However, ENERGY STAR labeled HD DVR set-top boxes qualify for ENERGY STAR only when configured with the DIRECTV Whole-Home DVR service. All other ENERGY STAR labeled set-top boxes, when used in conjunction with a DIRECTV subscription, meet ENERGY STAR criteria without requiring the consumer to take...
Activation”. IMPORTANT: • You must subscribe to HD Access or DIRECTV Advanced Receiver Service (ARS) to view the HD channels included in your programming package. • DIRECTV hardware and programming and HD fees available separately. For information and pricing regarding programming...
T A BL E O F C ON T ENT S Welcome to the DIRECTV Family! ..........3 CHAPTER 4: RECORDINGS Safety & Care ................6 Recording a Single Show ............40 Product Information ..............8 Recording a Series ..............42 Watching and Deleting Your Recorded Shows .......43 CHAPTER 1: USING YOUR REMOTE CONTROL Playlist ...................44...
CHAPTER 8 - TROUBLESHOOTING & FAQS Troubleshooting Tips ............102 Frequently Asked Questions ..........105 CHAPTER 9: WARRANTY AND OTHER INFO Limited 90-Day Warranty ............122 DIRECTV PROTECTION PLAN ..........125 FCC Customer Information ..........126 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) ................129...
Do not install near any heat sources such as radiators, heat registers, stoves or other apparatus (including amplifiers) that produce heat. Use only the power supply (power cord) that came with your DIRECTV Receiver. Failure to use the authorized power supply (power cord) may cause electric shock, fire, bodily injury and/or property damage.
Blocking the airflow to the unit could impair performance or damage your receiver and other components. came with your DIRECTV receiver. Failure to use the • Do not stack electronic components or other objects on top of the DIRECTV Receiver. Also, do not stack the receiver on top of ®...
PRODUCT INFORMATION Keep your receipt to obtain warranty parts and service and for proof of acquisition. Attach it here and record the serial and model numbers in case you need them. *These numbers are typically located behind the card door on the front panel of your receiver. Model No.
CHAPTER 1: USING YOUR REMOTE CONTROL Your Remote Control ..............10 Turning Your Equipment On and Off .........10 Navigation and Destination Buttons .........11 Shortcut Buttons ...............11 DVR Control Buttons ..............12 The Progress Bar ..............13 Live Buffer ................14...
POWER button to turn it off or on. The mode switch must always be in the left-most position to control your DIRECTV ® Receiver. If the mode switch is in a position that has not been...
NAVIGATION AND DESTINATION BUTTONS The buttons in the middle of the remote are navigation and destination keys. Press the GUIDE button to go to the program guide screen. Press the ACTIVE button to go to the DIRECTV Interactive ™ channel. The LIST button takes you to the Playlist screen. Press EXIT to get out of any menu screen and return to live TV.
YOUR REMOTE CONTROL DVR CONTROL BUTTONS These are the DVR control buttons (Rewind, Fast Forward, etc.). They can also be used along with the mode switch to control a DVD player or other auxiliary equipment. PLAY / SLOW MOTION RECORD Starts the recorded video or paused live TV One press allows you to record programs currently on screen.
THE PROGRESS BAR When you use the DVR control buttons, this indicator bar appears at the bottom of the screen to show where you are in the program and how far you can go forward or back. For live programs, the progress bar is green and the time shown is the time of day.
LIVE BUFFER Your DVR saves programs to the hard drive instantly and continuously, while you watch. This “live buffer” lets you pause, rewind fast forward or instant replay (jump back 6 seconds). If you start watching a program late, even if it is not set to record, you can back up to the beginning (up to 90 minutes) using REW, as long as you haven’t changed channels since the program started.
PROGRAM GUIDE Press the GUIDE button to display the onscreen program guide, with up to 14 days of programming information. Navigate in the guide as follows: Use the ARROW buttons to move one cell at a time up/down/left/right; use the CHAN/PAGE button to scroll up or down by page;...
2 through 69. HD AND SD CHANNELS DIRECTV has a tremendous offering of HD channels and they are spread throughout the guide. To find them, look for HD after the program title in the guide. If you want to see only the Channel HD version of a channel in the guide go to Chapter 6, “Settings:...
3D programming is broadcast in HD and requires 3D channels are in the 100s series in the Guide, starting on HD Access, HD receiver (HR44, HR34, HR21, H21 or channel 103. For a list of 3D programs, press GUIDE, press the later) compatible 3D HDTV and 3D glasses.
PROGRAM GUIDE FILTERING THE GUIDE There may be times when you want to temporarily trim down the channels that are shown in the guide, filtering them according to the type of program you are looking for. For example, you may want to see just sports or movies or news.
Change Favorites List: By default, your program guide displays all channels offered by DIRECTV, some of which may not be in your programming package. “Change favorites list” allows you to toggle the channels displayed in your guide among the following: “All Channels”, “Channels I Get”...
ARROW keys to highlight an option, then press SELECT. MESSAGES Select “Messages”, to see your messages. DIRECTV sends messages to you for important news items or special promotions. When you have new mail, an “envelope” icon appears in the channel banner.
CLOSED CAPTIONING Select the “CC” option, then select either “DIRECTV Subtitles” or “Closed Captioning”. Both options display the same text so only one or the other can be “ON” at a time. The display format is the only difference so check out both to determine your preference.
CHANNEL BANNER & TV OPTIONS AUDIO/VIDEO OPTIONS Select “Audio/Video” to change the resolution and format of your display and to change audio to an alternate language, when available. Select “Change Resolution & Format” to change the display settings; each press of SELECT toggles to the next available option.
To change the position of the smaller window, press INFO on your remote. Select “PIP” and choose a position from the options provided. NOTE: The Picture in Picture feature is only available on the TV connected directly to an Advanced Whole-Home HD DVR (model HR34 and above).
MENU The DIRECTV Menu is your hub for access to My DIRECTV, Search & Browse, Recordings, Extras, and Settings & Help. Press MENU on your remote to see your available options. MY DIRECTV My DIRECTV gives you quick access to programs/channels you watch frequently, as well as recommended programs based on your past viewing history.
MENU EXTRAS Use the Extras option to access Messages, the DIRECTV Active Channel, GSN Game Lounge, TV Apps, Music & Photos, and Showroom. Depending on your setup, it may also include the Caller ID feature. For additional information, see Chapter 5, “Extras &...
CHAPTER 3: SEARCH & BROWSE Search Features ............... 28 Smart Search ................28 YouTube Search .................29 All Movies, On Demand and Pay Per View ........ 30 All Movies ...................30 On Demand ................31 Recording From “All Movies” or “On Demand” ......32 Pay Per View Events ..............35 TV Shows and Genie Recommends .........
Search finds all matching programs within the 14-day program guide as well as within the DIRECTV movie library. As many as three of the first results are “Top Matches”: Search anticipates what you are entering and gets you to your results faster.
SEARCH FEATURES YOUTUBE SEARCH If your DIRECTV HD DVR is connected to the Internet, you can search for and watch YouTube content on your TV. (If you aren’t connected, learn how to get connected at directv.com/ getconnected.) If you’re already connected, follow these simple steps: Press MENU on your remote and select ”Search &...
“TV Shows” (Channel 1998) ALL MOVIES “All Movies” offers an easy, one-stop way to find ANY movie on DIRECTV, including broadcast channels, premium channels, latest releases, In Theaters, Pay Per View, and On Demand. This includes both free and premium movies.
Internet, you can use your remote to order. Otherwise, order on directv.com. ON DEMAND If your DIRECTV HD DVR is connected to the Internet, DIRECTV On Demand lets you enjoy hundreds of additional box office hits available for purchase as well as thousands of movies and TV shows that can be downloaded to your receiver at no extra charge.
VIEWER’S TIP: You can also check out your favorite programmer’s home page for previews and missed episodes. Simply add a “1” in front of the regular DIRECTV channel number. For example, A&E is on channel 265. The homepage is channel 1265.
ALL MOVIES, ON DEMAND AND PAY PER VIEW Your receiver has a default limit of 5 movies that will move from the Queue to the Playlist. Watch or delete one of these movies to receive more. You can also change the default limit by pressing MENU on your remote and selecting “Recordings”, then “Manage Recordings”, “Queue”, then “Preferences”.
ALL MOVIES, ON DEMAND AND PAY PER VIEW When your receiver IS connected to the Internet: You can record from both “All Movies” and “On Demand” menus. To record a program, highlight a title, then press the orange REC (Record) button. An orange “R” icon next to the title indicates it’s scheduled to record/download.
Special events like UFC, Boxing, WWE and more are listed in the program guide starting around channel 117. (Actual channel number may vary depending on current offerings.) Ordering PPV events works the same way as ordering DIRECTV On Demand movies from the program guide. See previous section for details.
DIRECTV’s Genie Recommends feature.* NEW GENIE RECOMMENDS FEATURE Accessible via My DIRECTV, and “TV Shows” in the “Search & Browse” screen, the Genie Recommends feature enhances your viewing experience by giving you full control over how, what and when you watch †...
TV SHOWS AND GENIE™ RECOMMENDS *NOTE: TV Shows and the Genie Recommends feature are only available on the Genie (Adv Whole Home) HD DVR (model HR34, HR44 and above) and Genie Clients (model C31 and above). NOTE: The DIRECTV start-from-the beginning feature can only †...
To Do List ..................48 Series Manager ................49 Queue ................... 49 History ..................50 Purchases ..................50 Manual Recordings ..............50 Record Defaults ................50 Recording from Your Computer, Phone or Tablet .......52 From a Computer ................ 52 DIRECTV Mobile Apps ..............53...
NOTE: You can record two shows at the same time with your DIRECTV DVR if you have made the proper connections to your satellite dish. CHANGING A RECORD OPTION Some live events and even a few TV shows run past their allotted time slot.
RECORDING A SINGLE SHOW might go into the next time slot, press INFO on the remote, then select “More Info” and “Recording” from the onscreen choices to see the recording options for that show. Once there you can change the stop time or any other option. To save your changes select “Save Changes”.
RECORDING A SERIES RECORDING A SERIES FROM LIVE TV If the show you are currently watching is a series and not a single event (like a movie), simply press the RECORD button twice to automatically record every episode of the series. The RECORD icon is now a repeated circle R to let you know that this is a series and not a single recording.
WATCHING AND DELETING YOUR RECORDED SHOWS WATCHING AND DELETING YOUR RECORDED SHOWS To see your list of recorded shows, press LIST on the remote. Alternatively, you can press MENU and select “Recordings”, then “Playlist”. Use the arrow keys to highlight the desired show, press SELECT, then select “Play”...
PLAYLIST PLAYLIST The Playlist screen displays all your recorded programs. To get to the Playlist screen directly, press LIST on the remote, or press MENU and select “Recordings”, then “Playlist”. Titles that you have not viewed yet are shown in bright, white letters, while titles that you have already viewed (partially or completely) are light grey.
PLAYLIST PLAYLIST OPTIONS From the Playlist screen, press the YELLOW button to display Playlist Options. Mark Programs to Delete Select “Mark programs to delete” if you want to delete two or more programs at once. Sort Programs by Category Select “Sort programs by category” and then select Movies, Sports, News, Kids, etc., to filter the playlist as desired.
PLAYLIST Open/Close All Series programs are grouped in folders in your Playlist. Select “Open/Close All” to open all of your folders so you can see each episode without having to select each series individually. You can also use this option to close them all. Filter by Playlist If you are set up on a Whole-Home DVR or Adv Whole-Home network, this option lets you select whether to see all available...
PLAYLIST If you have a show that you don’t want pushed out, press the BLUE button to “Keep” it in your Playlist until you delete it. Keep Highlight the show you want to keep and press the BLUE button on your remote. A blue, K icon will appear next to the program title indicating it will be kept until you delete it.
You can use this screen to make sure your recordings are properly scheduled or to delete future scheduled recordings you no longer want to record. DIRECTV On DEMAND ™ programs scheduled to download over the Internet are shown in the Playlist, not the To Do List.
MANAGE RECORDINGS SERIES MANAGER The Series Manager screen displays a prioritized list of all the series you’ve scheduled to record. If there is a series recording conflict and the receiver must choose which show to record, it uses this list to determine the priority. As you set up series recordings, the most recent series goes to the bottom of the list in last priority.
MANAGE RECORDINGS HISTORY Provides status information for every recording scheduled, whether they were completed, canceled or deleted. If you think something should have been recorded, but wasn’t, check here to look for an explanation. PURCHASES Provides status information for all Pay Per View programs that were bought and, if viewed, the date and time.
MANAGE RECORDINGS When recording a series, the Episode Type gives you the option to record first run only, repeats only, or both. The Keep at Most option lets you decide how many episodes you want to keep: 1, 2, 3, 4, 5, 10 or All. If you select “All Episodes”...
Have you ever forgotten to set a recording and wish you could do it remotely from work or while on the go? You can with directv.com, and DIRECTV Mobile Apps. NOTE: You must have an account on directv.com to use remote scheduling. FROM A COMPUTER To schedule a recording from your computer, go to directv.com/...
™ (available for iPhone, Android, Palm, BlackBerry and Windows Phone 7), no need to have your receiver connected to a phone line. Record to any DIRECTV DVR in your home. You can also go online to directv.com/mobileapps for more information.
CHAPTER 5 - EXTRAS & SPECIAL FEATURES Extras ..................56 Messages ..................56 DIRECTV Active Channel ............56 GSN Game Lounge ..............57 Music & Photos ................58 Caller ID ..................60 Showroom ................... 61 Pandora ..................61 YouTube ..................62 Special Features .................63...
GSN Game Lounge, and a quick list of the most popular shows on DIRECTV at any given time. For local weather on demand, press ACTIVE and select the “Weather”...
EXTRAS selecting the “My Cities” menu item and following the onscreen instructions. To exit the DIRECTV Active channel, just enter a channel number or press the CHAN UP/DOWN key. NOTE: Because it is an interactive channel, the DIRECTV Active screen may take a few moments to load. Please be patient.
Other models may support DIRECTV Media Share in the future. ™ Your DIRECTV Receiver can be connected to your home network to show photos and play music and videos that you have saved on your personal computer. You must have at least one personal computer running a media server (e.g.
EXTRAS Select “Photos” to go to the Photos submenu. Select “Browse” to see several photos at once. The DVR controls on your remote allow you to stop, play or skip through your music and photos. Press the GREEN button on your remote to toggle among music, photos and video control modes.
“Turn off Notices”. NOTE: You must subscribe to caller ID service through your phone company and your DIRECTV Receiver must be connected to the phone line. You can review your 25 most recent calls in the call log at any time.
EXTRAS SHOWROOM Showroom offers you DIRECTV content such as instructional videos, behind-the-scenes clips and video extras, information about DIRECTV sports subscriptions, special offers, trailers and more. PANDORA Pandora is personalized Internet radio designed to help you discover new music you’ll love, mixed in with music you already know.
EXTRAS YOUTUBE Watch millions of Internet videos on your TV. If your DIRECTV HD DVR is connected to the Internet, you can search for and watch YouTube content on your TV. (If you aren’t connected, see Appendix 4.) If you’re already connected, follow these simple steps: Press MENU on your remote and select “Extras”, then...
SPECIAL FEATURES Your DIRECTV HD DVR supports these special features that can Program 2 Watching be accessed without going through a menu. Program 1 Program 1 DIRECTV DOUBLEPLAY ® ™ With DoublePlay, you can easily switch between two programs on at the same time without missing a minute of either. Your HD DVR stores up to 90 minutes of live TV on two channels.
Sports blackouts, a long-time source of frustration and confusion for sports fans, occur when a sporting event is not televised in a certain area. But thanks to DIRECTV’s cutting-edge technology, whenever you tune to a channel with a blacked-out game, GameSearch™...
— without missing a second of what you’re watching, all at the press of a button. To enjoy TV Apps, your DIRECTV HD DVR must be connected to the Internet. See Appendix 4, “How to Network your HD DVR”, for instructions.
DVR at a time. For Whole-Home DVR to function, your receivers should never have an Ethernet cable connected, unless it is connected to a DECA. H24, H25, HR24, HR34, and HR44 receivers should never have a DECA installed.
DIRECTV WHOLE-HOME DVR SERVICE ® 2. Activate DIRECTV ® Whole-Home DVR Service: Once DIRECTV Whole-Home DVR service is activated on your ® account, press the LIST button on your remote. The message on the right will display, confirming the service has been enabled.
5. View Status: To view the Whole-Home status for all your connected HD DVRs, press MENU, select “Settings & Help”, “Settings”, “Whole-Home” then “Status”. This screen indicates if DIRECTV Whole-Home ® DVR service is authorized, as well as the Playlist sharing settings...
DIRECTV WHOLE-HOME DVR SERVICE ® 6. Record Programs: TIP: Adding a second HD DVR to your DIRECTV ® If you’re in a room with an HD DVR, and you’ve authorized System doubles your recording capacity. Don’t worry DIRECTV Whole-Home DVR service, you’ll still record programs ®...
DIRECTV WHOLE-HOME DVR SERVICE ® Recordings can be deleted from any connected receiver that has been set up to Allow Deletion. However, to check the status of scheduled recordings on the To Do List or to change the priority of a series you’ve scheduled to record, go to the HD DVR, press MENU and select “Recordings”,...
Genie (Adv Whole-Home) HD DVR is the most comprehensive, flexible and cost effective HD DVR experience from DIRECTV. The Genie HD DVR (HR44, HR34 and above), together with Genie Clients or RVU-enabled TVs, can serve your entire home, and provides you and your family the flexibility to watch the content of your choice, on your own schedules.
GENIE™ (ADV WHOLE-HOME) HD DVR In any configuration, your Genie HD DVR offers the following features in addition to those of a DIRECTV HD DVR: Record up to 5 programs simultaneously Store up to 200 hours of HD programming (Actual recording capacity varies based on type of programming being recorded.)
Now your favorite shows, movies and sports are just a tap away, using your smartphone (iPhone, Android, Blackberry, Palm Pre, Palm Pixi, Windows Phone 7) or tablet. Experience all the amazing features of the DIRECTV Mobile Apps with an ™...
Now watch DIRECTV movies and TV shows on your tablet device, mobile phone or your computer, whenever, wherever you want. All you need is a DIRECTV online account, and an internet connection. To learn more about DIRECTV Everywhere go to http://www.directv.com/entertainment/...
SETTINGS Press MENU, select “Settings & Help”, then “Settings” to review or change your system settings. These include: audio options, video format, TV resolution, network setup, remote control setup and more. INFO & TEST Select “Info & Test” to display the System Info & Test screen. Select “Run System Test”...
SETTINGS Preferences These are user interface display settings which include: Recording Tips: Turn “On” or “Off” helpful tips that display onscreen whenever you schedule a recording. Guide HD Channels: Choose whether you want the guide to show HD channels and their duplicate SD channels or to hide the SD duplicates.
SETTINGS program coming into the receiver. For example, if Native mode is ON and a program is being broadcast in 480p, your High- Definition Receiver tells the TV to show it in that same format. If the next program changes to 1080i, the receiver tells the TV to change to that format.
SETTINGS TV Resolutions Select the resolutions your TV can support so your receiver can pass the proper signal. To find the resolutions your TV supports, check the user’s guide that came with your TV. If you select a resolution your TV doesn’t support, the receiver will reset the resolution after a few seconds.
SETTINGS AUDIO Select “Audio” to make a persistent change to your audio settings. Audio options include: Language: Select your preferred audio language, i.e. English, Spanish, Chinese, etc… Sound Effects: Select the volume of sound effects Dolby Digital: Select whether you want Dolby Digital audio ®...
Certain remote control models feature RF (radio frequency) capability. Refer to the model number printed on the top left corner of your DIRECTV Remote Control. A letter R at the end of the model number (which may be followed by other letters) indicates that the remote supports radio frequency.
200 feet away. Receiver Mode Select “Receiver Mode” if you want to use one remote to command a second DIRECTV Receiver. ® Advanced Setups Use this option to set up your remote to control 3 or more receivers in one room.
(Adv Whole-Home) HD DVR and Clients, you can use the Whole-Home settings to set or change your Playlist Sharing preferences, or to create or change the names of each receiver or Client location. To learn more, read “DIRECTV Whole-Home ®...
SETTINGS “Reset Defaults” erases all of your personal preference items, such as parental controls, favorites, language and scheduled recordings, and restores the receiver configuration to how it was set at the factory. “Reset Everything” Completely erases everything from system WARNING: All your memory and starts over like a new receiver.
PARENTAL CONTROLS To review or update your Parental Controls settings, press MENU, select “Settings & Help”, then “Parental Controls”. You can also access Parental Controls by pressing INFO, then selecting “Parental”, then “Parental Controls”. Parental Controls enable parents to place certain restrictions on just who’s watching what, and requires a passcode to view restricted programming.
PARENTAL CONTROLS LOCK NOW After setting the restrictions you want (see below for options), choose “Lock Now” from the left menu. You’ll be asked to create a passcode. This passcode will be your entry to unlocking and adjusting limitations in the future. UNLOCK NOW When parental controls are locked, a message appears if you try to tune to a restricted program explaining why the program...
PARENTAL CONTROLS RATINGS LIMITS Set rating limits for Movies, TV and Other (unrated) shows. From the left menu, select “Rating Limits” then select either “Movies”, “TV” or “Other”. Movies Select the button next to the overall ratings limit you wish to impose.
PARENTAL CONTROLS ADULT CHANNELS Hide adult channels in the program guide, Manage Recordings screens, and when channel surfing. Select “Adult Channels”, then highlight and select the box to toggle between “Hide Adult” and “Show Adult”. CHANNEL BLOCKS Prevent children from viewing pre-selected channels. Select “Channel Blocks”.
PARENTAL CONTROLS SPENDING LIMITS Limit the amount that can be spent on each Pay Per View purchase. Select “Spending Limits”. Then enter your preferred spending dollar limit using the numbers on your remote. VIEWING HOURS Specify days and times when TV watching is allowed in your household.
TV. You can create up to two custom lists on this receiver. You can also choose “Channels I Get” to see only the channels that are in your DIRECTV programming package. Press MENU on your remote, select “Settings and Help” then “Favorite Channels”.
To exit the Customer Information channel, press CHAN UP/DOWN, press GUIDE, or enter a channel number to tune to. You can also find answers to all your questions on DIRECTV’s Answer Center at support.directv.com. 91 91...
CHAPTER 7 - GENIE™ HD DVR Genie (Adv Whole-Home) HD DVR ..........94 Key Genie HD DVR Features ............94 Key Genie Client Features ............95 Share Programs Between Rooms ..........95 Genie as a Media Server .............. 96 Connecting Clients ..............97 Special Features ................98 Picture in Picture .................
HD DVR service in every room without requiring additional HD DVRs. The Genie (Adv Whole-Home) HD DVR (models HR44, HR34 and above), together with Genie Clients (C31 and above) or RVU-enabled TVs, can serve your entire home and provides you and your family the flexibility to watch the content of your choice, on your own schedules.
DIRECTV Clients to your Genie HD DVR, without adding a full-featured DIRECTV Receiver.) *NOTE: The Genie receiver will work with any other DIRECTV HD DVRs, HD Receivers and Clients that are compatible with Adv Whole-Home and Whole- Home service, so you can play, pause, rewind and delete recorded content that’s on your Genie DVR from any room in the house.
Watching a recorded program does not require a tuner. See your RVU-enabled TV’s User Guide for more information on connecting to the Genie (Adv Whole-Home) HD DVR. You will need to activate the RVU-enabled TV by calling DIRECTV at 1.800.531.5000.
To begin, connect, plug in and turn on the Client. Once it detects the Genie HD DVR, it will prompt you to enter a PIN. On your DIRECTV HD DVR, press MENU, then select “Settings & Help”, then “Settings”. Select “Whole-Home” from the left menu, then select “Add a Client”.
To change the position of the smaller window, press INFO on your remote. Select “PIP” and choose a position from the options provided. NOTE: Picture in Picture is only available on the TV that is connected directly to the Genie (Adv Whole-Home) HD DVR (models HR44, HR34 and above).
POWER – Your receiver must be plugged in at all times to function properly. WARNING: Use only the power supply (power cord) that came with your DIRECTV receiver. Failure to use the authorized power supply (power cord) may cause electric shock, fire, bodily injury and/or property damage. If the power supply (power cord) becomes...
CHAPTER 8 - TROUBLESHOOTING & FAQS Troubleshooting Tips ..............102 Reset Your Receiver ..............102 Reauthorize Your Receiver ............102 System Software Updates ............103 Onscreen Messages ..............103 Run the System Test ..............104 Frequently Asked Questions .............105...
On a computer, go to directv.com/reauthorize and follow the onscreen instructions. You will need to be logged into your account on directv.com to complete this process. Running the System Test (at the end of this section) can also help you diagnose and solve many common problems.
TROUBLESHOOTING TIPS SYSTEM SOFTWARE UPDATES DIRECTV periodically sends system software updates to your receiver to improve performance and upgrade features and functions. These updates will occur automatically. The receiver will give you the option to download software “now” or “later.”...
If your system does not pass the System Test, check any of these potential trouble areas: cabling, pointing the satellite dish, phone connection and access card. If you continue to have problems, call DIRECTV Customer Service at 1.800.531.5000. You should run a system test several times before concluding that there is a problem. Occasional fluctuations in the phone...
If there are obstructions blocking the dish’s clear view of the satellite, you should contact a professional to remove them or a DIRECTV installer at 1.800.531.5000 to relocate your dish. If your signal strength is lower than 70 (60 or lower on HD receivers) on most transponders in good weather, contact a...
® If you don’t see the your DIRECTV picture, verify the input your TV is on by turning the TV on and off. Most TVs display the input in the upper right- or left-hand corner. If the input is set to something other than your DIRECTV receiver, toggle through the inputs with the “input”...
Check the HD output resolutions and deselect those not supported by your TV. For 1080p programs, some TVs do not support the 24 frame-per-second rate DIRECTV provides. Press the RES button on your receiver’s front panel to change the resolution to one your TV supports.
FREQUENTLY ASKED QUESTIONS Make sure the device you are trying to control has been programmed to your DIRECTV Remote Control. See Chapter 6, “Settings & Help:Settings:Remote Control” for instructions on how to program your remote to control other devices. If the indicator lights on the remote control start flashing, the batteries in the remote control are running low and should be replaced soon.
Press the power button on the front panel. If the receiver turns on, issue is with remote. Make sure the remote control MODE switch is in the left-most position (DIRECTV Mode), and press PWR (power key) or press POWER button on the front panel of the receiver.
Receiver. This may re-sync the audio. ® Rewind the program for about 5 seconds, then fast forward to live programming. Try replacing or switching the cables between your surround sound system and your DIRECTV Receiver. Refer to your surround sound system’s manual for assistance.
FREQUENTLY ASKED QUESTIONS If the issue continues, reset your DIRECTV Receiver. Press the RESET button behind the access panel door on the front of the DIRECTV Receiver. You can also press MENU, press SELECT “Settings & Help”, then “Settings”. Select the “Reset” item from the left menu and follow the onscreen instructions.
“Satellite” from the left menu, then select “Repeat Satellite Setup”. Follow the steps. From the Satellite Dish Type screen, make sure the proper dish type is selected. To refresh your receiver information, go to directv.com/reauthorize. You will need to be logged into your account on directv.com to begin this process.
If parental limits are active, turn your DIRECTV Receiver back on and enter your parental lock code at the prompt. ® Q: Why does my DIRECTV DVR turn on or change channels unexpectedly? Your receiver changes to a different channel without a remote control command. Possible Causes: A scheduled recording may be about to begin, so the receiver is changing channels to record the show as requested.
Possible Causes: Your TV and/or your receiver are not powered on. Your receiver may be hooked up to the TV incorrectly. You may be on the wrong video source for your DIRECTV Receiver. ® You may be tuned to a channel that is not currently broadcasting, or that you don’t subscribe to.
Caller ID information isn’t showing on your TV screen when phone calls come in. Possible Causes: You don’t subscribe to Caller ID service through your local phone company. The Caller ID feature in your DIRECTV Receiver is turned off. See “Caller ID” in Chapter 5. ®...
Q: I wanted to record a program, but I got an error message saying it conflicted with another scheduled record. What do I do? Your DIRECTV DVR can record up to two programs at once, or it can record one program while you watch another live program. Possible Causes: You tried to record three programs at the same time or tried to watch a live program while recording two others at the same time.
FREQUENTLY ASKED QUESTIONS Q: I recorded a program and the recording got cut off just before the end so I missed the last bit of the program. Why? Your recording stopped before the program or event ended. Possible Causes: The program you were trying to record may have started or ended early. If you were trying to record a sporting event, the event may have run over its allotted time.
ARROW button to move over to Update and press SELECT. If you recorded a DIRECTV CINEMA movie or Pay Per View event, but did not watch it, the time which you are allowed to purchase or watch it may have expired. To avoid this in the future, check your Pay Per View recordings in the My Playlist screen for expiration dates.
FREQUENTLY ASKED QUESTIONS Q: Why can I not see DIRECTV menus and screens on my HD Video Outputs Why do I see a message that says, “This TV or its cables are not HD. To see screen graphics, press the RES key on the front of the receiver until this message no longer appears”.
Make Sure You Keep..............123 Before Requesting Repair Service..........123 To Get Warranty Service..............124 To Get Out-of-Warranty Service............124 DIRECTV PROTECTION PLAN ............125 FCC Customer Information ............126 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) ..................129...
TO GET WARRANTY SERVICE... Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-DIRECTV. A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service or exchanged, you will receive a return authorization number.
*Limitations and exclusions apply. Please visit www.directv.com/protection. The DIRECTV PROTECTION PLAN is offered by Asurion Service Plans, Inc. in all states except Florida (in which Asurion Service Plans of Florida, Inc offers the plan) and underwritten by Continental Casualty Company. Pricing, terms and conditions of the...
• Increase the separation between the equipment and the DIRECTV Receiver. • Connect the equipment into an outlet on a circuit different from that to which the DIRECTV Receiver is connected. • Consult the dealer or an experienced radio/TV technician for help.
The REN for this product is part of the product identifier that has the format US: AAAEQ##TXXXX. The digits represented by ## are the REN without the decimal point (e.g., 03 is a REN of 0.3). If this DIRECTV Receiver causes harm to the telephone network, the telephone company will notify you in advance that temporary ®...
If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below. If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved.
The source code to certain software subject to the GNU GPL and other open source licenses that is used in connection with the Receiver is made available to you by DIRECTV following the written request to DIRECTV. Use of such Software is also subject to the terms of any applicable agreement between you and each such provider.
C. Ownership of Software and Reservation of Rights The Software is licensed, not sold, to you for use only under the terms of this license agreement, DIRECTV is NOT transferring title or any ownership rights in the Software to you and DIRECTV and its suppliers reserve all rights not expressly granted to you. Except as stated above, this license agreement does not grant to you any intellectual property rights in the Software.
Certain additional terms and information for the Software and certain third party software (including the text of licenses applicable to any free, open source and other similar software that may be included in the Software) may be found in the DIRECTV website located at www.directv.com, and the GNU website located at www.gnu.org.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) Preamble The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation’s software and to any other program whose authors commit to using it.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) GNU GENERAL PUBLIC LICENSE TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION 0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Program, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) 4. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License. However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License. 8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) Yoyodyne, Inc., hereby disclaims all copyright interest in the program `Gnomovision’ (which makes passes at compilers) written by James Hacker. <signature of Ty Coon>, 1 April 1989 Ty Coon, President of Vice This General Public License does not permit incorporating your program into proprietary programs.
If your receiver was not professionally installed, or you have had to reset your receiver for any reason, you will need to follow the guided setup screens before starting DIRECTV service. Make sure the MODE switch at the top of the remote control is set to DIRECTV, which is the far-left position. Press PWR. The DIRECTV Receiver will turn on.
If you disconnect the phone line, the receiver will not allow you to purchase PPV programs and some features of our interactive channels will be limited. If your receiver is connected to the Internet, either directly or via a DIRECTV Home Network connection, you do not need to be connected to a phone line.
WARNING: Use only the power supply (power cord) that came with your DIRECTV receiver. Failure to use the authorized power supply (power cord) may cause electric shock, fire, bodily injury and/or property damage. If the power supply (power cord) becomes damaged or needs to be replaced, please contact DIRECTV Customer Service to obtain an authorized replacement.
SD Video Connections These cables are provided for convenience only, and do not present an HD picture. They are useful if you have to connect your DIRECTV HD DVR to an older CRT TV, a VCR, or other non-HD device.
The following images show examples of how your receiver may be connected using the supported video and audio connections for the TV, the surround sound, and the DVD player/burner or VCR. Several models of DIRECTV Receivers are shown,...
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT HD TV CONNECTIONS Example: TV with HDMI Connector - RECOMMENDED Here is an example using a TV that has an HDMI connector as the best video/audio input. Note: Only an HDMI connection provides a 1080p picture and 3D TV. HDMI Cable...
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT HD TV CONNECTIONS Example: TV with Component Video Connectors Here is an example using a TV that has component video connectors as the best video input. Note: A Component Video connection will not provide a 1080p picture nor 3D TV.
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT SD TV CONNECTIONS (This connection does not provide an HD picture.) Example: TV with RCA Connectors Here is an example of a TV that has an S-Video connector as the best video input (Not all receivers have an S-Video connector.) S-Video requires a separate audio connection.
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT SD TV CONNECTIONS (This connection does not provide an HD picture.) Example: TV with RCA Connectors Here is an example of a TV that has RCA connectors as the best video input. RCA cables are often bundled as a three-way cable with one video and two audio connections.
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT AUDIO CONNECTIONS Of all the video connections, only HDMI provides an audio signal with the video. The other connections all require a separate audio cable. Of these, your best quality signal will be from the Digital Audio Out/Optical connector, followed by the Digital Coax connector, followed by the RCA Audio Out connector.
VCR. Instead, use an available connection from your DIRECTV Receiver. For example, if you use the HDMI connection on your DIRECTV Receiver to connect to your TV, you can use the Component Video, Composite Video RCA, or S-Video Out to...
APPENDIX 3: RECEIVER FRONT AND BACK PANELS Front Panel Example The buttons on the front panel perform the same functions as similarly named buttons on the remote control. You can use the front panel buttons at any time, but they are especially useful if you misplace your remote control or the batteries die. Your equipment may not look exactly like the model illustrated.
SELECT – Selects the item highlighted. RES (RESOLUTION) – The RES key switches the output resolution of the DIRECTV Receiver. Each time you press the key, it cycles to the next available resolution: 480i, 480p, 720p, 1080i and 1080p (supported on some models). Note: The RESOLUTION button on the front panel only changes the resolution.
APPENDIX 3: RECEIVER FRONT AND BACK PANELS Back Panel Examples 9 10 11 12 DIRECTV HD DVR GENIE™ HD DVR Your equipment may not look exactly like the model illustrated.
APPENDIX 3: RECEIVER FRONT AND BACK PANELS SATELLITE IN 1 – Connect one line from your satellite dish here. A Single Wire Multi-Switch (SWM) connection, if applicable, is made to this satellite in port. SATELLITE IN 2 – Connect the second line from your satellite dish here. S-VIDEO OUT –...
APPENDIX 4: HOW TO NETWORK YOUR HD DVR To use your DIRECTV HD DVR on your home network, you will need: A compatible DIRECTV Receiver, such as the DIRECTV HD DVR (models HR44, HR34, HR20 or later) or DIRECTV Plus ®...
If you have DECA Connected Home Adapters connected to your HD DVR (Models HR20- 23, R22), you must use either a professionally installed DIRECTV CINEMA Connection Kit, or the DIRECTV CINEMA Connection Kit - Wireless, to connect to the Internet. Your professionally installed DIRECTV CINEMA Connection Kit will include a Broadband DECA similar to one shown of the models here.
APPENDIX 4: HOW TO NETWORK YOUR HD DVR SELF-INSTALLED DIRECTV CINEMA CONNECTION KIT - WIRELESS You can also order the DIRECTV CINEMA Connection Kit - Wireless from directv.com, or by calling 1.800.531.5000. Please follow the installation instructions in the kit’s user guide.
Internet (See figure A). Select Done to complete the setup process (See figure B). If your DIRECTV HD DVR does not immediately recognize the network connection, you will get the option to choose the Figure C connection method. Choose Wired (See Figure C).
Connect the other end of the Ethernet cable to the Ethernet port into DVR Receiver on the back of your DIRECTV HD DVR. If using the DIRECTV Cinema Connection Kit – Wireless, follow connection instructions found in the user’s manual that came with the device (or go to directv.com/getconnected) to determine...
Highlight your wireless network and press SELECT to display a blue dot next to your network. Then select Continue. Follow the onscreen instructions to complete the set-up process of the wireless adapter. NOTE: If you are having difficulty connecting to the Internet or need more information, visit www.directv.com/getconnected.
Internet (See figure A). Done Select to complete the setup process (See figure B). If your DIRECTV HD DVR does not immediately recognize the network connection, you will get the option to choose the Figure C Wireless connection method. Choose (See Figure C).
— you may occasionally need to change the resolution and/or screen format. There are two keys that can be used to make changes: the FORMAT key on the remote control and the RES (Resolution) key on the front panel of the DIRECTV HD DVR.
Resolution (RES) Key on Receiver Front Panel This key is used to cycle through all available resolutions on your DIRECTV HD DVR. It does not cycle through format settings. If video and audio are not appearing, it may be because the current resolution setting is not supported by your television. By pressing this key, you can check all available resolutions to see if that solves the problem.
APPENDIX 5: ABOUT HIGH-DEFINITION SUPPORTED RESOLUTIONS The following table shows the resolutions that can be output from each type of connection: Output Connection Available Resolutions HDMI 1080i, 1080p, 720p, 480i, 480p Component Video (YPbPr) 1080i, 720p, 480i, 480p S-Video 480i Video (RCA Type/Yellow) 480i NOTE: 720p, 1080i and 1080p are HD formats: 480i and 480p are not.
APPENDIX 5: ABOUT HIGH-DEFINITION WIDE-SCREEN VS. STANDARD FORMATS 4:3 TVs Showing 16:9 program For a standard 4:3 TV showing a wide screen program, the program is too wide to fit on the screen. To alleviate this, choose: Letterbox: With this format, the 16:9 image is shrunk until the entire width of the program fits on your TV. Since the aspect ratio of the program is maintained, the image is no longer tall enough to fill your screen, so gray or black bars are seen at the top and bottom of the screen To change the bar color, press MENU, select “Settings &...
APPENDIX 5: ABOUT HIGH-DEFINITION 16:9 TVs Showing 4:3 programs For a wide screen 16:9 TV showing a standard 4:3 TV program, the program is too tall to fit the screen. Your choices here include: Pillar Box: Here the 4:3 image is shrunk until the entire height of the program fits on your TV. Since the aspect ratio is maintained, the image is no longer wide enough to fill the screen, so gray or black bars are seen at the left and right edges.
Warranty - 8, 121, 122, 123, 124, Search Features - System Test - 76, 102, Watching and Deleting Your Recorded Self-Installed DIRECTV Cinema Shows - Connection Kit - Wireless - 157 Web Videos - Serial Number - 8 Tablet - 53 What’s On Now? - 30...
Cyclone Design logo, DIRECTV Active, DIRECTV INTERACTIVE, DIRECTV PLUS, GENIE, HomePlug and the DIRECTV Plus DVR and DIRECTV HD DVR logos are trademarks of DIRECTV. All other trademarks and service marks are the property of their respective owners.
ICON REFERENCE Indicate that a show’s start or end time is earlier or later than is visible in the Guide program cell. LEFT and RIGHT arrows on the remote offer special functionality. Arrow Icons Objects are scrollable above or below the visible window. UP and DOWN arrows on the receiver front panel offer special functionality.
Indicates a Program is in the Queue. All episodes of an ongoing programs are in the Queue. Indicates a program is about to expire Indicates that the programs comes from DIRECTV CINEMA. Indicates a recorded program is not available for viewing.