1 1 2 3 4 5 6 1 2 3 4 5 6 Rocker Style A OPEN OPEN OPEN OPEN 1 2 3 4 5 6 1 2 3 4 5 6 Slide Style B 1 2 3 4 5 6 1 2 3 4 5 6 Slide Style C OPEN...
Page 33: Setting Switch Sw12.1
Hardware Setup SW1.1 1 2 3 4 5 6 Rocker Style A OPEN OPEN 1 2 3 4 5 6 Slide Style B 1 2 3 4 5 6 Slide Style C OPEN Figure 2-3. Settings for SW1.1 Setting Switch SW12.1 The second switch (SW12.1) sets the board address.
Page 34: Determining The Ivp4 Board Configuration By Testing
Hardware Setup Determining the IVP4 Board Configuration by Testing If the board has slide switches, it maybe necessary to test the board to determine if it has configuration B or C. If you already know the configuration, use the test in the next section to confirm board operation.
Page 35: Connecting The Ivp4 Voice Lines
Hardware Setup Check the configuration and switch settings and test again. If the board is still not recognized, contact the next tier of AT&T Services support. Connecting the IVP4 Voice Lines Voice lines must be connected to the IVP4 boards. Each IVP4 board has two 6- position modular jacks.
Page 36: Supplying Power To The Master Controller Ii
Hardware Setup Supplying Power to the Master Controller II CAUTION: Before doing anything else, make sure that the voltage and the frequency of the wall power outlet are identical to those specified on the sticker affixed to the back panel of the system. The standard power cord supplied with the system is detachable and plugs into the input power connector at the rear of the chassis.
Page 37: Performing The Power On Self-Test (Post)
Hardware Setup Performing the Power On Self-Test (POST) Each time the system is turned on or reset, POST runs automatically and checks the CPU, keyboard, video display, memory, and most built-in peripheral devices. Depending on the amount of extended memory installed, the memory test takes 3 to 15 seconds to complete.
Page 38 Hardware Setup Phoenix 80386 ROM BIOS PLUS Version xx EOB Copyright (c) 1985-1989 Phoenix Technologies Ltd. All rights Reserved PASS Resident Diagnostics PASS CPU (i80386SX, 16 MHz) PASS CMOS RAM PASS ROM Checksum PASS Memory Refresh PASS DMA Controllers PASS Interrupt Controller PASS...
Page 39: Logging Onto Is-Ii
Hardware Setup Logging Onto IS-II At the Login: prompt type maint and then press [ENTER] At the Password: prompt, type the password and then press [ENTER] — The Integrated Solution II Maintenance window is displayed showing all the applications that are installed. Integrated Solution II Maintenance AUDIX Voice Power (AVP) Call Accounting System (CAS)
Page 40: Checking Application Packages
Hardware Setup Checking Application Packages After you have logged on and the Integrated Solution II Maintenance menu appears, move the cursor to Technician Maintenance and then press [ENTER] NOTE: To select any item in a menu, you can use the arrow keys to move the cursor or type the first few characters of the menu item until the cursor moves to it.
Page 41 Hardware Setup Select Display Installed Applications. — The list should include all installed application packages. If there are more applications than fit in the window, press (Next Page) to [F3] display the next window. — If any of the essential software necessary to run Integrated Solution II (or the ordered applications) do not display on the screen, the software has not been installed properly.
Page 42: Adding, Changing, Or Deleting Passwords
Hardware Setup NOTE: The “x” following the applications listed on the menu represents the release number of the software. Your display will contain the actual release number of the applications installed on the system. To exit, back out of the menus by using the (CANCEL) function key.
Page 43: Changing The Password
Hardware Setup Select the item you want and then press [ENTER] — The Change/Add or Delete Password window is displayed. Change/Add or Delete Password >Change/Add Delete CANCEL HELP Screen 2-5. Change/Add or Delete Password Changing the Password To change the password, select Change/Add and then press [ENTER] When you see the first message below, enter the new password and press , then re-enter it at the next prompt and press...
Page 44: Deleting A Password
Hardware Setup Deleting a Password To delete a password, select Delete and press [ENTER] — The system responds: The password has been deleted Strike ENTER when ready Press to return to the Password Protection window. [ENTER] Press (CANCEL) to return to the Technician Maintenance window. [F6] Changing the Monitor Type The system is already set up (defaulted) to be used with a monochrome monitor.
Page 45 Hardware Setup NOTE: IVP Board Diagnostics will only appear if AUDIX Voice Power or the Automated Attendant is installed. Select Change Monitor Type, and then press [ENTER] — The window allows you to select etiher color or monochrome. Select Color, and then press [ENTER].
Page 46: Connecting Tty Ports
Hardware Setup Connecting TTY Ports The Master Controller II communicates with the MERLIN LEGEND Communications System call processor through the system module TTY ports. Serial Connector A (TTY00) is used for administering the MERLIN LEGEND Communications System while Serial Connector B (TTY01) is used for the Call Accounting System. This procedure describes how to interconnect the Master Controller II and the MERLIN LEGEND Communications System.
Page 47: Is-Ii Hardware Connection
Hardware Setup Master Controller II Serial Connector B SMDR (TTY01) P o r t ADMIN Serial Port Connector A (TTY00) Figure 2-6. IS-II Hardware Connection 2-25...
Page 48: Testing Tty Ports
Hardware Setup Testing TTY Ports To determine whether the TTY ports are connected, follow this procedure. From the Integrated Solution II Maintenance Menu, select Technician Maintenance and press [ENTER]. — The Technician Maintenance window appears. Select Maintenance Log and press [ENTER].
Page 49: Testing The Printer
Hardware Setup Parallel Printer Port Setup Port Number: 01 (/dev/lp) Device Currently on Port: Printer Printer Type: AT&T570 Printer Name: islpr Should Filter be used: CANCEL CHOICE SAVE HELP Screen 2-7. Parallel Printer Port Setup Press the (CHOICES) function key to display the list of [F2] available printers.
Page 50: Running Ivp Diagnostics
Hardware Setup To run the Printer Test, do the following from the Maintenance Log: Select Printer Test from the Maintenance Log window and press [ENTER] — The Confirm Printer Test window is displayed. — The system informs you that the current printer configuration defaults are being written to the printer.
Page 51: Customizing The System
Hardware Setup Customizing the System When you have completed all of the procedures in this chapter, and all ordered application packages are included, some of the software applications must be customized before they can be administered on the system. This information is contained in Chapter 5, “Customizing Applications”.
Page 52: Maintaining Is-Ii
Maintaining IS-II Technician Maintenance Menu The Technician Maintenance menu allows you to perform maintenance functions for IS-II Platform Software and applications. To access the Technician Maintenance window, select Technician Maintenance from the Integrated Solution II Maintenance window and press [ENTER]...
Page 53: Administering Integrated Solution Ii
Maintaining IS-II A screen similar to the following appears: Technician Maintenance >Administer Integrated Solution II Backup Files Restore Files Maintenance Log Printer Setup Password Protection Set Time and Date System Shutdown Full Screen UNIX Voice System Administration CANCEL HELP Screen 3-1. Technician Maintenance Menu Each of these options is briefly described under the sections in this chapter with references to more detailed explanations.
Page 54: Backing Up Files
Maintaining IS-II Backing Up Files File backups should be conducted regularly by the IS-II system manager. Refer to the AT&T Integrated Solution II System Manager's Guide, Chapter 5, for procedures on how to back up the system. NOTE: It is suggested that prior to backing up IS-II files, the system manager back up the telephone switch system programming information to the hard disk via SPM.
Page 55: Maintenance Log
Maintaining IS-II Maintenance Log The following functions are available through the Maintenance Log. To perform any of these functions, select Maintenance Log from the Technician Maintenance menu, and press The Maintenance Log window is displayed. [ENTER] . Maintenance Log >Change Monitor Type Display Installed Applications IVP Board Diagnostics TTY Check...
Page 56: Diagnosing The Ivp Board
Maintaining IS-II Diagnosing the IVP Board Diagnostics for the IVP4 boards should be run after the installation of each additional IVP4 board, and whenever problems indicate any possible malfunction of the IVP4 board(s). Refer to Chapter 2, “Hardware Setup,” for more information. NOTE: IVP Board Diagnostics appears on the Maintenance Log only if AUDIX Voice Power or Automated Attendant is installed.
Page 57: Shutting Down The System
Maintaining IS-II Shutting Down the System To protect the data stored on the hard disk, this procedure must always be performed before turning off power to the system and before moving the hardware. Refer to Chapter 5 in the AT&T Integrated Solution II System Manager's Guide for information on this option.
Page 58: Maintaining Is-Ii Applications
Maintaining IS-II Applications Preparing to Install Applications There are two instances in which you wiII need to install IS-II application software: in the event of a catastrophic failure and when the customer adds an application after initial system purchase. If you are installing an upgraded release of an application that the customer already has, see “Updating IS-II and Applications”...
Page 59 Maintaining IS-II Applications At the password: prompt, type the password and then press [ENTER] — The Integrated Solution II Maintenance window is displayed. NOTE: If any applications are already installed, their names will appear on this screen. Integrated Solution II Maintenance System Programming and Maintenance Utility (SPM) >Technician Maintenance Exit...
Page 60 Maintaining IS-II Applications Select Technician Maintenance and then press [ENTER] — The Technician Maintenance Window is displayed. NOTE: “Voice System Administration” will appear only if a voice system is installed. Technician Maintenance >Administer Integrated Solution II Backup Files Restore Files Maintenance Log Printer Setup Password Protection...
Page 61 Maintaining IS-II Applications Select Administer Integrated Solution II and then press [ENTER] — The Administer Integrated Solution II window appears. Administer Integrated Solution II IS-II Platform Software (ISIIPS) >System Programming & Maintenance Utility (SPM) AUDIX Voice Power (AVP) Cartridge Tape Utilities Call Accounting System (CAS) Automated Attendant (AA) REMOVE...
Page 62: Installing Audix Voice Power
Maintaining IS-II Applications Installing AUDIX Voice Power In order to install AUDIX Voice Power, you must first have the IS-II Platform Software installed, which is already installed unless a catastrophic failure has occurred (see Chapter 6, if necessary). Installation consists of five steps, which must be completed in the following order: Install the Integrated Voice Power (lVP) System software.
Page 63: Step 2: Install Avp Application Software
Maintaining IS-II Applications — When you have the correct diskette inserted, the system responds: Copying Integrated Voice Power System Software to hard disk do not remove diskette. Reached end of medium on input. You may remove this diskette. Insert diskette number 2 and strike the <ENTER> key.
Page 64 Maintaining IS-II Applications Press [ENTER] — The following messages display: Verifying AUDIX Voice Power Application Software diskette. Copying AUDIX Voice Power Application Software to hard disk do not remove diskette. Reached end of medium on input. You may remove this diskette. Insert diskette number 2 and strike the <ENTER>...
Page 65: Step 3: Install Merlin Legend Switch Integration Software
Maintaining IS-II Applications When the software has been loaded successfully, the system will indicate that it is ready for the MERLIN LEGEND Switch Integration Software diskette. NOTE: Do not quit at this point. Step 3: Install MERLIN LEGEND Switch Integration Software Wait for the following message to appear: Insert first diskette of MERLIN LEGEND Switch Integration Software.
Page 66: Step 5: Confirm Avp Installation
Maintaining IS-II Applications Step 5: Confirm AVP Installation When the Iogin prompt appears, you are ready to confirm that the AVP application software has been installed on the Master Controller II. Log into the system using the maint Iogin and the password. —...
Page 67: Step 1: Install Ivp Software
Maintaining IS-II Applications Step 1: Install IVP Software Insert diskette #1 and then press [ENTER] — The screen eventually shows the following: Copying Integrated Voice Power System Software to hard disk do not remove diskette. Reached end of diskette on input. You may remove this diskette.
Page 68: Step 3: Reboot The System
Maintaining IS-II Applications When the system prompts you to remove diskette #2 and insert diskette #3, place the third diskette into the drive and then press [ENTER] When the system prompts you to remove diskette #3 and insert diskette #4, place the third diskette into the drive and then press [ENTER] When the system prompts you to do so, remove the diskette from the drive.
Page 69: Step 4 Confirm Aa Installation
Maintaining IS-II Applications Step 4 Confirm AA Installation When the Iogin prompt appears, you are ready to confirm that the AA application software has been installed on the Master Controller Il. Log into the system using the maint Iogin and the password. —...
Page 70: Step 1: Install Cas Software
Maintaining IS-II Applications Step 1: I Install CAS Software Insert diskette #1 and then press [ENTER] The screen shows: — Verifying Call Accounting System Software diskette — If you insert the wrong diskette or forget to put the diskette in, the system responds: Confirm Incorrect, missing, or damaged diskette.
Page 71: Step 2: Confirm Cas Installation
Maintaining IS-II Applications Remove diskette #3, insert diskette #4, and then press [ENTER] — When the process is complete, the screen shows the following: You may now remove the diskette from the drive. Installing Call Accounting System Software..........—...
Page 72 Maintaining IS-II Applications Mark the application to be removed then press (REMOVE) and follow [F5] the instructions. For AUDIX Voice Power, Automated Attendant, and Cartridge Tape Utilities, a system shutdown is initiated automatically at the end of the removal process. When you are prompted, reboot the system using —...
Page 73: Chapter 5- Customizing Applications
Customizing Applications CAS Customization The following description leads you through the CAS user customization process. For more detailed information, see the AT&T Call Accounting System (CAS) Integrated Solution II Site Installation and Implementation Guide. There are three setup diskettes to be configured before the application can be used. The CAS User Setup process consists of the following steps: Installing the PBX/KTS Interface Installing the City/State diskette...
Page 74: Installing The Pbx/Kts Interface
Customizing Applications Installing the PBX/KTS Interface Select Install PBX/KTS Interface and press [ENTER] — The Install PBX/KTS Interface screen is displayed and the system responds: Ready to read PBX/KTS Interfaces from media. Insert the PBX/KTS Interface diskette and press . If you have a [ENTER] Streaming Tape Unit, you will be prompted for the type of media you are using.
Page 75: Installing The City/State Diskettes
Customizing Applications Installing the City/State Diskettes Select Install Update from the System configuration menu and press [ENTER] . — The Install Update screen is displayed and the system responds: Ready to read in software from media Confirm Please insert the floppy disk. If the program installation requires more than one floppy disk, be sure to insert the disks in the proper order, starting with disk number 1.
Page 76: Installing The Major Metro Or Customized Rate/Tariff Diskette
Customizing Applications Installing the Major Metro or Customized Rate/Tariff Diskette NOTE: If you have the Customized Rate/Tariff diskette, use it in place of the Major Metro diskette. The procedures are the same for the Major Metro or Customized Rate/ Tariff diskette. From the System Configuration menu, press (CANCEL) to return to the [F6]...
Page 77 Customizing Applications Press [ENTER] The system responds: — Please wait -- Updating system tables. — A series of dots prints indicating that the data is being written from a temporary area to a permanent area, and the Edit Site Information screen appears automatically.
Page 78 Customizing Applications Press to save the information. [ESC] — The Edit CDR Collection Information screen appears. The Direct PBX Interface Parameters are defaults for the MERLIN LEGEND Communications System and don’t need to be changed. CALL RECORD COLLECTION INFORMATION Collection Device: DIRECT Call Record Format legedbase (MERLIN LEGEND), basic SMDR Recoord) legendisdn (MERLIN LEGEND, ISDN format with ANI)
Page 79 Customizing Application Press [ENTER] — The Site Configuration menu appears automatically. Press to return to the Call Accounting System menu.
Page 80: Editing Cas Screens
Customizing Applications Editing CAS Screens Select Organization Configuration from this menu and then select Edit Organization Table. Press Press to add information. Edit these screens using data from the Company Organization planning forms. Press to save information. [ESC] Press to exit the screen. Editing CDR Port Information From the CAS main menu, select CDR Collection Configuration Menu.
Page 81: Administering The Voice System
Customizing Applications Administering the Voice System This option allows you to customize your AVP and AA applications once they have been installed. The customer should have completed the planning forms prior to starting this procedure. To access the Voice System Administration, do the following: Select Voice System Administration from the Technician Maintenance menu.
Page 82: Recovering From Catastrophic Failures
Recovering From Catastrophic Failures Recovery Procedures Although the initial installation of the UNIX Base System Package and customer- ordered applications is done at the Staging Center using a Streaming Tape Unit (STU) and a cartridge tape, you maybe responsible for recovering the system from cartridge tapes and/or diskettes after a catastrophic failure at the customer site.
Page 83: Recovering From Hard Disk Failure
Recovering From Catastrophic Failures Recovering from Hard Disk Failure There are two methods used for recovering from hard disk failure: diskette and tape. Customers without a tape unit and tape backup use the diskette method. All applications, administrative files, and voice system files are recovered from diskette. Customers having tape drives and backup tapes can be recovered more quickly from hard disk failure than those using diskettes alone.
Page 84: Recovering Using Tape
Recovering From Catastrophic Failures Appropriate Application Diskettes: — AVP (AUDIX Voice Power) — IVP System Software Release 1.2 diskettes (four) — AVP Application software Release 2.1 diskettes (five) — MERLIN LEGEND Switch Integration Software Release 1.1 diskette — CAS (Call Accounting System) - CAS diskettes (four) and setup diskettes (four) NOTE: Only three of the four setup diskettes are to be used, because...
Page 85: Using The Diskette Method
Recovering From Catastrophic Failures Using the Diskette Method NOTE: You will follow this procedure only if the customer does not have a tape drive and backup tapes. If you are recovering the system from a hard disk crash, do the following: Replace the hard disk.
Page 86 Recovering From Catastrophic Failures Press [ENTER] The system responds: — WARNING: A new installation of the UNIX System will destroy all files currently on the system. Do you wish to continue? (y or n)? Type y and press [ENTER] — The system responds: Do you want to partition your hard disk as follows? 90% “UNIX System”...
Page 87 Recovering From Catastrophic Failures Type 1 at the Enter Selection: prompt and press [ENTER] system responds: — Indicate the type of partition you want to create (1 - UNIX System, 2 = DOS only, 3 = Other, x = Exit) Type 1 for UNIX and press [ENTER]...
Page 88 Recovering From Catastrophic Failures Selection: prompt. Select and press at the Enter [ENTER] — The system responds: If you created a UNIX system or DOS partition, you reflect the new disk must format the partition to the active partition configuration. Changing only does not require a format.
Page 89 Recovering From Catastrophoic Failures Type y and press [ENTER] The system responds: — Do you want to allocate a crash/dump area on your disk? If you do not, the swap/paging area will be used to save the memory image in the event of a system panic (y/n)? Type and Press...
Page 90 Recovering From Catastrophic Failures Answer the next set of questions appropriately: Is this allocation acceptable to you (y/n)? Type y and press [ENTER] UNIX System file system(s) will now be created on your hard disk. . . UNIX System file system(s) have been created in your active UNIX system partition.
Page 91 Recovering From Catastrophic Failures When you hear the beep indicating the installation incomplete, remove the diskette. — You will receive this message: Please insert the UNIX System “Base System Package” Floppy Disk 3 of 7 and then strike ENTER. Repeat this process for diskettes #3 - #7. —...
Page 92: Installing Is-Ii Platform And Other Unix Software
Recovering From Catastrophic Failures Type system25 at the Re-enter new password: prompt and press [ENTER] The UNIX Operating System will now be rebuilt. This will take approximately 2 minutes. Please wait. The UNIX kernel has been rebuilt. NOTE: Your system is equipped with two built-in serial ports.
Page 93 Recovering From Catastrophic Failures The installation procedure is as follows: When you see the following prompt, Welcome to the AT&T 386 UNIX System. Console login: type root and press [ENTER] . Type system25 at the password: prompt and press [ENTER] Type installpkg at the UNIX prompt and press [ENTER] —...
Page 94 Recovering From Catastrophic Failures Remove the FMLI diskette and insert the first FACE diskette and then press [ENTER] — System messages continue. You may remove this diskette. Insert diskette number 2 and strike the <ENTER> Remove diskette #1, insert diskette #2, and then press [ENTER] —...
Page 95: Utility (Spm) And Other Applications
Recovering From Catastrophic Failures Remove the FACE HELP diskette, insert the editing diskette, and then press [ENTER] — System messages continue. Verifying Editing diskette copying editing to hard disk do not remove diskette You may now remove the diskette from the drive Installing Editing Editing installation completed.
Page 96 Recovering From Catastrophic Failures When you have removed the diskette, press [ENTER] — The Administer Integrated Solution II window appears. Administer Integrated Solution II AUDIX Voice Power (AVP) Cartridge Tape Utilities Call Accounting System (CAS) Automated Attendant (AA) CANCEL UN/MARK INSTALL HELP Screen 6-1.
Page 97: Installing Applications
Recovering From Catastrophic Failures Installing Applications Having completed installation of SPM, you can proceed to the appropriate section in Chapter 4, “Maintaining IS-II Applications,” for instructions on how to install the application package(s) that you have selected. If the customer has backed up administrative and/or voice system files as described in Chapter 5 of the AT&T Integrated Solution II System Manager’s Guide, you will also have to restore these files after installation.
Page 98 Recovering From Catastrophic Failures Insert the diskette you labeled “System Files Backup” and press [ENTER] — The system responds: Restore in progress — The screen displays the number of blocks and then the following messages: The IS- II Application Administrative Files restore from floppy disk was successful.
Page 99: Using The Tape Method
Recovering From Catastrophic Failures Using the Tape Method If you are recovering from a hard disk crash, follow the procedures outlined below. You wiII need two tape cartridges (made with a previous system backup) before you begin these procedures. Replace the hard disk. For this information, see the PC 6386 WGS Service Manual or the AT&T Applications Contnoller User’s Guide for the Master Controller II+.
Page 100 Recovering From Catastrophic Failures Insert the Cartridge Tape Utilities diskette and press [ENTER] — The system responds: Installation in progress - do not remove the floppy disk. Searching for the size file. Install in progress. Installing Cartridge Tape Utilities - Version x.x...
Page 101: Restoring System Files
Recovering From Catastrophic Failures Restoring System Files To restore the system files (includes application programs and IS-II Platform software) after a hard disk crash, do the following: Type root at the Welcome to AT&T 386 UNIX System Console Login: prompt and press [ENTER] Type system25 at the Password: prompt.
Page 102: Restoring From Data Corruption
Recovering From Catastrophoc Failures Select Voice System Restore from the Restore Files menu and press [ENTER] Select Complete Voice System Restore from Tape and press [ENTER] Insert the tape you labeled “Voice Files” and press [ENTER] — The system responds: Restoring speech saved on (gives date of backup here and other messages appear) —...
Page 103 Recovering From Catastrophic Failures If you have a tape drive, do the following to restore from data corruption. Select Restore Files from the Technician Maintenance menu and press [ENTER] — The Restore Files window is displayed: Restore Files >Administrative Files Restore from Diskette Complete System Restore from Tape Voice System Restore HELP...
Page 104 Recovering From Catastrophic Failures Insert the tape labeled System Files and press [ENTER] — The system displays a long list of files that are being restored from tape. When this process is over the system responds: The application files and system files have been successfully restored.
Page 105: Chapter 7- Upgrading To A New Is-Ii Release
Upgrading to a New IS-II Release Introduction Upgrading from one release to another may include the installation of software, hardware, or both. This section describes how to perform these upgrades. Each procedure is complete and maybe performed independently of the others. Perform the appropriate procedures in the following order (all of which are described in this chapter): The following procedures are described in this chapter.
Page 106 Upgrading to a New IS-II Release If you are using the Master Controller II+, see the AT&T Applications Controller User's Guide. the following procedures to install the streaming tape drive: At the Login: prompt, type and then press maint [ENTER] At the Password: prompt, type the password and then press [ENTER] —...
Page 107 Upgrading to a New IS-II Release — The Technician Maintenance window is displayed. Technician Maintenance >Administer Integrated Solution II Backup Files Restore Files Maintenance Log Printer Setup Password Protection Set Time and Date System Shutdown Full Screen UNIX Voice System Administration CANCEL HELP Screen 7-2.
Page 108 Upgrading to a New IS-II Release — The Administer Integrated Solution window is displayed. Administer Integrated Solution II IS-II Platform Software (ISIIPS) System Programming & Maintenance Utility (SPM) AUDIX Voice Power (AVP) >Cartridge Tape Utilities Call Accounting System (CAS) Automated Attnedant (AA) REMOVE HELP UN/MARK INSTALL...
Page 109: Installing The Optional 100 Mb Or 200Mb Disk Drive
Upgrading to a New IS-II Release Refer to Appendix C “System Expansion” of the AT&T 6386/SX Work Group System User's Guide, which was supplied with the Master Controller II, for instructions on installing expansion hardware. Read the section "Installing Expansion Kits" for general information and safety precautions. If you are using the Master Controller II+, see the AT&T Applications Controller User’s Guide.
Page 110 Ugrading to a New IS-II Release The 100MB or 200MB disk drive is to be installed in the system module where the existing 40MB, 80MB, or 100MB disk drive is currently located. You will have to remove the existing disk drive and then replace it with the 100MB or 200MB disk drive.
Page 111: Updating Is-Ii And Applications
Upgrading to a New IS-II Release Set the fixed-disk BIOS parameters as described in Appendix B of the AT&T 6386/SX Work Group System User's Guide under “Setting Fixed-disk Drive Types.” NOTE: Read sections “What Does the SETUP Program Do?” and “How to Run the SETUP Program”...
Page 112: Updating Platform Software
Upgrading to a New IS-II Release Updating Platform Software The IS-II Platform Software update process preserves all administrative files (including voice files, if appropriate). From the Technician Maintenance window, select Administer Integrated Solution II and press [ENTER] — The following screen appears: Administer Integrated Solution II >IS-II Platform Software (ISIIPS) System Programming &...
Page 113: Updating Is-Ii Applications
Upgrading to a New IS-II Release Updating IS-II Applications Use this function to upgrade a customer to a new release of an application (i.e. AUDIX Voice Power) the customer is currently using. This procedure automatically removes the current version while retaining all administrative files (and voice files, if any exist).
Page 114: Troubleshooting
Troubleshooting Power On Self Test When the Power On Self Test (POST) is initiated on booting the system, two columns of information appear on the screen. The left-hand column identifies the item being tested; the right-hand column indicates "PASS," "FAIL," or the amount of memory allocated.
Page 115 Troubleshooting Cause of Failure Screen Item Keyboard a) Pressed key while booting — reboot system b) Keyboard bad — replace keyboard c) Motherboard problem If not 0384 Kbyte: Dedicated Memory a) Configuration error — check ROM BIOS settings b) Memory problem — replace memory c) Motherboard problem If not 0640 Kbyte: Base Memory...
Page 116: Hard Disk Failure
Troubleshooting Hard Disk Failure If the hard disk fails, do the following: Check all connections. Reboot the system. Run diagnostic tests on the hard disk using the appropriate diagnostic diskette. Replace the hard disk (if it still fails) and recover the system from disk or tape. (Refer to the appropriate sections on recovering from a hard disk failure in Chapter 6, “Recovering from Catastrophic Failure.”) Motherboard Failure...
Page 117: Ivp Board Diagnostics
Troubleshooting Table 8-2. Disk Drive Parameters Size Type Size (MB) 40MB 80MB 100MB None 200MB Disable shadow BIOS ROM, using SETUP screen 3, for all systems. Set option to Disabled. Exit the SETUP program by following the instructions on the screen. Press (Escape) to reboot the system so that the changes will [ESC]...
Page 118: Data Corruption
Troubleshooting Data Corruption If the screen is garbled and/or the system is running, but error messages are displayed from the UNIX system or one of the installed applications, it may mean that there is corrupt data. If this is the case, you must restore the entire system. Refer to the section titled “Restoring from Data Corruption”...
Page 119 Troubleshooting Select Disk Usage Report and press [ENTER] — The Disk Usage Report is displayed. Warning messages for low partition space are displayed if available disk space is less than the system thresholds. Voice Partition information will be displayed only if you are using AUDIX Voice Power (AVP) or Automated Attendant (AA).
Page 120: Unix Diagnostic Message
Troubleshooting UNIX Diagnostic Message During start-up booting (when you power up) you may receive the following UNIX message on the screen. Enter the name of the kernel to boot: This message will occur if you inadvertently press a key while the UNIX system is booting up or if certain files have been corrupted.
Page 121: Manuals
Appendix A: Ordering Information Manuals In addition to the Integrated Solution II documents, there are other manuals required for detailed information on the MERLIN LEGEND Communications System, each lS- II supported application package, your processor, and associated peripherals. To order copies of the documents listed below, contact your AT&T sales representative, AT&T authorized dealer, or call 1-800-432-6600 (U.S.A.) or 1-800-255-1242 (Canada).
Page 122 Information Appendix A: Ordering AT&T Call Accounting System (CAS) integrated Solution II Site Installation and lmplementation Guide Doc. # 585-247-010 AT&T AUDIX Voice Power User's Guide Doc. # 555-600-724 AT&T AUDIX Voice Power Installation and Maintenance Guide Doc. # 555-600-722 AT&T AUDIX Voice Power System Manager's Guide Doc.
Page 123: Parts
Appendix A: Ordering Information Parts To order any of the parts listed below, call 1-800-222-7278. Table A-1. Ordering Information for Cables and Parts Comments Item Comcode 9-25 pin adapter 406139394 Required if any printer used Printer Cable 2724-89G 524305000 2725-07X 104160148 2.5 Feet D8W-87 Cord...
Page 124 Index Data corruption, restoring, 6-21 Disk Usage Report, Disk drive, Administrative files, installing, 7-5 restoring, 6-16 Application packages, checking, 2-18 Applications, upgrading, 7-7 AUDIX Voice Power (AVP), installing, 4-5 Software, 1-2 Files, Automated Attendant (AA), backing up, 3-3 installing, 4-9 restoring, 3-3 Software, 1-2 Hard disk, 1-4...
Page 125 Index Printer, IS-II, administering, 3-2 570/571, 2-6 connecting the hardware, 2-24 570/571, initializing, 2-8 changing the setup, 2-26 installing, 6-11 connecting, 2-7 logging on, 2-17 platform software, 1-2 preparation, 2-5 upgrading, 7-8 testing, 2-27 upgrading applications, 7-9 IVP, diagnostics, 2-28 IVP4 Board, configuration and installation, 2-8 voice lines, connecting, 2-13...
Page 126 Index Technician Maintenance Menu , 3-1 TTY Ports, connecting, 2-24 testing, 2-26 UNIX diagnostic message, 8-7 UNIX software, installing, 6-11 UNIX System files, installing, 6-4 Video display, connecting, 2-5 Voice system, administering, 5-9 Voice system Files, restoring, 6-20 Index-3...

Lucent Technologies Integrated Solution II Installation Manual

Chapter 1- Introduction

Chapter 2- Hardware Setup

Chapter 3- Maintaining IS-II

Chapter 4- Maintaining IS-II Applications

Chapter 5- Customizing Applications

Chapter 6 - Recovering from Catastrophic Failure

Chapter 7- Upgrading to a New IS-II Release

Chapter 8 Troubleshooting

Quick Links

Installation Guide

Troubleshooting

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