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20
Service and support solutions
About phone support
About phone support
Support for old and discontinued versions
The Symantec Web site also contains answers to the
most common customer questions.
If you have a question or problem that you cannot
resolve on the support Web site by yourself, the site
provides a link to information about phone support.
For questions about installation or common problems
in a current version of a Norton product, there is no
charge. For other problems, or if you use an older
version, phone support is fee-based. This support is
available to all registered customers.
Symantec shall provide complimentary support and
fee-based support in accordance with the most current
consumer support policy of Symantec. You can find
the current Symantec consumer support policies on
our Web site at:
www.symantec.com/techsupp/support_policy.html
See
"About online support"
When Symantec announces that a product will no
longer be marketed or sold, telephone support is
discontinued six months after the termination
announcement. Technical information on these
products may still be available through the support
Web site at the following address:
www.symantec.com/home_homeoffice/support/
Technical support for discontinuing products and old
versions is subject to the most current consumer
support policy of Symantec. You can find the current
Symantec consumer support policies on our Web site
at:
www.symantec.com/techsupp/support_policy.html
on page 19.
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