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Troubleshooting
Connecting to a computer
Symptom
Your computer is not playing videos, images,
or sound located on your camcorder properly.
The playback screen is paused or distorted.
Overall operations
Symptom
The date and time are incorrect.
Explanation/Solution
• Video playback or sound may stop temporarily depending on your computer. The video or
sound copied to your computer is not affected.
• If your camcorder is connected to a computer that does not support Hi-speed USB (micro
USB 2.0), the image or sound may not play back correctly. Images, video, and sound copied
from the camcorder to your computer are not affected.
• Check the system requirements to play a video.
• Shut down all other applications currently running on the computer.
• If you play back a video on your camcorder when it is connected to a computer, the video
may not play back smoothly on the computer, depending on the transfer speed. Please copy
the file to your PC, and then play it back.
Explanation/Solution
• Has the camcorder been left unused for a long period of time?
The backup internal rechargeable battery may be discharged. page 20
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Appendixes
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