Warranty Information - Honeywell MT-SY-HWLM1916 - Arius 19" Widescreen LCD Monitor Owner's Manual

End-User Three Year Limited Warranty
Honeywell International Inc. makes no representation or warranties with respect to this product.
SOYO, Inc. warrants all Honeywell LCD monitor products you have purchased from SOYO or from a SOYO authorized reseller / retailer to be free from defects in materi-
als and workmanship under normal use during the warranty period and subject to the terms and conditions set forth below, in the continental United State, Hawaii, Alaska
and Canada. If the Product becomes defective during the warranty period SOYO will, at its option, repair or replace the product. SOYO may use new or reconditioned
components or parts to repair the Product, or replace the Product with new or reconditioned Product of the same or functionally equivalent model.
Honeywell LCD MONITORS Standard Limited Warranty: Subject to the exclusions set forth below:
Three years from the purchase date by the original retail purchaser (the "Customer") (expect for refurbished or Demo Products which have a separate warranty policy)
parts and labor only.
Return Merchandise Authorization Shipping: The customer will pay shipping to SOYO and SOYO will pay shipping to the customer during the standard warranty period.
Dead on Arrival (DOA): Customer must contact SOYO within fifteen (15) days of purchase of any Product which is DOA. SOYO will issue a Return Merchandise Au-
thorization (RMA) number to process the replacement. SOYO will replace the DOA unit with a brand new replacement, once the DOA unit has been received at SOYO.
SOYO will cover the shipping cost both ways.
Shipping Damages: All shipping damages must be reported to SOYO within five (5) business days upon receipt of the Products. SOYO is not responsible for any ship-
ping damages reported after such period.
Repaired or Replaced Products: All repaired or replaced parts or Products shall be warranted only for the remainder of the original warranty period.
Obtaining Warranty Service:
If you purchased a SOYO Product in the continental United States, Hawaii, Alaska or Canada, you are entitled to warranty service during the warranty period, subject to
the terms and conditions set forth within.
Service is available for all SOYO Products purchased and located in the continental United States, Hawaii, Alaska or Canada.
You must contact SOYO Technical Support Department at (909) 292-2545
A SOYO Technician will attempt to resolve the issue over the telephone. If the issue cannot be resolved over the telephone, a Return Merchandise Authorization (RMA)
number will be issued for the return of the Product. The RMA number will only be valid for a period of thirty (30) days from date of issue.
When you return your Product, you must prepay any shipping charges, export taxes, customs duties, and taxes or any other charges associated with the return of the
product to SOYO. Additionally you may want to purchase insurance to cover the replacement value of the Product being shipped should in become lost or stolen. When
Shipping a Product for service we recommend selecting a service which you can track the delivery of the Product.
All returned Products must be accompanied by the following items: (i) the original shipping and packaging materials, (ii) a brief description of the problem, and (iii) proof
of purchase including a copy of the invoice or receipt which show the date of purchase, model number of the SOYO product and name and address of reseller or retailer.
SOYO reserves the right to refuse and return, freight collect, Product(s), that are not covered by SOYO warranty; or products delivered to SOYO with an expired RMA
number.
SOYO will use its best efforts to service Products within thirty (30) days after receipt of the RMA. Once the service is completed, SOYO at its expense will ship via
ground carrier and will retain all risk of loss until delivery to the customer's location as evidenced by signature collected by carrier. The customer may designate only one
location within the continental United States, Hawaii, Alaska or Canada for return shipment. SOYO is not responsible for shipping or other delays beyond their control.
EXCLUSIONS TO WARRANTY: This limited warranty does not extend to any product not purchased from SOYO or SOYO authorized resellers. This limited warranty
also does not extend to any Product that has been damaged or rendered defective (1) due to normal wear and tear; (2) as a result of use of the Product other than for
normal intended use, or other misuse , abuse or negligence to the Product; (3) by the use of parts not manufactured or sold by SOYO; (4) by modification of the Product;
(5) as a result of service by anyone other than SOYO or a SOYO authorized service provider; (6) improper transportation or packaging when shipping the product (7)
improper installation of third-party products; (8) improper operating environment (including improper temperature and humidity); (9) unusual physical or electrical stress or
interference, failure or fluctuation of electrical power, lightning, static electricity, fire, or acts of god. .
Other Limitations
EXCEPT FOR THE WARRANTIES SET FORTH HEREIN, SOYO DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED OR STATUTORY, INCLUDING
BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTIES THAT
MAY BE IMPOSED BY APPLICABLE LAW ARE LIMITED TO THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT SHALL SOYO BE LIABLE FOR ANY INDI-
RECT, INCIDENTAIL, SPECIAL OR CONSEQUENTIAL DAMAGESOF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, REVENUE, PROFITS,
INFORMATION, DATA OR USE, WHETHER IN AN ACTION IN CONTRACT OR TORT OR BASED ON A WARRANTY, ARISING OUT OF OR IN CONNECTION WITH
THE USE OR PERFORMANCE OF THE PRODUCT, EVEN IF SOYO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. YOU AGREE THAT REPAIR
OR REPLACEMENT, AS APPLICABLE, UNDER THE WARRANTY SERVICE DESCRIBED HEREIN IS YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO
ANY BREACH OF THE SOYO LIMITED WARRANTY SET FORTH HEREIN. IF, DESPITE THE FORGOING LIMITATIONS, FOR ANY REASON SOYO BECOMES
LIABLE TO YOU FOR DAMAGES INCURED BY YOU IN CONNECTION WITH THIS AGREEMENT, THEN THE LIABILITY OF SOYO WILL BE LIMITED TO THE
AMOUNT EQUAL TO THE INVOICE AMOUNT PAID BY YOU TO SOYO OR AN AUTHORIZED SOYO RESELLER FOR THE PRODUCT.
The terms and conditions are subject to change without notice. Some states or provinces / jurisdictions do not allow the exclusion or limitation of incidental or conse-
quential damages for consumer Products, and some states or provinces / jurisdictions do not allow limitations on how long an implied warranty last. In such states or
provinces / jurisdictions, the exclusions or limitations of this limited warranty may not apply. This limited warranty gives you specific legal rights. You may also have other
rights that vary from state to state provinces / jurisdictions. You are advised to consult applicable state and provincial laws for a determination of your rights.
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