Appendix E
Troubleshooting
I subscribe to a
non-traditional
telephone
service that uses
my computer
to establish
connections, and
my telephone
doesn't work.
•
Make sure your computer is powered on.
•
Make sure your Internet connection is working properly.
•
Make sure that the software is installed and running for
your non-traditional telephone service.
•
Make sure to plug your USB telephone adapter into
a dedicated USB port on your computer. Do not plug
into a multiple port USB hub (USB splitter) that is not
powered.
•
In a few rare instances, the USB port on your computer
may not have enough power. In these instances, try
using a USB hub with its own external power supply.
•
If you are using a firewall, it may prevent access to your
non-traditional telephone service provider. Contact your
service provider for more information.
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