Acer Aspire 4740G Series Service Manual

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Aspire 4740/4740G Series
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN

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  Summary of Contents for Acer Aspire 4740G Series

  • Page 1 Aspire 4740/4740G Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made to this service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Denotes actual messages that appear SCREEN MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 7: Table Of Contents

    Your Acer Notebook tour ........
  • Page 8 Table of Contents Removing the Keyboard ......... . .66 Removing the Speaker Module .
  • Page 9 Table of Contents Power On Issue ..........138 No Display Issue .
  • Page 10 Table of Contents...
  • Page 11: System Specifications

    Dolby®-optimized surround sound system with two built-in stereo speakers • True 5.1-channel surround sound output • High-definition audio support • S/PDIF (Sony/Philips Digital Interface) support for digital speakers • Acer PureZone technology with two built-in stereo microphones • MS-Sound compatible • Chapter 1...
  • Page 12: Dimensions And Weight

    Communication Acer Video Conference, featuring: • Integrated Acer Crystal Eye webcam* • Acer PureZone technology • WLAN: • Intel® Centrino® Advanced-N 6200 802.11a/g/n* • Acer InviLink™ Nplify™ 802.11b/g/n* • Acer InviLink™ 802.11b/g* • WPAN: Bluetooth® 2.1+Enhanced Data Rate (EDR)* •...
  • Page 13 DC-in jack for AC adapter • Environment Temperature: • Operating: 5 °C to 35 °C • Non-operating: -20 °C to 65 °C • Humidity (non-condensing): • Operating: 20% to 80% • Non-operating: 20% to 80% • NOTE: Items marked with * denote only selected models. The specifications listed above are for reference only.
  • Page 14: System Block Diagram

    System Block Diagram Clock Generator IDT: 9LRS3199AKLFT SILEGO: SLG8SP587 133/120/100/96/14.318MHZ to PCH Fan Control 48MHZ to CardReader page 41 page 12 PEG(DIS) 100MHz PCI-E 2.0x16 5GT/s PER LANE Memory BUS(DDRIII) Intel 204pin DDRIII-SO-DIMM X2 Nvidia N11MGE1 133MHz Dual Channel HDMI(DIS) Auburndale / Clarksfield page 10,11 BANK 0, 1, 2, 3...
  • Page 15: Your Acer Notebook Tour

    Your Acer Notebook tour Front View Icon Item Description Acer Crystal Eye Web camera for video communication (only for webcam certain models). Microphone Internal microphone for sound recording. Display screen Also called Liquid-Crystal Display (LCD), displays computer output (Configuration may vary by models).
  • Page 16 Click buttons The left and right buttons function like the left (left, center* and and right mouse buttons. right) *The center button serves as Acer Bio- Protection fingerprint reader supporting Acer FingerNav 4-way control function (only for certain models). Touchpad Touch-sensitive pointing device which functions like a computer mouse.
  • Page 17: Closed Front View

    Closed Front View Icon Item Description Power Indicates the computer’s power status. Battery Indicates the computer’s battery status. 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows blue when in AC mode. Chapter 1...
  • Page 18: Left View

    Left View Icon Item Description DC in jack Connects to an AC adapter Ethernet (RJ-45) Connects to an Ethernet 10/100/1000-based port network. External display Connects to a display device (VGA) port (e.g. external monitor, LCD projector). USB 2.0 Connects to USB 2.0 devices. HDMI port Supports high definition digital video HDMI...
  • Page 19: Right View

    Right View Icon Item Description USB 2.0 port Connect to USB 2.0 devices (e.g. USB mouse, USB camera). Optical drive Internal optical drive; accepts CDs or DVDs. Optical disk access Lights up when the optical drive is active. indicator Optical drive eject Ejects the optical disk from the drive.
  • Page 20: Bottom View

    Bottom View Icon Item Description Battery bay Houses the computer's battery pack. Battery release Releases the battery for removal. latch Hard disk bay Houses the computer's hard disk (secured with screws). Memory Houses the computer's main memory. compartment Battery lock Locks the battery in position.
  • Page 21: Indicators

    AC mode. Easy-Launch Buttons Located beside the keyboard are application buttons. These buttons are called easy-launch buttons. They are: Programmable, Backup, Wireless LAN, and Bluetooth. To set the programmable key, run the Acer Launch Manager. Icon Function Description Programmable key User-Programmable.
  • Page 22: Touchpad Basics (With Fingerprint Reader)

    Touchpad Basics (with fingerprint reader) The following items show you how to use the touchpad with Acer Bio-Protection fingerprint reader: Move your finger across the touchpad (1) to move the cursor. • Press the left (2) and right (4) buttons located beneath the touchpad to perform selection and •...
  • Page 23: Using The Keyboard

    Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock...
  • Page 24: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: <...
  • Page 25: Hot Keys

    Icon Function Description <Fn> + <F1> Hotkey help Displays help on hotkeys. <Fn> + <F2> Acer eSettings Launches Acer eSettings Management in Acer Management Empowering Technology. <Fn> + <F3> Acer ePower Launches Acer ePower Management in Acer Management Empowering Technology.
  • Page 26: Special Key

    Special Key You can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard. The Euro symbol Open a text editor or word processor. Hold <Alt Gr> and then press the <5> key at the upper-center of the keyboard. NOTE: Note: Some fonts and software do not support the Euro symbol.
  • Page 27: Using The System Utilities

    Acer Bio-Protection Fingerprint Solution also allows you to navigate through web browsers and documents using Acer FingerNav. With Acer Bio-Protection Fingerprint Solution, you can now enjoy an extra layer of protection for your personal computer, as well as the convenience of accessing your daily tasks with a simple swipe of your finger! For more information refer to the Acer Bio-Protection help files.
  • Page 28: Hardware Specifications And Configurations

    • cores CPU Package mPGA-989 CPU Core Refer to table below Voltage Processor Specifications Processor Cache Core Cores Speed Package Acer P/N Speed Size Voltage GT/s Ci3330M 2.13 GHz 3 MB mPGA-989 35 W KC.33001.DMP Ci3350M 2.26 GHz 3 MB...
  • Page 29 Support multi-boot • Suspend to RAM (S3)/Disk (S4) • Various hot-keys for system control • Support SMBIOS 2.3 ,PCI2.2. • Refer to Acer BIOS specification. • DMI utility for BIOS serial number configurable/asset tag • Support PXE • Support WinFlash •...
  • Page 30 System Memory Item Specifications Memory Controller Onboard Memory Size 0MB (No on-board Memory) DIMM socket number 2 sockets Supports Memory size 4 GB per socket Support maximum 8 GB for 64bit OS (with two 2GB SO-DIMM) memory size Support DIMM type DDR III Synchronous DRAM Support DIMM Speed 800/1066 MHz...
  • Page 31 Hard Disk Drive Interface Item Specifications Vendor & Seagate Seagate Seagate Toshiba Model Name ST9250827AS ST9320320AS ST9500325AS MK3252GSX WD5000BEVT ST9160310AS MK2552GSX WD3200BEVT MK1652GSX WD2500BEVT WD1600BEVT Capacity 320, 160 320, 250, 160 500, 320, 250, (MB) Bytes per sector Data heads 4, 2 4, 4, 2 4, 3, 2, 2...
  • Page 32 Super-Multi Combo Module Item Specification Vendor & model name Philips DS-8A2S, Toshiba Digi/TS-L633A Performance Specification With CD Diskette With DVD Diskette Transfer rate (MB/sec) Sustained: Sustained: Max 3.5 Mbytes/sec Max 10 Mbytes/sec Buffer Memory Interface SATA Applicable disc format Applicable media types: Writing: Confirms to DVD+R Version 1.2 and DVD+RW Version 1.3 / DVD+R DL Version 1.0 /DVD-R Version 2.0 / DVD-RW Version 1.2 / DVD-R DL Version...
  • Page 33 Super-Multi Combo Module (continued) Item Specification Vendor & model name HLDS GT10N Sony AD7580S Performance With CD Diskette With DVD Diskette With CD Diskette With DVD Diskette Specification Transfer rate (MB/sec) Sustained: Sustained: Sustained: Sustained: 3,600 KB/s (24x) max. 11.08 Mbytes/s (8x) 1,571 (typical) 10,993 (typical) max.
  • Page 34 CD-R Media (48x/40x/32x/24x/16x/8x) Mitsubishi (Verbatim), Taiyo- • Yuden, Mitsui, Ricoh, Fuji film, Sony, Hitachi Maxell, Memorex, RITEK, CMC, P.V.C, JVC, SKC, ACER, Prime Disc, TDK CD-RW Media (10x/4x) Ricoh, Mitsubishi (Verbatim), ACER, • OPTROM, Memorex, P.V.C, RITEK, CMC, LEADDATA, GigaStorage,...
  • Page 35 LCD 14” Item Specification Vendor/model name Samsung LTN140AT01-G01 • AUO B140XW01 • LG LP140WH1 • CMO N140B6 - L02 • Screen Diagonal (mm) 355.6 (14.0”) Display Area (mm) 309.399(H) X 173.952(V) Display resolution (pixels) 1366 x 768 Pixel Pitch 0.2265(H) x 0.2265(V) Display Mode Normally white 220 (typ.)
  • Page 36 VGA Graphic Controller Item Specification Type Intel built in VGA chip (Aspire 4740) Nvidia (Aspire 4740G) Processor Cores Graphics Clock 1836 MHz Texture Fill Rate 47.2 (billion/sec) Memory Interface 256-bit Width Memory Bandwidth 64 (GB/sec) Maximum VGA 2048x1536 Resolution Keyboard Item Specification Keyboard Controller...
  • Page 37 Item Specification Features Compliant with Universal Serial Bus Specification Revision 2.0 • Compliant with USB Mass Storage Class Bulk only Transport Specification • Rev. 1.0 Support High-speed (480Mbps) and Full-speed (12Mbps) Data Transfer • USB bus power operation • Support Control, Bulk IN / OUT data pipes •...
  • Page 38 Item Specification Type Broadcom BCM57780A1KMLG for Giga LAN Features Integrated 10/100/10000BASE-T transceiver • Automatic MDI crossover function • PCIe V1.1 compliant • 10/100/10000BASE-T full -duplex/half -duplex MAC • Receive side scaling(RSS) for multicore processors • Complies with IEEE 802.3, 802.3u, 802.3ab, and 802.1p •...
  • Page 39: System Utilities

    Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
  • Page 40: Information

    Information The Information screen displays a summary of your computer hardware information. I n s y d e H 2 0 S e t u p U t i l i t y R e v . 3 . 5 Information Main Security...
  • Page 41: Main

    Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery. I n s y d e H 2 0 S e t u p U t i l i t y R e v.
  • Page 42: Security

    Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. I n s y d e H 2 0 S e t u p U t i l i t y R e v . 3 . 5 Information Main Boot Exit...
  • Page 43: Setting A Password

    Setting a Password Follow these steps as you set the user or the supervisor password: Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: S e t S u p e r v i s o r P a s s w o r d E n t e r N e w P a s s w o r d C o n f i r m N e w P a s s w o r d Type a password in the “Enter New Password”...
  • Page 44: Changing A Password

    Changing a Password Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears. S e t S u p e r v i s o r P a s s w o r d E n t e r C u r r e n t P a s s w o r d E n t e r N e w P a s s w o r d C o n f i r m N e w P a s s w o r d...
  • Page 45: Boot

    Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay. I n s y d e H 2 0 S e t u p U t i l i t y R e v .
  • Page 46: Exit

    Exit The Exit screen allows you to save or discard any changes you made and quit the BIOS Utility. I n s y d e H 2 0 S e t u p U t i l i t y R e v.
  • Page 47: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. • Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.
  • Page 48: Dos Flash Utility

    DOS Flash Utility Perform the following steps to use the DOS Flash Utility: Press F2 during boot to enter the Setup Menu. Select Boot Menu to modify the boot priority order, for example, if using USB HDD to Update BIOS, move USB HDD to position 1.
  • Page 49 Plug in the AC power to continue. Flash is complete when the message Flash programming complete displays. Chapter 2...
  • Page 50: Winflash Utility

    WinFlash Utility Perform the following steps to use the WinFlash Utility: Double click the WinFlash executable. Click OK to begin the update. A progress screen displays. When the process is complete, close all programs and applications and reboot the system. Chapter 2...
  • Page 51: Remove Hdd/Bios Password Utilities

    Remove HDD/BIOS Password Utilities This section provide you with removing HDD/BIOS method: Remove HDD Password: When the user keys in the wrong password three times, the system reports the following error code to user. To unlock the HDD password, perform the following steps: Press Enter to display the Select Item screen.
  • Page 52: Removing Bios Passwords

    Removing BIOS Passwords: If you key in the wrong Supervisor Password three times, System Disabled displays on the screen. See the image below. To reset the BIOS password, run BIOS_PW.EXE as follows: Key in bios_pw 14452 0 Select one string from the list. Reboot the system and key in the selected string (qjjg9vy, 07yqmjd etc.) for the BIOS user password.
  • Page 53 Cleaning BIOS Passwords To clear the password, perform the following steps: From a DOS prompt, Execute clnpwd.exe Press 1 or 2 to clean the desired password shown on the screen. The onscreen message determines whether the function is successful or not. Chapter 2...
  • Page 54: Miscellaneous Utilities

    NOTE: The following write examples (2 to 5) require a system reboot to take effect Example 1: Read DMI Information from Memory Input: dmitools /r Output: Manufacturer (Type1, Offset04h): Acer Product Name (Type1, Offset05h): eMachines xxxxx Serial Number (Type1, Offset07h): 01234567890123456789 UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Asset Tag (Type3, Offset04h): Acer Asstag Chapter 2...
  • Page 55 Example 2: Write Product Name to EEPROM Input: dmitools /wp Acer Example 3: Write Serial Number to EEPROM Input: dmitools /ws 01234567890123456789 Example 4: Write UUID to EEPROM Input: dmitools /wu Example 5: Write Asset Tag to EEPROM Input: dmitools /wa Acer Asstag Chapter 2...
  • Page 56 Chapter 2...
  • Page 57: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge •...
  • Page 58: General Information

    Main Screw List Description Quantity Acer P/N M2*3 ZK NL+ 86.PAA02.001 M2.5*3 XK NL+ 86.PAA02.002 M2.5*5 ZK NL+ CR3+ 86.PAA02.003...
  • Page 59: External Module Disassembly Process

    External Module Disassembly Process External Modules Disassembly Flowchart The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 60: Removing The Battery Pack

    Removing the Battery Pack 1. Turn the computer over. 2. Slide the battery locking latch to the unlock position. 3. Slide and hold the battery release latch to the release position (1), then lift out the battery pack from the main unit (2).
  • Page 61: Removing The Sd Dummy Card

    Removing the SD Dummy Card 1. Push the SD dummy card all the way in to eject it. 2. Pull the dummy card out from the slot. Chapter 3...
  • Page 62: Removing The Lower Covers

    Removing the Lower Covers 1. See “Removing the Battery Pack” on page 50. 2. Loosen the five (5) captive screws in the covers as shown. Cover DIMM Cover WLAN Cover 3. Remove the DIMM Cover. 4. Remove the WLAN Cover as shown. Chapter 3...
  • Page 63 5. Carefully open the HDD Cover. Chapter 3...
  • Page 64: Removing The Wlan Module

    Removing the WLAN Module 1. See “Removing the Lower Covers” on page 52. 2. Disconnect the two (2) antenna cables as shown. 3. Remove the two (2) securing screws. Step Size Quantity Screw Type WLAN Module M2*3 4. Pull the WLAN module out of the slot. Chapter 3...
  • Page 65 5. Remove two (2) screws from the WLAN bracket and lift it clear of the device. Chapter 3...
  • Page 66: Removing The Dimm Modules

    Removing the DIMM Modules 1. See “Removing the Lower Covers” on page 52. 2. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 3. Remove the DIMM module. 4. Repeat steps 2 and 3 for any remaining DIMM modules. Chapter 3...
  • Page 67: Removing The Hard Disk Drive Module

    Removing the Hard Disk Drive Module 1. See “Removing the Lower Covers” on page 52. 2. Grasp the Pull Tab and slide the HDD away from the connector. 3. Pull the HDD up as shown to remove. NOTE: To prevent damage to HDD, avoid pressing down on it or placing heavy objects on top of it. Chapter 3...
  • Page 68 4. Remove the four (4) screws (two each side) securing the HDD to the carrier. Step Size Quantity Screw Type HDD Carrier M3*3 5. Lift the HDD out to remove. Chapter 3...
  • Page 69: Removing The Optical Disk Drive Module

    Removing the Optical Disk Drive Module 1. See “Removing the Lower Covers” on page 52. 2. Remove the screw securing the ODD module. Step Size Quantity Screw Type ODD Module M2.5*5 3. Insert an implement to push the ODD Module out of the bay. Chapter 3...
  • Page 70 4. Remove the two (2) screws securing the ODD bracket and remove the ODD bracket from the optical disk drive module. Step Size Quantity Screw Type ODD Bracket M2*3 5. Insert a pin in the manual eject hole of the ODD bezel to eject the ODD tray. 6.
  • Page 71: Main Unit Disassembly Process

    Main Unit Disassembly Process Main Unit Disassembly Flowchart Remove External Modules before proceeding Remove Hinge Covers Remove Switch Cover Remove Keyboard Remove Remove Function Board Speaker Module Remove LCD Module Upper Remove Lower Cover Upper Cover Cover Remove Remove Remove Remove Remove Fingerprint...
  • Page 72 Step Screw Quantity Part No. TouchPad Bracket M2*3 86.PAA02.001 USB Board M2.5*3 86.PAA02.002 Modem Module M2*3 86.PAA02.001 BT Module M2.5*3 86.PAA02.002 Mainboard M2.5*3 86.PAA02.002 Thermal Module M2.5*3.2 86.PAA02.007 Media Board M2.5*3 86.PAA02.002 Chapter 3...
  • Page 73: Removing The Hinge Covers

    Removing the Hinge Covers 1. See “Removing the Battery Pack” on page 50. 2. Remove the two (2) screws from the Hinge Covers. Step Size Quantity Screw Type Hinge Covers M2*3 3. Slide the covers off the hinges in the direction of the arrows. IMPORTANT:The left and right Hinge Covers are shaped differently and marked L and R on the inside.
  • Page 74: Removing The Switch Cover

    Removing the Switch Cover CAUTION: Using tools to remove the Switch Cover may cause damage to the outer casing. It is recommended that only fingers are used to remove the Switch Cover. 1. See “Removing the Battery Pack” on page 50. 2.
  • Page 75 5. Push the Switch Cover downward (1) and lift the leftside of the cover upward (2) to release the securing pins. 6. Lift the left side of the Switch Cover first and gently rotate it from left to right while lifting the right side clear of the casing.
  • Page 76: Removing The Keyboard

    Removing the Keyboard 1. See “Removing the Switch Cover” on page 64. 2. Lift the keyboard from both sides to clear the securing tabs underneath. 3. Push the Keyboard toward the LCD screen to expose the Keyboard FFC cable. 4. Unlock the connector and pull the FFC to remove it from the Mainboard. 5.
  • Page 77: Removing The Speaker Module

    Removing the Speaker Module 1. See “Removing the Keyboard” on page 66. 2. Remove the two (2) securing screws from the Speaker Module. Step Size Quantity Screw Type Speaker Module M2.5*3 3. Remove the adhesive tape securing the LCD cables to the Speaker Module. 4.
  • Page 78 5. Rotate the Speaker Module upward, rear edge first to clear the LCD cables, and remove it from the chassis. Chapter 3...
  • Page 79: Removing The Lcd Module

    Removing the LCD Module 1. See “Removing the WLAN Module” on page 54. 2. See “Removing the Keyboard” on page 66. 3. Turn the computer over. Remove the two (2) securing screws as shown. Step Size Quantity Screw Type LCD Module M2.5*5 4.
  • Page 80 5. Completely remove the Antenna cable from the cable channel. 6. Turn the computer over. Remove two (2) pieces of adhesive tape from the Antenna cables. 7. Rest the computer on the LCD Module and push the Antenna cable through the chassis as shown. Chapter 3...
  • Page 81 8. Completely remove the Antenna from the cable channel. 9. Disconnect the LCD cables from the Mainboard as shown. Chapter 3...
  • Page 82 10. Remove the two (2) securing screws from the left LCD hinge. Step Size Quantity Screw Type LCD Module M2.5*5 11. Remove the two (2) securing screws from the right LCD hinge. Step Size Quantity Screw Type LCD Module M2.5*5 Chapter 3...
  • Page 83 12. Peel back the foil tab from the LCD Hinge as shown. 13. Carefully remove the LCD Module from the chassis. Chapter 3...
  • Page 84: Removing The Upper Cover

    Removing the Upper Cover 1. See “Removing the LCD Module” on page 69. 2. Turn the computer over. Remove the fifteen screws on the bottom panel. Step Size Quantity Screw Type Upper Cover M2.5*10 (red call out) Upper Cover M2.5*5 (green callout) Chapter 3...
  • Page 85 3. Turn the computer over and disconnect the three (3) FFC cables from the mainboard. Unlock the connector and disconnect A as shown. Unlock the connector and disconnect B as shown. Unlock the connector and disconnect C as shown. Chapter 3...
  • Page 86 WARNING:Care must be taken when removing the Upper Cover from the Lower Cover to prevent damage or stress to the surface. 4. Pry apart the left side of the Lower Cover as shown, and lift the rear edge of the Upper Cover upward. 5.
  • Page 87: Removing The Finger Print Reader

    Removing the Finger Print Reader NOTE: Only the Discrete SKU supports Finger Print Reader technology. 1. See “Removing the Upper Cover” on page 74. 2. Remove the one (1) securing screw on the bracket. Step Size Quantity Screw Type Finger Print M2*3 Reader 3.
  • Page 88 4. Remove the finger print bracket by angling the bracket upward as shown. 5. Detach the FFC from the Touchpad Bracket cable as shown. 6. Remove the finger print board from the casing. Chapter 3...
  • Page 89: Removing The Touchpad Bracket

    Removing the TouchPad Bracket 1. See “Removing the Upper Cover” on page 74. 2. Lift the FFC to disengage the adhesive. 3. Open the FFC locking latch as shown and remove the FFC. 4. Remove the two (2) screws from the TouchPad Bracket. Step Size Quantity...
  • Page 90 5. Remove the TouchPad Bracket from the Upper Cover. Chapter 3...
  • Page 91: Removing The Media Board

    Removing the Media Board WARNING:Care must be taken when removing the Media Board Cover from the Upper Cover to prevent damage or stress to the surface. 1. See “Removing the Upper Cover” on page 74. 2. Detach the media board FFC from the upper case. 3.
  • Page 92 Step Size Quantity Screw Type Media Board M2.5*3 Chapter 3...
  • Page 93: Removing The Usb Board

    Removing the USB Board 1. See “Removing the Upper Cover” on page 74. 2. Remove the one (1) securing screw from the USB board. Step Size Quantity Screw Type USB Board M2.5*3 3. Remove the adhesive tape as shown. 4. Open the FFC locking latch and remove the FFC from the Mainboard. Chapter 3...
  • Page 94 5. Lift the FFC to detach the adhesive from the casing. 6. Lift the USB Board clear of the casing. Chapter 3...
  • Page 95: Removing The Modem Module

    Removing the Modem Module 1. Remove the Upper Cover. See “Removing the Upper Cover” on page 74. 2. Remove the adhesive tape securing the cable to the Modem and remove the two (2) securing screws. Step Size Quantity Screw Type Modem Module M2*3 3.
  • Page 96: Removing The Bluetooth Module

    Removing the Bluetooth Module 1. See “Removing the Upper Cover” on page 74. 2. Remove the adhesive tape. 3. Grasp the cable as shown and pull to disconnect from the Bluetooth module. 4. Disconnect the cable from the Mainboard and remove it from the cable channel as shown. 5.
  • Page 97 Step Size Quantity Screw Type Bluetooth Module M2.5*3 Chapter 3...
  • Page 98: Removing The Mainboard

    Removing the Mainboard 1. See “Removing the Upper Cover” on page 74. 2. See “Removing the USB Board” on page 83. 3. See “Removing the Modem Module” on page 85. 4. See “Removing the Bluetooth Module” on page 86. 5. Grasp the RJ-11 cable and remove it from the Mainboard as shown. 6.
  • Page 99 7. Lift one edge of the mainboard as shown to remove it from the base. Chapter 3...
  • Page 100: Removing The Rj-11 Port

    Removing the RJ-11 Port 1. See “Removing the Mainboard” on page 88. 2. Turn the Lower Cover over and pull the Modem cable through the casing as shown. 3. Completely remove the Modem cable from the cable channels. 4. Turn the computer over. Pull the Modem cable completely through the casing as shown. Chapter 3...
  • Page 101 5. Remove the adhesive tape and lift the cable out of the cable channels as shown. 6. Detach the adhesive and lift the cable bundle out of the casing. 7. Remove the RJ-11 Port from the casing. Chapter 3...
  • Page 102: Removing The Thermal Module

    Removing the Thermal Module 1. See “Removing the Mainboard” on page 88. 2. Turn the Mainboard over and place on a clean surface. 3. Hold the fan cable connector and lift to disconnect from the mainboard. 4. Remove the four (4) screws from the Thermal Module in numerical order, from 4 to 1. Step Size Quantity...
  • Page 103 WARNING:To prevent damage to the Thermal Module or the CPU, hold and lift the Thermal Module by lifting both ends up and away at the same time. 5. Hold the module on both sides and lift it clear of the Mainboard. IMPORTANT:If the replacement Thermal Module does not include a thermal protection pad, reuse the original thermal protection pad with the new Thermal Module.
  • Page 104: Removing The Cpu

    Removing the CPU 1. See “Removing the Thermal Module” on page 92. 2. Using a flat screwdriver, turn the CPU socket latch counter-clockwise 180° to release the CPU. 3. Lift the CPU clear of the Mainboard. Chapter 3...
  • Page 105: Lcd Module Disassembly Process

    LCD Module Disassembly Process LCD Module Disassembly Flowchart Remove LED Panel from Main Unit before proceeding Remove LED Bezel Remove Camera Module Remove LED Panel Remove Remove Remove LED FPC Cable LED Brackets Antenna Remove MIC Module Screw List Step Screw Quantity Part No.
  • Page 106: Removing The Lcd Bezel

    Removing the LCD Bezel 1. See “Removing the LCD Module” on page 69. 2. Remove the six (6) screw caps and screws as shown. Step Size Quantity Screw Type LCD Bezel M2.5*5 3. Starting at the center of the top edge, pry the inside of the bezel away from the screen. Work round the edges to pry the bezel away from the screen as shown.
  • Page 107 4. Lift the bezel away from the panel. Chapter 3...
  • Page 108: Removing The Camera Module

    Removing the Camera Module 1. See “Removing the LCD Bezel” on page 96. 2. Remove the one (1) screw from the Camera Bracket as shown. Step Size Quantity Screw Type Camera Module M2.5*3 3. Lift the Camera Bracket, right side first, clear of the casing. 4.
  • Page 109: Removing The Lcd Panel

    Removing the LCD Panel 1. See “Removing the Camera Module” on page 98. 2. Remove the two (2) securing screws from the LCD hinges and the one (1) LCD grounding screw. Step Size Quantity Screw Type LCD Panel M2.5*5 (red callout) LCD Panel M2.5*3 (green callout)
  • Page 110 4. Lift the LCD Panel out of the casing as shown. Chapter 3...
  • Page 111: Removing The Lcd Brackets And Cable

    Removing the LCD Brackets and Cable 1. See “Removing the LCD Panel” on page 99. 2. Turn the LCD Panel over on a clean surface, and lift the cable as shown to detach the adhesive. 3. Grip the clear protective covering on the LCD cable and pull it back (1). 4.
  • Page 112: Removing The Antennas

    Removing the Antennas 1. See “Removing the LCD Panel” on page 99. 2. Remove the foil tabs holding the antenna cables in place. Ensure the cables are free from obstructions. 3. Remove the foil tabs securing the left and right antennas to the LCD module and lift the antennas clear. 4.
  • Page 113: Removing The Mic Module

    Removing the MIC Module 1. See “Removing the Antennas” on page 102. 2. Remove the foil tabs and tape holding the MIC Module cable in place. Ensure the cable is free from obstructions. 3. Remove the MIC cable and Module from the LCD module. Chapter 3...
  • Page 114: Lcd Module Reassembly Procedure

    LCD Module Reassembly Procedure Replacing the MIC Module 1. Replace the MIC Module in the LCD casing. 2. Run the cable as shown and replace the adhesive tape to hold it in place. IMPORTANT:Ensure that the cable runs as shown in the hinge well area. Chapter 3...
  • Page 115: Replacing The Antennas

    Replacing the Antennas 1. Run the right side Antenna cable as shown in the 2. Run the cable as shown and replace the foil tab. hinge well to avoid trapping. 3. Run the cable along the edge of the casing using 4.
  • Page 116 7. Run the left side Antenna cable as shown in the 8. Run the cable along the edge of the casing using hinge well to avoid trapping. all available cable clips. 9. Run the cable as shown and replace the foil tab. 10.
  • Page 117 13. Ensure that the securing pin is properly located. Chapter 3...
  • Page 118: Replacing The Lcd Panel

    Replacing the LCD Panel 1. Align the LCD brackets with the six (6) screw holes (three on each side) on the LCD Panel as shown. 2. Replace the six (6) securing screws. On each side replace the screws in numeric order, from 1 to 3. 3.
  • Page 119 7. Replace the Camera Module cable bundle in the casing as shown. 8. Replace the three (3) screws to secure the panel and grounding within the LCD module. IMPORTANT:When replacing the screws in the LCD brackets (red callout) do not use the screw holes marked with ‘X’.
  • Page 120: Replacing The Camera Module

    Replacing the Camera Module 1. Reconnect the LCD cable to the Camera Module. 2. Place the Camera Module in the casing as shown. 3. Ensure that the locating pins are correctly seated. 4. Insert the Camera Bracket left side first to engage the securing clip.
  • Page 121: Replacing The Lcd Bezel

    Replacing the LCD Bezel 1. Place the Bezel on the casing bottom edge first 2. Press down the sides of the bezel, working toward and press in the areas marked to snap it into place. the top edge. 3. Press down the top edge to complete the process. IMPORTANT:Ensure there are no gaps between the casing and the Bezel.
  • Page 122: Main Module Reassembly Procedure

    Main Module Reassembly Procedure Replacing the CPU IMPORTANT:The CPU has a Pin1 locator that must be positioned corresponding to the marker on the CPU socket. 1. Place the CPU into the CPU socket as shown, taking note of the Pin1 locator. Pin1 Locator 2.
  • Page 123: Replacing The Thermal Module

    Replacing the Thermal Module WARNING:To prevent damage to the Thermal Module or the CPU, hold the Thermal Module by both ends at the same time. IMPORTANT:If the replacement Thermal Module does not include the thermal protection pad shown below, reuse the original thermal protection pad with the new Thermal Module. 1.
  • Page 124: Replacing The Rj-11 Port

    Replacing the RJ-11 Port 1. Replace the RJ-11 Port in the casing as shown. 2. Place the cable bundle in the casing and apply pressure to secure the adhesive in place. 3. Run the cable along the cable channels using all 4.
  • Page 125: Replacing The Mainboard

    Replacing the Mainboard 1. Ensure that the Mainboard is face up. Place the Mainboard in the chassis, left hand edge first to allow the I/O Ports through the casing, then lower it into place. 2. Ensure the screw socket is aligned. Replace the one (1) securing screw as shown. NOTE: Make sure the I/O ports are positioned correctly through the lower cover, and the screw sockets are visible through the mainboard.
  • Page 126: Replacing The Bluetooth Module

    Replacing the Bluetooth Module 1. Insert the Bluetooth Module left side first and lower 2. Replace the one (1) securing screw. it into place. 3. Reconnect the Bluetooth cable to the Mainboard. 4. Run the cable through the channel as shown. 5.
  • Page 127: Replacing The Modem Module

    Replacing the Modem Module 1. Connect the modem cable as shown. 2. Replace the Modem Module on the Mainboard. 3. Align the screw sockets and replace the two (2) 4. Secure the Modem cable in place with the screws. adhesive tape. Replacing the USB Board 1.
  • Page 128: Replacing The Media Board

    3. Lock the connector and press down on the FFC cable to secure it on the casing. Replacing the Media Board WARNING:Care must be taken when replacing the Media Board Cover to prevent damage or stress to the surface. 1. Place the media board in the upper case. 2.
  • Page 129 Chapter 3...
  • Page 130: Replacing The Touchpad Bracket

    Replacing the TouchPad Bracket 1. Place the TouchPad in the casing. 2. Replace the two securing screws. 3. Replace the FFC and close the locking latch. 4. Run the cable along the Bracket and press down to secure it in place. Replacing the Finger Print Reader 1.
  • Page 131 3. Replace the Finger Print Reader Bracket rear edge 4. Replace the one (1) securing screw. first and lower it into place. Chapter 3...
  • Page 132: Replacing The Upper Cover

    Replacing the Upper Cover WARNING:Care must be taken when replacing the Upper Cover to prevent damage or stress to the surface. 1. Place the Upper Cover on the Lower Cover, front edge first, and lower it into place. 2. Starting with the sides, press down all around the perimeter of the cover to secure it in place. Chapter 3...
  • Page 133 3. Reconnect the three (3) FFC cables to the mainboard. Connect and lock connector A as shown. Connect and lock connector B as shown. Connect and lock connector C as shown. Chapter 3...
  • Page 134 4. Turn the computer over. Replace the fifteen screws on the bottom panel. Chapter 3...
  • Page 135: Replacing The Lcd Module

    Replacing the LCD Module 1. Carefully align the LCD module over the hinge 2. Replace the two (2) securing screws on the right sockets and lower the module into the chassis, hinge as shown. taking care not to trap the LCD cables. 3.
  • Page 136 IMPORTANT:Run the cables as shown to avoid trapping when the Switch Cover is replaced. 6. Insert the Antenna cables through the casing, as shown, and pull through from the underside. 7. Ensure the cable is pulled completely through the 8. Run the Antenna cables along the cable channel casing.
  • Page 137 IMPORTANT: Run the cables as shown to avoid 9. Replace the two (2) pieces of adhesive tape to trapping when the Switch Cover is replaced. secure the cables in place. 10. Run the Antenna cables along the cable channel 11. .Pull the Antenna through the casing into the as shown, using all the available cable clips.
  • Page 138: Replacing The Speaker Module

    Replacing the Speaker Module 1. Align and replace the Speaker Module in the lower IMPORTANT: Run the LCD cables over the Speaker case. Module as shown to avoid trapping when the Switch Cover is replaced. 2. Reconnect the Speaker cable. 3.
  • Page 139: Replacing The Keyboard

    Replacing the Keyboard 1. Place the Keyboard on the Upper Cover, face up 2. Insert the Keyboard, front edge first, into the Upper and reconnect the FFC cable to the Mainboard. Cover as shown. Ensure that the five (5) tabs are correctly seated.
  • Page 140: Replacing The Switch Cover

    Replacing the Switch Cover 1. Place the Switch Cover on the Upper Case as 2. Press down both sides of the Switch Cover to snap shown. it into place. 3. Continue to press down as shown to correctly seat the Switch Cover on the Upper Cover. Chapter 3...
  • Page 141 4. Turn the computer over and replace the six (6) securing screws as shown. Chapter 3...
  • Page 142: Replacing The Hinge Covers

    Replacing the Hinge Covers IMPORTANT:The left and right Hinge Covers are shaped differently and marked L and R on the inside. Ensure that the correct cover is used during reassembly. 1. Align the Hinge Covers screw hole side up and slide them on to the hinge assemblies. 2.
  • Page 143: Replacing The Odd Module

    Replacing the ODD Module 1. Align the ODD Bezel as shown and press it into place. Close the ODD drawer. 2. Align the ODD Bracket as shown and replace the securing screws. 3. Push the ODD Module into the chassis as shown 4.
  • Page 144: Replacing The Hard Disk Drive Module

    Replacing the Hard Disk Drive Module 1. Place the HDD carrier on the HDD. 2. Replace the four (4) securing screws (two each side). 3. Place the HDD Module in the HDD bay as shown and slide it in the direction of the arrow to connect the interface.
  • Page 145: Replacing The Wlan Module

    Replacing the WLAN Module 1. Insert the WLAN board into the WLAN socket. 2. Replace the two (2) screws to secure the module. 3. Connect the two (2) antenna cables to the module. IMPORTANT: Ensure that the cabling is replaced as shown to avoid trapping when the covers are NOTE: The White cable goes to the upper terminal replaced.
  • Page 146: Replacing The Sd Card Dummy Card

    Replacing the SD Card Dummy Card 1. Push the SD dummy card into the slot until it is flush with the chassis cover. Replacing the Battery 1. Slide and hold the battery release latch to the 2. Slide the battery lock/unlock latch to the lock release position (1), then insert the battery and position.
  • Page 147: Troubleshooting

    Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.
  • Page 148: Power On Issue

    Power On Issue If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. Check the power cable is properly connected to the computer and the electrical outlet.
  • Page 149: No Display Issue

    No Display Issue If the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: No POST or Video If the POST or video doesn’t display, perform the following actions one at a time to correct the problem. Make sure that the internal display is selected.
  • Page 150: Random Loss Of Bios Settings

    Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem. Reboot the computer. If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is faulty and should be replaced. See “Disassembly Process” on page 48. If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD is faulty and should be replaced.
  • Page 151: Lcd Failure

    LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...
  • Page 152: Touchpad Failure

    Touchpad Failure If the Touchpad doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...
  • Page 153: Sound Problems

    Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. Reboot the computer. Navigate to Start Control Panel System and Maintenance System Device Manager. Check the Device Manager to determine that: The device is properly installed.
  • Page 154: Internal Microphone Failure

    Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Microphone Problems If internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the problem.
  • Page 155: Hdd Not Operating Correctly

    HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to correct the problem. Disconnect all external devices. Run a complete virus scan using up-to-date software to ensure the computer is virus free. Run the Windows 7 Startup Repair Utility: insert the Windows 7 Operating System DVD in the ODD and restart the computer.
  • Page 156: Odd Failure

    ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRUs: ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty: Audio CDs do not play when loaded •...
  • Page 157 Double-click lDE ATA/ATAPI controllers. If a device displays a down arrow, right-click on the device and click Enable. Double-click DVD/CD-ROM drives. If the device displays a down arrow, right-click on the device and click Enable. Check that there are no yellow exclamation marks against the items in lDE ATA/ATAPI controllers. If a device has an exclamation mark, right-click on the device and uninstall and reinstall the driver.
  • Page 158 Double-click IDE ATA/ATAPI controllers, then right-click ATA Device 0. Click Properties and select the Advanced Settings tab. Ensure that the Enable DMA box is checked and click OK. Repeat for the other ATA Devices shown if applicable. Drive Not Detected If Windows cannot detect the drive, perform the following actions one at a time to correct the problem.
  • Page 159: Usb Failure (Rightside)

    USB Failure (Rightside) If the rightside USB port fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Modem Function Failure If the internal Modem fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...
  • Page 160: Wireless Function Failure

    Wireless Function Failure If the WLAN/WiMAX fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start Reconnect the Check Antenna to Antenna to the WLAN/WiMAX C ard card Check Antenna Swap the Antenna Check WLAN/Wi MAX Swap WLAN/...
  • Page 161: Easytouch Button Failure

    EasyTouch Button Failure If the Acer EasyTouch buttons fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start Reconnect the Check Function/B to Function/B to MB MB connection FFC cable...
  • Page 162: Fingerprint Reader Failure

    Fingerprint Reader Failure If the Fingerprint Reader fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start Reconnect the...
  • Page 163: External Mouse Failure

    External Mouse Failure If an external Mouse fails, perform the following actions one at a time to correct the problem. Try an alternative mouse. If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. See the mouse user manual.
  • Page 164: Intermittent Problems

    Issue” on page 138.): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices • Printer, mouse, and other external devices • Battery pack •...
  • Page 165: Post Codes

    Post Codes These tables describe the POST codes and descriptions during the POST. Post Code Range Phase POST Code Range 0x01 - 0x0F 0x70 - 0x9F 0x40 - 0x6F 0x10 - 0x3F 0xA0 - 0xBF 0xC0 - 0xCF 0x51 – 0x55 0xE1 –...
  • Page 166 PEI Phase POST Code Table: Functionality Name (Include\ Post Phase Description PostCode.h) Code PEI_SIO_INIT Super I/O Initialization PEI_CPU_REG_INIT CPU Early Initialization PEI_CPU_AP_INIT Multi-processor Early Initial PEI_CPU_HT_RESET HyperTransport Initialization PEI_PCIE_MMIO_INIT PCIE MMIO BAR Initialization PEI_NB_REG_INIT North Bridge Early Initialization PEI_SB_REG_INIT South Bridge Early Initialization PEI_PCIE_TRAINING PCIE Training PEI_TPM_INIT...
  • Page 167 DXE Phase POST Code Table: Functionality Name (Include\ Phase PostCode Description PostCode.h) DXE_TCGDXE TPM initial in DXE DXE_SB_SPI_INIT South bridge SPI initialization DXE_CF9_RESET Setup Reset service DXE_SB_SERIAL_GPIO_INIT South bridge Serial GPIO initialization DXE_SMMACCESS Setup SMM ACCE SS service DXE_NB_INIT North bridge Middle initialization DXE_SIO_INIT Super I/O DXE initialization DXE_LEGACY_REGION...
  • Page 168 BDS Phase POST Code Table: Functionality Name (Include\ Post Phase Description PostCode.h) Code BDS_ENTER_BDS Enter BDS entry BDS_INSTALL_HOTKEY Install Hotkey service BDS_ASF_INIT ASF Initialization BDS_PCI_ENUMERATION_START PCI enumeration BDS_BEFORE_PCIIO_INSTALL PCI resource assign complete BDS_PCI_ENUMERATION_END PCI enumeration complete BDS_CONNECT_CONSOLE_IN Keyboard Controller, Keyboard and Mouse initialization BDS_CONNECT_CONSOLE_OUT Video device initialization...
  • Page 169 NOTE: The color bar items indicate 3rd party related functions that are platorm dependent. PostBDS POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code POST_BDS_NO_BOOT_DEVICE POST No Boot Device _BDS POST_BDS_START_IMAGE POST UEFI Boot Start Image _BDS POST_BDS_ENTER_INT19 POST Legacy 16 boot entry _BDS...
  • Page 170 Functionality Name (Include\ Post Phase Description PostCode.h) Code SMM_S4_SLEEP_CALLBACK 0xA4 Enter S4 SMM_S5_SLEEP_CALLBACK 0xA5 Enter S5 SMM_ACPI_DISABLE_START 0xA8 OS call ACPI disable function SMM_ACPI_DISABLE_END 0xA9 ACPI disable function complete InsydeH2ODDT Debugger POST Code Table Functionality Name PostCode Description (Include\ PostCode.h) Used by Insyde debugger 0x0D Waiting for device connect...
  • Page 171: Jumper And Connector Locations

    Chapter 5 Jumper and Connector Locations Top View Item Description JMIC2 Internal Mic JLVDS1 LVDS Connector JSPK1 Internal Speaker JREAD1 Card Reader Connector JKB1 Keyboard Connector JFP1 Finger Print Connector JTP1 Touch Pad Connector JMEDI1 Fun/B Connector JMDC1 Modem Connector JUSB3 USB/B Connector JBT1...
  • Page 172: Bottom View

    Bottom View Item Description PJP1 DC IN Connector JRJ1 Lan Connector JCRT1 CRT Connector JFAN1 Fan Connector JUSB1 USB Connector JUSB2 USB Connector JHDMI1 HDMI Connector JLINE1 Line In Connector JMIC1 External Mic Connector JHP1 Head Phone Connector JCPU1 Cpu Socket Connector JDIMM1 DRAM Socket Connector JDIMM2...
  • Page 173: Clearing Password Check And Bios Recovery

    Clearing Password Check and BIOS Recovery This section provide you the standard operating procedures of clearing password and BIOS recovery for Aspire 4740 Series. Aspire 4740 Series provides one Hardware Open Gap on main board for clearing password check, and one Hotkey for enabling BIOS Recovery. Clearing Password Check Hardware Open Gap Description Description...
  • Page 174: Bios Recovery By Crisis Disk

    BIOS Recovery by Crisis Disk BIOS Recovery Boot Block: BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed.
  • Page 175: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 176: Aspire 4740/4740G Exploded Diagrams

    Aspire 4740/4740G Exploded Diagrams Main Module Item Description Part No. Item Description Part No. Middle Cover 60.PAA02.004 Mini Door 42.PAA02.001 Speaker 23.PAA02.002 Lower Case 60.PLR02.002 Hinge Cap Left 42.PAA02.004 Mainboard MB.PMJ02.001 Hinge Cap Right 42.PAA02.005 KC.52001.DMP Upper Case 60.PLQ02.001 Thermal Module 60.PLR02.003 Finger Print 55.PLQ02.001...
  • Page 177: Aspire 4740/4740G Fru List

    Aspire 4740/4740G FRU List Category Description Acer P/N ADAPTER ADAPTER DELTA 65W 19V 1.7X5.5X11 YELLOW ADP- AP.06501.026 65JH DB A, LV5 LED LF ADAPTER LITE-ON 65W 19V 1.7X5.5X11 YELLOW PA- AP.06503.024 1650-22AC LV5 LED LF ADAPTER HIPRO 65W 19V 1.7X5.5X11 YELLOW HP- AP.0650A.012...
  • Page 178 Category Description Acer P/N HDD TOSHIBA 2.5" 5400RPM 250GB MK2555GSX KH.25004.003 LIBRA SATA LF F/W:FG001J HDD HGST 2.5" 5400RPM 250GB HTS545025B9A300 KH.25007.015 PANTHER B SATA LF F/W:C60F HDD WD 2.5" 5400RPM 250GB WD2500BEVT-22ZCT0 KH.25008.021 ML160 SATA LF F/W:11.01A11 HDD SEAGATE 2.5" 5400rpm 320GB ST9320325AS KH.32001.017...
  • Page 179 Category Description Acer P/N BOARD Foxconn Bluetooth BRM 2046 BT2.1 (T60H928.33) f/ BH.21100.004 w:861 FOXCONN CONEXANT -UNIZION 1.5_3.3V AUS FX.22500.025 T60M955.0X FUNCTION BOARD W/FFC, INCL MYLAR*2 55.PLR02.001 FINGER PRINT BOARD W/FFC 55.PLQ02.001 USB BOARD W/FFC 55.PLR02.002 LAN INTEL WLAN 112BN.HMWG MM#903341 KI.CPH01.001...
  • Page 180 Category Description Acer P/N POWER CORD US 3 PIN 27.TAVV5.001 POWER CORD EU 3 PIN 27.TAVV5.002 POWER CORD AUS 3 PIN 27.TAVV5.003 POWER CORD UK 3 PIN 27.TAVV5.004 POWER CORD CHINA 3 PIN 27.TAVV5.005 POWER CORD SWISS 3 PIN 27.TAVV5.006 POWER CORD ITALIAN 3 PIN 27.TAVV5.007...
  • Page 181 TOUCHPAD BRACKET 33.PAA02.004 FINGER PRINT BRACKET 33.PAA02.005 HDD BRACKET - FOR 6 LAYERS MB 33.PG502.001 KEYBOARD KEYBOARD ACER AC4T JV40 INTERNAL 14 KB.I140A.058 STANDARD 86KS BLACK US INTERNATIONAL TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB.I140A.043 STANDARD 86KS BLACK GREEK TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB.I140A.034...
  • Page 182 Category Description Acer P/N KEYBOARD ACER AC4T JV40 INTERNAL 14 KB.I140A.041 STANDARD 87KS BLACK FRENCH TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB.I140A.044 STANDARD 87KS BLACK HUNGARIAN TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB.I140A.048 STANDARD 87KS BLACK NORWEGIAN TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB.I140A.049...
  • Page 183 Category Description Acer P/N BD COMBO DRIVE ODD BD COMBO MODULE 6M.PLR02.00 ODD HLDS BD COMBO 12.7mm Tray DL 4X CT21N LF KO.0040D.00 W/O bezel 1.00 SATA (HF + Windows 7) ODD SONY BD COMBO 12.7mm Tray DL 4X BC-5500S KO.0040E.00...
  • Page 184 Category Description Acer P/N LCD BEZEL W/CMOS 60.PAA02.006 LCD BEZEL W/O CMOS 60.PAA02.007 LVDS CABLE W/O CMOS 50.PBC02.00 LVDS CABLE 50.PAA02.007 LCD BRACKET R&L 33.PAA02.007 CAMERA 0.3M 57.PAA02.001 CAMERA BRACKET 33.PAA02.006 MAINBOARD MAINBOARD AS4740 INTEL HM55 V1.0 LF MB.PMJ02.00 MAINBOARD AS4740G INTEL HM55 512M-GD3 V1.0 LF MB.PML02.00...
  • Page 185: Screw List

    Screw List Category Description Acer P/N Screw SCREW M1.98D 3.0L K 4.6D 0.8T ZK 86.PAA02.001 SCREW M2.46D 3.0L K 5.5D 0.8T ZK 86.PAA02.002 SCREW M2.5D 5L K 5.5D ZK NL CR3 86.PAA02.003 SCREW M2.5D 10.0L K 5.5D ZK NL CR3 86.PAA02.004...
  • Page 186 Chapter 6...
  • Page 187 Chapter 6...
  • Page 188: Model Definition And Configuration

    Appendix A Model Definition and Configuration Aspire 4740 Country Acer Part No Description Thailand LX.PMH0C.037 AS4740-622G32Mi LINPUSATH3 UMACFbs 1*2G/320/ BT/6L2.2/5R/CB_GN_FP_0.3D_HG_EN11 Thailand LX.PMH0C.036 AS4740-622G32Mi LINPUSATH1 UMACFbs 1*2G/320/ BT/6L2.2/5R/CB_GN_FP_0.3D_HG_TH51 Thailand LX.PMH0C.035 AS4740-542G32Mi LINPUSATH3 UMACFbs 1*2G/320/ BT/6L2.2/5R/CB_GN_FP_0.3D_HG_EN11 Thailand LX.PMH0C.033 AS4740-522G32Mi LINPUSATH3 UMACFbs 1*2G/320/ BT/6L2.2/5R/CB_GN_FP_0.3D_HG_EN11...
  • Page 189 Country Acer Part No Description Thailand LX.PMH0C.017 AS4740-432G32Mi LINPUSATH3 UMACFbs 1*2G/320/ BT/6L2.2/5R/CB_GN_FP_0.3D_HG_EN11 Thailand LX.PMH0C.016 AS4740-432G32Mi LINPUSATH1 UMACFbs 1*2G/320/ BT/6L2.2/5R/CB_GN_FP_0.3D_HG_TH51 Thailand LX.PMH0C.015 AS4740-332G32Mi LINPUSATH3 UMACFbs 1*2G/320/ BT/6L2.2/5R/CB_GN_FP_0.3D_HG_EN11 Thailand LX.PMH0C.014 AS4740-332G32Mi LINPUSATH1 UMACFbs 1*2G/320/ BT/6L2.2/5R/CB_GN_FP_0.3D_HG_TH51 Philippines LX.PMH02.002 AS4740-333G50Mi EM W7HP64EMATPH1 MC UMACFbs 2G+1G/500_L/BT/6L2.2/5R/ CB_GN_FP_0.3D_HG_ES61...
  • Page 190 Country Acer Part No Description Philippines LX.PMJ01.002 AS4740-332G32Mi EM W7HB64EMATPH1 MC UMACbs 1*2G/320/BT/6L2.2/5R/ CB_GN_0.3D_HG_ES61 Philippines LX.PMJ0C.008 AS4740-332G32Mi LINPUSAPH1 UMACbs 1*2G/320/ BT/6L2.2/5R/CB_GN_0.3D_HG_EN11 Philippines LX.PMJ01.001 AS4740-333G32Mi EM W7HB64EMATPH1 MC UMACbs 2G+1G/320/BT/6L2.2/5R/ CB_GN_0.3D_HG_ES61 Malaysia LX.PMJ02.001 AS4740-332G32Mi EM W7HP64EMATMY1 MC UMACbs 1*2G/320/BT/6L2.2/5R/ CB_abgn_0.3D_HG_ES61 Vietnam LX.PMJ0C.007...
  • Page 191 VRAM 1 Memory 1 Memory 2 HDD 1(GB) Chip Ci3350M NLED14WXGAG SO2GBIII10 N320GB5.4KS Ci3350M NLED14WXGAG SO2GBIII10 N320GB5.4KS Ci7620M NLED14WXGAG SO2GBIII10 N500GB5.4KS Ci7620M NLED14WXGAG SO2GBIII10 N500GB5.4KS Ci5540M NLED14WXGAG SO2GBIII10 N500GB5.4KS Ci5540M NLED14WXGAG SO2GBIII10 N500GB5.4KS Ci5520M NLED14WXGAG SO2GBIII10 N500GB5.4KS Ci5520M NLED14WXGAG SO2GBIII10 N500GB5.4KS Ci5430M NLED14WXGAG...
  • Page 192 VRAM 1 Memory 1 Memory 2 HDD 1(GB) Chip Ci3350M NLED14WXGAG SO2GBIII10 SO1GBIII10 N320GB5.4KS Ci5520M NLED14WXGAG SO1GBIII10 SO1GBIII10 N500GB5.4KS Ci3330M NLED14WXGAG SO2GBIII10 N320GB5.4KS Ci5520M NLED14WXGAG SO1GBIII10 SO1GBIII10 N250GB5.4KS Ci5520M NLED14WXGAG SO1GBIII10 SO1GBIII10 N250GB5.4KS Media Extra Card Reader Wireless LAN1 Bluetooth 2(GB) Processor NSM8XS...
  • Page 193 Media Extra Card Reader Wireless LAN1 Bluetooth 2(GB) Processor NSM8XS 5 in 1-Build in INT6200H BT 2.1 NSM8XS 5 in 1-Build in INT6200H BT 2.1 NSM8XS 5 in 1-Build in INT6200H BT 2.1 NSM8XS 5 in 1-Build in INT6200H BT 2.1 NSM8XS McAfee 5 in 1-Build in...
  • Page 194: Aspire 4740G

    Aspire 4740G Country Acer Part No Description Thailand LX.PMK0C.042 AS4740G-624G32Mi LINPUSATH1 Ci7620M N11MGE1512CFbs_V3 2*2G/320/BT/6L2.2/ 5R/CB_GN_FP_0.3D_HG_TH51 Thailand LX.PMK0C.041 AS4740G-544G32Mi LINPUSATH1 Ci5540M N11MGE1512CFbs_V3 2*2G/320/BT/6L2.2/ 5R/CB_GN_FP_0.3D_HG_TH51 Thailand LX.PMK0C.040 AS4740G-524G32Mi LINPUSATH1 Ci5520M N11MGE1512CFbs_V3 2*2G/320/BT/6L2.2/ 5R/CB_GN_FP_0.3D_HG_TH51 Thailand LX.PMK02.043 AS4740G-352G64Bi EM W7HP64EMATTH1 Ci3350M MC N11MGE1512CFbs_V3 1*2G/640/BT/ 6L2.2/5R/CB_GN_FP_0.3D_HG_TH41...
  • Page 195 Country Acer Part No Description Thailand LX.PMK02.038 AS4740G-524G64Bi EM W7HP64EMATTH3 Ci5520M MC N11MGE1512CFbs_V3 2*2G/640/BT/ 6L2.2/5R/CB_GN_FP_0.3D_HG_ES61 Thailand LX.PMK02.036 AS4740G-544G64Bi EM W7HP64EMATTH1 Ci5540M MC N11MGE1512CFbs_V3 2*2G/640/BT/ 6L2.2/5R/CB_GN_FP_0.3D_HG_TH41 Thailand LX.PMK02.035 AS4740G-544G64Bi EM W7HP64EMATTH3 Ci5540M MC N11MGE1512CFbs_V3 2*2G/640/BT/ 6L2.2/5R/CB_GN_FP_0.3D_HG_ES61 Thailand LX.PMK0C.031 AS4740G-624G50Mi LINPUSATH3 Ci7620M N11MGE1512CFbs_V3 2*2G/500_L/BT/ 6L2.2/5R/CB_GN_FP_0.3D_HG_EN11...
  • Page 196 Country Acer Part No Description Thailand LX.PMK0C.017 AS4740G-334G32Mi LINPUSATH1 Ci3330M N11MGE1512CFbs_V3 2*2G/320/BT/6L2.2/ 5R/CB_GN_FP_0.3D_HG_TH51 Thailand LX.PMK02.034 AS4740G-432G64Bi EM W7HP64EMATTH1 Ci5430M MC N11MGE1512CFbs_V3 1*2G/640/BT/ 6L2.2/5R/CB_GN_FP_0.3D_HG_TH41 Thailand LX.PMK0C.016 AS4740G-622G50Mi LINPUSATH3 Ci7620M N11MGE1512CFbs_V3 1*2G/500_L/BT/ 6L2.2/5R/CB_GN_FP_0.3D_HG_EN11 Thailand LX.PMK02.033 AS4740G-542G64Bi EM W7HP64EMATTH1 Ci5540M MC N11MGE1512CFbs_V3 1*2G/640/BT/ 6L2.2/5R/CB_GN_FP_0.3D_HG_TH41...
  • Page 197 Country Acer Part No Description Thailand LX.PMK0C.002 AS4740G-352G32Mi LINPUSATH3 Ci3350M N11MGE1512CFbs_V3 1*2G/320/BT/6L2.2/ 5R/CB_GN_FP_0.3D_HG_EN11 Thailand LX.PMK0C.001 AS4740G-352G32Mi LINPUSATH1 Ci3350M N11MGE1512CFbs_V3 1*2G/320/BT/6L2.2/ 5R/CB_GN_FP_0.3D_HG_TH51 Singapore LX.PMK02.010 AS4740G-544G32Mi W7HP64ATSG1 MC Ci5540M N11MGE1512CFbs_V3 2*2G/320/BT/6L2.2/ 5R/CB_GN_FP_0.3D_HG_ES61 Singapore LX.PMK02.009 AS4740G-544G50Mi W7HP64ATSG1 MC Ci5540M N11MGE1512CFbs_V3 2*2G/500_L/BT/ 6L2.2/5R/CB_GN_FP_0.3D_HG_ES61 Singapore LX.PMK02.019...
  • Page 198 Country Acer Part No Description Malaysia LX.PMK02.004 AS4740G-432G50Mi EM W7HP64EMATMY1 Ci5430M MC N11MGE1512CFbs_V3 1*2G/500_L/BT/ 6L2.2/5R/CB_GN_FP_0.3D_HG_ES61 Singapore LX.PMK02.032 AS4740G-624G64Mi W7HP64ATSG1 MC Ci7620M N11MGE1512CFbs_V3 2*2G/640/BT/6L2.2/ 5R/CB_GN_FP_0.3D_HG_ES61 Singapore LX.PMK02.031 AS4740G-524G50Mi W7HP64ATSG1 MC Ci5520M N11MGE1512CFbs_V3 2*2G/500_L/BT/ 6L2.2/5R/CB_GN_FP_0.3D_HG_ES61 GCTWN LX.PMK02.030 AS4740G-522G50Mn W7HP64ATTW1 MC Ci5520M N11MGE1512CFbs_V3 1*2G/500_L/BT/ 6L2.2/5R/CB_bgn_FP_0.3D_HG_TC11...
  • Page 199 Country Acer Part No Description S2.PMK02.002 AS4740G-543G32Mi W7HP64AWW1 MC Ci5540M N11MGE1512CFbs_V3 2G+1G/320/BT/ 6L2.2/5R/CB_abgn_FP_0.3D_HG_ES62 S2.PMK0C.001 AS4740G-624G64Bi LINPUSAWW1 Ci7620M N11MGE1512CFbs_V3 2*2G/640/BT/6L2.2/ 5R/CB_abgn_FP_0.3D_HG_EN11 Indonesia LX.PML0C.006 AS4740G-331G16Mi LINPUSAID1 Ci3330M N11MGE1512Cbs_V3 1*1G/160/6L2.2/5R/ CB_GN_0.3D_HG_ID22 Indonesia LX.PML0C.005 AS4740G-432G32Mi LINPUSAID1 Ci5430M N11MGE1512Cbs_V3 1*2G/320/BT/6L2.2/ 5R/CB_GN_0.3D_HG_ID22 Philippines LX.PML0C.004 AS4740G-522G32Mi LINPUSAPH1 Ci5520M N11MGE1512Cbs_V3 1*2G/320/BT/6L2.2/...
  • Page 200 VGA Chip VRAM 1 Memory 1 Memory 2 HDD 1(GB) NLED14W N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N500GB5.4KS XGAG NLED14W N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N500GB5.4KS XGAG NLED14W N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N500GB5.4KS XGAG NLED14W N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N500GB5.4KS XGAG NLED14W...
  • Page 201 VGA Chip VRAM 1 Memory 1 Memory 2 HDD 1(GB) NLED14W N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N320GB5.4KS XGAG NLED14W N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N320GB5.4KS XGAG NLED14W N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 N640GB5.4KS XGAG NLED14W N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 N500GB5.4KS XGAG NLED14W N11MGE1 512M-DDR3 (64*16*4)
  • Page 202 VGA Chip VRAM 1 Memory 1 Memory 2 HDD 1(GB) NLED14W N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO1GBIII10 N640GB5.4KS XGAG NLED14W N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N640GB5.4KS XGAG NLED14W N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N500GB5.4KS XGAG NLED14W N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N320GB5.4KS XGAG NLED14W...
  • Page 203 VGA Chip VRAM 1 Memory 1 Memory 2 HDD 1(GB) NLED14W N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO1GBIII10 N320GB5.4KS XGAG NLED14W N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO1GBIII10 N320GB5.4KS XGAG NLED14W N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO1GBIII10 N320GB5.4KS XGAG NLED14W N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N640GB5.4KS XGAG NLED14W...
  • Page 204 Media Extra Card Reader Wireless LAN1 Bluetooth 2(GB) Processor NSM8XS 5 in 1-Build in 3rd WiFi 2x2 BT 2.1 NSM8XS 5 in 1-Build in 3rd WiFi 2x2 BT 2.1 NSM8XS 5 in 1-Build in 3rd WiFi 2x2 BT 2.1 NSM8XS 5 in 1-Build in 3rd WiFi 2x2 BT 2.1...
  • Page 205 Media Extra Card Reader Wireless LAN1 Bluetooth 2(GB) Processor NSM8XS 5 in 1-Build in 3rd WiFi 2x2 BT 2.1 NBDCB4XS McAfee 5 in 1-Build in 3rd WiFi 2x2 BT 2.1 NSM8XS 5 in 1-Build in 3rd WiFi 2x2 BT 2.1 NBDCB4XS McAfee 5 in 1-Build in...
  • Page 206 Media Extra Card Reader Wireless LAN1 Bluetooth 2(GB) Processor NSM8XS McAfee 5 in 1-Build in 3rd WiFi 2x2 BT 2.1 NSM8XS McAfee 5 in 1-Build in 3rd WiFi 2x2 BT 2.1 NSM8XS McAfee 5 in 1-Build in 3rd WiFi 2x2 BT 2.1 NSM8XS McAfee...
  • Page 207 Media Extra Card Reader Wireless LAN1 Bluetooth 2(GB) Processor NSM8XS 5 in 1-Build in 3rd WiFi 2x2 BT 2.1 NSM8XS 5 in 1-Build in 3rd WiFi 2x2 BT 2.1 NSM8XS 5 in 1-Build in 3rd WiFi 2x2 BT 2.1 NSM8XS 5 in 1-Build in 3rd WiFi 2x2 BT 2.1...
  • Page 208 Appendix A...
  • Page 209: Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system ® functions are tested under Windows 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
  • Page 210: Microsoft® Windows® 7 Environment Test

    Microsoft Windows 7 Environment Test ® ® Category Vendor Type Description Adapter DELTA Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65JH DB A, LV5 LED LF DELTA Adapter DELTA 90W 19V 1.7x5.5x11 Blue ADP-90CD DB A, LV5 LED LF HIPRO Adapter HIPRO 65W 19V 1.7x5.5x11 Yellow HP-A0652R3B 1LF, LV5 LED LF HIPRO Adapter HIPRO 90W 19V 1.7x5.5x11 Blue HP-...
  • Page 211 Category Vendor Type Description INTEL Ci3330M CPU Intel Core i3 330M PGA 2.13G 35W Arrandale, TJ90, VT, 3M L3 INTEL Ci3350M CPU Intel Core i3 350M PGA 2.26G 35W Arrandale, TJ90, VT, 3M L3 INTEL Ci5430M CPU Intel Core i5 430M PGA 2.26G ARD, up to SC 2.53G, 3M L3 INTEL Ci5520M...
  • Page 212 N640GB5.4KS HDD WD 2.5" 5400rpm 640GB WD6400BEVT- 22A0RT0, ML320 SATA 8MB LF F/ W:01.01A01 Keyboard ACER AC4T Keyboard ACER AC4T JV40 Internal 14 Standard Black Texture Broadcom BCM57780 Broadcom BCM57780 NLED14WXGAG LED LCD AUO 14" WXGA Glare B140XW01 V8 0A LF 220nit 8ms 500:1 (power saving) NLED14WXGAG LED LCD LPL 14"...
  • Page 213 Category Vendor Type Description HLDS NBDCB4XS ODD HLDS BD COMBO 12.7mm Tray DL 4X CT21N LF W/O bezel 1.00 SATA (HF + Windows 7) HLDS NSM8XS ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT30N LF W/O bezel SATA (HF + Windows 7) PLDS NSM8XS...
  • Page 214 Appendix B...
  • Page 215: Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 216 Appendix C...
  • Page 217: Index

    Index FLASH Utility Flash Utility Antennas FPC Cable FRU (Field Replaceable Unit) List Battery Pack 29–37 BIOS Utility Hard Disk Drive Module Advanced Hibernation mode Boot Exit hotkey Navigating Hinge Covers Power Hot Keys Save and Exit Security System Security Bluetooth module Indicators Board Layout...
  • Page 218 Thermal Unit Memory Check Touchpad MIC Module Model Definition WLAN Modem Module Undetermined Problems No Display Issue USB Failure (Rightside) Notebook Manager utility 29–37 hotkey BIOS Online Support Information Windows 2000 Environment Test optical drive module Wireless Function Failure Panel Bottom left PC Card...

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