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4
Software Installation
Insert the provided Resource CD into your CD-ROM drive.
1
2
The Setup Wizard will automatically pop up, then click
Search
Software".
* If the CD does not automatically run with the installation window
appearing, nd the CD drive in the "My Computer" space and run it
directly there.
Appendix: Con gure the Camera via IP Search
With
"IP
Search", you can change the IP related parameters of wired interface and connect the camera to the wireless network quickly. Wireless
setting is for TL-SC3230N only.
LAN Setting
Select the camera you want to con gure and click the "LAN"
1
button. Modify the relative settings of the selected device.
Click "
<<
" button to quit the LAN setting procedure or click
"
>>
" button to move to next page.
Change the login password. Tick the box and then key in a
2
new username and password, and click "Submit" button to
perform your settings accordingly. Click "
<<
" button to
return to the previous page.
Click
"Install IP Search
Software", and the IP Search
3
Software window will appear. Click "Next" to follow the
wizard steps to install the software .
"IP
Click "Finish" to complete the setup and the icon of "IP
4
Search" will display on the computer's Desktop.
Note:
Surveillance Manager software is provided on the CD for
you to manage the camera. For detailed instruction,
please refer to its user manual included.
Wireless Setting
Select the camera you want to con gure and click the
1
"WIRELESS" button. Click SSID to select your wireless AP or
router and key in WEP or WPA key. Click "
wireless setting and then submit your settings.
After taking the steps above, you will be prompted to
2
unplug the Ethernet cable to activate wireless access. And
you can select to test wireless settings or nish wireless
procedure in the following gure.
5
Access the Camera Using IP Search
Click the icon of IP Search on the computer's Desktop.
1
Click "SEARCH", the main page will show up and list all
active TP-LINK camera devices. Select the camera based
on its MAC address, which can be found on its label.
Double click the selected camera and you will link to this camera
by browser (or you can click "VIEW" to view the live video on the
right corner of the page) .
When you are accessing the Camera for the rst time, a yellow
2
information bar will appear at the bottom of the web page.
Click the "Install" button. Then click "Install" at the prompt.
Troubleshooting
1
What can I do if the information bar does not show up?
Open an IE browser. Click "Tools", then "Internet options".
Click "Security" -> "Internet" -> "Custom level...". Find the
item "Download signed ActiveX controls" and set to
"Prompt (recommended)", then click "OK". Click "Security" ->
"Local intranet" -> "Custom level...". Find the item
"Download signed ActiveX controls" and set to "Prompt",
then click "OK".
>>
" to con rm
2
What can I do if I forget the login name and password?
Keep the camera powered on, then press and hold the Reset
button for more than 5 seconds. Afterwards release it, and the
camera will be restored to factory defaults after reboot. Both
the default name and password are admin.
3
What can I do if I can't access the Camera?
Make sure the Power LED is solid orange. If you can't nd the IP
address through IP Installer, please log into your router and
nd the camera's IP address in the DHCP Client list. If this still
doesn't work, please reset the camera.
4
What can I do if the video image ickers?
Wrong power line frequency makes images icker. Make sure
the power frequency of your camera is 50 or 60Hz. If the object
is dark, the image will icker. Make the environment around
the camera brighter.
For more details about Troubleshooting and Technical Support
contact, please log onto our Technical Support Website.
http://www.tp-link.com/en/support
Live video will display in the center of your web browser.
3
If you want to con gure the parameters of the camera,
4
please click "Setting" on the web management page.
Enter User name and Password to log onto the
admin /
con guration page of the camera. (Default is
admin)
Note:
If the information bar does not show up, please refer to
Troubleshooting
For advanced settings, please refer to the User Guide on the
Resource CD.
Technical Support
For more troubleshooting help, go to www.tp-link.com/en/support/faq
To download the latest Firmware, Driver, Utility and User Guide, go to
http://www.tp-link.com/en/support/download/
For all other technical support, please contact us by using the following details:
Global
Australia / New Zealand
Tel: +86 755 26504400
Tel: AU 1300 87 5465
E-mail: support@tp-link.com
NZ 0800 87 5465
Service time: 24hrs, 7 days a week
E-mail: support.au@tp-link.com (Australia)
Singapore
support.nz@tp-link.com (New Zealand)
Tel: +65 62840493
Service time: 24hrs, 7 days a week
E-mail: support.sg@tp-link.com
Turkey
Service time: 24hrs, 7 days a week
Tel: 444 19 25 Turkish Service
UK
NZ 0800 87 5465
E-mail: support.tr@tp-link.com
Tel: +44 (0) 845 147 0017
Service time: 9:00 AM to 6:00 PM, 7days a week
E-mail: support.uk@tp-link.com
USA / Canada
Service time: 24hrs, 7days a week
Ukraine
Toll Free: +1 866 225 8139
E-mail: support.usa@tp-link.com
Tel: 0-800-505-508
Service time: 24hrs, 7days a week
E-mail: support.ua@tp-link.com
Service time: Monday to Friday
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14:00 PM to 22:00 PM
Tel: 1300 88 875465 (1300 88TPLINK)
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E-mail: support.my@tp-link.com
Service time: 24hrs, 7days a week
Toll Free: 0800-770-4337
Poland
(Portuguese Service)
E-mail: suporte.br@tp-link.com
Tel: +48 (0) 801 080 618 / +48 22 7217563
Service time: Monday to Saturday
(if calls from mobile phone)
08:00 AM to 08:00 PM
E-mail: support.pl@tp-link.com
Service time: Monday to Friday 9:00 AM to 5:00
Italy
PM. GMT+1 or GMT+2 (Daylight Saving Time)
Tel: +39 0230519020
Switzerland
E-mail: support.it@tp-link.com
Tel: +41 (0)848 800998 (German Service)
Service time: Monday to Friday,
E-mail: support.ch@tp-link.com
9:00 AM to 6:00 PM, 2:00 PM to 6:00 PM
Fee: 4-8 Rp/min, depending on rate of
Indonesia
di erent time
Tel: (+62 ) 021 6259 135
Service time: Monday to Friday 9:00 AM to
E-mail: support.id@tp-link.com
6:00 PM. GMT+ 1 or GMT+ 2 (Daylight Saving
Service time: Monday to Friday 9:00
Time)
-12:00 ; 13:00 -18:00 (Except public
France
holidays)
Tel: +33 (0) 820 800 860 (French service)
Germany / Austria
Email: support.fr @tp-link.com
Fee: 0.118 EUR/min from France
Tel :+49 1805 875465 (German Service)
+49 1805 TPLINK
Service time: Monday to Friday 9:00 AM to
E-mail: support.de@tp-link.com
6:00 PM (Except French Bank holidays)
Russian Federation
Fee: 0.14 EUR/min from the German
xed phone network and up to 0.42
Tel: 8 (499) 754-55-60
8 (800) 250-55-60
EUR/min from mobile phone.
(toll-free call from any RF region)
Service Time: Monday to Friday, 9:00 AM
E-mail: support.ru@tp-link.com
to 6:00 PM, GMT+1 or GMT+2
Service time: From 10:00 to 18:00 (Moscow time)
(Daylight Saving Time in Germany)
*Except weekends and holidays in
* Except bank holidays in Hesse
Russian Federation
www.tp-link.com
TP-LINK TECHNOLOGIES CO., LTD.
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