Toshiba BDX1200 Owner's Manual page 46

Recommended Action for a Remedy
The product arrives damaged, incomplete, does not substantially
match description or is not substantially fit for purpose.
The product has warranty related fault that is within the timeframe
specified by the Supplier's refund / exchange policy.
The product has warranty related fault after the timeframe specified
by the Supplier's refund / exchange policy.
The product has physical damage or exhibits a fault not related to
the Toshiba warranty.
The product exhibits a fault not related to the Toshiba warranty but
has third party extended warranty or insurance cover.
Problems with repair service delivery or remedy.
.
To Obtain Service
1..Read.the.owner's.manual.before.operating.
2..Visit.Toshiba's.website.for.product.technical.updates.(Please.refer.to."Toshiba.Online.Support".section.
3..Contact.your.Supplier.and.discuss.the.problem.to.eliminate.issues.related.to.setup,.cables.or.connected.
devices..You.will.be.referred.to.Toshiba.Support.Centre.if.the.Supplier.determines.the.problem.is.related.to.
this.Warranty.
4..If.your.Supplier.is.unable.to.assist.you,.call.the.Toshiba.Support.Centre.within.the.Warranty.period.and.no.
later.than.30.days.after.the.discovery.of.the.claimed.defect.(whichever.is.the.earlier).
When.you.call.the.Toshiba.Support.Centre,.a.support.representative.will.help.you.to.diagnose.the.problem.
and.identify.the.most.likely.method.for.remedy,.including.a.suitable.service.point.
.
Toshiba Online Support
Technical.support.is.available.electronically.on.Toshiba's.website.www.mytoshiba.com.au.or.www.my-
toshiba.co.nz, here you will find answers to many commonly asked technical questions in Australia and New
Zealand, and support files. Additionally, you can register your product and obtain a list of ASPs nearest to you.
Toshiba Support Centre
Toshiba provides setup assistance in the first 90 days of purchase and telephone analysis of warranty related
issues.for.the.entire.warranty.period.during.normal.business.hours,.5.days.a.week..If.appropriate,.this.may.
include.referral.to.an.ASP.
If you seek technical phone support beyond this period including assistance to install, configure or troubleshoot
the.product.or.any.third.party.device,.this.service.is.available.at.the.applicable.rates.by.contacting.the.Toshiba.
Service.Centre.
Australia :
New Zealand :
Be.sure.to.have.the.following.information.available.before.you.call:
•Your.product's.model.and.serial.numbers
•Applicable.error.messages.or.fault
•Any.peripherals.or.third-party.accessories.connected.to.your.product
If.the.warranty.service.provided.does.not.meet.the.offer.outlined.in.this.document,.please.detail.your.concerns.
to.Customer.Relations,.Information.Systems.Division,.by.a.letter.addressed.to.the.below.or.email:.customer-
relations@toshiba-tap.com.
Toshiba.(Australia).Pty.Limited.
ISD.Customer.Relations.
Building.C,.12-24.Talavera.Road.
North.Ryde.. .
NSW 2113 (Head Office)
Australia

13 30 70
0800 445 439
. . .
. . .
. or. .
. . .
Contact your Supplier (or place of purchase).
Return the product to your Supplier for refund or exchange, subject
to and in accordance with the Supplier's policy.
Contact the Toshiba Support Centre to determine and arrange the
best service option for you.
Contact the Toshiba Support Centre for a list of recommended
Authorised Service Providers. Service shall be at Toshiba's or its
Authorised Service Provider's rates and terms then in effect.
Refer to the Third Party Extended Warranty or Insurance Cover
information booklet or contact your Supplier.
Contact your repairer directly.
. Toshiba.(Australia).Pty.Limited
. ISD.Customer.Relations
. PO.BOX.350
. North.Ryde.1670
Australia