Multiple Where Clauses; Where Clause With A Range/List Variable; Where Clause For Selecting Rows From An Acd - Lucent Technologies CentreVu Version 8 Report Designer User Manual

SQL Query and CMS Database Table Basics
About SQL Queries
Multiple WHERE
Clauses
WHERE Clause
with a Range/List
Variable
WHERE Clause
for Selecting
Rows from an
ACD
To put two or more clauses in a statement, use and or or. Use and to
define two or more clauses where CentreVu CMS finds only rows that
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meet all conditions. For example, the following statement searches for
rows where splits had an average speed of answer greater than 30
seconds and abandons greater than 100.
Select rows where: ANSTIME/ACDCALLS > 30 and ABANDONS > 100
Use or to define two conditions where CentreVu CMS finds rows that
meet either condition but not necessarily both. For example, the following
statement searches for rows where splits had too many abandoned calls
or too many extension-out calls.
Select rows where: ABANDONS>15 or
AUXOUTCALLS+ACWOUTCALLS>7
If a variable name, as defined in the Define Input window, has been
assigned the Multi-Value option, your WHERE clause must use the
equals sign (=) with the variable name. In addition, if a variable name has
the Multi-Value option, the WHERE clause for that variable name should
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appear in the Select rows where field before any WHERE clause
that does not have a Multi-Value variable.
If a variable name has the Multi-Value option and the WHERE clause for
that variable name appears in the Select rows where field after a
WHERE clause that does not have a Multi-Value variable, the report will
not show accurate data when you run it.
In your WHERE statement, Report Designer always includes a clause to
select the ACD (ACD = $acd)
If you use this default clause, you do not need to define the variable in the
Define Input window because CMS understands $acd to be the current
ACD. However, if you wish, you can define a different variable name for
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the ACD database item so the user can specify the desired ACD(s) when
ordering the report (such as in Multi-ACD reports). You can also
hardcode the ACD in a WHERE clause, as in the following example.
Select rows where: ACD = 1
CentreVu Report Designer Version 8 User Guide
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