Troubleshooting Guide; Refer To Section Iv Of The Owners Manual - Hayward HeatPro® Owner's Manual

Troubleshooting
Check the installation of the heat pump first to assure it is installed per the installation manual. Ensure the
electrical hook-up is correct by checking the breaker is sized correctly for your unit and the wiring is per
the National Electric Code. Reference the installation manual to ensure that the plumbing is installed
correctly.
Circuit Breakers: if you suspect that a circuit breaker may be tripped, turn the breaker to the "off"
position and then back to "on". Visually checking the breaker is "on" is inadequate, as some switches
move only a short distance when they trip. Toggle the switch to "off" then "on" every time you suspect it
is tripped.
Troubleshooting a Chiller model
or cooling cycles of a heat/cool unit:
Troubleshooting Guide for
Problem
Heat pump is not running
(Note: the pool filter pump
must be running before the
heat pump will operate.)
Heat pump running
but not heating
"Heat" or "RUN" does not come on.
Heat pump runs continually
Heat pump is cycling
(on / off too quickly)
Water coming from bottom of unit
If you are troubleshooting problems with a Chiller model or
cooling cycles of a heat/cool unit, the following charts cover
the majority of issues. If you are unable to resolve or
determine a problem, additional info can be obtained by
contacting the HAYWARD Service Dept.
MECHANICAL
Possible Cause
No power to unit
Breaker is thrown
Thermostat not turned up high enough
5 minute delay timer still running
Low water flow
Outside temperature to low
Fan not functioning
Make sure thermostat is high enough
System Component failure.
Thermostat set too high
Electrical component failure
Bad valve or improper water flow
Low refrigerant, low ambient temp,
or high humidity with low ambient temp
Condensation
Possible water leak
Thermostat Control
Possible Solution(s)
Check the breaker / see note above
Turn thermostat up until unit comes on
Be sure the 5 minute delay has passed
Unhook cleaning devices (skimmers, crawlers, etc.)
Check outside ambient temperature / wait for warmer
temperatures for unit to operate. (refer to Operating Principles)
Call HAYWARD for service info.
Adjust thermostat for higher heating temperatures.
Refer to page 7 to find your thermostat instructions.
Call HAYWARD for service info.
Turn off the filter pump. If the unit is still running after 2 minutes,
turn off the power to the unit and contact HAYWARD for service.
Check valve settings and ensure water flow is sufficient
(is the filter pump running continually?) If heat pump continues
to cycle, turn unit off to prevent compressor damage.
Check evaporator coil for severe frost. Turn unit off to prevent
If heat pump continues to cycle, turn unit off to prevent
This is normal and there is no reason to be concerned
Turn the unit off for at least 2 hours, but leave the filter pump
running continuously. If water dries up then it is only
condensation. Otherwise there is a possible leak.
16
Make sure power is on.
Make sure filter is clean
Make sure filter pump is on
Turn thermostat down
compressor damage.
compressor damage.