Known Issues And Workarounds - HP StorageWorks 2000fc - G2 Modular Smart Array Firmware Release Notes

1. Obtain the appropriate firmware file and download it to your computer or network.
2. If the system has a single controller, stop I/O to vdisks before starting the firmware update.
3. In the Configuration View panel, right-click the system and select Tools > Update Firmware. The
tables titled Current Versions of Controller Module A and Current Versions of Controller Module
B show the currently installed versions.
4. Click Browse and select the firmware file to install.
5. Click Install Controller-Module Firmware File. It takes approximately 10 minutes for the firmware
to load and for the automatic restart to complete on the controller you are connected to. Wait
for the progress messages to specify that the update has completed. If Partner Firmware Update
is enabled, allow an additional 20 minutes for the partner controller to be updated.
6. Verify that the proper firmware version appears for each controller module.
Binary file installation instructions using FTP
NOTE:
It takes approximately 10 minutes for the firmware to load and for the automatic restart to complete.
Progress messages are displayed in the FTP interface during that time. Wait for the progress messages
to specify that the firmware load has completed. If the system Partner Firmware Update (PFU) option
is enabled, allow an additional 20 minutes for the partner controller to be updated. No messages
are displayed in the FTP interface during PFU.
1. Download the firmware file to your computer or network.
2. Using the MSA2000 G2 SMU, prepare to use FTP:
a. Determine the network-port IP addresses of the system controllers.
b. Verify that the system FTP service is enabled.
c. Verify that the user you will log in as has permission to use the FTP interface and has manage
access rights.
3. Open a command prompt (Windows) or a terminal window (UNIX), and navigate to the directory
containing the firmware file to load.
a. Enter ftp <controller-network-address>For example: ftp 10.1.0.9
b. Log in as an FTP user (user = ftp, password = flash).
c. Enter put <firmware-file> flash. For example: put M110R25 01.bin flash

Known issues and workarounds

This is a cumulative list of known issues and workarounds for this release.
• Issue: Installing a firmware image that is not supported for the array in the Storage Management Utility
(SMU) Update Firmware page may cause issues in the SMU.
• Workaround: Ensure that the correct array firmware image is used when upgrading firmware. If an incorrect
firmware image is loaded, the SMU may display a status of loading firmware or updating firmware for a
long period, and then display a status of the controller is unresponsive, which is normal during rebooting.
If the SMU stays in this cycle, restart the controller. The SMU may report that the firmware as been updated
successfully, but it has not been updated because the firmware is not actually supported.
10