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System Troubleshooting
This chapter provides instructions on how to troubleshoot system hardware problems. If the problem can't be
resolved using the procedures described here, information for getting online technical assistance is also
provided.
Hardware Diagnostic Procedure
IMPORTANT: The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer
products, prototype cards, or modified options can give false errors and invalid system
responses.
1.
Obtain as much detail as possible about the presented failure symptoms.
2.
Verify the symptoms by attempting to re-create the failure through diagnostic tests or by repeating the
same condition that precedes the symptoms.
3.
Refer the table below to determine which corrective action to perform.
Problem
Power failure
POST failure
Specific component
failure
Intermittent failure
Chapter 4
Symptom
The power indicator does light up or
stay lit.
POST does not complete. No beep or
error codes issued.
POST detects an error and displayed
messages on screen.
Dysfunctional component symptoms
(e.g. blurred LCD display).
Symptoms cannot be re-created
Section to Refer to
"Power System Check" on page 65
"POST Error Message" on page 67
"Undetermined Problems"
"POST Error Message" on page 67
"POST Error Message" on page 67
Use the customer-reported symptoms
and go to the "POST Error Message"
section on page 67.
"Intermittent Problems" on page 78
Chapter 4
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